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1.2 45 Reviews

Admiral Petroleum Complaints Summary

2 Resolved
43 Unresolved
Our verdict: If considering services from Admiral Petroleum with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Admiral Petroleum reviews & complaints 45

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M
9:48 pm EDT

Admiral Petroleum Short changed

I have had a problem numerous times with receiving my correct change at your Admiral location over on South Cedar Street and Elms in Lansing Michigan however this is not a laughing matter because I feel that I'm getting for customer service my money comes hard and the clerk who works there she has pink hair glasses and she is heavy set and I'm getting tired of every time I go in there she's either forgetting my receipt or forgetting to give me correct change I spent a lot of money and Admiral from buying cigarettes and gas I deserve to be treated better however if this keeps up I'm going to take it even further so I can do something should happen regarding this I've been nice and friendly I was trying to be kind however I'm not going to stand for for customer service my money comes too hard I suffer from PTSD and I've been in the military so I've served his country I'm not going to buy this if it keeps

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S
12:47 pm EDT

Admiral Petroleum Gas station false price advertising

Hi Admiral, your gas station located at 2621 Davenport Ave. in Saginaw, Mi 48602 has false advertising. I purchased fuel on 6/11/21 @ 11:38 AM. While fueling I noticed the pump read $3.17, thought that was high, so I glanced over to your sign, and it read $3.08 for unleaded. I asked the clerk and she told me go off the pump. I told her that's false advertising, she said go off the pump not the sign. I'd like something done about this misinformation, or I"ll take my business elsewhere and leave an unfavorable Google review. Thank you

Desired outcome: Gift card for $30 in fuel.

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G
6:52 pm EDT

Admiral Petroleum A female employee

I'm sick and tired of the girl Nicki at the Admiral gas station. Every time my husband goes in to pay for gas or buy cigarettes she addresses him. Her sexually coming on to him and asking him to meet her later to smoke weed with her is going to stop TODAY! We don't smoke weed and are happily married (20 yrs). This girl smells like weed all the time. She has messed up my pre-paying for gas. She puts it on the wrong pump then argues that I told her wrong. Violence is not the answer to fix this. I would have her find another line of work. If not I will be forced to give my loyalty to another establishment.

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R
6:47 am EDT

Admiral Petroleum Walked in gas station as t 630 as as I always do. Was told were nit open. Asked what time open, guy said between 630 and 700 am.

Went in at 630 am on richfield genesee road flint mi 47506. Always go their at 630. Clerk said not open. I said what time do you open. Responded 630 or 700. When I get set up. Most businesses have set hours. Rude. Understand hard to find employees however hiring rude people is not good practice. Need set hours not employees telling patrons open when they feel like it.

Desired outcome: Need hours posted on door. Work with employees on customer serviui ce

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S
10:39 am EST
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Admiral Petroleum Store manager

I have been coming to this store for at least the past 12yrs., only to be kicked off the the property for a year, for just telling the asst. mang. they need to follow the Rules. The problem is on the gas pump handles it says in small letters you are to remain at the pump while you are pumping gas, which it is not on all the pumps. So if you walk away with your pump running she shuts it off. My question upper mang. is if this rule never applied before until she came to work there does it apply for everyone, and do the stores have to follow CDC guidelines. I know that every store that I have been in has a piece of plexiglass in front of register. I know this store had one up when this virus broke out, but she kept taking it down. The night time worker confirmed that as one he got tired of putting it back up. She does not wear a mask because she says she is claustrophobic which is fine with me, but the plexiglass is the only protection that any of the customers have against her, so my question is it a rule or law that you have stay at the pump while getting gas at all your business and do you all of your stores follow the guidelines of the cdc. The problem I see with that pump rule is what if are washing your windows of your vehicle and your clear over on the other side your not by the pump, so if the shut off on the pump handle does not work there is problem anyway. Besides if I am standing at the pump and the shut off fails and gets gas on me I will hold your company responsible for faulty equipment. I would like to if it is alright for your employees to cuss people out, because I was told by her to get the f — out and take my business elsewhere or I will call the cops for just telling her she needs to follow the rules too. She threatened me by telling me I have your tag number and said I will call the police, so I said go ahead pulled away from the pumps and waited for the police and received a warning if I come back on your property I would be cited for trespassing, so if you all want my business anymore the company needs to resolve this issue.

Desired outcome: The desired out come i would like is to know is if all your stores are enforcing this pump rule and do they have to follow cdc guide lines with the plexy glass.

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L
7:43 am EST

Admiral Petroleum Customer service

Went to the admiral on division and 44th this morning. A worker was there and all I had was quarters. My total was $3. Thats 12 quarters. She got so mad but it was all I had. Quarters are a legal tender and she freaked out. She complained that she already had $50 in her till of quarters and then gave me attitude. Its not my problem someone already used quarters in her drawer. I will not being going back. I wish that I just left but I needed the drink for my wife that wasn't feeling too good. If anyone knows how to file a complaint directly to the company please let me know. Extremely unprofessional and I want to make sure they are aware of the incident.

