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2.3 159 Reviews

Afni Complaints Summary

51 Resolved
108 Unresolved
Our verdict: Engaging with Afni, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Afni reviews & complaints 159

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9:49 pm EDT
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Afni - Former Employee

I am a former employee of Afni, Inc. in Bloomington. I had to quit after my morals were pushed to the limits with what supervisors/coaches wanted to me to say to consumers. It was by far...the worst company I have ever worked for in my lifetime of 42 years. I was appauled. If anyone...ANYONE wants "inside" information on this company and how to get OUT of...

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Afni FRAUD ALERT~!!!

Recieved a collection notice for this FRAUD SCAM company which stated that I owed $2000 to T-Mobile, and would like to offer me 50% off for the settlement. Ok, the point is I `ve been use ATT as my cellphone carrier for 6, 7 years, , noting could be relate to T-Mobile, so I called AFNI, the guy was so rude and uncaring to help me to find out whats going on on my case, all he said is I opened a 10-lines account with T-Mobile on year 08/09, haha, this is so ridiculous, then I called T-Mobile, cuz I dont have T-Mobile account, so I gave the service lady my SSN, and she didnt pull out any infomation under either my name or my SSN, and she guided me to call their fraudulent service, and I called and filed. This company AFNI is totally fraud, scam and fake, I have no idea why Government would allow this company open in U.S.

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10:22 pm EDT
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Afni Invalid phone service charges

I am getting harssing letter from some sort of collection agency call Afni inc.for a verzon bill for several amount for a phone bill that suppose tobe created in 2007.I have no ideal what these bills are for or anything about them until now. I call the company who sent them to question about these bills, the service rep that i talk to was very rude and wouldn't let me ask question concerning these charges and the only thing the rep would say what kind of arrangement did I want to make to pay these charges. My thing is if I owed a bill in 2007 why wasn't I notified sooner.I have gotten a lawyer and has started legal action against this company.

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1:04 am EST
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Afni FALSE COLLECTIONS

AFNI IS SENDING BOGUS COLLECTION LETTERS TO PEOPLE! THEY ARE TRYING TO COLLECT FOR FALSE PHONE NUMBERS AND PUTTING VERIZON AS THE VENDOR! THIS IS RUINING CREDIT FOR THOUSANDS OF CONSUMERS AND RUINING VERIZON'S REP. THIS COMPANY IS A SCAM AND THIS MUST BE STOPPED AT ONCE! THIS IS ABSOLUTELY LUDICROUS THAT THIS IS GONING ON! THIS COMPANY SHOULD BE SHUT DOWN AT ONCE FOR FALSIFYING RECORDS AND HURTING HARD WORKING PEOPLE! WE WILL BE TAKING THIS TO COURT! EVERYONE THAT HAS RECEIVED ONE OF THESE BOGUS LETTERS SHOULD WRITE THE GOVERNMENT AT ONCE!

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sugarlipps
Clarkston, US
Mar 21, 2011 12:14 pm EDT
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So get this. I received a letter from AFNI the other day in the mail saying:

This letter is to inform you that we have investigated your dispute related the the referenced account. Based on the investigation this account will be closed. AFNI, Inc. will take to further collection action.

In addition, if this account has been subject to credit reporting, the credit reporting agencies will be directed to remove this account from your credit report.

Hopefully they will really do that. I am keeping this letter just in case I get another one or it doesn't go off of my credit.

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FDL_HOU
Houston, US
Mar 09, 2011 1:10 am EST
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Some BBBs are useless. IT's better to contact FTC and file a complaint with your State Attorney General.

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sugarlipps
Clarkston, US
Mar 09, 2011 1:08 am EST
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I agree. I am tired of my credit being screwed up due to a bill they say I owe. I have never had Qwest. Weather it be long distance or a cell phone.

I am going to call the BBB and report this group and I suggest everyone else do the same.

BBB = better business beaureu

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12:00 pm EST

Afni Trying to collect on a 6 year old paid bill!

I got a collection notice in the mail from Afni, for a tmobile bill I paid over 6+ years ago. They can't give me any information on where the bill has been for the last 6 years and my ex and I paid if after going our separate ways in late 2017. If this company calls you give them no information they don't already have and verify nothing with them, that's how they get you! Someone needs to do something about this company and the companies that sell them this bogus information. They are selling old customer information to afni and afni is banking you you caring enough about your credit that you will just pay it.

