Menu
Adorlla Customer Service Phone, Email, Contacts

Adorlla
reviews and complaints

www.adorlla.com
www.adorlla.com

Learn how the rating is calculated

1.6 52 Reviews

How responsive is Adorlla's customer service?

1 Resolved
27 Unresolved
Very poor 🤒
We don't know much about how Adorlla handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Adorlla and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
Verified
The authenticity of the customer service contact information for Adorlla has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Adorlla reviews and complaints 52

Filter reviews by rating
5
5 reviews
4
2 reviews
3
0 review
2
2 reviews
1
15 reviews
Sort by:

Newest Adorlla reviews and complaints

ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Adorlla Disappointment and Frustration: My Review of Adorlla's Necklace Order Experience

Adorlla, unfortunately, left me feeling quite disappointed. I placed an order for a necklace that was meant to be a special gift for a friend of mine who had just lost her mother. It's been almost three weeks since I made my purchase and I'm yet to receive it. Upon contacting the company, they informed me that they were unable to send me an email when it shipped as their servers were down. Instead, they provided me with a tracking number. However, checking the tracking number as advised, I learned that USPS is still waiting for the package two weeks later. It's concerning to me that there has been no update in the status since 7 December. I believe I speak for most people when I say that waiting for a package is never an easy task. Moreover, when it's a meaningful gift that is vital to cheer someone up, then the waiting becomes all the more unbearable. I'm pleased to have provided a picture as proof of my order to dispel any hearsay. I was hopeful about this purchase, but I'm yet to receive it.

Read full review of Adorlla
Hide full review
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

Adorlla Disappointing Buying Experience with Adorlla: Sent Wrong Item, Refund Policy Issue, and Store Credit Offer

I recently had a buying experience with Adorlla that left me feeling quite frustrated. I had placed an order for a gorgeous white gold ring on their website, but unfortunately, when the package finally arrived, I was surprised to find that I had been sent a gold alternative instead. In light of this, I reached out to their customer support team to ask for their assistance with getting a refund or an exchange for the correct item.

To my dismay, I was informed that while they would be happy to offer me a partial refund, a full refund was not possible due to the 30-day return policy the company had in place. The issue with this policy, however, is that it had taken Adorlla more than 30 days to actually send me the ring in the first place, which means that I was now left with an item that was not what I had ordered and no practical method for returning or exchanging it.

To me, this seems like a frustrating and disheartening experience. As a customer, I expect to be treated with respect and understanding, especially when an error like this is made. Instead, Adorlla offered me store credit towards future purchases from their platform - which to me, feels like an insult. If I didn't want the product that was sent to me, why would I want additional credit to buy something else?

Overall, my experience with Adorlla has left me feeling disappointed and frustrated. As a customer, I expect more from the companies I choose to spend my money with - excellent products, reliable shipping, and more importantly, strong customer support. Unfortunately, my most recent experience with Adorlla has led me to believe that they do not prioritize any of these key components, which is why I will likely be taking my business elsewhere in the future.

Read full review of Adorlla and 1 comment
Hide full review
1 comment
Add a comment
Y
Y
ycham
Calgary, CA

I ordered a bracelet and reached out to them through email as I cannot find my tracking number and it doesn't show any order status. I sent 3 emails to inquire and have not received anything. I would like to know about where my money went and where the bracelet is.

ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more

Adorlla Disappointing Experience with Adorlla - Lack of Communication and Delay in Receiving Order

I recently had an experience with Adorlla where I ordered a beautiful personal necklace from their website on December 2nd, but unfortunately, I have yet to receive my item. My payment went through PayPal, but despite my attempts to communicate with the company, I have not received any response. As time has gone by, I can't help but feel a sense of disappointment, and I am beginning to wonder if this may have been a scam. Needless to say, the lack of communication and delay in receiving my order is quite frustrating. It's unfortunate when things like this happen and it certainly doesn't leave a good impression. The lack of follow-through and customer support are certainly areas that any company should strive to improve upon. It's important for online shopping experiences to be transparent, efficient, and reliable. I hope that Adorlla takes my experience into consideration and works to improve their customer service for future customers.

Read full review of Adorlla
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

Adorlla Adorlla Jewelry Review: Amazing Products, Disappointing Delivery Time, and Excellent Customer Service

seemed like an eternity. Adorlla, also known as adorlla.com, really let me down with the delivery time. However, I must say that the product I received was amazing! Adorlla's collection of jewelry, particularly their trendy necklaces, is impressive and they have an infinite number of designs that will leave you spoilt for choice. The craftsmanship is top-notch and the quality is far better than I expected. I was so happy with my purchase, but the delay in delivery dampened my experience.

