Menu
Advance cleanse
Advance cleanse Customer Service Phone, Email, Contacts

Advance cleanse
reviews & complaints

Learn how the rating is calculated

4.2 14 Reviews

Advance cleanse Complaints Summary

11 Resolved
3 Unresolved
Our verdict: You can expect a very good level of service from Advance cleanse. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
Verify
Is this your company? Claim it and get a lot of features. Read more
Get notifications about new complaints and reviews of Advance cleanse. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Advance cleanse reviews & complaints 14

Sort by:

Newest Advance cleanse reviews & complaints

ComplaintsBoard
M
6:21 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Advance cleanse charged $80 for free trial

I ordered my "free trial" with advance cleanse. I got a horrible side effect and after two doses, I mailed it back. Three weeks after mailing it express, I realize that my account has been billed $79 dollars! I called and spoke with ms Kathy, agent # 068 who stated that I had to call first and then mail it back. She said that I had to call to get the RMA number before I mailed it or they couldn't give the money back. First of all, I mailed it to them with my name and account number on it, how is it that they can't refund my money. She then tells me that I have waited too long to call and cancell my membership, and I will be charged a membership fee. This "free trial" is a scam of the wose kind. It took forever for the package to come, and your trial starts the day you order. I had only two days before I had to send it back, WHICH I DID! Why it costs me $80 freakin dollars I'll never understand. I paid for the product and I dont even have it!

Read full review of Advance cleanse and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
cssupport
Providence, US
Jun 03, 2010 3:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Please contact our customer service at support@tryadvancedcleanse.com. They will be more than happy to assist you with any questions or concerns that you may have.

ComplaintsBoard
N
11:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Advance cleanse Rip Off

Wow - what a rip off. They tout a "Trial bottle" for only 1.99 shipping and when you get your credit card bill ... $169.95. When you call to complain, they tell you for this nice tidy fee ... you get the privilege of then spending another $12.00 to get more pills. Geez. I signed up because I thought the source was a reliable one. DON'T BE FOOLED. Apparently you only have 14 days to Cancel or they charge you. PLUS - THE PRODUCT DOESN"T WORK WELL!

Read full review of Advance cleanse and 4 comments
Hide full review
4 comments
Add a comment
K
K
kswenson
Central Point, US
May 24, 2010 4:54 pm EDT

Here is a couple articles you may want to read. then file a complain with the Florida atty general again
http://www.consumeraffairs.com/news04/2009/09/fl_acai_berry.html
http://www.illinoisattorneygeneral.gov/pressroom/2009_08/20090819.html
http://www.examiner.com/x-19632-Salt-Lake-City-Headlines-Examiner~y2009m8d22-Oprah-Winfrey-sues-3-Utah-companies-over-acai-berry-claims
This is all the same thief's as advance cleanse.

K
K
kswenson
Central Point, US
May 19, 2010 5:18 pm EDT

Well look what you get when you go to www.tryadvancecleanse.com

Welcome to the Customer Service Center For Support Questions
Please Call: [protected]
or email: support@tryadvancedcleanse.com

The customer service center is open
9 am EST to 9 pm EST Monday to Friday, 9 am EST to 6 pm EST on Saturday.
We are no longer taking new orders.
We will continue to service our existing customers.

K
K
kswenson
Central Point, US
May 19, 2010 4:50 pm EDT

These worthless Idiots have been promising me a refund for months now and I have not seen one dime! They are the absolute liars you think they are! I have called and e-mailed support till my fingers are raw and have done everything they have asked. In my opinion they are nothing more then common thief's. The state of Florida sucks as they refuse to do anything about these people! Anyone who does any business with Kevin Dash in Miami Florida will get screwed. below is the BBB report on the individual. what they did in my case was they told the BBB they refunded my money and never did. Then they have the above idiot on here trying to convince people that they are here to help.

Enado Media, LLC
Address:
1521 Action Road, #842
Miami Beach, FL 33139
Tel: [protected]
Fax: [protected]

» See more photos on TrustLink
Web Site: http://www.pureberryshelp.com
Contact: Kevin Dash - President
Business Start Date: N/A
Company ID: [protected]
Nature of Business:

This companies nature of business is Health Care Products

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:
No. of Cmpl Type of Response
105 Making a full refund, as the consumer requested
2 Making a partial refund
152 Agreeing to perform according to their contract
3 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
11 Unanswered
19 Unassigned
292 Total

C
C
cssupport
Providence, US
May 06, 2010 12:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello, I work for Advanced Cleanse. If you have any questions or concerns, please send an email to our customer support department at support@tryadvancedcleanse.com. They will be more than happy to assist you in any way possible.