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Kassity Hu
,
Dec 12, 2007 12:00 am EST

I received a fake collection letter from Afni claiming that I owe Bell Atlantic $412.13. I pay all my bills and never owe Bell Atlantic anything. The phone number they're saying I owe the bill was from 10 years ago. If I owe Bell Atlantic anything, why don't they call me directly or immediately? Why wait 10 years later? Afni is a bogus company and needs to pay for scamming thousands of people out of their money. I'll file a company with Better Business Bureau & the FBI identity theft unit.

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amk
,
May 31, 2008 2:02 pm EDT

I was sent a notice from Afni that said I have a past due bill with MCI phone company for $285.41. I never had a MCI phone so I called MCI and they had no ideal what or who I was talking about. there is no record of me ever having an account with them. I knew something was wrong when I saw the date on the notice it claims I had the phone in july 2017 I have had the same phone company and number for 5 years and it is not MCI. I also called Afni and there phone number is always be checked for trouble I can never get any one to talk with me . So I will fight this all the way. Do not send them any money they just might be PHONY COLLECTIONS

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jennifer678
, US
Jun 03, 2016 8:07 am EDT

I will list a complaint, but respectively wish not to include name and number. Sorry, you can't trust things nowadays.
Heres another complaint against Afni. Same letter Same old bill from 11 years ago, from verizon formally GTE. now heres the kicker they claim it was an old cell bill, but funny thing is the number they refer to on the bill goes to a residence in a State that I do not live in. If you want to have some fun. Call this company, they have some of the most friendly Satanic devil worshipers to answer the phone, ask them how they got your address to send the letter (don't give them any info to verify anything) and ask them how you could possibly have a cell phone bill when you are Amish and have never had any electronic devices nor believe in them, and if they become rude or obnoxious, just calmly ask them to gather the appropriate information to resolve the matter and when they get this together, to give you a call at the phone number they have listed on the letter. Have fun!

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MassAccent
Little Compton, US
Mar 02, 2011 7:33 pm EST
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I also just received a collection bill from Afni for $2700 on some Sprint bill my old business partner (we parted ways in Oct. 2017) had and possibly used my name on the bill or continued using thereafter (or my ss#). I never received a collection bill from any other entity. Afni says they are the 3rd collection agency to own the debt and now are mailing me a bill. I told them the story and they said they would look into it and get back to me. I don't even know my rights apart from my old business partner would have used my ss# to help renew the acct? But reading other posts I also wonder about Afni?

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julia r
,
Jan 17, 2008 10:05 am EST

I received a letter from AFNI also. They claim I owe Bell Atlantic / Verizon money from 1999. 8 Years AGO! I dont owe them anything but how do I prove it? They dont even have the correct address. I had a completely different phone # where they claim the service was at!

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9:18 pm EST
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Afni I think this is a scam!

I have received a paper in the mail from Afni Inc stating that I have a balance due totaling $214.70. It states that the original collector is Contel of the South Inc and this is their attempt to collect a past debt. They are offering that if I pay half they will consider my account settled. It says that the disconnected phone number the balance is attached to is [protected]. I don't have that number nor do I ever recall having that number in the past. I have never even heard of Contel of the South Inc. I am afraid that this is a scam. I tried to call the number they gave me on the letter and the options the automated person gave me are check your balance, pay your balance, and speak to a representative. I tried to speak to a rep however I waited on the line in silence for over ten minutes without anyone responding. I have looked a little bit online to find a lot of other people with the same exact problem. I have found that this is affecting people's credit and I sincerely hope that you can help before it affects to many more!

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11:51 pm EST
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Afni fraudulent billing

This is not the first time I have gotten a notice like this. I have already had one about a month ago and just paid it even though I did at the time wonder how I would have owed Dish Network any past due amount, esp. when I am a current customer with them. Now I got another notice saying I owe $234.75 and they are settling on a payment of $50 to resolve the matter, this time stating I owe Quest. I know this is a scam now. Too bad I didn't realize it before I sent my other $50 to them a month ago.