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B
5:41 pm EDT

Admiral Petroleum Attendant refused to deal with me because I had no shirt on

This outdoor gas station is totally outside.. You have to talk through a window outside to place an order.. Theres nothing stating anywhere no shirt no shoes no service... The cedar street location at 530 pm in lansing mi refused to sell me anything... With no shirt on... I did not have a mask on and that was no problem.. But a shirt? Outside? Come on... Im white he is black.. Race issue... Guy was rude!

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R
12:14 pm EDT
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Admiral Petroleum Employee

I was in youre allegan mi. Store buying cigarette the lady aaked for id wich is fine the dont bother me I pulled it out and told her she could look but not touch as I had observed her not practicing safety... She was wearing gloves but not changing them or sanitizimg them beetween transactions.. She said I need to exsamine it I understand u have policies but I buy cigaretts there everyday she has exsamines it many times I even held it to the scaner for her... She then threw my purches on the counter and told me I was not allowed in the staor anylonger... After I informed her she cant do that she said she would not serve me and would inform everyone els who works there not to serve me cuzz they all know me I go there alot... Not looming to get her in trouble she just need to be informed of her shortcommings as an admiral employee and as someone who serves the public in this time of quarentine... Her name is melody and she is the manager of youre store and making you look bad...
Thank you for youre time
Robert smith [protected]

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N
3:47 pm EST

Admiral Petroleum Refused to accept$1 in quarters multiple times. Said she has the right to refuse anything

Admiral on state st and bay rd saginaw mi 48602. Refused to accept $1 in quarters on multiple occasions. Said she has the right to refuse anything. This has been an issue for weeks now. At this point, I've got her on tape denying 3 $1 worth of 4 quarters. Outside of that i have EXACT times and dates for management to look into. I have been disrespected and law enforcement has been informed.

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8:26 am EST

Admiral Petroleum cashier

Went there at 7 a.m. this morning nobody at the window I honked still nobody so I knocked on the door finally some black lady came I handed her my debit card and my driver's license to get two packs of cigarettes she rang all of that up and then asked me for my 4-Digit pin to my debit card I told her I was not giving that out to anyone she told me that's the only way she could bring me up I told her run it as a credit she said she couldn't with an attitude

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K
9:09 pm EST

Admiral Petroleum the steps to the building are broken

I was walking out of the store and they have two pieces of metal where the broken part of the step should be my phone flew out of my pocket cuz I almost fell in our game my balance I did not know I dropped my phone I went home I went back up there and found my phone that's when I noticed that two pieces of metal covering the broken part of the steps.then I got back home and I found out my screen is cracked from falling out of my pocket because of your broken steps I am pissed

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A
11:22 am EST

Admiral Petroleum customer service from manager

The service employee asked me if I knew the value of my scratch off lottery tickets that I placed on the counter to be redeemed. I said "You are going to scan them right? His response was"If you are going to be snotty about it take your business somewhere else!"He then slammed the tickets back on the counter. I was shocked because I was confused as to why he asked me if I knew the value because I have never been asked that before. I asked him in an even tone format without any attitude at all. I am a 54 year caretaker presently and have never been told to leave any establishment ever. I was extremely embarrassed while the 5 other customers were staring at me helplessly. If he would of told me why he needed to know the value of my scratch off winnings. I have been in customer service for 20 years as a manager and I can't believe he was set off by a simple question. I looked at his name badge and he said loudly that he was Danny the store manager and I could call and complain right now. I frequently stopped at this store location for years at least 3 times a week on my way to work and I have never seen this man. Nor have I ever had a problem with any of the employees. I believe he was disgruntled to begin with because he had to come in to work to cover someone? Possibly
Unfortunately I feel like I can never stop back in this store location again due to his behavior
Thank you

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8:05 pm EDT
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Admiral Petroleum using card at pump

I used my card at pump because there was a few people inside and it's a small store.. Seen $75 was taken out after I left and drove home... Had to go back to gas station to find out what was going on.. They told me that there is a hold up to a certain amount if u pay at pump.. No where on pumps does it say this.. So I wasted gas I just put in and told a hold of 3 days.. What the hell.. It should be advertised on the pumps

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P
4:54 pm EDT

Admiral Petroleum card charges

In the last two days I have had charges on my card that have put me negative in my account. I went to the gas station where I always go and asked what was going on?
They informed me that your company had a glitch in computer for approximately two weeks that was putting the cards through but not submitting to the bank. It appears the charges hit my bank account but then was removed and now several days later you are applying all the charges that you messed up!

I am not happy and I was not informed of this happening. I do not have the money to be covering overdraft fees etc due to your error!

I would like to know what you will do if and when the bank charges start hitting my account.

Thank you! Not happy in charlotte, michigan!

