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1.4 314 Reviews

Adidas Complaints Summary

28 Resolved
286 Unresolved
Our verdict: If considering services from Adidas with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Adidas reviews & complaints 314

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C
7:49 pm EDT

Adidas adidas men’s shoes size uk 8 grey color

Hi I bought this shoe nearly 6 months ago and now I thought just give it a wash and dry it in sun and what I saw this morning that a shoe has shrunk and doesn't fit me anymore ..? First time in my life I saw this what type of shoe sole you have used, I have pictures of them too. I need my money back or a shoe replacement ASAP. I need this matter resolved ASAP otherwise I have to involve Obudsman. Thanks
Mohit

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5:38 pm EDT

Adidas adidas shoes

I purchased a pair of Adidas shoes for my son and within 3 weeks of wearing the shoes only to school a tear on top of the shoe happen. I have a picture attached. Oh course since I do not have a receipt I can not return them. We have never had problems with Adidas before, so I feel these were just poor quality. If I can either request a refund or exchange or something. We paid about $65 for these shoes. My son loves your shoes so we both were very disappoint in this defect. Thank you, Amy

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6:50 am EDT

Adidas cj7988 (adidas running furio 1.0shoes), unacceptable act from the brands like adidas, very disappointment.

Dear All,
I want to bring in your kind notice that Today I purchased A pair of shoes from your Adidas outlet located in Kunjwani Jammu INDIA, Having Price of Rs. 3359/- by offering 40 % off on Rs.5599/- and the same shoe is also available at your official website @ the price of Rs.1904/- by offering 66% off on RS 5599/-. So tell me why there is such a huge difference of (Rs.1455/-) in the offline and online store of yours. This kind of service is not accepted by the Brand like Adidas. I am a regular user of Adidas from almost last 20yrs. This is simply a Breach of Faith. Please do the needful as Soon As possible or otherwise I have to look for some other option.I also Attached The Bill Receipt for reference.
Waiting for your reply!

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8:07 am EDT

Adidas Adidas running shoe defective

Hi there

I bought this shoe at the Woodmead Store (South Africa) maybe 3 or 4 months ago and am very disappointed as it is coming loose at the seams. Because I do not have the receipt, they refuse to even look at it, yet it is clearly a manufacturing fault.

Please can you help me? I would like to exchange it for a new one. I have pictures, not sure what is the name of the shoe.

Thank you

Regards,
Nedika
[protected]

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5:29 pm EDT
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Adidas sneakers

I purchased a pair of sneakers for my son for school. There was a hole in the top after wearing them for 3 days. I was hoping to get refunded or a replacement. I expected a better product from your company. Unfortunately I do not have the box or the receipt. I wasn't expecting to have to purchase new shoes after 3 days of wear. I appreciate your time and attention to this matter.
Thank you!
Lori Bonson
Please contact me via email at [protected]@gmail.com

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3:42 pm EDT

Adidas youth fortarun k shoes

I purchased the FortaRun K shoes for my son on August 9th from Academy. He has worn them less than 10 times. The only time he has played in them outdoors is at school which began Monday August 20th. Today at recess, the front rubber piece going over the toes completely separated from the shoe. I am frustrated that a shoe I paid $50 for is already falling apart. Furthermore, I paid cash for the shoes and no longer have the receipt which prevents me from having proof of purchase. I would greatly appreciate some type of resolution.

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8:55 am EDT

Adidas adidas duramo

I've gone through 2 pairs of these shoes in size 10 wide in about 8 months. They are some of the most comfortable shoes I've owned. However both pairs the entire bottom of one of the shoes would come almost completely unglued without warning in about 4 months. I expected better quality from adidas and even though I love these shoes I won't buy another pair due to the potential tripping hazard. I'm on my feet all day and need something that will hold up better. Please evaluate the type of glue you are using for your soles as I believe it isn't good enough.

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11:47 pm EDT

Adidas defective product - logo faded on first wash

Hi. I am from the Philippines but bought our Teakwondo Team's Adidas gears and uniforms from an online Adidas dealer from the USA called Kungfu4less.com. The Taekwondo uniforms that i bought and some gears have logos that faded after the first use and after the first laundry wash. I was told by their customer service that Adidas have change the production of their product's logo from embroidered to screen print. No problem with me on that as long as it will be durable. We exerted so much effort in order to buy the said products since we believed in the quality of Adidas but got so much disappointed. I am being flooded with complaints from the parents of the kids who bought the said gears and uniforms. How do you handle such complaints? We are so far from the USA and sending back the items for return will be too costly. Do you have an office near our location, Manila Philippines. We do hope that you can help us on this concern. I have copy of their emails on our purchase and the reply of their customer service representative about our complaints.

