ADT Security Services
reviews and complaints

(Adt: acct [protected])
On 2/1/16 with my permission, adt took $58.41 out of my account for my monthly service and $135.00 because I am purchasing the equipment and it was set up in installments back in november. After that, adt, by mistake took $331.50 out of my account that I neither authorized nor knew anything about until a few days later when I went online to check my account and pay bills. I call them and they tell me that someone in billing made a mistake, but they put a credit on my account so I don't have any bill to pay for the next 5-6 months. I tell them, no, I want the money put back in my bank account. This is adt's mistake, they should have immediately notified me and credited my bank account. They tell me they will credit but it will be in there in 7 days at most. Nothing else I can do. This week, I check my account, money still not put back in my account, I call adt, ask for a supervisor who promises me it will be in my account by today (Friday, 2/12/16). I check again and it's not in my account so I call adt again and this time they tell me that it's on a 15 day hold and it will be back in my account in about another week or two. This is crazy. Adt made a mistake, I get it, but why do I have to pay the penalty for their mistake and how can they get away with holding my money hostage! They keep pushing it back further and further. I think they want me to give up and go with the credit, but that is not going to happen. I am furious!

Anne mccaul

had my alarm system upgraded and additional beams installed in November 2014. Since then, i have had ongoing problems with the system. Everytime we activated the alarm system and left the premises, after about half an hour or so, the alarm triggered off, This has been ongoing and i have been reporting this matter countless number of times. Technicians had also come to attempt to repair the system on many occasions but, it continues to give us problems. This can be verified with the control room. This week, Portia Letsela sends me an sms informing me that she was going to deduct R8200.01 off my account, it being a long outstanding debt. I tried to get hold of her to discuss this but she was unavailable, I discussed this with customer services and they logged this on the system as to the reasons why i did not pay. Yesterday, the debit order went off my account without my authorisation and without even a single phone call to inform me of this. I refuse to pay for a faulty alarm system. I want the upgrade to be removed. I intend cancelling my subscription today and i am requesting R8200.01 to be refunded Or else i am taking legal action against ADT.

I am constantly getting phone calls from ADT trying to sell me a home alarm system. When I tell them I am not interested they keep trying to sell. I ask every time to be removed from their calling list but it does not help. https://www.adt.ca/en/home-security.html is their website. When I call their office all I get is the run around from person to person and then left on hold. When I asked to speak to a manager I get a phone recording to leave a message.

If you google "ADT Complaints", you'll learn all you need to know. I'm writing this review to add my voice to the number of complaints out there. They are misleading in their sales pitch, don't explain the terms of contract, and literally keep hanging up on me when I try to cancel. Never, ever give this company your business.

ADT broke the contract November-January. I wrote the company as asked to release me of my contract without penalties fees and have been ignored. In November I received notification the bill would be changed. I called and asked if they could honor the contract at agreed upon price a year and a half ago. I asked for my contract to be sent to me. A week later I received a notification stating "Dear Valued Customer" "We were unable to locate your contract". I did find my contract and it states if I write in a letter asking my price to be moved to the agreed upon amount and if it was not done then I can be released from my contract without penalties. I did write a letter with the letter stating they could not find my contract and with the contract agreement. I have tried to rectify the situation with two reps and a manager and all have given me the run around. One lady said she can reduce my bill to 29.99, when I told her I didn't want that and still wanted out of my contract she said I could wait to hear from a manager 24-48 hours later. Then later that night a nameless manager left me a voicemail, so when I called back, a new rep said they made the mistake and refunded me the money and that they could reduce my bill. Then I spoke to a manager Shameika Jefferys and she was saying I was rude and that ADT did not make a mistake and that I am not right. She said there is no way I can be released from my contract. I asked her to have her manager call me and she said that she would not. I then asked for her manager’s name and number- she would not provide a email or phone number. She gave her name but I have not heard from her yet. These people are super hard, talk over you, and try to do everything but admit that I did what the contract states. So annoying.

