Adidas
reviews and complaints

Soccer boots used for 1/2 season, but purchased in July 2022, in very good condition, but have come apart at the seam, on my daughters (16 yr. old) not dominant foot. During a game on Sunday 28 May 2023.

We returned to the store (Rebel, Waurn Ponds, Victoria) for assessment, and they said normal wear and tear of a soccer boot.

I do not agree and think they have come apart at the stitching due to possible weak stitching in manufacturing.

Miss 16 has worn this style of adidas boot for 4 seasons, has multiple pairs and never had any issue with stitching before.

and should have got a lot more wear out of these boots.

I have purchased the same boots again for her as these are the ones she loves.

They are light weight and comfortable.

Loves the adidas brand and would love to continue supporting them,

Takes her Football very seriously and wants to play for the long term.

I have been using adidas sports wear for 30 years including clothes and shoes'... currently i have two pairs of shoes and various pieces of clothing... because adidas is using men to advertise women's swimming costumes i have now cut my shoes in half and thrown them in the trash and now use my adidas clothing to polish the car...i would not be seen dead in any adidas products from now on...i think it is disgusting that adidas has done this...i will never buy another adidas product as long as i live...adidas should hang your collective heads in shame for promoting this disgusting theme as a marketing and advertising tool...it is absolutely sick in particular the add shows a bulging crouch area of a male...and this is meant to advertise women's swimwear! how utterly sick and disgusting!

I have just been shown a new ad for your women's swimsuit line, that has a biological man modeling the suit. If you cannot find a real woman to model these swimsuits, I am not interested in purchasing from you. Men get enough attention -- real women should be used to advertise women's products. I saw this today, May 18 at 9:40 a.m. I know this has become a politicized issue lately, and I am not addressing it as such. I am addressing it simply as a person whose sex is female, biologically female, not trying to choose to be female. I am addressing it from a female viewpoint, and want you to look at it from our viewpoint, not from a politically correct view. Women have worked very hard to gain recognition -- do not take that recognition from us and bestow it on a biological man.

Bought a shirt for my 15 year old son at Christmas, didn't check the item till Christmas day and don't know how they managed to spell Messi wrong, I went trough to customer service who provided a code to use for another item, no refund was offered. My son paid for the shirt out of his own account and so the voucher went to him, there was no mention that this needed to be used within 60 days to myself. He did try to use the voucher on another shirt within the 60 days but it didn't work, he lives with his dad 50 % of the time and I've only just managed to try ans sort this out as all the emails and details went direct to my son. Having gotten into contact with customer service they say nothing can be done, this is disgusting, nearly £90 for a misspelt shirt

I purchased a pair of sandals for my son from the adidas website on the 3rd of May 2023. I had shared our house address in kozhikode, kerala, India and given my spouse's contact details as well when placing the order. Yesterday (6th may), my wife got a message informing her that the shipment is out for delivery and it also mentioned a code that she is supposed to share with the delivery guy. Within minutes she also gets a message from adidas stating that the courier partner has notified adidas that they are unable to deliver the order and it also gives a link which gives her an option to reschedule the delivery. I wonder as to why these two messages came in b2b.

She goes to the link and reschedules the delivery to today (7th may) and when we didnt hear from anyone until now, we checked the adidas site and saw the status as failed once again. Both yesterday and today we havent received any calls from your delivery agents and when we tried the number given in the message, no one answers.

Our apartment is located around 1km from the IIM campus in kozhikode, kerala, india and its not in some far-off hard-to-reach location. Courier companies in this part of kerala are notorious for not delivering items to the customers location and instead resort to such tactics to force the customers to go to their office to collect the items. I have had to face such situations with flipkart and myntra. I hope that is not what your delivery agent - Ecom Express is trying to pull off. They claim that they have attempted a delivery but no one showed up at our doorstep or called us. Strangely enough the tracking at Ecom's site shows the estimated date for delivery as 10th may but on the same page it also shows that delivery has failed!

Adidas Order ID: [protected]

Tracking ID : [protected]

Courier Company : Ecom Express

I have not received my refund for order [edited]. It has been over 30 days since I was waiting for the exchange or refund. The customer service representative cancelled my order since the items was no longer in stock. I have purchased thousands of dollars' worth of merchandise and a loyal customer. I have been getting the run arounds concerning my refund. This is unacceptable. I received 30% off of my next purchase, which is unacceptable. I have lots of points on my account already. I return the package the same day it was delivered to my home for an exchange. Please refund my money asap or I will be forced to take this matter to small claims court.

