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Aeropuerto Internacional Reina Beatrix / Aruba International Airport
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Aeropuerto Internacional Reina Beatrix / Aruba International Airport
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Aeropuerto Internacional Reina Beatrix / Aruba International Airport Complaints Summary

1 Resolved
3 Unresolved
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Aeropuerto Internacional Reina Beatrix / Aruba International Airport reviews & complaints 4

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10:56 am EST
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Aeropuerto Internacional Reina Beatrix / Aruba International Airport Baggage claim

I arrived at the airport on 12/9/2023. I put my luggage on the first baggage claim with no damage to it. When I retrieved my luggage from the carousel my luggage was hard to pull and push it would not even stand up without me holding it. I looked down only to see that one of my wheels were completely broken off and the other wheels was broken but still attached. My luggage had 4 wheels, now it has 1 1/2 wheels.

Claimed loss: My luggage bag

Desired outcome: To replace my luggage

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11:26 am EST

Aeropuerto Internacional Reina Beatrix / Aruba International Airport Management of lines and check in

On February 28, 2022 we had a 4:45 flight from Aruba to Boston. My husband and I wanted to arrive early to get into the airport and try to relax and get something to eat. We arrived around 1 o’clock and we went to the front doors of the airport and were told that if we were on JetBlue we needed to come back in an hour and stand in line at that time. That seemed a little strange to us that we weren’t allowed to go in but we ended up walking down to an air-conditioned place to get a soft drink. We then came back around 1:50 To find there is a huge line formed outside of the terminal and it wrapped around five rows or so inside. Funny how quickly there were employees holding small iPads that read on the screen “skip the line”

It appeared to me that this airport is trying to benefit from creating lines and frustration so that people will seek out skipping the line and paying $160 to cut the line. This is ridiculous because we actually try to get in there early to avoid a line and were told to come back because JetBlue has some color coding time frames that they would like you to come which we were in that timeframe but it must’ve been amateur day at the airport. We had carry-ons, we checked in on our phones on the jet blue app and got the orange checkmark to proceed, however no one wanted us to get out of that line and go where we were supposed to go, no one was answering our questions, they were just saying stand in this line. That was total baloney because we could’ve gone through the doors gone past the people that were checking on their luggage we could’ve gone straight to the person that was checking for Covid tests which was a joke because it was someone just looking at some paperwork not even reading what it is to then going through someone checking passports and boarding pass to then going through checking baggage then getting your baggage to then checking your baggage to then now standing in a very very very long line for US customs I felt so bad for the families with young babies that were melting down hungry and tired and just ridiculous barely making it to the gate. We made it to our gate with 15 minutes to spare so two hours and 45 minutes of that time was standing in line. Shame on you AUA airport. You can do better than that

Desired outcome: More managed lines. If people have carryons to bypass the luggage lines

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Update by Lynda Marie
Mar 04, 2022 11:29 am EST

Seems like they lost a lot of money that day because none of the 1000 or more people got into the airport to buy food or souvenirs or duty free.

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la bella silvia
, US
Aug 20, 2022 5:41 pm EDT

El peor aeropuerto que eh pisado, dos de los oficiales de migración me trataron súper mal, a parte tuvieron actos racistas, la verdad jamás volvería a pisar Aruba.

No me gusto para nada la verdad tengan cuidado en realidad una experiencia pésima

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7:27 pm EST
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Aeropuerto Internacional Reina Beatrix / Aruba International Airport Airport in aruba / preclearance at us custom

On October 24, 2014 I was leaving Aruba Airport for Newark New Jersey, USA .
I filled out the Custom Declaration Form that I do not have any food because I was planning to eat my snack before boarding the flight to USA. My snack contained : 1 (one) peeled slice apple and a small portion of lasagna with small quantity of cooked meat. I went through Aruba Custom and the next room was US Custom . It was very confusing for me and my wife who was travelling with me.
After the officer send us in the next room for agriculture check they found the food and I told them (there were about 5 officers in the room) that I was planning to eat my snack before enter the USA, due to medical condition. The flight from Aruba to USA is about 4 hours. The officer in charge replied that I was in USA and if I want to eat my food I can go to the hotel. I was confused and I did not know that we went from one room in Aruba and next room was US Custom.
The officer said that I have to pay a penalty of $300 and I told him that I will pay with my credit card but he said only cash. Officer Adams ask me to give him my wallet and all my money, than he took $300 for penalty and return the rest of my money. The Officer in charge took copies of my driving license and my new Global Entry card and he filled out the Notice of Alleged Violation which mentioned that I had 1Kg (2.5lbs) of ruminant beef. I told the officer that I do not have 1Kg ( 2.5lbs) of ruminant beef but only a small portion of Lasagna with cooked meat and he replied that the rule is as follow : if you have just 0.2 grams ( 0.007oz) meat is still count as 1 Kilogram ( 2.5lbs). At my request the Officer added in the Notice of Alleged Violation that I had lasagna with meat. I wanted to take a picture of the food with my phone and have the food weighted but he said no. I had to sign the Notice of Alleged Violation due to the airplane departure, even I did not agree with the quantity of meat the officer wrote I had. I am very sorry about this situation because I was very confused about US Custom location in Aruba Airport prior to board the flight for USA.
I had traveled around the world, I know the rules on Custom Declaration Form, I never brought any food in USA .
After this unpleasant situation in Aruba airport, on October 28, 2014 my new Global Entry card was revoked . I believe that I was treated unfair because the amount of food was not correct and not true. It was an innocent confusion in my part due to the US Custom and Aruba Custom in the same place but I paid the penalty of $300. I believe that my Global Entry card was unfair revoked. Hope that my and my wife unpleasant scare situation in Aruba airport to be a guide for future travelers. Cornelius