We just upgraded to ADT Pulse. We were told that the installation fee would be $21.25 as a "special" for being existing customers. We were also told that we would save money each month by upgrading to pulse and by paying monthly. We just received a bill for $99.00 for installation. The bill shows the $21.25 we payed, but now they want an additional $99.00 for the cell guard--that is apart of pulse. Complete misrepresentation! The monthly bill went up to $70.00 a month--15.00 more. I was on the phone for 30 minutes-talking to 4 people because no one could figure out the extra $99.00 charge. I feel completely hoodwinked by this company!

Gotta love sales people... Once they make the sale, then you are dust in the wind to them! We had our system installed a couple months ago... Had a heck of a time getting it to work, supposedly because it was the latest and greatest base unit?!? The technician was out here while we had a sitter over and could not get the pulse system to work... He went through different units, reset them multiple times and then said we needed to open ports in the comcast router... Ok, why? That opens security holes in our internet?!? So we need to make our internet vulnerable to hacking in order to make our home safe with the security system?!? Effing ridiculous... He got it all to work and we could access the phone app as well as see all the triggers on line at myadt.com. Then... Our router was acting up, so we had to reset it. Now the pulse has not worked since 12/4 and we cannot see anything on line nor use the phone apps?!?! What the hell are we paying for? Now we have to have a technician come out, were told there may be a charge and that he should not have to open ports... We shall see?!? The representative on the phone was rude and ignorant and did not want to hear what I was telling her had to happen when the technician was here... Because she knew best because the notes on the account told her so?!? The tech never even wrote notes about returning and getting the system to work?!? Dum-basses...

We have subscribed to this service since 2011 for my mother-in-law. Last week she had a problem with a transmitter making noise. She called ADT and was connected to a "customer service representative", who was anything but that. He was rude and, and totally unhelpful. ADT wanted $80.00 for a 15 minute service call, and $130.00 for anything over 15 minutes. She explained that she was 90 years old and on social security, he acted like he could care. She called to cancel service after the incident, and was met by other rude "customer service representatives". My wife and sister-in-law called today to cancel, since WE pay the bill, and they talked with the "customer service representatives" 4 times before adjudicating the matter, then they had the nerve to try and talk us into staying with this poor company. They are billing us for an extra month as 'you have to give us 30 days notice before cancelling'. NOW WOULD ANYONE WANT TO DEAL WITH SUCH A COMPANY. We have switched to Bay Alarm which has a much better rating and seems like better, more personable employees.

I have not been a client of ADT acc no;(EXE00001) for at least a year and a half. About 4 months ago i started getting SMS's saying that I have been handed over to a debt collecting company. I contacted the company regarding the collection and they could not give me any information or provide documentation why I owe the money as per ADT. I have requested via email, sms and phone calls to send me the relevant documentation so that we can resolve this matter. When I contact the debt collecting company they inform me that they have requested the documentation and as to date has not received any from ADT. I then tried to get the invoices directly from ADT but they could not provide me with the documentation as well and pass me back to the debt collecting company. The debt collecting company threatens me to black list me should i not pay! I informed them I can not pay should I have no documents and they can not proceed with legal action until this has been resolved.

Absolutely amazingly bad. 2 hours on the phone, on hold, transferred, hung up on during transfers...NO ONE seems to be able to be the right person to change my account address. I told them that the initial installation house was temporary and it was being sold soon, and they assured me I could move the equipment to my own house (I bought this for my mom's house originally, and we've since sold the house.) I cannot get through to them to cancel the billing on the original house, they LIED to me about the contract just rolling over to a new address (I am now on the line for a whole new 36 month contract...none of the previous months count now) These people are impossible to get a hold of, they only have customer service available for buying a product. Their service is HIDEOUS for existing customers. DO NOT SIGN UP WITH THEM.