Enjoy your day,

[edited]

Refund order aza00505033

I have been waiting for my refund since the 16 february 2023, I need my case to be escalated

Paypal email

Name:[edited]

Primary paypal: [edited]

Bank account : [edited]

Banking details

[edited]

Cheque account

Swift code : [edited]

I am Adidas member and buy a lot of my items from the South African store. 95% the service is excellent. Since moving to the Middle East I have had numerous issues with the online shopping and customer service.

Online shopping

Using welcome voucher code - I attempted to buy something wit the voucher. It processed and I paid. However after some days the order was cancelled. There was no communication. It took weeks with up and down emails for them to refund the money. To apologise the provided a 30% voucher code to be use on anything other than hype items

Second item - received an email to say I qualified for the scavenger hunt and I had a code. If the code worked I could checkout and pay and get my items are a discounted rate. I followed through and was able to secure a purchase. Within 24 hours they canceled and said it was a technical glitch very much like the first attempts.

The third time I want a pair of new shoes the 4d fwd shoes. I went to the store they did not have it so I was forced to buy it online. I decided to use the 30% voucher they gave me however they moment I inputted the code it is advised it cannot be accepted. For weeks I have been battling to get them to support me to solve this issue. Now they are just not replying. In the meantime the shoe sold out

I feel the voucher was a lie and All their campaigns are too. I am really disappointed. When I went online to check reviews or the Middle East I so many people complaining about similar things.

The

PATHETIC SERVICE ADIDAS:REFUND NOT PROCESSED

On the 16th I placed an order, Order no : AZA00505033

I received a message informing me that one item was out of stock, and a Refund of R179 would be processed. Since then I have received different stories from Agents responding. Disappointed in the service I have received

Below communication from Adidas:

DEAR THABILE

Many thanks for your recent order. Unfortunately, some of the following item/s are out of stock. We have issued a refund for the out of stock item/s. Please allow up to 7 business days for the funds to be credited back to your payment method.

On the 28 February enquired about Refund

I received below message:

Thabile,

Thank you for your response.

This email relates to your order number: -AZA00505033

We understand your concern regarding the order status and apologize for any inconvenience this may have caused you.

On checking the details, we can indeed confirm that your refund is initiated on 16/02/2023.The refund should be credited within 3 to 14 business days to the original method of payment used to place an order.

Also, it was a pleasure to help you today. You will receive a short survey for the service offered through emails. We would be very pleased to receive your feedback on our service.

Should you require any further assistance, please do not hesitate to contact us back and one of our team members will be happy to assist you?

Kind Regards,

Juhi

adidas Team

On the 8th of March I followed up again on the15th since previous communication I was told it will take 3- 14 working days

I received the below message

Hi Thabile,

Thank you for contacting Adidas..

This email relates to your order number:- AZA00505033

We are sorry for the inconvenience caused and would like to inform you that your refund has already been processed. Please contact your payment method provider for the same as the refund has been done from our end on 16/02/2023.

Should you require any further assistance, please do not hesitate to contact us back and one of our team members will be happy to assist you.

Kind regards,

Apurva

adidas Team.

I contacted my bank FNB

CHAT MESSAGE FROM THE FNB BANK

I am not picking up on any refund/credit transaction from that period. I will need to transfer you to the Card Disputes desk to assist further with the enquiry. Is there anything else that you would like assistance with before I transfer you?

Hello, you are now chatting to Lesego. Kindly note that some of our bankers may be working under supervision in terms of FAIS.

Your query is not in my expertise, please hold while I transfer you to the relevant desk /department.

Hello, you are now chatting to Tshepiso. Kindly note that some of our bankers may be working under supervision in terms of FAIS.

Have you filled in the dispute form to dispute the transaction?

I can send you a dispute form. Kindly confirm your email address. However this means you are disputing the entire transaction while there are orders you have received.

That is why I advice that you follow up with them because if you have to do it with us you need to dispute the transaction all together.

On our side it is done through dispute unfortunately this means it will need to be reverted back to them to follow up on the refund..

...

latest communication from ADIDAS: MARCH 15 I FORWARDED MY BANKING DETAIL S I HAVE NOT RECEIVED R178

Hi Thabile,

Thank you for contacting adidas.

Please ignore the previous email.

We apologize for the inconvenience caused to you. Certainly, this is not the experience we would like our customers to have.

While checking the case with the relevant team we found that due to technical glitch, refund had not been completed properly. Hence, as per the feedback received, please share the below details to re-initiate the refund.

