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1.4 20 Reviews

ActualTests.com Complaints Summary

2 Resolved
18 Unresolved
Our verdict: With ActualTests.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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ActualTests.com reviews & complaints 20

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Newest ActualTests.com reviews & complaints

ComplaintsBoard
R
2:49 pm EDT

ActualTests.com lifetime access of actualtest

I have purchased an actual test life time access specially focusing on Palo Alto and Microsoft Azure exams, they do mentioned on their portal about these vendor's exams availability, but when I purchased I found they doesn't have those vendor's exams on their portals actually, now I sent at least 6 emails to them and they keep on telling we will let you know, suddenly I found today they have blocked me completely from their email box, no emails are reaching to their mailbox, this is very pathetic, they are cheating and they doesn't have answers to my queries which I have raised for those vendor's, can somebody suggest me how to make legal complaint against them.

Thanks

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C
8:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ActualTests.com almost impossible to purchase exam practice questions

I hereby submit my complains on difficulties we are facing when purchasing practice questions. The request takes almost 3 days to get response. Recently we have been trying to purchase exam practice questions but every time we try the mastercard get declined. We have tried mastercards from 2 different bank and including one which has been used before to purchase from Amazon.

Kind Regards,
[protected]@gmail.com

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A
12:28 pm EDT

ActualTests.com guarantees not honored; services paid for revoked without warning and will not reinstate

Everyone - file your complaint with the Better Business Bureau!

TLDR: SCAM. They do not honor any guarantees posted on their site. A few years ago, 2017 maybe?, they revoked, without warning, everyone's lifetime membership standing and refuse to acknowledge it or reinstate the services promised therefore they wrongly took payment and did not and will not deliver the servicegood. If you fail a test they will blame the vendor for changing the product - not themselves. They will not off anything.

Following is the complete transaction between me (a paid life-time subscription holder) and actual tests. I use the pdf of certifications to attempt to further my knowledge and when I come across a question I don't know or understand; I add that to the list. This is in conjunction with many other tools in use. The point is - Actual Tests does not honor their promises at all and refuses to engage. They cannot even leverage their own billing information for verification. I don't have the information anymore, I've cleaned out my email account when it got too large and believe I did so without being as cautious as I should have been but still, it's a little ridiculous when a company is this obviously fake. Also, I was able to forward to them the same invoices that they have on their site but they can't use them either.
##### #####
To:ActualTests Support
Jul 23 at 3:45 PM
Hi,

No customer service, no effort to even try, nothing. Thank you - I will update my case with BBB against you with this final message and make the entirety of this email available on all applicable platforms.
Sent from my iPhone

On Jul 23, 2019, at 3:21 PM, ActualTests Support wrote:
Hi,

I cannot track your PDF package with this confirmation.

Please feel free to contact us in case of further queries.

Regards,
ActualTests Support
Support@actualtests.com

From: ##### ##### [mailto:#####_#####@#####.com]
Sent: Tuesday, July 23, 2019 4:44 PM
To: ActualTests Support ; Actualtests Billing ; webmaster@actualtests.com; sales@actualtests.com
Subject: Re: Lifetime subscription

Again - YOU ARE WITHHOLDING SERVICES THAT HAVE BEEN GUARANTEED TO ME.

What are you going to do to resolve the issue?

ActualTests Reviews - 1.1 Stars

ActualTests Reviews - 1.1 Stars
47 reviews for ActualTests, 1.1 stars: 'actual test has old test bank that do not help anyone I had contact via...

ActualTests - Scam

ActualTests - Scam
Actualtest.com is a complete scam. Upon signing up, no where does it say that there is a limit to 5 exam engines...

Sent from ##### Mail. Get the app

On Sunday, July 21, 2019, 04:24:55 PM EDT, ##### ##### wrote:

Please advise regarding the below; including the need to get a lawyer involved to resolve the issue.