ComplaintsBoard
L
1:56 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Advance cleanse Scam - Unauthorized Charges

I read an article on line about the Acai Berry and the advance cleanse products being used together as trial/samples.
I ordered my sample online for each of the products and agreed to the shipping charges to come out of my bank account.
Per the customer service representative Amor agent ID # 084 this happened on Monday 4/5/10.
Per my banking website, this posted on Tuesday 4/6/10.
The product was mailed to me through the United States Postal Service (USPS) and was received by me on Saturday 4/10/10.
Each box had the exact same information listed on the outside of the box. However there was no paperwork in either box of trial/samples I received.
The label on the outside of each box didn't list the company name, a phone number or website to contact the company; only an address.

On Thursday 4/22/10 the company charged me $79.98 plus a $.64 International service fee. I found this out on Saturday 4/24/10 when I happened to be checking my account balance. I tried to call the # +[protected] which was listed on my banks webpage. This isn't a valid #.
I then got the actual package box and bottle that the product came in. There is a # [protected] listed. I called this # and to my surprise, no one answered. They only work monday - friday.
So, monday morning 4/26/10 I called the # and was connected to Cypress GREECE and talking to John # 017. I asked for a 1 -800 # in the UNITED STATES. He gave me [protected]. I called and spoke to Amor #084. He kept telling me that I had authorized the charge. I told him I authorized the shipping of $3.95 to come out of my bank account since this was a trial/sample. but that I want a refund of the $79.98 plus the $.64 international fee credited to my account. He continued to tell me that I only had 14 days to cancel and their company considers this a valid charge. I asked how I was supposed to cancel without any paperwork stating a phone # or a website? He couldn't answer me.
I asked to speak to a supervisor and he connected me to Amy. (Employee # CCTL 013) She has no intentions of refunding my money. I asked to speak to a manager and was told I could call the customer service line # back and ask that way.Now, why would I want to do that when I have already wasted 35 minutes of my time to only get the run around.
I finally got a name of Michael Jones who is supposedly the manager (which I would bet this person doesn't exist. Its just a made up name not affiliated to anybody in the company).
I am going to contact the better business bureau and my bank.
I am also going to contact the local TV station and see if they will do a story on this company. Who states that they are in Torrence, California, but Amy was in Arizona. She wouldn't tell me where though.

Read full review of Advance cleanse and 19 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
19 comments
Add a comment
D
D
doloris downing
Canal Winchester, US
Jun 22, 2010 4:20 pm EDT

i called the company 3 days after i got the product and told them i changed my mine. called agian the next day and left the same message agian. and they still took the money out my checking accound. i want my money back.

M
M
Mary Dickenson
Hickory, US
Mar 25, 2010 5:03 pm EDT

I have u to know it is this website that u took my money out of my card. You better put my money back on my card or look forward to be sued. the last digits of my card is 4976. you all are a bunch of load down scamming people.

B
B
becca66
millerstown, US
Feb 27, 2010 1:59 pm EST

this company charged me for product i never received until 14 day trial was over then told me it was to later to cancel after they charged for subscripion $ 149.99 i want money refunded to me asap

B
B
bamarandy
Oxford, US
Feb 26, 2010 1:23 pm EST

I Ordered The Advanced Cleanse On Line. It Was Supposed To Be 99Cents Free Trial. did Knot Received It Till Feb 24.I could not used it and charged me 149.95 .before i got the product.I would like to have a refund.thanks Randy Ward.randybama@att.net order #SCL15170328 cancelation#755702. card#0748

A
A
Audrey Ricketts
Brooklyn, US
Feb 20, 2010 3:48 pm EST

I placed an order for colon cleanse on 1-16-10, cancel b4 10 days. I didn't recieve the product and my credit card was charged twice for S.&.H, so i would like to get a refund, and not be charged for anything else from this company.