I have been awaiting adt security kzn to come through and attend to additional work that needed to be done our on premises. Colleen chetty from adt is the sales rep who assisted me with a quotation which I accepted. Last week I called colleen as it was brought to my attention that adt had debited out account for the work which was not done. Colleen advised me that on the 25th september 2015 a job card was created and that in fact the work was done. I advised that it was not done. She promised to get back to me but instead I received a call from beauty in the technical department asking if their technician could come through the next day. I advised that we work during the week and i'd get back to her. I received a call from colleen advising me that she would ensure that the debit order that was loaded on the system for the work that was not done would be cancelled so no debit order would go off our account. On friday 2nd october 2015 the debit order went off our account, I contacted adt an asked for the manager vaughan pillay to contact me regarding this matter. Vaughan called me and advised that once the funds reflect in their account they would do an immediate transfer into our account. Yesterday I contact zodwa nkomo in their accounts department and she advised me that the funds were in their account and that she was awaiting the go ahead from their finance department to release the funds in my account. Today I emailed both zodwa and vaughan and was advised by zodwa that the funds would only be paid into my account on friday 9th october 2015. She advised me that there are procedures that needed to be followed. I have all my correspondence with adt on email where they have messed me around regarding this payment. Now they don't reply my emails. They haven't sorted out the faults at hand nor have they done the additional work needed yet they make me wait for my own money. They have loaded a fraudulent job card/invoice on their system just to ensure that their sales rep get commission? I have been advised that procedures were not followed when the job card was loaded on the system yet I must wait for these so called procedures for my money that was taken unlawfully... Disgusted.

Door to door sales is unsafe for both parties involved. That being said, adt sends 3 people to the doors of senior citizens living alone. Their sales people are aggressive, high pressure and rude. They will not stop talking and they will not leave short of having a door slammed in their face. Most seniors were raised not to be rude to people so this is hard to do. When I personally told them that I was not interested, I was told that my dogs could be shot or fed glass. This is not the way to get customers. I have used adt in the past and what I got was a phone call asking me if I wanted them to call the police! That certainly not keep a dog from being harmed. I will never use adt again. Not so much because their service was lousy but because of my experience with their horrible sales staff.

I called at to advise the keypad in our business had a warning light they said they did not know what was the issue and would have to send someone to take a lookt at it and earliest apt was next tuesday, this was on wednesday. The following day our alarm system is completely offline. I call them to explain our company has housand of doars of computer equipment which hilds sensitive information and we needed the business protected at all times. They told me cant have someone there till tuesday. I called again and spoke to someone and said they would escalate it and i would have an answer in 24 hours. Its sunday and still no call from adt. We spent thousands of dollars to keep our business secured because we thought there wre the bedt but if they are willing to keep a business compromise for a week. Then they are one of he worst security companies.

I haven't worked at this hell hole in almost two years, and I still can't sleep at night thinking about some of the things I'd say to people to get a sale.

I worked there for only three months, but I will never get over how I was treated or how I was TRAINED to treat others.

It was disgustingly unprofessional. People actually smoked e-cigs INSIDE the sales floor for a while until corporate *thankfully* got word of it and prohibited it.

After training, I was excited about the opportunity. I'd just gotten my bachelor's degree and needed a job. I got hip to the tactics pretty quickly, and it wore on me every single day to go in there.

Top sellers, well-liked people, and people who were family members and/or friends of managers got routed the best calls - people who had high credit scores. Low sellers got calls with the worst credit routed to them.

"Oh, you don't qualify. Is there anyone else in your house we can qualify? What's their social security number? Oh, they didn't qualify. What about a neighbor? Can you call someone on 3-way? I just need verbal authorization to run a quick check...go ahead with your social."

Seriously...NO. EFFING. JOKE. Those were actual things I'd say to people. Poor people. Single moms with four kids living in a two bedroom apartment whose neighbor just got robbed. Widows who'd JUST lost their husbands who were alone for the first time in 50 years who were scared, lonely, and just wanted to feel safe.

I'd sit and cry at my desk over the welfare of some of the people I spoke to. I was obviously not a top seller. I spoke to these people every day. It still haunts me.

The ONLY positive thing that happened while working at this shady dump is the motivation I mustered to fervently seek employment elsewhere. It took me everything I had to finish out those final days while interviewing with the MOST AMAZING company I'm currently with.