It's abundantly clear that I have purchased the "unlimited lifetime access" and that my account does not have access to the promised content - therefore my money was taken for a serviceproduct that is not being delivered as promised, promoted and stated.

Also, I'm going to be getting the Better Business Bureau (BBB) as well as the Federal Trade Commission (FTC) involved, via my lawyer, if this issue cannot be resolved.

Sent from my iPhone

On Jul 19, 2019, at 2:33 PM, ##### ##### wrote:
Seriously? You can see that I have paid - you can see that I have sent invoice numbers and you're still not going to FIX the issue that my account lb##### lost access to what I've paid for? Do I need my lawyer involved?
Sent from my iPhone

On Jul 19, 2019, at 1:55 PM, ActualTests Support wrote:
Hi,

Exam engine e-mails cannot be used to track lifetime subscription.

Please feel free to contact us in case of further queries.

Regards,
ActualTests Support
Support@actualtests.com

From: ##### ##### [mailto:#####_#####@#####.com]
Sent: Friday, July 19, 2019 12:48 AM
To: ActualTests Support
Subject: Re: Lifetime subscription

Hi,

I'm not sure I have that in my email history, however I did forward the emails that I have. I think I cleaned up my email box at some point because it was getting way too big and ##### was complaining.

I'm also not sure why you wouldn't be able to track something with your own invoice numbers. That doesn't make any sense.

Sent from ##### Mail. Get the app

On Thursday, July 18, 2019, 03:09:11 PM EDT, ActualTests Support wrote:

Hi,

We cannot track with invoice numbers, please send payment confirmation with transaction ID.

Please feel free to contact us in case of further queries.

Regards,
ActualTests Support
Support@actualtests.com

From: ##### ##### [mailto:#####_#####@#####.com]
Sent: Thursday, July 18, 2019 12:32 AM
To: ActualTests Support ; lb#####@#####.com
Subject: Re: Lifetime subscription

Sure; it's under my maiden name, #####. Email for the account lb#####@#####.com

Invoices: 757975; 127996; 112053; 78331; 71333; 62219

Sent from ##### Mail. Get the app

On Wednesday, July 17, 2019, 02:44:46 PM EDT, ActualTests Support wrote:

Hi,

Send us payment confirmation with transaction ID for your purchase.

Please feel free to contact us in case of further queries.

Regards,
ActualTests Support
Support@actualtests.com

From: ##### ##### [mailto:#####_#####@#####.com]
Sent: Tuesday, July 16, 2019 10:21 PM
To: Actualtests Billing
Subject: Lifetime subscription

I have purchased the lifetime subscription a while back but now I can't even access the PDFs. I will not purchase the engine until I can read the PDF for the certs I need to take. Please advise

Sent from ##### Mail. Get the app

________________________________________

This email has been checked for viruses by Avast antivirus software.
www.avast.com

Also, in case you thought you'd actually get your money back on a failed test: ----- Forwarded Message -----
From: Actualtest Support
To: '##### #####'
Sent: Saturday, June 11, 2016, 01:49:39 PM EDT
Subject: RE: MS 70-410

Hello!

Sorry to know about your failure. There might be some sudden updates by MS, our expert are working on updates and we will inform you once we release it.

Please feel free to contact me in case of further queries

Best Regards,
ActualTests Support
Support@actualtests.com

From: ##### ##### [mailto:lb#####@#####.com]
Sent: Saturday, June 11, 2016 12:59 AM
To: [protected]@actualtests.com
Subject: MS 70-410

Hello,

I took the MS 70-410 cert exam today after using ActualTests exam engine and studying. I failed the test. There were only 3 questions on the test that were on the ActualTests exam engine.

What can be done to resolve this?

Thank you,
#####

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Is ActualTests.com legit?

Our verdict: Complaints Board rates ActualTests.com highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 10% resolution rate for complaints about ActualTests.com raises questions. Diligently reviewing ActualTests.com's client feedback and resolution practices is recommended for those considering ActualTests.com's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

ActualTests.com earns 81% level of Trustworthiness

Excellent Trust Notice: ActualTests.com near-perfect at 81% trust. Use with confidence, maintaining usual caution.

