Advance Auto Parts reviews and complaints 1
View all 296 complaintsAdvance Auto Parts - return
Advance auto parts customer service has gone down the toilet and there is no email to send a comment regarding the lack of customer service received by Brook Miller from store 9534 in Florida. He doesn't know the store manager full name and refuses to give the district manager name. So I guess I will post it on social media. I went to return some items that did not work for me and was interrogated by Mr. Miller regarding use, whether or not they can be resold, and whether I knew their return policy that is on the back of an 18 x 24 poster that no one is looking for in the store. I gave an original receipt, items were purchased less than 24 hrs ago, and the items had all packaging intact. The receipt does not have a return policy on it either. What happened to customer service? This location has Autozone, O'Reilly, and Napa within 5 blocks and this is how you will treat a person. I guess my credit card is not good at your store so I will continue my future business in a place where customers are not interrogated and provided the highest customer service possible. Why are these not resellable?
Latest Advance Auto Parts Reviews
Product dependability Battery purchased.. Online service Poor customer service/ not willing to work or help ups pick up at advance auto parts defuniak springs florida.Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
I ordered a coolant reservoir because they didn't have one in stock. The guy said it will arrive the next day. I asked if it came with a cap, as many of those tanks do, the guy said he is not sure but it should. Went to the store the next day to pick up the part. After I paid for it, I asked the guy if it has the cap and he said let's open the box and see. He openes tge box and there is no cap. Ok, let me buy a cap for it separately. He had one in stock. I get home, installed the coolant tank, I inspect my old cap and it looks great, it works fine, didn't need a new cap. The next morning went back to the same store to return the brand new cap that was not been taken out of it's box. It's not an electrical part. They denied the return/refund for an unknown reason. I asked to see the manager, the guy said, I'm the manager. I asked why is my retun denied? He said he doesn't know but I can call their corporate office and ask. I said, how about you call your corporate and ask, you're the one getting paid for this job. He refused. I'm filling a dispute with my credit card company. Never would be buying anything from that [censored]ty company again.