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The good, the bad, and the ugly - discover what customers are saying about Afterpay

Welcome to our customer reviews and complaints page for Afterpay. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Afterpay.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Afterpay's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Afterpay, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Afterpay. Your feedback is an important part of our community and will help others make informed decisions.

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8:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Afterpay Incompetence operating customer service.

All problems started when I had to up date my phone number. This company Afterpay was excellent at first, I was using afterpay to the full. But now afterpay refusing to lift restrictions on my account even after I emailed my problems back and forth supplying all relevant information needed to make me go away. I instead afterpay employees a stupid dumb robot for customer service. How idiotic can you get. Extremely frustrating and annoying such a buarsted of company that employees such tactics. When you do speak to someone they themselves can't understand English. All I won't is for afterpay to at least have a decent customer service. And a God dam phone number. I am so mad and disappointed with afterpay all the good that afterpay has provided for me is all undon.

I'm prepared to cancel me credit card so afterpay can not charge me for any outstanding payments until this problem is resolved,buy unblocking my account.

Desired outcome: Unblock my account reinstate my operations of my card.

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3:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Afterpay afterpay account

I bought a pair of sneakers trough afterpay. Set up 2 accounts by mistake! Have contacted afterpay several times & I recieved an email that I am emailing too many times! They won't help me! All I want to do is resolve this issus and pay for my purchase! You can't talk to a human being,, I am not a Millennial and am not computer savy! Please help me,,

Claimed loss: not a loss

Desired outcome: lets resolve this PLEASE ,,

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Update by resolve issue asap
Nov 19, 2023 3:33 pm EST

my email address is jeanne1954@rochester.rr.com

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10:01 am EDT

Afterpay Account frozen during transaction after resetting password

While attempting a transaction on 10/22/2023 at 11:30 pm my account was frozen. The customer service phone number doesn’t work. I attempted to chat with a representative and reroute to a supposedly secure site to chat with a computer tech that wanted my credit card information. They wanted to charge me to figure out the issue. Furthermore they wanted to automatically enroll me in their site for recurring monthly fee of $46.00. Please help me resolve this issue .

Desired outcome: Unfreeze my account

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8:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Afterpay Airline Ticket from Expedia

I purchased an airline ticket from Expedia thru my Afterpay app for $19.45 (4 payments) on July 16,23. When the payment was captured I don’t see anything to receive ticket iteneriary or anything. Afterpay said they couldn’t do anything until I paid all payments and Expedia claim that they see the ticket number but none of the information matched my name, card number or email. Just crazy. No one will call or anything

Desired outcome: Full refund for services I didn’t receive

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4:11 pm EDT

Afterpay Refund

Purchased a item from Joseph Electronics for $323.98, merchant went under or was a scam since they never sent item and never responded to my inquiries. Contacted Afterpay multiple times and they refused to help, first acting like it was normal for the merchant to not respond to me or them and kept giving me their disconnected phone number to call. Ended up telling me not their problem and ignore and close ANY dispute with them. Want a refund.

[protected] is the order number

Desired outcome: REFUND

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1:43 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I placed an order with DSW through AfterPay. The final total ended up being different than the total AfterPay had when they gave me the monthly payment amounts. I tried to login to the app to see if they had the new total but I get an error message that I do not have an accout and I'm not able to open one because the system says my phone number is already...

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10:59 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I initially placed an order with Amazon through Afterpay on 11.11.22. The total on my order was 182.97. Afterpay charged my account 206.15. (a difference of $23.18) On 11.14.22, I submitted ticket # [protected] detailing my charges, and why the charges on my account were incorrect. 11.16.22 I received a response from the Afterpay team listing the (incorrect...

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8:00 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On September 11 someone placed an order using my afterpay account and stored the payment method. I immediately contacted afterpay to inform them that my account was hacked also i contacted the merchant to make them aware of the fraudulent purchase. They were able to provide me with the order number and the delivery address which was an address somewhere in...

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2:54 pm EDT

Afterpay Unauthorized debit card charges

On April 2 and 16 After Pay sends a notification that I had a payment due. When I looked up the information, I had never order anything From a Company called Actuator Home Goods. But they took out again on May 2 and 16. So I wrote After Pay stated I never order anything from this company. They stated that my name and address was on the invoice so that made me responsible. Or some family member used my card. And I could return the item for a refund. But I still have not received any product. But they still continue to take a payment. And there is nothing I can do.

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