Advance cleanse complaints 14
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product refund cancel money website account charged trial bank company scam free trial money back email membership charge credit card order received useNewest Advance cleanse reviews & complaints
charged $80 for free trial
I ordered my "free trial" with advance cleanse. I got a horrible side effect and after two doses, I mailed it back. Three weeks after mailing it express, I realize that my account has been billed $79 dollars! I called and spoke with ms Kathy, agent # 068 who stated that I had to call first and then mail it back. She said that I had to call to get the RMA number before I mailed it or they couldn't give the money back. First of all, I mailed it to them with my name and account number on it, how is it that they can't refund my money. She then tells me that I have waited too long to call and cancell my membership, and I will be charged a membership fee. This "free trial" is a scam of the wose kind. It took forever for the package to come, and your trial starts the day you order. I had only two days before I had to send it back, WHICH I DID! Why it costs me $80 freakin dollars I'll never understand. I paid for the product and I dont even have it!
The complaint has been investigated and resolved to the customer’s satisfaction.
Rip Off
Wow - what a rip off. They tout a "Trial bottle" for only 1.99 shipping and when you get your credit card bill ... $169.95. When you call to complain, they tell you for this nice tidy fee ... you get the privilege of then spending another $12.00 to get more pills. Geez. I signed up because I thought the source was a reliable one. DON'T BE FOOLED. Apparently you only have 14 days to Cancel or they charge you. PLUS - THE PRODUCT DOESN"T WORK WELL!
Here is a couple articles you may want to read. then file a complain with the Florida atty general again
http://www.consumeraffairs.com/news04/2009/09/fl_acai_berry.html
http://www.illinoisattorneygeneral.gov/pressroom/2009_08/20090819.html
http://www.examiner.com/x-19632-Salt-Lake-City-Headlines-Examiner~y2009m8d22-Oprah-Winfrey-sues-3-Utah-companies-over-acai-berry-claims
This is all the same thief's as advance cleanse.
Well look what you get when you go to www.tryadvancecleanse.com
Welcome to the Customer Service Center For Support Questions
Please Call: [protected]
or email: support@tryadvancedcleanse.com
The customer service center is open
9 am EST to 9 pm EST Monday to Friday, 9 am EST to 6 pm EST on Saturday.
We are no longer taking new orders.
We will continue to service our existing customers.
These worthless Idiots have been promising me a refund for months now and I have not seen one dime! They are the absolute liars you think they are! I have called and e-mailed support till my fingers are raw and have done everything they have asked. In my opinion they are nothing more then common thief's. The state of Florida sucks as they refuse to do anything about these people! Anyone who does any business with Kevin Dash in Miami Florida will get screwed. below is the BBB report on the individual. what they did in my case was they told the BBB they refunded my money and never did. Then they have the above idiot on here trying to convince people that they are here to help.
Enado Media, LLC
Address:
1521 Action Road, #842
Miami Beach, FL 33139
Tel: [protected]
Fax: [protected]
» See more photos on TrustLink
Web Site: http://www.pureberryshelp.com
Contact: Kevin Dash - President
Business Start Date: N/A
Company ID: [protected]
Nature of Business:
This companies nature of business is Health Care Products
Complaint Closing Statistics
The following grid displays the number and responses to complaints over the last 36 months:
No. of Cmpl Type of Response
105 Making a full refund, as the consumer requested
2 Making a partial refund
152 Agreeing to perform according to their contract
3 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
11 Unanswered
19 Unassigned
292 Total
Hello, I work for Advanced Cleanse. If you have any questions or concerns, please send an email to our customer support department at support@tryadvancedcleanse.com. They will be more than happy to assist you in any way possible.
Scam - Unauthorized Charges
I read an article on line about the Acai Berry and the advance cleanse products being used together as trial/samples. I ordered my sample online for each of the products and agreed to the shipping charges to come out of my bank account. Per the customer service representative Amor agent ID # 084 this happened on Monday 4/5/10. Per my banking website, thi...
Read full review of Advance cleanse and 19 commentsrefund
This the second reply I have sent! I want areply back on this matter right away. I"m still waiting for a refund of 149.95 on cancel#1101914. Brenda Shelton.
The complaint has been investigated and resolved to the customer’s satisfaction.
I did not read the terms and condition this product when I ordered this product I spoke with an operator from your company I asked him to cancel the order, but after finding out that it was a non refundable offer I ask to cancel so I could at lease get something for my money .I Have had the product for 14 days but have not tried it yet .I feel if I`m going to pay for something I should at least be able to get some benefit from it I`m asking if the cancellation can be reinstated.
Elaine Foster.
