The complaint has been investigated and
resolved to the customer's satisfactionResolved Advance Cleanse — Scam - Unauthorized Charges
resolved to the customer's satisfaction
I read an article on line about the Acai Berry and the advance cleanse products being used together as trial/samples.
I ordered my sample online for each of the products and agreed to the shipping charges to come out of my bank account.
Per the customer service representative Amor agent ID # 084 this happened on Monday 4/5/10.
Per my banking website, this posted on Tuesday 4/6/10.
The product was mailed to me through the United States Postal Service (USPS) and was received by me on Saturday 4/10/10.
Each box had the exact same information listed on the outside of the box. However there was no paperwork in either box of trial/samples I received.
The label on the outside of each box didn't list the company name, a phone number or website to contact the company; only an address.
On Thursday 4/22/10 the company charged me $79.98 plus a $.64 International service fee. I found this out on Saturday 4/24/10 when I happened to be checking my account balance. I tried to call the # +[protected] which was listed on my banks webpage. This isn't a valid #.
I then got the actual package box and bottle that the product came in. There is a # [protected] listed. I called this # and to my surprise, no one answered. They only work monday - friday.
So, monday morning 4/26/10 I called the # and was connected to Cypress GREECE and talking to John # 017. I asked for a 1 -800 # in the UNITED STATES. He gave me [protected]. I called and spoke to Amor #084. He kept telling me that I had authorized the charge. I told him I authorized the shipping of $3.95 to come out of my bank account since this was a trial/sample. but that I want a refund of the $79.98 plus the $.64 international fee credited to my account. He continued to tell me that I only had 14 days to cancel and their company considers this a valid charge. I asked how I was supposed to cancel without any paperwork stating a phone # or a website? He couldn't answer me.
I asked to speak to a supervisor and he connected me to Amy. (Employee # CCTL 013) She has no intentions of refunding my money. I asked to speak to a manager and was told I could call the customer service line # back and ask that way.Now, why would I want to do that when I have already wasted 35 minutes of my time to only get the run around.
I finally got a name of Michael Jones who is supposedly the manager (which I would bet this person doesn't exist. Its just a made up name not affiliated to anybody in the company).
I am going to contact the better business bureau and my bank.
I am also going to contact the local TV station and see if they will do a story on this company. Who states that they are in Torrence, California, but Amy was in Arizona. She wouldn't tell me where though.
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