Affiny.co.uk / MatchAffinity
reviews and complaints

Paid my subscription but it keeps saying I haven't and to use the site I need to but the bank is showing money has been taken?

I previously sent an email explaining that when I received an email from Affiny for example sending a contact of someone who my brother of interest, if I click the link it always goes to the liked page not that contact. The response was that they have a problem with safari so I changed the setting to use google chrome but it still does exactly the same. Totally unusable! Another annoyance is if I view the list and for example view the 50th in the list then go back to the list, it goes back to the top of the list and I then have to find where I was before which again is totally unusable. Due to these inabilities of the site I do not want to carry on with my subscription. I have paid 2 months subscription but I don't expect to pay for remaining months for a service that doesn't work. Please don't ask me to try anything different.
Carl Hammond

Cannot stop my automatic renewal in order to cancel my account.

We can cancel our account only via their website.

Once we're at the last "cancellation step", THE LINK DOES NO MORE WORK (pls. see the video shot attached)! This is unacceptable as we know they manage their website as they want!

I recently signed up to affiny at a cost of 7.45 per month, when i tried to access the services for women messages you wanted more payment ie 19.99 a month . i was not happy so contacted my credit card company to cancel payment, however this was pending but your company as still took my money, although you have a 2 week cooling of period . I would like the return of my 7.45 and any further to stop ! My account is now closed and hopefully no further payments will be taken .

Been trying to cancel the auto renewal subscription for past 3 days and doesn't work which has resulted of £39 charged on my card. Just want account to be deleted a and money refunded.
The site is not worth the money, past month come across 2 fake profiles. Not good for the amount of money they charge, people should be checked properly.
Also, the fact that makes you go on a laptop to cancel your subscription. I've set up the profile on my phone, why do i need a laptop to cancel my subscription ? How about if I don't have a laptop? Very shady indeed

I have been trying for days to delete my account from Affiny after completing a questionnaire but NOT subscribing. This appeared while looking through Match.com which I have also NOT subscribed to. I have followed all the directions to to close it and nothing works. I no longer wish to receive any more emails from you…
Please can you deal with my request immediately

Many thanks
H. Irish

I would like to cancel/unsubscribe and at least one month's refund £14.99.
No matter how or what I did, I could not find the cancel/unsubscribe page.
Why do companies like yours always make it so difficult to leave?

Very unhappy 🤬

I have been tricked/ scammed in to subscribing to for a product that I (a) didn't want or ask for and (b) is not fit for purpose!

During the joining process for match.com I was somehow redirected and tricked in to joining affiny which I now know to be an utter scam.
At the time of joining match I was asked to fill out an additional and more detailed section in order to gain a more thorough search for a potential partner I then subscribed to what I and many many others thought was match.con only to subsequently realise it wasn't.
This is currently costing me £15 per month for 6 months on top of the actual cost of the match.com subscription I asked for in the first instance.

This really shouldn't be allowed to continue, the whole thing from the top to the bottom is crooked, devious and out and out deceptive.

I along with others would/could swallow the price of a mistake (IF) the product was useable, but it is really clearly nothing more than an algorithmic program with no real location specific or compatibility specific data involved.

In addition to this it is impossible to reach or email this ridiculous company to complain who make ending the subscription very near impossible to do.
I've also read that if you are lucky enough to end your automatic subscription renewal, you still have to pay the £15 per month for the duration of the 3 or 6 month term / scam you unwillingly signed up for.

Please help
Regards
Mark

I signed up for Affinity yesterday, thinking that it would be suitable for me. Thinking about it, I decided that it was a mistake as I suffer with mental health issues. There is no way of contacting this company as they say that their phone lines are not in use. It is impossible to send an email as they suggest because there is no form to complete.

I have the right to cancel this service within 14 days as I have not used the site to view profiles etc. I cannot see how I am able to make contact to cancel my subscription. This is surely malpractice and misleading for consumers.

Lesley Addison

I gave only my email and name, not even subscribed. I Tryed to find the delete account link on their website but DOESN'T EXIST. I can't stop receiving emails about "people interested in me", and i just want all to stop. I AM NOT INTERESTED.

I have just received a note from you saying you have posted my ad when I haven't sent you anything. I haven't pressed the link in case this is not legitimate and is a phishing exercise.

I do not want to advertise and have NOT requested you to do so.

Please immediately remove anything you have posted associated with my name ir email address and exolain to me why you have done this.

Ann McCawley

I've been trying to cancel subscription renewal for over a week but the only respond I get is an error telling me the website is not responding.

Where can I report this website? They are taking my money for something I don't want and don't agree to.
I never agreed to an automatic renewal in a first place, I subscribed with Ourtime.

I am unemployed and can now not afford this!

If no action is taken on your part I will be collecting complaints and contacting national newspapers!

Can u kindly delete my account with you and stop taking money from my account..seems i cp9sed the account but you still taking my money
Iam no longer since May using your site and some many times ask you to stop, but i just be ignored
Hope once for all you stopping this, as i ask you for last time, yor site its a way just getting money from people
My email
[protected]@hotmail.co.uk
Thank you

My name is lsabel Lagrosse, last month a bought from you £9.99 for just 1 month. I didn't want any contracts, l wanted just l month.
Last week l went to my bank and l saw that this month you taked from my account £44.99. I was in shock. I need this money to pay bills. Please, asking today again the refund.
I was sure that the dating service always was honest service and now l feel very sick.
I'm waiting for the refund please.
Hope that you, will do this quickly.
Thank you
Isabel

I took out this subscription last nigh 29.8.20 thinking it was for ourtime as it popped up on that page, I have now established it is totally different and I cannot cancel it - the help link isn't active and they state that their phone numbers aren't active due to covid19. I wish to cancel the six month subscription that I was "tricked" into purchasing please. I am going to contact my bank about this as well. Please can you tell me how to achieve this.
Many thanks
Christina

I been trying to cancel the renewal of my sucscription for 2 weeks now and the only respond I get is an error saying, the website is not respondidng.

Where can I report this website? They are taking our money for something we don't want and do not agree to.
I never agreed to an automatic renewal in a first place, I did not even subscribe with affiny, I subscribed with Ourtime.

I am looking into to formally report this company for a fraud.

I no longer want to be a member of site, I've tried numerous times to unsubscribe and have failed every time. I do no want to be charged for another month! I'm very unhappy and this is causing me great stress at a time when I could really do without. Please can someone look into this for me urgently as I cannot afford to pay this anymore, I greatly appreciate your help with this.

I have tried on numerous occasions to cancel my profile with this company.
Yet I receive emails every day saying someone has looked at my profile and I should pay to contact them.
I do not want to contact anybody and I want my profile deleted and I do not want to receive any more emails.
What do I have to do to get rid of this millstone hanging around my neck?

I have been trying to cancel my subscription as a fairly new user. I can not seem to access the cancel automatical renewal on my affiny account. I then want to delete it, as I'm pretty annoyed. You have taken 44 pounds out of my bank. I am a carer for my severely disabled son and I can not afford it. I have sent 2 emails and had no response. If I try to contact you using the option from my profile it says email address not recognised, yet you contact me all the time on it.
Can you please sort this out urgently

Disgusted as to how you deceive customers.. Have contacted trading standards and they told me they already have so many complaints they will be looking into.
I want my money back and am prepared to go to court with all the bad publicity you will deservedly get.!. I joined ourtime.. Did not expect to have to join another subsidiary to be able to contact members.. It is blatent extortion to fill your pockets at the expense of the vulnerable.. Have posted comments on all the social media I could find.