ActualTests.com has claimed the domain name for actualtests.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Actualtests.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Actualtests.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • ActualTests.com's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 10% of 0 complaints being resolved.
  • ActualTests.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to ActualTests.com has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We conducted a search on social media and found several negative reviews related to ActualTests.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
C
11:48 pm EST

ActualTests.com lifetime membership

AVOID, AVOID, AVOID!
This company refuses to honor its own product.
A little over ten years ago, I purchased the "Lifetime Membership" package they sell. I used the site for a couple of years until recently. I have requested multiple times that they please update my email address and password.
I continue to get asked to prove through a bank statement that I have this membership. I have contacted my financial institution, records date back to seven years. How am I supposed to get that information?
I ask them to please locate my account through other means.

They refuse, and continue to send the same responce of "Please send a copy of your purchase receipt. "

After several emails, I can only call this company a Fraud, they will not honor the "lifetime membership " they sold me over a decade ago.

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L
9:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ActualTests.com Lifetime membership

My lifetime membership was revoked for no legitimate reason. I paid $99 for lifetime access back in April 2010. Now they have revoked my membership saying I need to prove that I paid them. So I sent them proof of payment from my bank's ledgers and Actual Tests says they have no record of the payment and I need more proof...what? They are con-artists and scammers. This has happened to many, many people not just me. https://actualtests.pissedconsumer.com/review.html

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C
1:12 pm EST

ActualTests.com lifetime membership

I paid for a lifetime membership to ActualTests.com about 10 years ago. I recently tried to legion and use it and the website said I had no products. I sent an email to ActualTests.com and their reply was for me to send a copy of my receipt showing payment since they had no record of me having an account. I emailed back that since I joined over 10 years ago I did not have a copy of the receipt except the one that was in my account which they say they have no record of. I looked on line and saw a huge number of people complaining about the same problem. I guess this is just a way for ActualTests.com to force people to pay again even though they have already paid.
Please do not join this service unless you do not care about losing your money and getting no product either.
If this has happened to you please let others know so they can avoid this scam...

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K
1:15 pm EST

ActualTests.com unlimited lifetime membership - not true!

I purchased an actualtests unlimited lifetime membership back in 2005 for about $99. This was long before there was an exam engine option but it still gave me access to download any pdf form of test prep materials on the site. However, after logging into the site in December 2017 I found that now I can only login to the Members Area of the site with no access to any of the content. Every time I attempt to download a file it takes me back to the Home page for the options of paying for a 6-month subscription, 1-year subscription or $149.00 for the unlimited lifetime membership. It didn't make any sense because I already had the "Unlimited Lifetime Membership". I emailed their support team to report the problem and was sent back a response that said I needed to provide them proof of purchase even though it had been over 10 years ago. They say that they checked their bank records and couldn't find my payment and they could not look up my account info unless I could send them my record of payment... Yes, from 10 years ago. So, for whatever reason, the unlimited lifetime membership status portion to my account is no longer on file with them. And yet my account itself is still on file. I would have thought, that "membership status" was something any respectable IT Team would have considered as an important feature to their database! Even a backup to the database should show the account features since I had downloaded several files during my membership with no restrictions prior to December 2017. I don't understand their conclusion or logic. It just seems so convenient for them that only this section of my account is what is not on record. I have been reading some of the other complaints regarding the "Unlimited Lifetime Membership" issues and there appears to be many other customers in the same "exact" situation, receiving the same exact email responses from the actualtests support team. There clearly is a pattern here and it shows that there is something more going on with this company. It appears that after so many years of having a good product with good customer service, that the company has finally just decided to give up and SCAM those customers who signed up years ago into spending more money in order to purchase another "unlimited lifetime membership". Why would they think anyone would want to do that knowing the strong possibility of their company "Loosing" the records of the "unlimited lifetime membership" for a second or third time and just forcing them to pay again and again. A SCAM is a SCAM... and that's just too bad since this company had started off as a pretty good company, with a decent product!

