Acura of Peoria
United States - 85382
They are sly with the numbers tell you one thing and list another in the paperwork. State they will match another dealers quote, they do not. Ben Quail is extremely rude and unprofessional yells on the phone and you never get a word in as he will talk over you then tell you your rude and going to hang up. The irony of the call! They do not value their customers and have not integrity. Ben tried to place blame for the call as he said it took to long for us to contact him. Mind you husband was deployed and they refused to talk to me as my name wasn't on the paperwork. He was made aware there the numerous calls of phone tag.
I received an offer in the mail to come into one of the Acura dealership in my local area for a test drive and receive a $50 American Express gift card absolutely free. The offer had an expiration date of 9/4/12. Well, I visited the Acura dealership in Peoria AZ this Saturday (8/25/12) morning. I presented the offer that I received in the mail to the salesman. I told him honestly that I didn't come in to buy a car but stop by for the gift. He told me to wait a minute, came inside to talk to his boss, came back out and told me that the gift cards were locked up in another room; the manager doesn't have a key to that room, and so I will need to come back on Monday between 9-5p. I knew it was a bogus excuse but I didn't make a stink about it. On second thought, I should have. Anyway, I think the dealership will make any kind of excuses such as in my situation to turn people away if they know that you're not there to buy a car. Would you call it deceptive advertising? What can one do?
Finance person was very rude to us because we didn't want to add extra stuff to our loan, like gap...
Our visit was ok until we were verbally abused by the managers. After my husband asked for his keys to the car we already own, the managers continued to debate my husband. My husband expressed that he has never had an experience like this at a dealership before and stated that he was ready to go, mind you this was under calm, cool, and collectiveness. The "manager" yelled at my husband to GET OUT! My husband never raised his voice and showed extreme respect to everyone. We don't recommend doing business with Acura of Peoria. It seems that they need training on how to treat potential customers. We may have gone home and thought about the numbers that were presented to us but after the debating and verbal abuse, never again will we purchase or step foot in one of their dealerships.