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Afni SCAM

On Feb 4, 2011 I called AFNI INC. to inquire about some collection notice for $265.31. After waiting 26mins I finally got a rep who was sooo rude to me after I declined giving my SS info anything about me. I then called later that afternoon and spoke to ANDY who again after telling him I was not giving up any info was RUDE and told me that "if I do not resolve this matter it will show up on my credit report" WTF.. I then asked to have the number to this Verizon IONC who claims I owe them, he said they don't have the numbers to the companies that hire them for their services...What a CROCK ..I asked for a suprv who also confirmed they have no number and that VERIZON NEW YORK INC IS JUST VERIZON ...folks that is a LIE ...don't give them any info about yourself and request to be removed off the mailer...Deidra B

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Afni paid off settlement but still on credit report

i had an old account with cingular wireless that i owed for ..i know i owed the money and i received a settlement letter from AFNI to settle the debt for 100.00 i immediately sent a money order for the amount and it was cashed 12/2009 . it is still on my credit report and i continue to get the same settlement letters in the mail. the last letter went to my mothers home . she decided to try to pay it for me as well not knowing i took care of it and it still is not showing paid and anothe rletter was recieved in the mail today.. i have disputed this through experian and also through AFNI but am still getting no help ..experian said it was not paid but i have proof and afni will not contact me back ..i dont know how to get this off of my credit report

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Update by carapooh13
Mar 08, 2011 5:33 am EST

I have since disputed this through the BBB..i recieved two letters from afni..one showing amount paid in full and the second an apology letter stating they would have the account deleted from all credit agencies..however two months later its still showing on my report as unpaid..dont know how to get it removed at this point

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'Loc'ness Monster
, US
Mar 05, 2011 12:55 am EST
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Hey, what's goin on? I just got the same letter in the mail like a couple days ago and it said the exact same thing. I actually do owe Amp'd mobile, but after reading this and almost confirming a payment, I backed out because my gf told me right before. I am glad I didn't waste 100 bucks on those crooks. I even tried disputing this with Experian and got no kind of answer. You're best bet is to take this to a higher power. I'm thinking that the old letters from the original debt collectors might be back home (I'm away at school) so the next time I go, I'll perform a thorough search. That might aid me in the struggle to get this ### off of my credit report and get my score up^^!

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1:20 pm EST
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Afni Debt Collection

I continue to receive collection notices and settlement offer letters from Afni, Inc. for an unpaid bill to Verizon New York Inc. I've never lived or visited New York and have certainly never bought a cell phone from them. I've called Afni and the SSN they have on file is not mine so they obviously have the wrong person, yet they continue to harrass me.

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Afni Bogus Collection

I received a letter from this company stating I owed for a bill from Direct TV. I contacted the company and the lady Ginger awnsered stating that it was from 2004 and it was debt that was over 6 years old. I do not owe any bills to Direct TV and this letter was the first I heard about this. I believe this company is running a scam. I am sending a letter to dispute this. Beware of these types of scams.

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Afni fishing scam?

look at that! the Saints they want to be are offering me a "SETTLEMENT OFFER", why, half off!, on a Qwest bill from lessee, a good 5+ years ago.
Now, I was on hard times back then, and might have let a bill slide longer than I should have... but wait, I was serially monogamous with Qwest with at least 2 newer numbers since that and sure as poop settled right wifda ducats, they don't let you have a new one if you've got debt flying, no?!
so, I called the tollfree, and boy were they waiting to get the last 4 of the soc'. smellin' ill, tried to talk to an operator, failed miserably, and eventually hung up waiting.
tried the website, and boy they want those soc' digits fast!

that's my story, they know where I live, a phone number I had 5+ years ago, but they haven't pried the last four digits loose! nice try, thanks for keeping me on my toes.

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Afni T-mobile account

I read many complaints about this Afni Collection. Like most of the complaints posted, they said I owe T-mobile $297.89 but they will settle for $100. They want me to send the check to them. They even don't have a T-mobile account (if I DO OWE T-mobile). I did not call their number but I called T-Mobile instead. T-mobile check their record and stated that I DO NOT have any balance or OWE anything.
Please beware of this kind of scam and harrassment.
I will report them to the US Post office.

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Mipale
, US
Mar 31, 2011 6:00 pm EDT

Afni has made a fortune by lying to consumers and reporting bogus debts to the credit bureaus. There is nothing in the Fair Debt Collection Practices Act (FDCPA) that states any consumer is obligated to provide that type information to a debt collector. The burden of proof rests solely on them and it is obvious that by sending out such a form letter, that Afni is blind to the debts they collect.

A check of Pacer, for on-line federal lawsuits shows more than 165 suits where Afni is named. This does not begin to count the possibly hundreds filed in various state courts. You do not want to provide Afni with any information other than your name, address and reference numbers to the account they are attempting to collect. You should immediately dispute it with the credit bureaus as not my account so they cannot claim they were not aware of your dispute.