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fuvlaun
, AW
Feb 25, 2015 6:08 am EST
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I agree that this family was unfairly treated by paying a fine and having their Global entry revoked, but the fact that he didn't know that we have pre-clearance in Aruba for both US Immigration and Customs I cannot believe. This is clearly stated or explained when traveling to Aruba or on any website related to traveling to Aruba. Maybe they take everything for granted or the ASSUME (and we know what that does) that it's the same all over, but the fact remains that right after you leave the Aruban Immigration, you will be attended by both instances of the US right here in Aruba.
I think though that the Aruban immigration could have done them a service by warning them about not entering US territory with food if they had known about it. Reading their explanation it looks like they had the food hidden away which makes it difficult to believe that they were to eat before boarding their flight.
I think in this case they were punished twice for the same offense and in Aruba that is not possible. Seems like in the US it is.

Btw, I think being on time for your flight doesn't mean being there exactly on time. By rule you will have to be at the airport at least 3 hours in advance when flying from Aruba to the US because of the pre-clearance. If you were on time as asked by your airline, you would have had enough time to eat anywhere. Even at the hotel you stayed.

What I do find unfair is the fact that by mentioning Aruba and it's Airport in this way it would seem that Aruba's airport is the one to blame. Sorry, but the treatment comes from your own people.

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12:07 am EDT
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Aeropuerto Internacional Reina Beatrix / Aruba International Airport Scam at Aruba Airport

Having spent a great time on the island in the low rise district, our vacation ended with a pretty bitter note yesterday. What happened? In order to return the rental car at Aruba airport, I followed the rental return sign on the right lane, ending up right in front of the Alamo office. I parked in a parking sport in front of the blue colored parking lots for disabled people. Waiting inside the Alamo office till it was my turn, a guy came in and asked for the driver of the silver SUV, that just got towed – my rental car. Turned out the guy was the tow truck driver himself. He explained to me that only the police officer from across the street, who was watching the scene, could order him to release the car. Talking to the cop I was told that I had parked in a no parking area (sure enough there’s no “No Parking” or “NP” sign as far as the eye can see). To get the car back I had to pay a $45 towing fee first. Conveniently, there’s a ticket machine inside the airport lobby where you can pay the towing fee. Out of cash? No problem, in the adjacent building you’ll find a bank where you can pull some money at the ATM.

Trying to return my car again, this time I stayed in the left lane as I followed the rental return sign and, voilà, I ended up in the parking area, far away from the rental car drop-off area. In order to exit from the parking area, you must pay you parking ticket first, of course. You’ll find the cashier booth inside the airport lobby. After having paid $2 parking fee for no parking, I tried it for a third time. As I passed by the car rental offices, guess what, I saw the towing truck in action again, this time having a white compact car on the hook. Following the rental return sign again, in the left lane driving about 0.5 miles/h, I spotted the small lane that actually leads to the rental car drop-off area. As I complained to the Alamo clerk about the obvious scam that goes on there, she insisted that that had never happened before. At the same moment the tow truck drove by and hooked up another car……

I guess Aruba spends big money to advertise its beautiful island. But it’s beyond my comprehension why, for the short time benefit of cashing in a few bucks, they ruining their reputation as a vacation destination. It seems to me that Aruba authorities doing a way better job to disenfranchise visitors and keeping them from returning than Fox News could have ever achieved with their never-ending Natalee Holloway story. Sad.

Read full review of Aeropuerto Internacional Reina Beatrix / Aruba International Airport and 3 comments
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Cari Garcia
, US
Jul 07, 2019 4:40 pm EDT

To whom It May Concern,

This is to complaint about a perfect first time vacation to Aruba that turned sour at the airport. Everything was perfect...the people, the food, the hotel, the atmosphere until one of the workers at the airport ruined it for my husband and me. At the second check point, I was grabbing my buckets and this tall, thin, dark skinned woman was talking looking my way ( She was standing right in front of me). I was confused and said "ma’am are you speaking to me?” In a very nasty way she said “is your name Angie? So I guess I’m not talking to you am I?” Angie was next to her but she was facing my way so I was confused. I was trying to explain this to her but she made me feel stupid and walked away while all the workers there were laughing at what she was saying about me. When she walked back my way still making jokes in her language and all the workers laughing I asked for her name and she said it was none of my business and turned her back on me so that I could not see her name tag. I asked other workers there to tell me her name but I was ignored. I’m asking for someone is to please follow up with this matter. I’m sure I am not the first to encounter this with that person and I won’t be the last. I remember what she looks like but just to let you know that this all happened through Departure Delta DL722 6/28/19 at around 1:00, second check post and there was a girl named Angie. Maybe you can follow up with who was working at that time and following up with this matter not only with that one person but with everyone else who was working at that time and refused to give me her name and were also laughing along with her.

Thank You,
C. Garcia
Disappointed Tourist but I DO LOVE ARUBA! How will I rate this airport now?

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3india
, AW
Mar 26, 2011 10:25 pm EDT
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the cops make commissions on thier tickets? I don't beleive it. I drive through town and spot dozens of cars with the old (wrong color expired plates). If their making a commission why aren't they ticketing these violators. Expired plates also mean no insurance. A paid policy is necessary for new plates.

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anonyMiss
San Diego, US
Jul 19, 2009 6:04 pm EDT
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Just park in a parking spot like everyone else okay?

Contrary to popular belief, the sidewalk is not a parking area. And maybe you don't realize, but cops make commissions on their tickets. This one obviously finds that her method works and since it's illegal, there really is nothing you can do about it, unfortunately.

But I gaurantee you, the car company doesn't want you to get a ticket. They do have to pay their share to resgister the car next year for every ticket you got.

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