Full name:

IBAN/Account:

SWIFT/BIC:

Or

PayPal e-mail:

We look forward to your response and will be happy to assist you further.

Kind Regards,

Deepak

adidas Team

Refund or make it right to the customer. Bought a custom jersey and was delivered in a bag which means it was smashed and jammed between every box that could damage it. When we opened it the number and name looked like it was run through a heavy denim distressed machine. Customer service sucks and took no fault. It was our fault for ordering a custom jersey and there was no refund or replacement. Then don’t mail custom jerseys in a bag but in a box because it cost us $150 and and let us keep a crappy jersey and refund $30. How the hell do I buy a custom adidas jersey with $30?

No thanks to adidas, Luis unsatisfied customer

To whom it may concern,

I am writing to file an official complaint against one of your employees at the Adidas store located at 627 Nguyen Van Cu street, Long Bien, Hanoi.

Recently, I had an issue with the shoes I purchased from your store and requested a refund or warranty claim. However, the employee I dealt with refused to assist me and denied my right to speak to their superior. Instead of providing me with accurate information from the official Adidas website, he showed me a poorly printed store regulation on half of an A4 paper. Furthermore, the employee had the audacity to claim that the store regulation printed on the A4 paper overrides any information provided on the official Adidas website, which is absolutely absurd and unprofessional. The employee was extremely rude and lacked any form of compassion towards me, constantly shifting the blame onto me and presenting the store in a negative light. This experience has left me feeling disrespected and reconsidering my loyalty as an Adidas customer.

To give you a better understanding of the issue I must also highlight that after purchasing the shoes, I followed the washing instructions provided on the official Adidas website. I washed the shoes in the delicate mode with cold water and followed the five steps as described on the website. However, after the first wash, I noticed that the glue in some parts of the shoes had disappeared, and the shoe pads had shrunk. Despite following the recommended washing instructions, the shoes were clearly defective, and I expected the store to honor their refund or warranty policy. However, the employee I dealt with was unhelpful, unprofessional, and unwilling to assist me with my legitimate complaint.

In addition to this, I must also mention that the employee informed me that the usual warranty period for Adidas shoes is three months. However, he claimed that the warranty for the "extremely stylish" model I purchased ("Supernova M") had already expired, even though I had bought the shoes just two months ago. This is an unacceptable and dishonest explanation, and it adds to my frustration and disappointment with the service provided by the store.

I hope you will take this complaint seriously and take appropriate action to address the behavior of your employee, the defective product I purchased, and the misinformation provided to me regarding the warranty. I would appreciate a response from your team regarding the steps being taken to rectify this situation.

Thank you for your attention to this matter.

Sincerely,

Roman Kavinskyi

I have owned the original XTs and XT-3s and never had any issues with them. One pair has over 1,000 miles on them. However, I bought a pair of XT-5s and only used them for a few long runs. They literally have 250 miles on them if that and the bottoms started falling apart on my last run. I have purchased well over 20 pairs of Adidas shoes and would like to see about them giving me a replacement for this pair. Thanks.

On December 22nd I ordered a pair of Chester boots they came on time but when they got here they were the wrong color they were mainly a black sole shoe so I had to call online to get the barcodes to send it back through FedEx. Now text at least 20 days to get them back well they sent me to shoot back and they sent me the exact same black shoe now what does that make you think that they didn't do their job are they just didn't care because online the only shoe that showed in the Chester is the all white base shoe with the three gold stripes and the black soul there is no other color shoe so why do they keep sending me the wrong shoe not only that I took 15% discount from my points I am at the highest points and points on the club member why matter of fact I bought five pair of tennis shoes last month within a year's time I probably bought 30 I am so tired of Adidas not showing a value to the valuable customers I'm very disappointed all I want is my 15% discount points fit back on my card the right shoe sent to me I already missed my concert the beginning of the month and then have to get smacked in the face with getting them again I'm very disappointed in you guys

Store:- Adidas store, FF-45, Ahmedabad One mall, Nr vastrapur Lake, vastrapur, Ahmedabad, Gujarat, India. PH-079-[protected]

Bill Number:- 231775T10SC14310

Date & Time:- 07/01/2023 07:05 PM

Description;- This incidence happened with me in Adidas store at Ahmedabad one mall, I purchased a pair of shoes (article number:- GX9525), at the time purchasing the original price of shoes was told to me was 12999 and the discounted price told be the salesman was 7800. I purchased the shoes, and my wife collected the shoes from the counter and paid the bill.

