Aeromexico reviews and complaints 1
View all 493 complaintsAeromexico - airline ticket (need refund on airline ticket)
On 2/28/2019, I took off from San Antonio, TX to Mexico City one stop then into Bogota, Columbia I had no problem. When I returned from Columbia on 3/7/2019 into Mexico City, they held me there and did not let me board my flight to go to San Antonio due to my ticket name Melinda not matching my legal name on my passport I don't understand there was no problem coming in with my name then all of a sudden going back home they held me... I talked to 4 different departments of AeroMexico Airlines to change my name and they refused... they said I would need to buy another airline ticket... I missed my flight because they refused to fix my name on my ticket and they made made it really hard to understand due to language barrier, they made me buy another airline ticket in order for them to put my legal name on the ticket... it cost me 768.13. This has been the worst experience in my life... I would not recommend AeroMexico airlines to anyone... I am now fighting to get refunded the 768.13 for new ticket that I needed to buy in order to come back to my family in San Antonio and back to work. I have sent an email to the airlines and have not received a response. Please let me know what I can do to get this refund asap, I am a single mother of 3 and this has put me in a financial bind... any information on how to go about this is greatly appreciated. I recommend to fly American always!
My legal name is Hermelinda Longoria ...my name on airline ticket was Melinda they refused to add "Her" to my name...they said the only way to fix was to buy another airline ticket for 768.13. I am requesting a refund asap.
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