Thank you very much.

Angie Montero
[protected]@yahoo.com

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5:30 am EDT

Adidas adidas malice rugby boots

I bought my son a new pair of Malice rugby boots on the 19 January 2019 i cannot tell you how disappointed we are the boots are cracking, material pulling off they have not even lasted one season at he price you pay one would think they would last longer i do not have my proof of payment only photos to prove date of purchase it would really be appreciated if you would accommodate us

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8:56 am EDT

Adidas football boots soft ground

Hi!
My son Herman Vardar is 17 years old and a professional football player in Antalyaspor A-team. We can't find Adidas SG boots anywhere in Turkey. We tried to order from Europe but they don't deliver Turkey. We can only find Nike SG boots but they don't fit well on his feet. We need help to solve this problem. It is little bit emergency!
Best regards

Eleonor Vardar

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8:45 am EDT
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Adidas yeezy 700

Hello,

I have 3 Yeezy, the last one I bought it from the Adidas on Melrose in Los Angeles, the right pair is larger or wider than the left pair, I do not feel comfortable at all, I went back to them and they said we can not anything to you.

I am writing this to you to help me with this issue.

My email address is [protected]@gmail.com

Mobile number: [protected]
Regards,
Thanks,

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11:30 pm EDT

Adidas massage sandals

What in the world did you do to your massage sandals? The new ones this year are flimsy and I tripped 4 times in a short time. I compared them to last years pair, that I still wear, and was shocked at the horrible quality! Please change them back! Is it worth saving costs to lose loyal customers? You are the only company making these massage sandals, don't cheapen them, charge more if you have to! And please bring back the pink logo for women's. These sandals healed my foot pains! Thank you for considering my my request. [protected]@gmail.com. (currently wearing size 7 men's)

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9:41 am EDT

Adidas adidas shoe bone press

The first day I bought the shoes from Adidas on 23.05.2019, I started to apply transverse stripe printing on the comb bone from the mesh section. The shoes I had to wear for a few hours caused a pain in my foot that lasted for a few days. I left it at the store I bought for adidas to be checked in. As a result of the review, there was no production error and they told me to come to the store. I couldn't change my comb bone, so I got the shoes. This production or design error is rejected by Adidas, which is clearly and simply not understood and can be understood even by manual control. Adidas' answer is attached. I would advise anyone who wants to buy shoes from B96578 Duramo 9 Article to be careful about this, not to be sure that it will not disturb your foot. The unsatisfied customer is no longer a customer.

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4:04 am EDT

Adidas adidas duramo 55

So, in 2016 I bought, as always, adidas shoes, model Adidas Duramo 55, at Shooster store, Osijek, Croatia (I still have a bill). After maybe 1 year of use, the right paté has been damaged and the fabric and the sponge are scattered inside and thus the plastic that forms the heel creates a wound on my wrist. I tried to patch it up and solve it, but the problem is constantly coming back. That with little pauses lasts until today. I've lost my nerves now and I want to write You because it's amazing to me that this is what's possible on your product. I've got everything on my pictures, so if you're interested, let me know so I can send you. Anyway, I was Your loyal buyer, but now I'm going to consider the next purchase.

Nice regards,

Drazen Zelic
Lastovska 37
31000 Osijek
Croatia

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7:17 am EDT

Adidas bad behaviour to customer

I am hamza alam, I just go to the shop and I ask the seller why you not updating the products he started to have an aggressive talk on this topic to a regular customer of addidas. Later on. The way he behaved was like, get out of the shop, I am not selling you shoes, tho I was purchasing one pair of them. So I am really pleased and request you to take action against this behaviour. And even provide with the pakistan customer service no who have authority over faisalabad branch.

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2:00 pm EDT
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Adidas I didn't get my order

i placed an order for yeezy boots from adidas for my sun more than a month ago. i registrated by a mistake under wrong email. i contact the customer services several times to correct the mistake so i will be able to track the order, but theydid not answer me. the payment for the shoes has been already collected, i want to have a full refund for not getting the good i ordered and payed. i do not have the confirmation but the order is under my name: dorit kalo
adress- golda meir 29 yahud israel. the email was doeit.[protected]@mail.huji.ac.il instead of dorit.[protected]@mail.huji.ac.il. please get back to me ASAP.

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4:08 am EDT

Adidas adidas mens eqt shoes

I bought these shoes at the Adidas store in Canal walk, Cape Town, South Africa just about a year ago. The material on the top left by my big toe on the right foot has made a big hole while the other shoe is completely fine. The soles of the shoes is still in great condition but now I cannot wear them because they look old and worn due too the hole by my toe. These shoes were very expensive compared to other brands like Nike and Puma but this quality is unacceptable. Please help in this regard.