Do not work here. Do not purchase any products from this vendor. As much as I wanted to say, "EFF you; I'm OUT!, " I left with grace and integrity - two very important things that this place lacks. That and ethics. There are absolutely NO ethics, and the BS they sell the new-hires is the same BS these newbies will try to sell you.

I really hope this place ceases to exist, and - as is - I will be delighted to see its demise.

My experience with adt... A few weeks ago my mother had passed away after her passing someone attempted break to in at her residence. So to secure the house we immediately thought adt security let's get that installed. I contacted adt and set up the appointment for the soonest available date.
The adt installer shows up at the house monday july 13th around 12:30 p. M after talking to us about all this equipment that we had originally planned on, we let him start installing. The installation was taking so long because the installer kept having issue after issue, such as trying to mount one of the cameras and stapling through one of the wires causing the camera to short out then remounting a new camera and stapling through that wire but telling us it was completely fine. The installer kept having us put things in the fridge for him to drink and I almost felt like I had to wait on him hand and foot. He had been asking my husband to assist him with doing different stuff because he was unable to do it by himself. At the end of the evening he was trying to install a screamer with flashing blue lights outside of the house and asked my husband to assist him with using a ladder. After installing it he was taking down the ladder which folded in half and was in such a rush he ended up hitting my husband in the face with the latter causing my husband to blackout. After that point the gentleman was in such a rush to get out of the house and finish everything up, he never checked all of the software and equipment that was installed. Racing through the paperwork and just wanting to get his check and leave, he wasn’t really even worrying about my husbands’ condition.
It was at that point that we were notified that it was a third party installer "defender direct". After the installer left we tried to leave the home and were unable to set the alarm because one of the sensors was not working properly. We logged on to adt pulse and we noticed that one of the cameras ‘the same one he stapled through’ was already offline and not functioning. Therefore we immediately contacted adt so they could arm the house for us. The next day I called adt to discuss the issues that had happened and the fact that the system was not working properly, I was then informed that it was a third party installer who had done the installation, and I was told I had to contact the adt corporate office. After contacting the corporate office I was told it was out of their hands because it was the third party and I had to handle it through them. Tuesday july 14th when trying to contact the third party company to find out that they were having massive phone problems and I couldn't be transferred to a supervisor or let alone get someone on the phone. Wednesday july 15th I was finally able to get ahold of a supervisor which at that point they slightly discounted the installation and set me up a new appointment to have the equipment fixed almost a week later. By that time we also noticed a motion sensor was also acting up along with a door sensor and the camera. Logging on to adt pulse check the camera we had noticed stuff was moved and wanted to play back the camera to see who was there and what they were doing on the property. Unable to pull up any feed through the app I had called adt to then find out that the camera had not been setup to record anything. Racing down to the house to check everything, we disarmed the system to find out that another door sensor was also not working properly. After talking with adt to actually have the cameras recording when they see motion we tried to leave the house but was unable to arm the system yet again. While on the phone with adt we are told that they are unable to arm the system from their location and we had to leave the system unarmed until technical support could finally get out and check everything over. I was finally able to get one lady on the phone probably the nicest person I have talked to from adt since all of this has been going on and she's taught me how to bypass the trouble area and was finally able to arm the system. Now waiting on the third party to come back out and replace a motion sensor, at least two door sensors, and a camera and also check everything over and maybe just maybe get everything working properly. We were told that we had 3 days to cancel the contract, for those three days there were attempts made to get ahold of this company and they were unable to get back to us and wouldn't be able to get out and fix the problems until after a cancellation time frame had run out! How convenient!

As I talked with someone on friday they told me everything I needed to hear to get the service reactivated. Also promised that I would get my $100.00 back. I notice in my checking account they charge me a month and 1/2 month worth of charges that I was not aware of not one time did they say anything about this friday the day I talk with them. I am very upset because I would like to know how many other customers they have did this way. Making unauthorize charges to your account without you knowing. This is a potential lawsuit and I want it to stop because I know this has effected many other people that do not have it to pay. I work everyday and this made a very inconvenience moment in life. I do have to buy groceries and other things afterall you already took 100.00 to sign up for the security system that you promise I would get back and then you took additional out of my account I am not happy about this at all!