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8:14 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

ActualTests.com unlimited access is not unlimited

I bought the Unlimited Access in Year 2010. That's right 2010 when there was not an exam engine. I have been locked out of my account several times forgetting my password and had no problem getting that issue corrected. I accessed and downloaded 2 pdf's on my account in June/July 2017. As of last week locked out.
Now they want me to provide a receipt or bill statement from 10 years ago that I had purchased the "unlimited access" for pdfs.

All they have to do is look at the monthly activity for the June/july month on my account and see that I actually had access. I believe they are shutting down grandfathered older accounts to push for new fees for the access again.

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1:50 pm EST

ActualTests.com downloading tests

I purchased the product (ActualTests) way back 9 or 10 years ago for $99.00. I was able to access any pdf file in the past successfully however, now I can only login to the members area but not access to any content. Every time I try to download a file it will go back to home page of paying $149.00 for exam. I sent an email to support hoping they can resolve this issue asap.

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TechQn
, US
Apr 23, 2022 8:27 pm EDT

Have same issue. I have my downloaded PDF dated 2006 with a print date as 2018--on the invoice and a copy of bank statement from 2006 where I paid and yet they tell me they have no email address associated with my account. Funny since I can still login with same email and an such I have used for decades now.

NTM I used the same email I have always used with them to login an get more stuff back in 2018 and to get my invoice as a PDF...

Now they just tell me there is no such email address with account... all I get is redirected back to main page to rebuy something l already bought...and when I emailed them they said, sorry give me email address you signed up with.

I did! I showed them invoice and everything.

They wont honor it. Keep telling me they have no proof of purchase on file for that email address.

They are a scam...they used to be good, but now they have no intention of honoring anything that was purchased before 2017/2018

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ComplaintsBoard
P
8:58 am EDT

ActualTests.com paid client - actualtests.com scam thief

I'm a PAID unlimited lifetime subscriber for a while but they terminated my access for unknown reason. We have exchanges heated emails & I even attached a PDF file to show that I downloaded it 2 months ago.
They said that they will not honor that & they don't have a record of me as a paid client. I explained to them that I paid for the lifetime access & I can login to their site for years and I had download access for years, until they removed the download access. That makes them THIEF. They're unwilling to return my access back & they stopped responding to emails.
They don't have a phone number & they are rude & unprofessional on answering emails. I gave them my name & all information so they can search their paid customers database/record but they said they don't have that records. Do not subscribe to these THIEVES.
They will not honor the agreement & will terminate your access for no reason. ACTUALTESTS.com is a SCAMMER & a THIEF.

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K
10:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ActualTests.com actualtests website in a spam

I purchased the product way back for $99.in the past I could access any pdf file, now I can only login to the members area but not access to any content. I have contacted "support" and they have asked for a bank statement, how can I find a statement older than 8 years.

they intationally removed my statement account I am not able to use anymore the content and ask us to pay again a service I already paid.

We should start a legal action again this website, so they will be closed for good. if anyone intersested, let see what can be done.
Actualtests.com = spam

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2:02 pm EDT

ActualTests.com not providing service which was paid

I purchased an actualtests unlimited lifetime membership back in '07-08 for $99. The site provided me test prep material for the last 8-9 years without issue. However this week I logged into the account and had forgotten my password so I used the password rest link. I received an email from their system giving my password and saw that my access to download the test prep material I have had access to for close to a decade has been removed. I email their support address and I am told that I had to provide proof of purchase. I am being asked to find a bank statement or proof of purchase from 10 years ago. My bank doesn't even have statements this old. My CC company doesn't have bank statements this old. I have relayed this information yet Actualtests support will not reinstate my access. I have provided actualtest support emails from their support department proving my access and payment, the fact that I have an actual membership to date, the fact that their database will show my download history which will show my prior access and payment info, my prior support history, log in history, all standard areas any website will have, but they are unwilling to look up my account info. They say they cannot look up my payment info unless I give them payment info. Then how can they say I haven't paid if they have to know my info to look it up? What they say doesn't match and after reviewing the many other complaints on this site and others like it, this is what Actualtests does to their members. They have a lack of morals, ethics, and integrity. As a business they are horrible. They are unwilling to call me and discuss and hide behind email.