C
C
carla vasher
Dallas, US
Feb 02, 2010 5:59 pm EST

I only order the sample for 30 days. I would like a full refund of 149.95 Order number SCL15052115. My last four numbers of my account is 5769. Confirmation Number is 417056. My address is 2120 Reynoldston Lane Dallas, Texas 75232.

C
C
CloudyKN
New Castle, US
Aug 27, 2010 12:05 pm EDT

OH and they gave me a name of some guy saying it was their lawyer. I called the number as soon as I got off of the phone...it was a fax number.

C
C
CloudyKN
New Castle, US
Aug 27, 2010 12:04 pm EDT

Advanced Cleanse tried ripping me off. I contacted the Better Business Bureau and they kept telling the BBB that my bank account was refunded. This went on for a few months. I contacted my bank and they told me I didn't contact them within the 60 day period (I have PNC bank) and I was too late to dispute the claim. However, they told me if I had the proof (which I had the correspondence between Advanced Cleanse and myself and ALSO the correspondence of myself, BBB and Advanced cleanse) that this company owes me money they will put the money back into my account (FYI My bank did not receive any pending transactions with Advanced Cleanse which they said to keep calling my bank...the run around). I sent all of my paperwork into to them and they put my money back into my account. Apparently, Advanced Cleanse is going to be in trouble soon. I NEVER seen there was a 14 day trial NOR anywhere I seen that they would charge me 149.95. This totally made me angry. When I went back to their site they had a pop up saying this. I was like "it was not there when I first was on this site." OHHHHHH and I had to keep stalking their site online because their numbers would be no longer in service. Hmmmm...scam? I think so!

A
A
azamudio
Saint Louis, US
Jul 30, 2010 7:03 pm EDT

All the class action lawyers are probably too busy because of fools like these. I got ripped off too.

K
K
kswenson
Central Point, US
May 26, 2010 1:12 pm EDT

Yup, I have called them, e-mailed them and they don't even return my e-mails any longer. I think they are being sued by Harpo productions and Oprah has a story on these thief's. I joined and posted my story there as well, complete with the name of the company that ripped me off in hopes Oprah will ad them to the suit if she has not all ready. WWW.tryadvancedcleanse.com is no longer promoting the product. One can only hope they are hauling them all to prison for fraud.

The sad part is VISA who I have always thought was a trusted name in credit cards told me they would not do anything to back me up on this charge to my card. So any of you that think visa will go to bat for you may want to think again. SEE THAT VISA! YOU MAY BE EVERYWHERE BUT you don't protect the card holder! I guess you can tell what is no longer in my wallet.

Where are all the class action lawyers?

ComplaintsBoard
B
4:45 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Advance cleanse refund

This the second reply I have sent! I want areply back on this matter right away. I"m still waiting for a refund of 149.95 on cancel#1101914. Brenda Shelton.

Read full review of Advance cleanse and 15 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
15 comments
Add a comment
B
B
befoster
, US
Feb 01, 2010 10:13 am EST

I did not read the terms and condition this product when I ordered this product I spoke with an operator from your company I asked him to cancel the order, but after finding out that it was a non refundable offer I ask to cancel so I could at lease get something for my money .I Have had the product for 14 days but have not tried it yet .I feel if I`m going to pay for something I should at least be able to get some benefit from it I`m asking if the cancellation can be reinstated.
Elaine Foster.

V
V
veryunhappycamper
Visalia, US
Feb 26, 2010 7:34 pm EST

Want refund of $149.95. Member ship was fraudulent. Order number is SCL15122042. Was charged BEFORE 30 and 14 day of RECEIVING product. Unhappy. Reference # 278998. Last digits of card. 7905.

T
T
tvaneman22
Kane, US
Mar 03, 2010 1:21 pm EST

i was told to contact you about the advance cleanse pills that i tried. i was told there was a thirty-day free trial. i paid the shipping and handling to get the pills to my house. i made numerous attempts to cancel the subscription via email due to the fact that i did not see a change in my weight. i was told that i was allowed to do so if i was not impressed with the pills. someone took $149.99 out of bank account and now it is overdrawn $166.68 and i am very upset about it! i went to buy my children diapers and could not! i hope you will get back to me as soon as possible and be more helpful than the woman i talked to on the phone that referred me to this website! thank you for your time and i will be waiting for a response!

