Advance cleanse review: Took my membership money before my trial was over 81

I ordered the product on the 21st and it was a 14 day trial to be canceled on the 14th day. I than called on the 8th which happen to be a monday and also happen to be day 15. They charged my account and refused to credit it. Claiming I did not call on time (by one day not even 24hrs). I have been cancelled however and wont receive anymore shipments. Huh I guess they get my 150.00 for free cause I get nothing else. Not even a prorated amount refunded or anymore product. I was told there is no one else to talk to. I was told there is not a manager on duty. I was told that this very unhelpful rude person was all there was for my issue. I at the same time order acaii who advertise with them and they had no problem refunding my money and cancelling and understood that my doctor said due to diabetes I could not take these product. My product did not come for 2 days and should have been when my trial started since technically you cant start a trial till your product comes in. I plan to do all I can to make sure no one else orders this product due to poor customer service or satisfaction. Please if you have any help with this email me at myjem04@yahoo.com

Hello,
I too have been cheated! I took advantage of the free trail- but the thing is I did not even use the product. I received it in the mail a week later- my trial date was almost here and I didn't open the product. I called to let them know that I wanted to cancel my trail offer and return the product but they charged my account a week later. They told me that I had to make a complaint at Productsupport123.com and then they will review my information and complaint to see if I can get a refund. To this day, I still have the bottle (unused) and have not received any notices from them. All I want to do is return the product so that i can get my refund.

My son ordered a free trial of Advance Cleanse on 2/21/10. It came approximately 2/26/20. He was out of town working and I called immediately and told a rep that he would not be back until March 8. She said she coud extend the trial period until March 14. Of course there is no record of this accordig to a rep at [protected]. A membership fee of $149.95 was charged to my credit card (I authorized my son to order on my card) on March 7, 2010. In the information I found on this you can call the representatives at the above number or they will give you an email address or you can write for oher than cancellation to Advanced Cleanse - 3, Athinodorou Street Dasoupil, Strovolus, Nicosia, Cyprus. The only place I can even find any mention of a fee for a membership is way down to the bottom of their [censored]e uner terms and conditions. There is no where in the main body of their site mentioning this. I was given an email address of requestrefund@tryadvancedcleanse.com. My son was able to cancel and was given a number of 979616 but was told he still had to pay the membership charge. His order number is 448642. I have written a request to a ticket they provided me and I have looked it up and find it is low priority. Here is what I was given htt://www.productssupport123.com/support/indexphp?_m=tickets&_a=viewticket&ticketed=94184. My email is alborha@att.net. They provided me a password to sign into this site, but I don't hold much hope after reviewing these complaints that I will ever see a refund. Allison Borha

Advance Cleanse charges a 149.95 membership fee which is not refundable. All you get for the membership fee is another bottle of their product at an additional 12.95 per month. So what is the membership fee for? This is a rip-off. Please don't order this product. The information that comes with your order doesn't even advice you that their membership fee is so high. Just tells you that there is one. Its a "lovely scam". Don't be taken by this company!

Another victim of this scanelous company! I noticed the address on this company has many different products that they use in their scams-Don't try anything on a trial bases-They will use your account over and over. I have been charged $149.95 for a so called membership, the .90 cents for who knows what. Both withdraws from my account which has no money in it anyway has caused me to have two $32 overdraft fees! How do we stop these fraudlent companies from stealing our money?

I did not see any where on my terms and condition sheet that I printed off where it said I was going to be charged $149.95 for the membership fee. I was planning on cancelling future orders anyway and did not know anything about a membership fee, and on top of that, I have had a death in the family this past week, and I have not been myself, I do not need this at this moment. This better be taken off of my card, or I will take further matters in this case. I spoke with a representitive named Sam 093, and she was very rude to me and would not connect me to the supervisor, until I told her I demanded to talk to a supervisor, and she said it would take an hour to hour and a half, and I told her I had allnight, and I got a supervisor in 2 mins. She had lied to me. Bottom line, I am not paying for something I did not know about.

this product was never sent to me and it showed up on my charge statement without address or phone number

don't be fooled by these people. they will tell you that you have won a free advance cleanse bottle, that you will only have to pay shipping and handling. what they really want is your credit card info. to debit your account $169.95

I subscribed for a free trial of the Advance Cleanse product believing it would only cost me the $0.99 for shipping. I was later charged $169.95 in the form of a membership fee that was supposedly part of the terms and conditions. The “Terms and Conditions” are hidden on a separate screen and not readily apparent to the consumer. I called and was promised a refund only to be told in a later call that the refund was rejected by the company’s management. So for the price of $169.95, I received a small bottle of Advance Cleanse, which has never been opened and nothing else. I cancelled the account as soon as I learned that they were going to continue billing me $12.95 a month for any future bottles of Advance Cleanse. This company is the biggest scam I have ever had the misfortune of knowing.