One thing that particularly impressed me was Adorlla's customer service. When I contacted them to inquire about the status of my order, they were extremely professional, friendly, and knowledgeable. The representative I spoke to was empathetic towards my concerns and assured me that my issue was going to be resolved soon. It was a little frustrating that they couldn't immediately tell me what was causing the delay, but the fact that they kept in touch with me meant a lot.

Overall, Adorlla is a great store with an excellent selection of jewelry that suits all occasions. Their prices are reasonable, and the quality is better than I expected. I love their trendy and elegant necklaces that make a statement yet are not too flashy. However, the delivery times need a major overhaul. If only they could improve on that, they would have one super store that you would not want to miss!

Read full review of Adorlla
Hide full review
ComplaintsBoard
T
Verified customer This complaint was posted by a verified customer. Learn more

Adorlla Adorlla Review: A Disappointing Experience with Inferior Quality and Poor Customer Support

Adorlla's services were disappointing, as their poor customer support left me feeling cheated and frustrated. I cannot emphasize enough how crucial it is to steer clear of this company, and invest your resources elsewhere. Throughout my interaction with Adorlla, I realized that their quality control procedures are severely lacking, and they do not value their clients' satisfaction.

Their website boasts an impressive range of products, but the reality of their website is far from appealing. Not only are their products lacking in quality, but their level of customer care is sub-par. I attempted to reach their customer service team on multiple occasions, but I was left on hold for what felt like an eternity, with no response in sight.

Furthermore, their return policy is a nightmare, as attempting to return an item garners no response. In addition, the products themselves were of inferior quality, with visible defects that rendered them unusable. I would highly recommend avoiding this company at all costs, and seek out reputable, quality brands that truly care about their clients' satisfaction.

In conclusion, Adorlla's has proven to be fraudulent, and their practices are highly questionable. Save yourself the trouble and switch to an organization that is reputable and customer-oriented.

Read full review of Adorlla
Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more

Adorlla Adorlla.com Review: Deceitful Company with Terrible Customer Service and Delivery Delays

I had a terrible experience with Adorlla.com. I purchased a necklace in December of last year and still have not received it. When I contacted the company, they claimed they were experiencing a high volume of orders and promised to resend the item. However, I have yet to receive anything. At this point, I am starting to believe that Adorlla is nothing more than a misleading and deceitful company.

After a few failed attempts at communication with their customer support team, I decided to request a refund. Unfortunately, I have not received any response from the company since then. This kind of behavior is simply unacceptable, and I am incredibly disappointed with my experience.

In my opinion, it is important for customers to be able to trust the companies they do business with. This includes timely and reliable delivery of products as well as excellent customer service. Unfortunately, Adorlla has demonstrated that they fall short in these areas. I would not recommend this company to anyone and would advise others to be cautious before doing business with them.

Read full review of Adorlla
Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more

Adorlla Unreliable and Poor Quality Products - My Experience with Adorlla.com

I had an extremely unsatisfying experience with Adorlla.com recently. I put in an order for a Father's Day gift on their website and waited for over two months for the item to be delivered. Not only was this a frustrating wait, but I had to send them multiple emails asking where my order was. This simply added to my irritation as they seemed to be unresponsive to my inquiries.

When my package finally arrived, I was extremely disappointed to find that the item was not only small but also of poor quality. I had expected something of decent standard considering the wait time and my high hopes, only to be left feeling underwhelmed and upset. It turned out to be the worst Father's Day gift ever, not at all what I had envisioned.

Needless to say, this whole process has left a terrible taste in my mouth, and I would never purchase from Adorlla.com again. As a consumer, I value good customer service and quality products, and I am disappointed that this company did not deliver on either front. I am hesitant to trust them with any future purchases and would not recommend them to anyone looking for a reliable and quality product.

Read full review of Adorlla
Hide full review
ComplaintsBoard
V
Verified customer This complaint was posted by a verified customer. Learn more

Adorlla Unreliable Adorlla: Frustrating Experience with Personalized Necklace Order for Mother's Day

It's important to leave honest reviews about online retailers, and unfortunately I have had quite the frustrating experience with Adorlla. Despite ordering a personalized necklace for my mother well ahead of Mother's Day, on April 27th, it's now May 17th and I've yet to even receive a confirmation email about my order, let alone had it delivered.
Naturally, I've reached the end of my patience and I am planning on contacting my bank in the morning. It is incredibly disappointing to have spent time and money with a company only to receive zero communication in return, especially when it comes to a special occasion like Mother's Day. My hope is that this review serves as a warning to others to perhaps consider an alternative retailer where reliability and customer service is a top priority.