J
J
JoAnne Morese
Brewster, US
Mar 08, 2010 1:48 pm EST

I orderded the trial and before I could cancel after receiving it they charged my credit card $169.95. That is totally unacceptable. I want my money back.jvart43@yahoo.com

K
K
kgeorge
Franklin, US
Mar 20, 2010 10:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

my checking account is being billed, even though I canceled. HELP!

A
A
ALISHIA E
Decatur, US
Mar 27, 2010 1:54 pm EDT

I would like a refund of 149.99 which they say is a membership fee on a product which is 3.99 something is wrong with that picture and I will like for someone to call me back or just say something in stead of giving me the run around.

K
K
kymmtastic
Omaha, US
Oct 07, 2010 12:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm still waiting on my refund from advanced cleanse of 69.95 it has been since march 2010, I even have a refund # of k1Q or KLQ-826588, now every ph.number I had is not in service.The product didn't not work .

V
V
Virginia Benitez
, US
Mar 29, 2010 5:48 pm EDT

Same thing happened to me . Thought I had 14 day trial period to use Advance Cleanse but to my surprise I was charged $149. 95 before the 14 days were up. This truly is a mis-representation of what an actual 14 day trial period is supposed to be. They know this and continue to defraud the consumer. Shame on them. Please continue to voice your complaints and go to the Better Business Bureau in your community to voice your concerns. Tell everyone you know so that no one else will be cheated by this company.

M
M
Mary Dickenson
Hickory, US
Mar 23, 2010 4:34 pm EDT

The reason that I want my refund is because the cleanse made me sick to my stomach.I want my refund now. My name is Mary Dickenson. my email address is mary_dickenson@hotmail.com the last digits of my credit card is 4976.Please put my money back on my card.ur selling something that really does not work.

M
M
Mary Dickenson
Hickory, US
Mar 23, 2010 4:29 pm EDT

The reason that I want my refund is becasue the cleanse made me sick to my stomach.I want my refund now.My name is Mary Dickenson. My email address is mary_dickenson@hotmail.com .. the last digits of my credit card is 4976 . Please put my money back on my card.ur selling stuff that does not even work.

ComplaintsBoard
K
2:22 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Advance cleanse unauthorized payment

I found This website on-line. THey offered a trial period to "try" this product. BULLS**T. They chargerd my credit card $169.95 for this advance cleanse stuff that does not work. I tried to cancell my additional request for this product they have yet to refund my money. Please refund this $169.95. Im a single mom working to pay every bill on my own. I need My money back. I DO NOT recommend this product EVER! last 4 of my card is 2984. PLease Refund my $169.95.
Casey Agnew

Read full review of Advance cleanse and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
G
G
gator1234
Providence Forge, US
Apr 14, 2010 10:43 am EDT

I agree, they are cheats, liars and thieves. Continue to get the word out.

K
K
kswenson
Central Point, US
Mar 22, 2010 8:47 pm EDT

Hey Kevin, you watching?

Email them daily telling them who you are turning them into. Do not stop. If they think you have stopped you lose. They told me five days ago that they authorized my refund and I would see it in five days. I told them if it was not there I would restart my campaign ten fold. So here I am. Trying to tell all who will listen. Hopefully I am helping others.

Enado Media, LLC
1521 Action Road, #842
Miami Beach, FL 33139
Contact: Dash, Kevin
Phone: [protected]

Here are some of the DBA's

Blackbelt Profit system is a dba of Enado Media LLC (Kevin Dash):
Names used:
* Blackbelt Profit System, The
* Advanced Cleanse
* AcaiBerry Pure
* Acai Berry Pure Co.
* Best Idea Limited
* Advancedcleanse.com
* Pureberryshelp.com
* The Black Belt Profit System

List of who to contact:
Florida Attorney General
http://myfloridalegal.com/pages.nsf/4492d797dc0bd92f85256cb80055fb97/030e31f06ef0184d85256cc600706904!OpenDocument
Federal trade commission
Look for the square that says file a complaint
https://www.ftccomplaintassistant.gov/
Flordia BBB
http://centralflorida.bbb.org/
IC3
http://www.ic3.gov/default.aspx
Don’t forget your states Attorney General as well If you are outside Florida.

B
B
blackgoat
, US
Mar 22, 2010 5:27 pm EDT

Those thiefing ### are not going to refund you your money they are crooks and liars but we need to do something about it and get them out of business.