Want refund of $149.95. Member ship was fraudulent. Order number is SCL15122042. Was charged BEFORE 30 and 14 day of RECEIVING product. Unhappy. Reference # 278998. Last digits of card. 7905.
i was told to contact you about the advance cleanse pills that i tried. i was told there was a thirty-day free trial. i paid the shipping and handling to get the pills to my house. i made numerous attempts to cancel the subscription via email due to the fact that i did not see a change in my weight. i was told that i was allowed to do so if i was not impressed with the pills. someone took $149.99 out of bank account and now it is overdrawn $166.68 and i am very upset about it! i went to buy my children diapers and could not! i hope you will get back to me as soon as possible and be more helpful than the woman i talked to on the phone that referred me to this website! thank you for your time and i will be waiting for a response!
I orderded the trial and before I could cancel after receiving it they charged my credit card $169.95. That is totally unacceptable. I want my money back.jvart43@yahoo.com
my checking account is being billed, even though I canceled. HELP!
I would like a refund of 149.99 which they say is a membership fee on a product which is 3.99 something is wrong with that picture and I will like for someone to call me back or just say something in stead of giving me the run around.
I'm still waiting on my refund from advanced cleanse of 69.95 it has been since march 2010, I even have a refund # of k1Q or KLQ-826588, now every ph.number I had is not in service.The product didn't not work .
Same thing happened to me . Thought I had 14 day trial period to use Advance Cleanse but to my surprise I was charged $149. 95 before the 14 days were up. This truly is a mis-representation of what an actual 14 day trial period is supposed to be. They know this and continue to defraud the consumer. Shame on them. Please continue to voice your complaints and go to the Better Business Bureau in your community to voice your concerns. Tell everyone you know so that no one else will be cheated by this company.
The reason that I want my refund is because the cleanse made me sick to my stomach.I want my refund now. My name is Mary Dickenson. my email address is mary_dickenson@hotmail.com the last digits of my credit card is 4976.Please put my money back on my card.ur selling something that really does not work.
The reason that I want my refund is becasue the cleanse made me sick to my stomach.I want my refund now.My name is Mary Dickenson. My email address is mary_dickenson@hotmail.com .. the last digits of my credit card is 4976 . Please put my money back on my card.ur selling stuff that does not even work.
unauthorized payment
I found This website on-line. THey offered a trial period to "try" this product. BULLS**T. They chargerd my credit card $169.95 for this advance cleanse stuff that does not work. I tried to cancell my additional request for this product they have yet to refund my money. Please refund this $169.95. Im a single mom working to pay every bill on my own. I need My money back. I DO NOT recommend this product EVER! last 4 of my card is 2984. PLease Refund my $169.95.
Casey Agnew
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree, they are cheats, liars and thieves. Continue to get the word out.
Hey Kevin, you watching?
Email them daily telling them who you are turning them into. Do not stop. If they think you have stopped you lose. They told me five days ago that they authorized my refund and I would see it in five days. I told them if it was not there I would restart my campaign ten fold. So here I am. Trying to tell all who will listen. Hopefully I am helping others.
Enado Media, LLC
1521 Action Road, #842
Miami Beach, FL 33139
Contact: Dash, Kevin
Phone: [protected]
Here are some of the DBA's
Blackbelt Profit system is a dba of Enado Media LLC (Kevin Dash):
Names used:
* Blackbelt Profit System, The
* Advanced Cleanse
* AcaiBerry Pure
* Acai Berry Pure Co.
* Best Idea Limited
* Advancedcleanse.com
* Pureberryshelp.com
* The Black Belt Profit System
List of who to contact:
Florida Attorney General
http://myfloridalegal.com/pages.nsf/4492d797dc0bd92f85256cb80055fb97/030e31f06ef0184d85256cc600706904!OpenDocument
Federal trade commission
Look for the square that says file a complaint
https://www.ftccomplaintassistant.gov/
Flordia BBB
http://centralflorida.bbb.org/
IC3
http://www.ic3.gov/default.aspx
Don’t forget your states Attorney General as well If you are outside Florida.
Those thiefing ### are not going to refund you your money they are crooks and liars but we need to do something about it and get them out of business.
Advance Cleanse Herbal Supplement
I ordered a trial bottle and noticed right away that it said specifically not to use it more than two weeks. I stopped using it and low and behold another bottle shows up. I have no interest in continuing a membership with this company, but there is no address, telephone number, or website listed on the invoice.
Read full review of Advance cleanse and 1 commentscamed $149.95
Advance Cleanse total scammed! Was order to free trial paid $0.99. They then charged w/ in 2 weeks a charge of $149.95. Since I found out through my bank. I then quickly called at1-[protected] and also at 1-[protected] both #'s were given me hard time to get this strengthen out. They so rude not willing to give further information about the accounts that they are charging me for something that was not authorize to get charged. They just given me the ([protected]@product.support123.com). To request a REFUND. They to mention that I wasn't gonna get my money back. So I blocked all accounts for all future transactions. Go to your bank and request a FRAUD CLAIM. All I asked is to please reimbursed me. Have some consideration. E V E R Y B O D Y P L E A S E D O N O T O R D E R A D V A N C E C L E A N S E O R A C A I B E R R Y T O T A L S C A M M E D !