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6:27 am EST
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Adidas sole of my shoe has cracked open and it is tearing into pieces every day.

I bought lih 014001 11/23 from BMG mall rewari few weeks ago, and I am feeling a very hard time because of them sole of shoes is toring apart, and as I bought them on discount reliance store is not providing me with any solution, Help me here plz.
Email
[protected]@gmail.com

Sole of this shoes is bothering me very much it is making my daily life unpleasant. And I hope you will take look into my complaint

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2:41 pm EST

Adidas adidas shoes/ sneakers

A while ago I bought a pair of Adidas sneakers. I absolutely loved them, but within a week of wearing them they began to tear at the toes, the shop I bought them from refused to take them back and I have been sitting with the Most beautiful pair of shoes that just continue to unravel at the toes. Please help me, where can I get them fixed?
They are hardly worn.
I absolutely love your shoes and I own a few pairs, but these have just disappointed me.

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10:02 am EST

Adidas false advertising

I walk into your adidas gateway shopping center store on the 12th January 17-30pm staff member says that a lot of merchandise is on sale between 30 and 50% off so I look around. I find a black runners jacket with a red sale tag stapled to the price but without the discounted price on it ( many other items in the store had the same blank red sale ticket on it so I ask the staff member for the sale price, she goes to the back and after a long time a man comes out saying that the jacket is not part of the sale. I tell him what the initial person told of the 30 to 50% discount so I should at least get 30% off, he blatantly with an attitude says that he cannot do anything.
I am on the adidas database and have an adidas card. I have been a loyal supporter of the brand. I feel let down by the brand as the acting manager should have at least offered a discount to make up for the error. The sale tag was not hung on but stapled on so it was couldn't have been just placed on the product
I have pictures of tag and can send you them if you give me an email address
Regards
Reza
[protected]
[protected]@emond.co.za

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Adidas In-depth Review

Product Range: Adidas offers a wide variety of sports apparel and footwear options, catering to different sports and activities. Whether you're a runner, a soccer player, or a gym enthusiast, you'll find products tailored to your needs. The brand provides both performance-focused and lifestyle products, ensuring that you can find the perfect gear for any occasion.

Quality and Durability: Adidas is known for its high-quality materials and durable products. The brand's commitment to excellence is evident in the overall quality of their apparel and footwear. The products are designed to withstand the rigors of sports and everyday wear, ensuring longevity and customer satisfaction. When compared to competitors, Adidas consistently sets the bar high in terms of quality standards.

Design and Style: Adidas excels in both aesthetic appeal and design elements. The brand's products are not only functional but also stylish, allowing customers to stay on-trend while pursuing their athletic endeavors. Adidas continuously innovates and introduces unique design features, setting themselves apart from the competition.

Pricing: When it comes to pricing, Adidas offers competitive rates in the industry. The brand's products provide excellent value for money, considering the quality and performance they deliver. Adidas also implements strategic pricing strategies, including sales and discounts, allowing customers to make their purchases more affordable.

Customer Service: Adidas prioritizes customer satisfaction by providing responsive and helpful customer support. Navigating the website and placing orders is a breeze, thanks to its user-friendly interface. The return and exchange policies and procedures are well-defined, ensuring a smooth and hassle-free experience for customers.

Brand Reputation: Adidas has established a strong reputation and credibility in the sports apparel and footwear industry. Customer reviews and feedback consistently reflect the brand's commitment to excellence. Adidas also demonstrates its dedication to social responsibility and sustainability, further enhancing its reputation.

Performance and Functionality: Adidas products excel in terms of performance and functionality. The sports apparel and footwear are designed to optimize breathability, flexibility, and support, enhancing the overall athletic experience. When compared to competitors, Adidas consistently delivers top-notch performance attributes.

Shipping and Delivery: Adidas offers various shipping options to cater to different customer needs. The brand ensures reliable delivery times, allowing customers to receive their products in a timely manner. The packaging is well-organized and products arrive in excellent condition, reflecting the brand's attention to detail.

Online Experience: Adidas provides a seamless online experience through its user-friendly website. Navigating the site is easy, and product information and specifications are readily available. Finding and purchasing desired products is a hassle-free process, ensuring a satisfying online shopping experience.

Overall Customer Satisfaction: Customer reviews and ratings consistently demonstrate high levels of satisfaction with Adidas products. The brand's commitment to quality, design, and customer service sets them apart from competitors. When it comes to customer satisfaction, Adidas remains a top choice in the sports apparel and footwear industry.

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Adidas contacts

Phone numbers

800 377 3771 1800 801 891 More phone numbers

Website

www.adidas.com

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