ComplaintsBoard
B
11:36 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Advance cleanse Advance Cleanse Herbal Supplement

I ordered a trial bottle and noticed right away that it said specifically not to use it more than two weeks. I stopped using it and low and behold another bottle shows up. I have no interest in continuing a membership with this company, but there is no address, telephone number, or website listed on the invoice.

Read full review of Advance cleanse and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
K
K
kswenson
Central Point, US
Mar 22, 2010 1:55 pm EDT

Enado Media, LLC
1521 Action Road, #842
Miami Beach, FL 33139
Contact: Dash, Kevin
Phone: [protected]

Here are some of the DBA's

Blackbelt Profit system is a dba of Enado Media LLC (Kevin Dash):
Names used:
* Blackbelt Profit System, The
* Advanced Cleanse
* AcaiBerry Pure
* Acai Berry Pure Co.
* Best Idea Limited
* Advancedcleanse.com
* Pureberryshelp.com
* The Black Belt Profit System

List of who to contact:
Florida Attorney General
http://myfloridalegal.com/pages.nsf/4492d797dc0bd92f85256cb80055fb97/030e31f06ef0184d85256cc600706904!OpenDocument
Federal trade commission
Look for the square that says file a complaint
https://www.ftccomplaintassistant.gov/
Flordia BBB
http://centralflorida.bbb.org/
IC3
http://www.ic3.gov/default.aspx
Don’t forget your states Attorney General as well If you are outside Florida.

ComplaintsBoard
B
1:06 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Advance cleanse scamed $149.95

Advance Cleanse total scammed! Was order to free trial paid $0.99. They then charged w/ in 2 weeks a charge of $149.95. Since I found out through my bank. I then quickly called at1-[protected] and also at 1-[protected] both #'s were given me hard time to get this strengthen out. They so rude not willing to give further information about the accounts that they are charging me for something that was not authorize to get charged. They just given me the ([protected]@product.support123.com). To request a REFUND. They to mention that I wasn't gonna get my money back. So I blocked all accounts for all future transactions. Go to your bank and request a FRAUD CLAIM. All I asked is to please reimbursed me. Have some consideration. E V E R Y B O D Y P L E A S E D O N O T O R D E R A D V A N C E C L E A N S E O R A C A I B E R R Y T O T A L S C A M M E D !

Read full review of Advance cleanse
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
7:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Advance cleanse Was charged $149.95 after I cancelled

I tried out a free trial and received this product. The recieved an email to confirm the order and the end of the trial period was March 3rd. I was not happy with the product during the trial and called and cancelled on March 3rd. This is the email I recieved

Dear Katherine Rodi,

This email is a confirmation that your enrollment into the tryadvancedcleanse.com's home delivery program has been cancelled, there will be no further billing or shipments.For reference, your cancellation number is #947919. We appreciate your business, and value you as a customer.If you have any questions, feel free to contact our friendly customer service agents by phone or email.

tryadvancedcleanse.com Status = Cancelled 'No Further Billing or Further Shipments'

Customer Service for tryadvancedcleanse.com:
Phone: [protected]
E-Mail: [protected]@tryadvancedcleanse.com

However, on March 7th I check my bank account and was charged $149.95 . I think this is a scam and I am doing whatever it takes to get my money back.

Read full review of Advance cleanse and 3 comments
Hide full review
3 comments
Add a comment
J
J
JILL WALSWORTH
Lake Oswego, US
Mar 20, 2010 7:43 pm EDT

I cancelled but was billed 149.95 please send me a refund ASAP. I am dissapointed in the product and resent having to send this after calling twice. Although the person at customer service was polite.
JILL WALSWORTH
19160 RED WING CT
LAKE OSWEGO, OR 97035
classic-seeker@comcast.net
#7893

C
C
cssupport
Providence, US
Mar 18, 2010 4:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I work for Advanced Cleanse. I'm sorry that you are unsatisfied with our product. Please feel free to contact our customer support center by email or our toll free number at support@tryadavancedcleanse.com, Monday – Friday 9:00AM - 9:00 PM EST and Saturday 9:00AM – 5:00PM EST. We suggest email for a faster response. We will be happy to answer any questions or solve any issue that you may have.