I ordered the produce over the internet on the 3/2/10 and called to cancel on the 3/15/10. Was told by Kim #053 that they could not refund me the money that was taken out of my account. But the account was cancelled without my consent. I was that transferred to a supervisor named Trisha #001. This site is where she adcised me to place my complaint for refund. I now have an account that is short of $171.00 for a yearly subscription that I don't want and no resolution. I want a refund.

Just like every one else ive been scam... how can the law let people run such a bussiness to scam people this company need to be shut down and need to be quick F**K ADVANCE CLEANSE

I got a free trial of the advance cleanse products and cancelled within the two-week time limit. I just got my credit card bill and found that they charged my credit card 149.95 almost a month LATER! I had cancelled 3 weeks prior to the charge! This company is a fraud and there is no way to get my credit card charges dropped!

I am not working, and I don' have the $169.00 to add to my credit card. Please credit my account. Joan Serig 2714 Tower R. McFarland, Wi 53558 Referance # 550584

this is a scam. they claim you get a free trail but they charge your credit card right away. REG FLAG.
i cancelled right away...but still continue to receive the product and they keep charging my credit card!
isn't this illegal?

Advance Cleanse came on the same Web site as the Advances Acai Weight Loss System so I thought it was all the same
but when I called to cancel Acai I found out that it was not so now I need a refund but I don't have a email address.

My credit card was chargerd $149.95 with out my permission. All i wanted was a free trail of their product not an annual membership. I'm very upset and requesting a refund.

your ad states next mounth charge would be 12.95 it does not say anything about a membership fee of 169.95 i want a refund or i'm going to the bbb. an the attorney general office to fill a complaint fraudulent charges

I want a REFUND Spoke to ROSE cxl#1070808 my wife is so ill and she thought this colon cleanse would help get all impurities out, instead she is met with this scam. People cant afford to lose money, we cant so could you REFUND our money!

I ordered this product on the 18 of feb. I received it on the 1st of march I canceld it the same day because I found out I was pregnantand I didnt need them at this time. But on the 9th you went ahead in charged me 149.00 anyway after I had called and canceld the product. I was just tryinbg to get my money back for the membership.My name is Loatrice Marie Christopher, 775 cr 117 Nacogdoches Texas, 75965 sweetlo67@yahoo.com [protected]

I SENT FOR A FREE TRIAL OF THEIR PRODUCT, NEXT THING I KNOW THEY CHARGED ME $169.95 FOR A MEMBERSHIP FEE THAT I DID NOT ASK FOR. THIS WAS NOT WANT I AUTHORIZED ON MY CREDIT CARD ACCOUNT. THEY SAID SORRY, NE REFUNDS! I AUTHORIZED A FEE OF 97 CENTS TO TRY THERE PRODUCT.

This company has no "FREE TRIAL" they are a RIP OFF! they billed my card $149.99 for something I did not want. I cancelled and received no product, so it should have been refunded..I would never pay 149.99 for this and no where did it say how much this was

I was billed $149. 95 on my bank statement for this product of which I had a free sample, I had cancelled within two days of receiving it.
I wish to be fully refunded,
Yours Sincerely,
Mrs. Anita Butts.
9381 El Campo Ave.
Englewood,
FL. 34224
email address: buttsyja@aol.com

I was under the assumption that i used the product for 14 days to call back before the membership fee would be taken out. i tried it for one day and they charged my account. this is bad service. i would like to speak to someone, not file a complaint online. i did try to cancel the day i got the product and was told to call back after 14 days.

I ordered a trial product, for $3.95, which I NEVER received. Then, they charged me $149.95. I had to call 3 times before they said they would refund the $149.95. They sent an email confirmation that they would refund the $149.95, but refuse to refund the $3.95. They said it would take 3-5 business days to get the refund. That was on 2/11/2010. As of today, 2/27/2010, I still have NOTHING. This company is BAD, BAD, BAD. LIARS, SCAMMERS

I paid $.99 for a free trial which I received. Two weeks later, Tonight they debited nearly $150.00 without my permission. This is a scam and I want the charge reversed immediately . They scammed me and I want my money back.They should be prosecuted.HELP PLEASE STOP THEM

This company is stealing money from consumers. Claiming a 14 day "free trial" The company advertises a free trial period with "no obligation". They automatically run your credit card for $149.95 to become a "member of their club". This membership allows you to receive additional monthly shipments of a totally bogus product for $12.95. DO NOT ORDER FROM THIS COMPANY. YOU WILL BE ROBBED.

I ordered a SAMPLE TRIAL ONLY for .99 cents only and after 2 weeks I am billed for $149.95 THREE TIMES in my account! It is ridiculous! Below is the copy of the charge they made...