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F
6:25 pm EDT
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Admiral Petroleum employee unprofessional

Would like to make a complaint about the admiral has station in charlotte michigan on lawrence road dont go there often but the last two times ive gone the male employee working was not very professional first time was sitting in a car outside with some other guys smoking weed you could smell it and when you went into the store smelled of it went there today same kid and had a half smoked cigarette hanging out of his mouth while checking people out and my biyfriend went in before me and he was talking to some kids about how he smokes weed while at work and just sits there waiting for people to come in think you need to check into this and maybe hire some better people to run your business

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2:56 am EDT
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Admiral Petroleum employee

Saturday morning I went into the admiral gas station and I was treated rudely by the ghetto attendant who hadn't combed her hair or taken a bath. We had a few words and then she proceeded from behind the register and came outside of the store to fight me leaving a customer alone in the store and her register unattended. I will never go back and I encourage others not to either. This was at the Muskegon MI Admiral on Laketon Ave. The most horrible experience in the world. If you want a ghetto experience this is right up your alley.

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5:42 pm EDT
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Admiral Petroleum rude service

I was at admiral's on pune pine street in muskegon with a friend and paid for $20 in gas. As my friend was pumping gas 2 men came and jumped my friend. So after the attack we left without pumping our gas we returned a few minutes later and they wouldn't let us get our gas or our money back. It happened 5/19/2019 6:30-7:00 PM. My name is Lasean phone # [protected] I was in a blue dodge journey

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4:43 pm EDT

Admiral Petroleum 2 employees

I have been coming to this gas station for 12 years now cause its behind my house and i can walk there if i have to and im in there almost everyday, last week monday i do believe that was the day, i came in before work at 6:05 ish and the guy was counting his drawer so i waited about 5 min and he wasnt done counting his drawer so i asked how long its going to take cause i need to go to work and he said about 5 more min i said ok but he still wasnt done at 6:20 so i asked when do you start counting your drawer so i can come earlier he said shift change is at 6 (cause this happened to me with the same people a week before but ended up leaving cause i had to go to work and i came in at 6:10 that time) i came back a few days later at 6:15 to give him time and he was counting his drawer again so i asked him again what time do you count your drawer cause its a different time everytime i come in they seem to do it between 6 and 6:20 and its not for 5 min they have to talk to it takes them alittle but to count it, he said that i had to go cause i was arguing with him but all i said was what time do you count your drawer, so ive been comeing in the afternoons cause he works in the mornings so i came in today 4-4-19 at 3 and he was working today and he said i had to leave cause im not allowd in there anymore, i was not rude or anything i was just asking, i dont have a problem with anyone else that works there but thoes 2 dont have good customer service skills at all. I just want to be able to go there cause i go mainly for cigarettes and something to drink and snack on, and the prices are cheeper then other gas stations and i can walk there so if i need something i can walk instead of driving 5 min to a gas station.

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sharita stacks
, US
May 27, 2019 10:52 pm EDT

So I've been coming to the Marathon/Admiral gas station since 2014 before I moved out here in swartz creek in 2016 and recently this older lady that works 3rd shift most of the time i went in to purchase 2 blk n milds but I was searching for my second dollar since my total came out to be $2.47 but after awhile of looking for it I told her I can't find my dollar then she was like I knew I was going to have to void out an item cause every time you come in here I always got to void something out and i dont always come in ever time and when I do I dont always have to put something back especially if I know how much money I got on me. Then she told me tonight on 5/27/19 @ 10:00PM that she was gone have me banned for what when I'm a paying customer I'm just shocked that she is still working there cause they all have said that they have got numerous amounts of complaints on her and they still letting her work there so for now on I'm not using that gas station anymore they have lost me as a valuable customer who comes in and speaks to everyone everyone in there knows me well like I said I've been going there for 5 years almost 6 years this year coming up and it's sad how that one employee treats the customer it dont matter what Race you are she well yell at you ask you question about who you talking to and threaten to banned you for no reason when it's her job to void items out it shouldn't matter how you pay for it or how many items you're voiding that's your job and that's what you get paid to do. I'm sad to say but admiral really needs to do better PICKING when it comes to their employees and how they treat customer I will be taking this incident to headquarters so no one else will have to go through this of what I went through tonight.

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L
12:52 pm EDT

Admiral Petroleum price on billboard and pump by.10

I stopped at the amiral 5867 in alpena, mi.

The price on the billboard was $2.71. I looked at the price on the pump if it showed my loyalty rewards and it was $2.81. But for happening to decide to check I would not have noticed the.10 difference.

I feel that this is very unethical and dis-honest. The attendenat told me it was because I did not get a car wash. It did not show that there would be an additional..10 if I said no to the car wash.

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1:41 pm EDT
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Admiral Petroleum attendant!

I just visited the admiral gas station on cedar st.in lansing, mi and was verbally assaulted by the attendant for absolutely no reason whatsoever. I pulled in to get gas & a friend met me there to loan me some money for gas. The attendant immediately came out screaming that we are not buying anything & we need to leave. We both responded that we were there to buy gas. The attendant continued to tell us to leave very rudely screaming & swearing at us with other customers watching in awe. He then started threatening us, saying we had 5 seconds to leave or he was going to make us leave. We both chose to take our business elsewhere so we could get gas without being harassed & threatened. - justin fezatte

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