M
M
MARCELLA MOORE 1
, US
Mar 17, 2010 8:47 pm EDT

I CANCELED MY MEMBERSHIP BUT WAS STILL BILLED $149.95.I AM REQUESTING A REFUND.
MARCELLA MOORE
3773 TUNNELTON RD.
BEDFORD, IN. 47421
PHONE [protected]
LAST FOUR NUMBERS OF CREDIT CARD 0111

ComplaintsBoard
G
6:26 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Advance cleanse Refund Request

Guadalupe Ruiz
[protected]@netzero.net
3492clavelita st. san diego ca, 92154
i want my refund
we cannot afford the payment and we just missed the dead line by one day, my husband is unemployed and need the money for other payments. also the product that was for my daughter made her sick she actually had to run to the hospital yesterday. and we do not need the next shipment we will not be using it. if its already sent we are willing to send it right back, we haven't recived anything and we already being charged for something we don't want, need, nor be using.

Read full review of Advance cleanse and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
DARLENE PARKER
Manchester, US
Mar 23, 2010 7:32 am EDT

product does not work

ComplaintsBoard
J
4:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Advance cleanse Be Careful, The Advance Cleanse Doesn't Have A Free Trial, It Is A Scam

I order this product on 01/26/10, hoping to take advantage of free trial offer. I never recieve the product and later learn that $149.95 was debited from my bank account. I believe this company is a scam and taking money from too many consumer in a sneaky way.This company need to be stop. There are no live person, where you can make complaints to, the customer services reps directs you to email address ([protected]@productsupport123.com), that is not helpful. Where do the consumer get help to solve this problem?
A person doesn't has money to give away with an economy like the one we are currently in.

Read full review of Advance cleanse
Hide full review
ComplaintsBoard
L
9:51 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Advance cleanse Advance Cleanse RIPOFF

Okay I fell for this one too, but when I went to cancel I had went to their website and I could have sworn it said "if you want to cancel call this number or email us"? Well I had sent an email and got a response back saying to call the number. I have since contacted my bank and see if they can get my money back. If I do that would be great. I had actually called the day after my trial was over, but from what I have read on the other complaints it would not have mattered if I called the day after I ordered it. Lesson learned here is buy it from a reputable online site or from the store direct.
However I did email the [protected]@productsupport123.com and I got an email saying that it did not go through. Anyone else have the same problem? So I emailed them at Tryadavancedcleanse.com told them what had happened with the email and got an answer back.

Upon reviewing your refund request for the product Advance Cleanse, we have found that your account remained open beyond the trial period. For this reason, you have been billed for the full price of the bottle as is described within the Terms and Conditions (T&C). A link to the T&C can be found at the bottom of the web page where you signed up for your fee trial period, [http://www.tryadvancedcleanse.com]

We have canceled your subscription and you will no longer be billed.

Like I said lesson learned. Hope my bank can get my money back.

Read full review of Advance cleanse and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
K
K
Kenneth s
Central Point, US
Mar 05, 2010 6:02 pm EST

I don't know VISA kicked me to the curb and would not help.

Maybe this will.
http://www.ftc.gov/
brown button right hand side toward top

http://centralflorida.bbb.org/

http://www.stateofflorida.com/Portal/DesktopDefault.aspx?tabid=57

http://www.ic3.gov/default.aspx

http://www.cybercrime.gov/reporting.htm

If from Oregon
http://www.doj.state.or.us/

B
B
BSTKID
West Bend, US
Mar 02, 2010 10:08 am EST

I had the exact same message from the company. I was "declined" as I didn't cancel within the trial period. I emailed them back the RMA number they gave me, and they said they would credit my account. THIS HAPPENED THREE times now in the last 5 days! I called my bank (CHASE) and spoke to someone in the Dispute Department. They were very understanding, took all my information, and said they would handle it from there.