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12:34 pm EDT

ActualTests.com lifetime memberships

my butt - I bought a lifetime membership about 10 years ago from Actual Tests and used it off and on for those 10 years.

Went to login and can't go anywhere unless I buy a lifetime membership.

Contacted customer support (laugh) who told me I needed to provide them with payment confirmation.

FROM 10 YEARS AGO. When did I - the customer - have to keep records for them?

Very very unhappy with these guys. DO NOT RECOMMEND BUYING ANY MEMBERSHIP FROM THEM EVER!

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2:02 pm EDT

ActualTests.com actualtests.com failed to uphold it's contractual obligations, scam, ripoff, lies

Almost Exact same story here too.. I purchased my $99 unlimited lifetime product back in 2007 and now I try to access the site, got an email that said send us your receipt, which I DID... not just an invoice number but the actual screen print of the 2007 invoice and they haven't responded to any of my half dozen emails.. SCAM

And I just finished taking a security exam a few months ago (and had access at that time in April)... and the tests are not the greatest quality anyway.. the questions that were on the test and what I studied for were not very accurate. I tried logging in now in July/August and now I've got no access and no email responses whatsoever.. SCAM

Can't even do a netlookup on them because they've hidden their dns and IP information.. For some reason they don't want to be found.. They don't want any public displayed information.. There plan is to take your money.. let you enjoy the site for a while and screw you after x amount of time.. there intent is to have you purchase the engines that are only available for 6-12 months, kind of like a drug dealer.. get you hooked, make you dependent on them and then screw you over.. SCAM

Don't bother with this site, not worth it.. I've dealt with this Andrew before as well and have never had a reply from anybody else over my time with them.. It probably is a One man band.. They (Andrew) sucks, he's unprofessional, it's a real shame.. because the idea is good but the fact is, he's weeding out the lifetime access membership and screwing over his customers.. SCAM

initial actualtests membership 2007 or before
full description: see above
data of incident: 8/2017

We've checked our bank records and couldn't find your payment. Do you have any payment receipts from your purchase? If so - please forward to us.

Please feel free to contact us in case of further queries.

Regards,
ActualTests Support
[protected]@actualtests.com

>>> Like stated previously, I forwarded my receipt from 2007 immediately and they haven't responded with any other correspondence... after several attempts..

Do not trust this company... They will steal your money!

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J
3:52 pm EDT

ActualTests.com lifetime actualtes rip off

I purchase your lifetime license so I could study for Cisco Certification.
Now you telling me you stop working with Cisco certifications.
I would like to know when are you refund me. I want the full refund since you charged me for something you no longer support or offer.
Thank you.Jacqueline

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arbind31
, IN
Dec 27, 2017 1:37 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have also faced same issue. My access has been removed. I can login but no access to download pdf.

S
S
Swanie Vo
, US
Jul 26, 2017 8:41 am EDT

I purchased lifetime license too but there's a limited download and now... can't download any more. Most of updated exams were old and actualtests put the latest date for those. They refused to reply my email for 3 days already and if I want to download any exams, I think I need to pay for another lifetime license.

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10:07 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ActualTests.com scam

I have purchased their membership for question and answer for the IT exam. After paying membership fees i came to know that the Q&A are very old and they are not updating it regularly. They are not answering to my email. I think i have been cheated by them. I want my money back. Not sure what to do now.