02/01/10 CHKCARDAVA*CleanseAdvC866-2218 FLUS $149.95
02/01/10 CHKCARDAVA*CleanseAdvC866-2218 FLUS $149.95
02/01/10 CHKCARDAVA*CleanseAdvC866-2218 FLUS $149.95

I was charged for $151.15 without knowing that there was a trial period. I did not authorize this charge to my account. When I called they gave me this website to try and refund my money. I do believe that this is horrible customer service when they can not take care of a customer on the phone and have to give a website. I will be working with my bank to get my money back if this does not work. It is sad how these companies take advantage of people with their products and charge huge amounts without really letting you know what you are getting into with a weak moment.

Refund of $149.95 Cancellation #836118 Withdrew money from my account without knowledge or consent.

This company promises no charges if you cancel your trial within a specific period. I did that and was still charged 169.95. I was then promised a refund that would take 3-8 days. For the last 3 months I was told I just needed to wait until the next billing cycle. Today, they informed me that as of last Friday, they are no longer issuing refunds and there is nothing they can do about it.

name: Christina White
email: chriswhite217@yahoo.com
shipping: P.O.Box 283 Sorento, IL 62086
last 4 digits on card: 9088
I had no idea i would be charged 149.95 x2 for this product, i have not recieved anything from them yet and when i do i will send product back to sender. i would like a refund on this, i think this is deceptive practice. please email or cal me at [protected]

I'm sure 90% of the people know about the fine print. what the company is doing is when you call to cancel before your 14 day trial is up they tell you after you give them your info is that the system is down and to call back in an hour. they then go and charge your card real quick as soon as you hang up. SCAM! and it appears they make it very difficult to get a refund. everyone that reads this needs to do what I did. 1. request your refund. 2. report them to the BBB, advance cleanse has two locations, Miami, and California, so report them to both BBB in there county. 3. report them to your states attorney general. 4. file a dispute with your bank about these fraudulent charges, they will also do an investigation. beyond that there's not much more to do. I also contacted my local news station and closed the bank account that was charged so there would be no other charges by these CROOKS! DON'T BUY ADVANCE CLEANSE find something at your local vitamin store.

Well, those of you who only got charged $150, well I got charged $170. I'm unemployed and can't afford this. They better give me a refund immediatly.

THIS IS A SCAM AND NOT A FREE TRIAL. IT IS CALLED 'NEGATIVE OPTION FEATURE SCAM', Number one in the top ten of scams. They charge you $1 for a "FREE TRAIL". Then 2 weeks later they charge you a $169.99 'MEMBERSHIP FEE'! NOT REFUNDABLE because you didn't tell them you didn't want it within 14 days.
DISPUTE THIS WITH YOU CREDIT CARD COMPANY. THEY ARE WELL KNOWN!
WRITE THEM UP ANY CHANCE YOU GET ON ANY COMPLAINT BOARD and FIGHT FIGHT FIGHT!
They are thieves...they STOLE YOUR MONEY!
DO NOT STAND FOR IT!

Advance Cleanse is a scam. It advertise as 14 days trial period, but only gives you about 3 days total after you receive the products. They started counting the day you order the products and also the shipping days, by the time it gets to you, you only have about 3 days to try it out...you wouldn't even have enough days to try it out. After about 3 days of receiving the product, your credit card is already being charge for $149 and when you called to explain to them that you didn't even the 14 days, they tell you to email some support group of theirs and you're supposed to get a response within 3 business days. That's another ###! They never email you back and wouldn't reverse the charge! What a scam!

this company is from the origin of Cypress and they steal your money with no way of getting a refund. Do not send for there free sample of Advance cleanse pills because no matter what they will take your money even if you cancel in the time allowed. I called this number [protected] and spoke with an alleged supv named Angela with the identifying number of 022. what a ### scam company, call your state Attorney and file an official complaint if you can.

This company's FREE offer costs $171.31 plus $1.00 initially. This is highway robbery.

I got the advance cleanse and the other diet pill, which do not work, my friend put it on his credit card as i do not have one. Any way was a trial and only pay for postage now he is getting charge for we don't know what I am on a pension and do not have the money to keep paying for this stuff. If there is a membership I do not want it and i want all monies returned or we are going to the fraid squad, as they have all resdy contacted us when we first place the order for a trail offer.

I have just gotten off the phone with the people at advanced cleanse again and they they said upper management declined my refund because of the time frame well there the ones holding up the refund first they said it was my bank then they said it was refunded then they said it will be there in three to five business days well guess what I never received my refund then they are willing to give you a $50 gift card so look out this company is nothing but a rip off

We e mailed and canceled the product prior to end of the 14 day trail period. Then a response email was sent stating a call was required to cancel. Called and was told we were to late. Was told by 4 supervisors would be refunded was even given exact dates. on 8th phone was told no refunds would be given and parent company was operating in CYPRUS. Was then given a code for a 50.00 gift card at dine.restaurant.com. My wife paid with a debit card. The money gone for good I believe.