ComplaintsBoard
C
5:27 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Advance cleanse never received product

My daughter ordered a 30 day trial of your product which was NEVER received! So of course while she waited the 30 day cancellation period expired and she was charged (without authorization) TWICE @ $149.95 this made her account have NSF!
I want you to refund the $300 you charged (without consent) immediately! If not, I have no choice but to get the authorities involved... and I will. She was also charged $70 for NSF that I want paid as well. I see where this is not the first time you have pulled this crap on someone else as well. I expect a response ASAP!
I will not just "let this go". E-mail me at [protected]@aol.com. My daughter is [protected]@aol.com to email what is going on as well. Waiting for your reply. Doris Collins

Read full review of Advance cleanse
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
3:23 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Advance cleanse unwanted product

I ordered a "sample" of Advance Cleanse, but never received it, but I did receive two full bottles of the product as well as a charge to my credit card account in the amount of $155.00 plus. I did not use this product and would never order such a product for a fee such as I was charged. Never was it explained in explicit terms what the fee would be for full orders. I only wanted to try it and see if it would work. I refuse to keep these bottles and would be happy to send them back unopened upon instructions from you. I would like a full refund. I was given two cancelation numbers to submit (320183) and (291763) on my account. My name is Sandy Riley and my e-mail address is ([protected]@madisontelco.com). The last four digits of my credit card are (2439). I look forward to seeing a refund on my next bill. Thank you.

Read full review of Advance cleanse and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
K
K
Kenneth s
Central Point, US
Mar 05, 2010 6:33 pm EST

I am telling all you fight back! Visa just kicked me to the curb so you if enough of us call the department of justice and the rest. even if we don't get our money we may be able to stop some individual that won't be able to eat for a couple weeks because of these scammers.

It will only take 1/2 hour of your time to file all these complaints. Maybe one day we will see them busted by the FBI and in jail for fraud.

http://www.ftc.gov/
brown button right hand side toward top

http://centralflorida.bbb.org/

http://www.stateofflorida.com/Portal/DesktopDefault.aspx?tabid=57

http://www.ic3.gov/default.aspx

http://www.cybercrime.gov/reporting.htm

ComplaintsBoard
A
10:52 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Advance cleanse Took my membership money before my trial was over

Cieved the product on jan.26, and i had 14 days to cancell my mem

I r.Eceived the product on jan.25 and had 14 days to cancell my membership . Thet have since taken the membership money from my account, and it has not even been 4 days.I was told i had 14 days to see if i liked the product and i could cancell at any time, this was not the case. When i called them they gave me a bocus e-mail adress for complaints. I am gettting the run around, and they took 149.00 out of my account. Please anyone thinking of getting this product do not get it from them they are crooks.

Read full review of Advance cleanse and 81 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
81 comments
Add a comment
J
J
joani
yc, US
Mar 11, 2010 5:42 pm EST

I ordered the product on the 21st and it was a 14 day trial to be canceled on the 14th day. I than called on the 8th which happen to be a monday and also happen to be day 15. They charged my account and refused to credit it. Claiming I did not call on time (by one day not even 24hrs). I have been cancelled however and wont receive anymore shipments. Huh I guess they get my 150.00 for free cause I get nothing else. Not even a prorated amount refunded or anymore product. I was told there is no one else to talk to. I was told there is not a manager on duty. I was told that this very unhelpful rude person was all there was for my issue. I at the same time order acaii who advertise with them and they had no problem refunding my money and cancelling and understood that my doctor said due to diabetes I could not take these product. My product did not come for 2 days and should have been when my trial started since technically you cant start a trial till your product comes in. I plan to do all I can to make sure no one else orders this product due to poor customer service or satisfaction. Please if you have any help with this email me at myjem04@yahoo.com

L
L
Laughlin
Mentmore, US
Mar 25, 2010 10:23 am EDT

Hello,
I too have been cheated! I took advantage of the free trail- but the thing is I did not even use the product. I received it in the mail a week later- my trial date was almost here and I didn't open the product. I called to let them know that I wanted to cancel my trail offer and return the product but they charged my account a week later. They told me that I had to make a complaint at Productsupport123.com and then they will review my information and complaint to see if I can get a refund. To this day, I still have the bottle (unused) and have not received any notices from them. All I want to do is return the product so that i can get my refund.