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Update by Mohammed Aftabuddin
Apr 14, 2016 5:25 am EDT

they returned my money

Update by Mohammed Aftabuddin
Apr 14, 2016 12:50 am EDT

Now they have revoked my access to the site. They are not replying to my emails. Till now atleast i sent 25 emails to them. Their billing team, sales team, support team and account manager no one is replying to my email. I need to know the reason why they blocked my access to the site.

Resolved

Actual tests has returned my money. Please remove this complain from your database. Thanks for the opportunity you provided me to highlight issue i was facing and i would like to thank actualtests for returning my hard earned money. Thanks again.

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M
12:47 pm EDT

ActualTests.com also they offer no kind of guarantee or money back

Took a test and there was not one question on the actual exam. Also they offer no kind of guarantee or money back. There are lots of other better sites out there that offer satisfaction or pass guarantees, stay away! The guy that owns it too is completely unprofessional, states that there are more than one person but I have requested others to deal with and get no one. We have been in heated email back and forth argument. I will send you emails he sent me at your request if you want to see. He even agreed I got ripped off. Stay away!

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Malaka13
, LK
Nov 12, 2011 2:55 am EST
Verified customer This comment was posted by a verified customer. Learn more

I used actualtests 70-640 to prepare for the exam. But none of those questions were not in the exam. Although they said the product is updated recently, the content is outdated. I send couple of mails to them asking either update or remove the outdated content from their website. But they haven't done that. So don't trust or rely on actualtest products to do your exams.

contacted actualtest online support and asked why you do this type of cheating. They said "Only practice questions are available for Courses, SSCP, CISSP, EMC, PMI, Riverbed, SAP and Microsoft exams so these are not covered by 100% pass guarantee."

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7:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ActualTests.com big scam... stay away

I too got ripped off by "andrew". He is the most unprofessional person ever, we have been in a back and forth heated email exchange, there is no way he will give back money or offer guarantees like other reputable sites do. Took the sscp exam and not one question showed up. I lost about $350 for unlimited access and the tesst engine but now don't use and have just simply scratched that money off to a loss. Stay away from this site! I have went to transcenders.com

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ActualTestsSucks
, US
Jul 25, 2019 12:24 pm EDT

TLDR - they don't honor lifetime guarantee; they reset everyone's account that had one and now are playing ignorant. They literally will not use their own invoice system as proof; they are a shell company. They are literally just a scam. File this with the BBB and FTC!

Following is the complete transaction between me (a paid life-time subscription holder) and actual tests. I use the pdf of certifications to attempt to further my knowledge and when I come across a question I don’t know or understand; I add that to the list. This is in conjunction with many other tools in use. The point is – Actual Tests does not honor their promises at all and refuses to engage. They cannot even leverage their own billing information for verification. I don’t have the information anymore, I’ve cleaned out my email account when it got too large and believe I did so without being as cautious as I should have been but still, it’s a little ridiculous when a company is this obviously fake. Also, I was able to forward to them the same invoices that they have on their site but they can’t use them either.
##### #####
To:ActualTests Support
Jul 23 at 3:45 PM
Hi,

No customer service, no effort to even try, nothing. Thank you - I will update my case with BBB against you with this final message and make the entirety of this email available on all applicable platforms.
Sent from my iPhone

On Jul 23, 2019, at 3:21 PM, ActualTests Support wrote:
Hi,

I cannot track your PDF package with this confirmation.

Please feel free to contact us in case of further queries.

Regards,
ActualTests Support
Support@actualtests.com

From: ##### ##### [mailto:#####_#####@#####.com]
Sent: Tuesday, July 23, 2019 4:44 PM
To: ActualTests Support ; Actualtests Billing ; webmaster@actualtests.com; sales@actualtests.com
Subject: Re: Lifetime subscription

Again - YOU ARE WITHHOLDING SERVICES THAT HAVE BEEN GUARANTEED TO ME.

What are you going to do to resolve the issue?

ActualTests Reviews - 1.1 Stars

ActualTests Reviews - 1.1 Stars
47 reviews for ActualTests, 1.1 stars: 'actual test has old test bank that do not help anyone I had contact via...