Read full review of Adorlla
Hide full review
ComplaintsBoard
V
Verified customer This complaint was posted by a verified customer. Learn more

Adorlla Adorlla Review: Terrible Customer Service and Shipping - Stay Clear!

If you're looking for a reliable online vendor to do business with, then Adorlla (adorlla.com) is not the way to go. I speak from firsthand experience when I say that this company has no regard for customer satisfaction whatsoever. My order experience with them was nothing short of dreadful. Firstly, I didn't receive everything I ordered, which was incredibly frustrating. Secondly, I was charged $26.00 for 3-day shipping, which ended up taking a whopping 21 days to arrive. To make matters worse, when I contacted their customer service department for help, I was met with complete and utter indifference. Their staff was of no assistance whatsoever, and I ended up feeling utterly stranded and frustrated.

As a result of my poor experience, I can say with certainty that I will never be doing business with Adorlla again. As a consumer, there's nothing more infuriating than spending your hard-earned money on a product and receiving poor service in return. It's highly doubtful that I'm the only one who has experienced this, and I would advise others to steer clear of Adorlla just to avoid such unpleasant experiences. Moreover, I've been prompted to report this company to the appropriate authorities so that this sort of situation can be prevented from happening to others. Stay clear of Adorlla, folks. There are plenty of other reputable businesses out there that will treat their customers with the respect and attention they deserve.

Read full review of Adorlla
Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

Adorlla Unreliable Service Alert: Adorlla.com Fails to Deliver Christmas Gift, Refund Required

I highly recommend staying away from Adorlla (adorlla.com) as their service is highly unsatisfactory. Recently, I placed an order for a Christmas present for my mum well in advance, precisely on November 27th, with the hope that I would receive it in time for the holiday. However, until the end of January, I was disappointed as I had not yet received my order despite contacting their customer service team several times.

To my dismay, my only option was to ask for a refund. However, I remain apprehensive about the timeframe it will take to receive said refund, given how long it took to process my initial order. In all honesty, this experience has been frustrating and time-consuming, and I would not recommend Adorlla (adorlla.com) to anyone who values prompt delivery and efficient customer service.

Read full review of Adorlla
Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Adorlla has left an official reply on this complaint.

Adorlla Mixed Experience with Adorlla.com: User-Friendly but Poor Communication and Quality Issues

. Although there were some obvious shortcomings in my experience with Adorlla.com, let me first begin with the good aspects. I found the website to be user-friendly and navigating through the various categories of jewelry was a breeze. Finding the item I wanted to purchase was easy enough and the checkout process was smooth. I received an email confirming my purchase, which was a reassuring sign that my order was being processed.

However, my satisfaction with Adorlla.com began to diminish shortly after my initial purchase. One of the main struggles I faced was not receiving any notification about the shipment of my items. I found myself checking my email inbox and the website, waiting for an update or tracking information. Unfortunately, nothing arrived, which left me feeling frustrated and uncertain about the status of my order.

When my package finally arrived at my door, my excitement quickly turned into disappointment. The boxes appeared to have been mishandled during the delivery process, which resulted in some damage to the package. Upon opening the boxes, one of the necklaces I had ordered had noticeable scratches on it. This made me wonder if this was because of the poor handling or if the item had been damaged before packing.

Overall, while there were certainly areas for improvement, Adorlla.com had potential to be a great shopping experience. However, the lack of communication regarding shipment and the poor condition of the package and item itself left me feeling less than satisfied with my purchase. I hope that in the future, Adorlla.com will be able to address these issues and improve their customer experience.

Read full review of Adorlla
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

Adorlla Disappointed with Adorlla.com: Broken Necklace and Unsatisfactory Customer Service Response

Recently, my significant other and I purchased a beautiful necklace from Adorlla.com. We were both eagerly awaiting the arrival of the necklace as it looked stunning in the pictures. However, when we opened the box and tried to put it on her neck, we were disappointed to find that it was broken!

Feeling disheartened, we contacted Adorlla's customer service team, and "Ferny" replied to our message. Unfortunately, Ferny's response was not what we were hoping for. They only offered a 20% refund and stated that they could not provide us with a replacement necklace. We were disappointed with this lackluster solution, which left us feeling undervalued and unsatisfied with our purchase.