The owner of Afni is Lisa A. Anderson, of Bloomington, IL. Our information is that she has very deep pockets and is capable of still paying off lawsuits. I strongly urge anyone dealing with Afni to consider legal actions on these bogus accounts. The very capable attorneys from www.myfaircredit.com have the ability to hold them liable for credit bureau reporting.

You could receive compensation if they are successful in suing Afni as the law allows $1, 000.00 in compensation. You could also have your attorney fees paid, so it is worthwhile to at least consult with a consumer law professional. Does Lisa Anderson allow her company to extort money from innocent consumers by credit bureau placement? Let the law work for you by going after Afni and holding them accountable for their actions.

This is a scam-gone way out of control. The laws need to be changed so that Afni’s are not allowed to screw consumers with their lies and phony reporting. Go after them, make her pay.

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Afni outstanding bill

I received this notice from AFNI Collections, stating that they "acquired" this account for collections. This notice is saying that I owe nearly $100! I cancelled my QWEST account a year ago, and I paid my final balance to them! I have never received a call or letter from QWEST saying that I still had a balance owed. They do have my correct phone number, but that is easy enough to find since I have had that same number for many years (with QWEST). This is so infuriating, because I the letter looks very real and threatening.

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Consumer 99.03
, US
Mar 22, 2010 4:03 pm EDT

i have been receiving notices from AFNI Collections, stating they "acquired" this account for collections. The notice states i owe just shy of $100! They tell me T-Mobile bought Aerial Telecommunications, an account I had but cancelled before T-Mobile bought them. I have never received a T-Mobile bill and each time i called to settle this the minimum wage call center employees were rude and totally unprofessional. I called them again recently and all of a sudden they have a copy of a bill from T-Mobile that they can send me. This goes back to 2000 and now they can provide me documentation that i owe $100.00, but they only want me to give them $25.00. C'mon are they for real? Their tactic is to annoy you to the point where you will pay just to get rid of them.

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9:05 pm EST
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Afni False collections

I was sent a collection notice for settlement from Afni inc. for 50.00. The original debt was 470.00 from a account that was never in my name. I personally got a hold of charter and the debt was taken out of my name. The only reason I am writing this is due to the fact that they sent me the settlement offer after the fact. So where would have my money gone?

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Afni FRAUD

I HAD A ACCOUNT WITH TMOBILE, BACK IN 2004. I ENDED UP WITH A BILL FOR 387.56.. OK NOW AFNI COLLECTION AGN. BROUGHT MY ACCOUNT FROM TMOBILE. SO ON [protected] I PAID THE SETTLEMENT OFFER OF 100.00. ON MY BANK ACCOUT IT SHOWED 100.00 WITHDRAWAL FROM AFNI, BUT THE AMOUNT 2 DAY'S LATER WAS NOT POSTED TO THE SFNI ACCOUNT! SO I CALLED THE AGENCY (AFNI) AND ASKED THEM WHY IT WASNT SHOWING. OMG THE LADY WAS LIKE FIGHTING WITH ME! TELLING ME THAT MY DEBIT CARD WAS DECLINED! THE STATEMENT SHOWED THEY RECIVED THE MONEY! SO IM TELLING THE LADY TO GIVE ME THE ADDRESS TO SEND THE STATEMENT OR LET ME TALK TO A SUPERVISOR TO CLEAR THE PROBLEM. SHE WAS TELLING ME THAT SHE WAS GONNA TELL ME THE SAME THING! SO I TOLD HER THAT WAS FINE! SO SHE (AS EXPECTED)! KEPT ME ON HOLD FOR BOUT 5-6 MINS. BEFORE SHE COMES & TELLS ME TO MAIL THE STATEMENT TO THERE ADDRESS & IF THE INFO IS CORRECT THEN THEY WILL FIX IT! THIS COMPANY IS REALLY TRYNA BURN PEOPLE! SO W THIS COMPANY DEFF GO THREW THE ORIGINAL LENDER CAUSE IF NOT THEY WILL BURN YOU!

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Afni Suspicious Settlment Offer

I have been contacted by this "company" and offered a settlement of half of the bill (200.76, asked to pay 11.38) that I owed for Verizon North Inc. Smells fishy since this is NOT the collection agency that was dealing with this (true) debt. (my sister was divorced and I got her a phone in my name and she honestly forgot to pay the bill when she moved again) and we had no idea about this debt until I was attempting to buy my house and checked my credit report and I contacted Verizon MYSELF to get this debt resolved and they sent me to their collection agency, which was NOT AFNI!