A
A
Allison Borha
Grand Blanc, US
Mar 14, 2010 12:29 pm EDT

My son ordered a free trial of Advance Cleanse on 2/21/10. It came approximately 2/26/20. He was out of town working and I called immediately and told a rep that he would not be back until March 8. She said she coud extend the trial period until March 14. Of course there is no record of this accordig to a rep at [protected]. A membership fee of $149.95 was charged to my credit card (I authorized my son to order on my card) on March 7, 2010. In the information I found on this you can call the representatives at the above number or they will give you an email address or you can write for oher than cancellation to Advanced Cleanse - 3, Athinodorou Street Dasoupil, Strovolus, Nicosia, Cyprus. The only place I can even find any mention of a fee for a membership is way down to the bottom of their [censored]e uner terms and conditions. There is no where in the main body of their site mentioning this. I was given an email address of requestrefund@tryadvancedcleanse.com. My son was able to cancel and was given a number of 979616 but was told he still had to pay the membership charge. His order number is 448642. I have written a request to a ticket they provided me and I have looked it up and find it is low priority. Here is what I was given htt://www.productssupport123.com/support/indexphp?_m=tickets&_a=viewticket&ticketed=94184. My email is alborha@att.net. They provided me a password to sign into this site, but I don't hold much hope after reviewing these complaints that I will ever see a refund. Allison Borha

B
B
Be Warned
Beech Island, US
Feb 26, 2010 11:57 am EST

Advance Cleanse charges a 149.95 membership fee which is not refundable. All you get for the membership fee is another bottle of their product at an additional 12.95 per month. So what is the membership fee for? This is a rip-off. Please don't order this product. The information that comes with your order doesn't even advice you that their membership fee is so high. Just tells you that there is one. Its a "lovely scam". Don't be taken by this company!

T
T
Tkayematteson
McArthur, US
Feb 24, 2010 12:55 am EST

Another victim of this scanelous company! I noticed the address on this company has many different products that they use in their scams-Don't try anything on a trial bases-They will use your account over and over. I have been charged $149.95 for a so called membership, the .90 cents for who knows what. Both withdraws from my account which has no money in it anyway has caused me to have two $32 overdraft fees! How do we stop these fraudlent companies from stealing our money?

P
P
Polly Myers
Lafayette, US
Mar 09, 2010 7:04 pm EST

I did not see any where on my terms and condition sheet that I printed off where it said I was going to be charged $149.95 for the membership fee. I was planning on cancelling future orders anyway and did not know anything about a membership fee, and on top of that, I have had a death in the family this past week, and I have not been myself, I do not need this at this moment. This better be taken off of my card, or I will take further matters in this case. I spoke with a representitive named Sam 093, and she was very rude to me and would not connect me to the supervisor, until I told her I demanded to talk to a supervisor, and she said it would take an hour to hour and a half, and I told her I had allnight, and I got a supervisor in 2 mins. She had lied to me. Bottom line, I am not paying for something I did not know about.

L
L
linda mulvey
Homestead, US
May 16, 2009 5:52 pm EDT

this product was never sent to me and it showed up on my charge statement without address or phone number

E
E
elizabeth flores
Evans , US
Mar 24, 2010 8:29 pm EDT

don't be fooled by these people. they will tell you that you have won a free advance cleanse bottle, that you will only have to pay shipping and handling. what they really want is your credit card info. to debit your account $169.95

P
P
Paul5
Oakland, US
Jun 10, 2010 12:09 pm EDT

I subscribed for a free trial of the Advance Cleanse product believing it would only cost me the $0.99 for shipping. I was later charged $169.95 in the form of a membership fee that was supposedly part of the terms and conditions. The “Terms and Conditions” are hidden on a separate screen and not readily apparent to the consumer. I called and was promised a refund only to be told in a later call that the refund was rejected by the company’s management. So for the price of $169.95, I received a small bottle of Advance Cleanse, which has never been opened and nothing else. I cancelled the account as soon as I learned that they were going to continue billing me $12.95 a month for any future bottles of Advance Cleanse. This company is the biggest scam I have ever had the misfortune of knowing.

A
A
Angela Fowler
Cleveland, US
Mar 16, 2010 1:23 pm EDT

I ordered the produce over the internet on the 3/2/10 and called to cancel on the 3/15/10. Was told by Kim #053 that they could not refund me the money that was taken out of my account. But the account was cancelled without my consent. I was that transferred to a supervisor named Trisha #001. This site is where she adcised me to place my complaint for refund. I now have an account that is short of $171.00 for a yearly subscription that I don't want and no resolution. I want a refund.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Advance cleanse customer service

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Advance cleanse?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Advance cleanse Customer Service. Initial Advance cleanse complaints should be directed to their team directly. You can find contact details for Advance cleanse above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Advance cleanse. Discuss the issues you have had with Advance cleanse and work with their customer service team to find a resolution.