The complaint has been investigated and resolved to the customer’s satisfaction.
Was charged $149.95 after I cancelled
I tried out a free trial and received this product. The recieved an email to confirm the order and the end of the trial period was March 3rd. I was not happy with the product during the trial and called and cancelled on March 3rd. This is the email I recieved Dear Katherine Rodi, This email is a confirmation that your enrollment into the...
Read full review of Advance cleanse and 3 commentsRefund Request
Guadalupe Ruiz
[protected]@netzero.net
3492clavelita st. san diego ca, 92154
i want my refund
we cannot afford the payment and we just missed the dead line by one day, my husband is unemployed and need the money for other payments. also the product that was for my daughter made her sick she actually had to run to the hospital yesterday. and we do not need the next shipment we will not be using it. if its already sent we are willing to send it right back, we haven't recived anything and we already being charged for something we don't want, need, nor be using.
The complaint has been investigated and resolved to the customer’s satisfaction.
product does not work
Be Careful, The Advance Cleanse Doesn't Have A Free Trial, It Is A Scam
I order this product on 01/26/10, hoping to take advantage of free trial offer. I never recieve the product and later learn that $149.95 was debited from my bank account. I believe this company is a scam and taking money from too many consumer in a sneaky way.This company need to be stop. There are no live person, where you can make complaints to, the customer services reps directs you to email address ([protected]@productsupport123.com), that is not helpful. Where do the consumer get help to solve this problem?
A person doesn't has money to give away with an economy like the one we are currently in.
Advance Cleanse RIPOFF
Okay I fell for this one too, but when I went to cancel I had went to their website and I could have sworn it said "if you want to cancel call this number or email us"? Well I had sent an email and got a response back saying to call the number. I have since contacted my bank and see if they can get my money back. If I do that would be great. I had actually called the day after my trial was over, but from what I have read on the other complaints it would not have mattered if I called the day after I ordered it. Lesson learned here is buy it from a reputable online site or from the store direct.
However I did email the [protected]@productsupport123.com and I got an email saying that it did not go through. Anyone else have the same problem? So I emailed them at Tryadavancedcleanse.com told them what had happened with the email and got an answer back.
Upon reviewing your refund request for the product Advance Cleanse, we have found that your account remained open beyond the trial period. For this reason, you have been billed for the full price of the bottle as is described within the Terms and Conditions (T&C). A link to the T&C can be found at the bottom of the web page where you signed up for your fee trial period, [http://www.tryadvancedcleanse.com]
We have canceled your subscription and you will no longer be billed.
Like I said lesson learned. Hope my bank can get my money back.
The complaint has been investigated and resolved to the customer’s satisfaction.
I don't know VISA kicked me to the curb and would not help.
Maybe this will.
http://www.ftc.gov/
brown button right hand side toward top
http://centralflorida.bbb.org/
http://www.stateofflorida.com/Portal/DesktopDefault.aspx?tabid=57
http://www.ic3.gov/default.aspx
http://www.cybercrime.gov/reporting.htm
If from Oregon
http://www.doj.state.or.us/
I had the exact same message from the company. I was "declined" as I didn't cancel within the trial period. I emailed them back the RMA number they gave me, and they said they would credit my account. THIS HAPPENED THREE times now in the last 5 days! I called my bank (CHASE) and spoke to someone in the Dispute Department. They were very understanding, took all my information, and said they would handle it from there.
never received product
My daughter ordered a 30 day trial of your product which was NEVER received! So of course while she waited the 30 day cancellation period expired and she was charged (without authorization) TWICE @ $149.95 this made her account have NSF!
I want you to refund the $300 you charged (without consent) immediately! If not, I have no choice but to get the authorities involved... and I will. She was also charged $70 for NSF that I want paid as well. I see where this is not the first time you have pulled this crap on someone else as well. I expect a response ASAP!
I will not just "let this go". E-mail me at [protected]@aol.com. My daughter is [protected]@aol.com to email what is going on as well. Waiting for your reply. Doris Collins
The complaint has been investigated and resolved to the customer’s satisfaction.
unwanted product
I ordered a "sample" of Advance Cleanse, but never received it, but I did receive two full bottles of the product as well as a charge to my credit card account in the amount of $155.00 plus. I did not use this product and would never order such a product for a fee such as I was charged. Never was it explained in explicit terms what the fee would be for full...
Read full review of Advance cleanse and 1 commentTook my membership money before my trial was over
Cieved the product on jan.26, and i had 14 days to cancell my mem I r.Eceived the product on jan.25 and had 14 days to cancell my membership . Thet have since taken the membership money from my account, and it has not even been 4 days.I was told i had 14 days to see if i liked the product and i could cancell at any time, this was not the case. When i...
Read full review of Advance cleanse and 81 comments
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charged $80 for free trial
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