After coming back to home I checked that there was 2 pair of socks which were packed with my shoes, then I checked the bill and I got that the price of these socks was added in my bill too, and these socks were added in my purchase without my concern but more of my surprise the shoes which were told of INR 7800 were of INR 6499 now.

When I called the store and told my concern to the store guy who picked my call, he told me that the price of my shoes was approx INR 9000 and those socks were added in my bill for reducing the price of my shoes and because of those pairs of socks only my shoe price is discounted by 50%.

Now my concern is either those shoes were on 50% discount only (which I checked on adidas official website too) and the salesman or biller added those socks to increase my bill or if there was any such discount then Adidas salesman or biller should tell me the same in the store only.

Also there were three different different price revealed by salesman and biller to me, which purchasing shoes salesman told me shoes are of INR 7800, while talkig to biller he told me shoes are of INR 9000 approx and when I seen the bill it is showing that shoes are of INR 6499 only. So who is correct and if there was some change in articles's price then they should tell me the same in the store only, why I got surprise after checking my bill at home.

Now the questions arise, could I believe in Adidas again, or how could I recommend my family and friend about Adidas now, if they can't follow this type of integrity, or why not I should go to consumer court in against of Adidas.

Waiting for reply from Adidas and I suppose that Adidas will take a strong action against this incidence for keeping its integrity and for maintaining customer's faith in it.

Attachment:- copy of the bills

Adidas customer service - rant

Bought a nice new pair of running shows from Adidas very disappointed - between kids and soccer and trail running we have bought 50 plus pairs of shoes from Adidas - I purchased a very expensive pair of running shoes that I have worn maybe a dozen times mostly to the gym not to run - the lace tore through the plastic that they use to secure them - they were past the 6 month window to return for something that was usable - So now I have basically a 190 dollar pr of slippers - You would think a company that size would

Stand behind the product - I'm sure this isn't the only ones that failed in this manner!

October 15, 2022 I purchased a pair of Adidas shoes for my 9 year old grandson. Before 2 months the shoes began to tear at the toe of both shoes. I knew that I would have no problem returning the shoes because this was Adidas, they stand by their products. I contacted customer service as advised on their website. After several emails and pictures they advised me that they needed an itemized receipt. I knew that I had not kept the receipt because it had been over 2 months. I contacted Kids Footlocker and was told to go directly to the store where I purchased the shoes .I went and was told that they do not have a copy . So I sent a photo of my credit card statement. I only purchased that one item there. Customer service then denied my claim because of no receipt. I had no way of getting a receipt! I felt that Adidas should have honored my refund. I had the shoes, proof of my purchase, the box, the required photos and I had done everything possible to obtain my receipt.

Order number AZA00202412

Please assist, my order was cancelled and they advised that they will refund me and I called multiple time and even sent my bank statement still now money was returned to me, its been a month now since they promised to refund.

You nazi never change alwasy hood in propaganda and. Taking down ye as scape goat. You knew he was a racist and antisemitic [censored] but until he kept between the company office and not talking dhit in public was ok to kett Ed p him because was good gor profit. But the idiot like galliano. Need yo tell the world that adidas is a nazi that killed Jews. During the war. You throw him away. You nazi never change the Shinkansen about the olocausto and the millions Jews that the nazi gassed will follow yo the grave. So. Ye show your true face. Badtards. Nazi never can change.

So. Hope adidas will go down in history As nazi antisemitic corporation. Disgusting.

I purchased Adidas sandals, and they are worst quality. I am sending emails to Adidas Customer service last 6+ weeks I haven't got any response yet.

This is unprofessional and rude behavior by Team Adidas.

They said we will collect the sandals asap and 3rd party will collected it. However, next day person from 3rd party left the sandal box outside our house saying we can't take this contact Adidas. It's been 6 weeks no response from Adidas. I escalated this issue on call, but they said will get back to you in 3-4 days it's been 4 weeks to that. No response on calls no response on email. Where can I submit complaint where people will hear my problem?

appreciate if we take some serios action against Adidas company

Good day,

I love adidas shoes from the casual line, to runners and even the aqua sneakers that came out a few years back. Unfortunately i now live in Dar es Salaam, Tanzania and all my adidas shoes i have bought in the past 5 years (4 pairs) don't last more than 4 or 5 months. The glue on the bottom of the shoe seems to disintigrate in the humidity and the shoes come apart. Maybe just something the design team can look at, otherwise it's not a good brand for warmer climates

Kind regards,

Farhan Rhemtulla