I recieved this settlement offer from AFNI on 7/7/2009 and I was staying with friends at the time and it came to their address in my name, how they got that information, I have no clue. I did not move into my new house until 7/14/2009 so this was fishy from the start.

We got our tax returns so I was settling debt and when tried to go to the website listed on the collection it didn't exist, and upon a google search I found this site, and thank goodness!

BE CAREFUL out there!

I hope people do realize that by law a company cannot attempt to collect a debt that is over 7 years old. If you are being billed for a debt that is older than that, the most likely scenario is that it is fraud.

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Update by consumeroftheworld
Feb 05, 2010 6:12 am EST

just wanted to also add that it seems that when you contact Verizon about a bill you owe in collection they tell you to go directly to the agency you got a notice from, that they cannot handle it any longer, it seems this is what makes Verizon such an oft-used guise for this fraudulent company. They count on Verizon not actually discussing this with you and you have to take AFNI's word for it...I hope more people read these complaints.

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George W.
Potsdam, US
Mar 29, 2010 12:41 pm EDT

same deal, AFNI has harrased me for over a year on an amount I had paid Verizon, and Verizon credited me on my phone bill by not owing for like 6 months. Now afni offers a settlement amount of 50% of original bill. I am thankful for this site, as I just sat down, with tax return to settle some debts, I stumbled upon this site. I never called Verizon to check validity, I was just going to pay to clear things up. Now, afni can kiss my ###! If there are this many complaints, where is BBB, or fcc, or some government agency to stop this fraud, or are they behind it all?

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8:15 pm EST
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Afni ripoff - fraud

These people lie! Why aren't these people stopped? They said I owed AT&T or Bellsouth 74.31 from an account in 2003. I have NEVER had a phone company account in my name for AT&T, Bellsouth or any other company.

The interesting thing is that they said they would "settle" the account for $25.00. How many unsuspecting people would think maybe I should just pay this so I won't have to worry... it's only $25.

Well, $25 here and $25 there adds up quickly and easily become $1000's and that falls into the felony range. Why isn't law enforcement doing something? Judging by the other complaints I'm obviously not the first!

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Afni Do Not Give Afni your Credit Card Number

Afni collections sent me a settlement letter for $50 on an old Cingular bill dating back to 2002, and i authorized them to get $50 dollars from my account. They took $75 dollars of which i did not authorize and gave me the run around on giving me my money back stating they had no record of their company taking $75 dollars from my account and could not see where they took the $75 dollars from my account and i needed to prove it to them. They wanted me to fax them my bank records before they would issue me a refund. Then stated that if a refund was to be issued it would take a month in a half to refund me, when it took them less that 3 days to take the money from my account. pklease anyone dealing with Afni do not give them your credit card number or debit card number.

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cmccartn
, US
Mar 09, 2011 3:28 am EST
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You sound like you have been the victim of fraud. You should report them to as many agencies as you can.
https://postalinspectors.uspis.gov/forms/mailfraudcomplaint.aspx because they contacted you through mail, would make it a federal crime.
you should also contact your state, and their state's attorney's generals offices and let them know what is going on. AFNI is a leech and is operating outside of the law.

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7:21 pm EST
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Afni Fraudulent collection!!

I checked my credit report today and I had a collection from AFNI! I never received a notice in the mail or anything at all. They are trying to say they are collecting a debt for Verizon Incorporated. I've had a Verizon Wireless account and I closed it and the account was current. The date they are giving is 10/14/2009! My account was active at that time and it was also current! I called TransUnion because that is the credit bureau who posted this collection and it has had a negative affect on my credit score! I'm angry about it! I filed a dispute and I also reported it as a fraudulent collection. Now I have to figure out the next step to take to have this removed from my credit report! This is ridiculous! I called Verizon twice and both times I was told they have no collections against me. I'm in the process of buying a house and this has caused a huge problem for me. I can't believe this company is getting away with this! I called AFNI, but it was after hours so, I have to call back tomorrow! This is a crock of bull! I don't know what to do to fix my credit now, but I will not pay them anything!

Tonya
Tahlequah, OK

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Contact Afni customer service

Phone numbers

1866 352 0479 +1 (866) 377-8844 More phone numbers

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www.afni.com

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ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Afni. Discuss the issues you have had with Afni and work with their customer service team to find a resolution.