Furthermore, we found that the necklace did not live up to the expectations we had based on the website's images. While it looked gorgeous in pictures, the necklace was frankly quite disappointing in person. We were disappointed to realize that sometimes website photographs can be deceiving and do not truly represent the product's quality.

Overall, we are disappointed with our experience with Adorlla.com. The broken necklace and unsatisfactory customer service response left us feeling undervalued and unappreciated as customers. We would hesitate to make future purchases from this website, and would encourage others to carefully consider their options before buying from Adorlla.com.

Read full review of Adorlla and 3 comments
Hide full review
3 comments
Add a comment
E
E
EA88
Wrexha, GB
Jan 10, 2024 12:45 am EST

Received a completely different bracelet to what I ordered, different style and looked cheap and nasty. Then the company said I had to pay to return the item! Luckily my bank have agreed to reverse the payment. I would recommend you avoid this company and shop somewhere more reputable!

K
K
Kelly Dougherty
, US
Jun 07, 2023 1:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The plant pot took 35 days to arrive from the order day. It was MUCH smaller than advertised and the stickers were already starting to peel off.

View 0 more photos
H
H
Hugh Jas
, US
May 22, 2023 11:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Long wait time, ADVERTISED DELIVERY TIME IS A LIE!

Adorlla In-depth Review

Website Design and User Experience: The website design of Adorlla is visually appealing and user-friendly. The layout is clean and organized, making it easy to navigate and find the desired products. The search function is efficient, allowing users to quickly find specific items. The overall user experience is smooth and seamless, enhancing the shopping experience.

Product Range and Variety: Adorlla offers a wide range of products, catering to various needs and preferences. From clothing and accessories to home decor and electronics, they have a diverse selection. The product variety ensures that customers can find something suitable for their taste and requirements. The constantly updated inventory keeps the options fresh and exciting.

Pricing and Value for Money: Adorlla provides competitive pricing for their products, offering good value for money. The prices are reasonable, considering the quality and uniqueness of the items. They frequently offer discounts and promotions, allowing customers to save even more. The affordability combined with the product quality makes Adorlla a cost-effective choice.

Customer Service and Support: Adorlla prioritizes customer satisfaction and provides excellent customer service. Their support team is responsive and helpful, promptly addressing any queries or concerns. They strive to ensure a positive shopping experience for their customers, going above and beyond to resolve any issues. The friendly and professional approach of their customer service team is commendable.

Shipping and Delivery: Adorlla offers reliable shipping and delivery services. They ensure timely dispatch and provide tracking information for orders, allowing customers to stay updated on their shipment's progress. The packaging is secure, protecting the products during transit. The delivery times are generally accurate, ensuring that customers receive their orders within the estimated timeframe.

Return Policy and Refunds: Adorlla has a fair and customer-friendly return policy. They accept returns within a specified timeframe, provided the products are in their original condition. The refund process is efficient, with refunds being processed promptly. The transparency and ease of their return policy contribute to a hassle-free shopping experience.

Product Quality and Durability: Adorlla maintains high standards of product quality and durability. The items they offer are well-made, using premium materials. The attention to detail and craftsmanship is evident in the products, ensuring their longevity. Customers can trust that the products purchased from Adorlla will withstand regular use and maintain their quality over time.

Customer Reviews and Testimonials: Adorlla has a strong presence of positive customer reviews and testimonials. Many customers have expressed their satisfaction with the products and services provided by Adorlla. The testimonials highlight the reliability, quality, and overall positive experience of shopping with Adorlla. The abundance of positive feedback from customers is a testament to their commitment to customer satisfaction.

Social Media Presence and Engagement: Adorlla maintains an active and engaging presence on social media platforms. They regularly update their social media accounts with new products, promotions, and relevant content. They actively engage with their followers, responding to comments and messages promptly. The social media presence of Adorlla allows customers to stay connected and informed about the latest offerings and updates.

Overall Rating and Recommendation: Adorlla is a highly recommended online retailer. With its user-friendly website design, wide product range, competitive pricing, excellent customer service, reliable shipping, and high-quality products, Adorlla offers a satisfying shopping experience. The positive customer reviews, fair return policy, and active social media presence further contribute to their credibility. Whether you are looking for fashion, home decor, or electronics, Adorlla is a reliable choice that delivers value for money.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Adorlla customer service

Website

www.adorlla.com

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.

Is ComplaintsBoard.com associated with Adorlla?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Adorlla Customer Service. Initial Adorlla complaints should be directed to their team directly. You can find contact details for Adorlla above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Adorlla. Discuss the issues you have had with Adorlla and work with their customer service team to find a resolution.