ActualTests - Scam

ActualTests - Scam
Actualtest.com is a complete scam. Upon signing up, no where does it say that there is a limit to 5 exam engines...

Sent from ##### Mail. Get the app

On Sunday, July 21, 2019, 04:24:55 PM EDT, ##### ##### wrote:

Please advise regarding the below; including the need to get a lawyer involved to resolve the issue.

It’s abundantly clear that I have purchased the “unlimited lifetime access” and that my account does not have access to the promised content - therefore my money was taken for a serviceproduct that is not being delivered as promised, promoted and stated.

Also, I’m going to be getting the Better Business Bureau (BBB) as well as the Federal Trade Commission (FTC) involved, via my lawyer, if this issue cannot be resolved.

Sent from my iPhone

On Jul 19, 2019, at 2:33 PM, ##### ##### wrote:
Seriously? You can see that I have paid - you can see that I have sent invoice numbers and you’re still not going to FIX the issue that my account lb##### lost access to what I’ve paid for? Do I need my lawyer involved?
Sent from my iPhone

On Jul 19, 2019, at 1:55 PM, ActualTests Support wrote:
Hi,

Exam engine e-mails cannot be used to track lifetime subscription.

Please feel free to contact us in case of further queries.

Regards,
ActualTests Support
Support@actualtests.com

From: ##### ##### [mailto:#####_#####@#####.com]
Sent: Friday, July 19, 2019 12:48 AM
To: ActualTests Support
Subject: Re: Lifetime subscription

Hi,

I'm not sure I have that in my email history, however I did forward the emails that I have. I think I cleaned up my email box at some point because it was getting way too big and ##### was complaining.

I'm also not sure why you wouldn't be able to track something with your own invoice numbers. That doesn't make any sense.

Sent from ##### Mail. Get the app

On Thursday, July 18, 2019, 03:09:11 PM EDT, ActualTests Support wrote:

Hi,

We cannot track with invoice numbers, please send payment confirmation with transaction ID.

Please feel free to contact us in case of further queries.

Regards,
ActualTests Support
Support@actualtests.com

From: ##### ##### [mailto:#####_#####@#####.com]
Sent: Thursday, July 18, 2019 12:32 AM
To: ActualTests Support ; lb#####@#####.com
Subject: Re: Lifetime subscription

Sure; it's under my maiden name, #####. Email for the account lb#####@#####.com

Invoices: 757975; 127996; 112053; 78331; 71333; 62219

Sent from ##### Mail. Get the app

On Wednesday, July 17, 2019, 02:44:46 PM EDT, ActualTests Support wrote:

Hi,

Send us payment confirmation with transaction ID for your purchase.

Please feel free to contact us in case of further queries.

Regards,
ActualTests Support
Support@actualtests.com

From: ##### ##### [mailto:#####_#####@#####.com]
Sent: Tuesday, July 16, 2019 10:21 PM
To: Actualtests Billing
Subject: Lifetime subscription

I have purchased the lifetime subscription a while back but now I can't even access the PDFs. I will not purchase the engine until I can read the PDF for the certs I need to take. Please advise

Sent from ##### Mail. Get the app

________________________________________

This email has been checked for viruses by Avast antivirus software.
www.avast.com

Also, in case you thought you’d actually get your money back on a failed test: ----- Forwarded Message -----
From: Actualtest Support
To: '##### #####'
Sent: Saturday, June 11, 2016, 01:49:39 PM EDT
Subject: RE: MS 70-410

Hello!

Sorry to know about your failure. There might be some sudden updates by MS, our expert are working on updates and we will inform you once we release it.

Please feel free to contact me in case of further queries

Best Regards,
ActualTests Support
Support@actualtests.com

From: ##### ##### [mailto:lb#####@#####.com]
Sent: Saturday, June 11, 2016 12:59 AM
To: billing@actualtests.com
Subject: MS 70-410

Hello,

I took the MS 70-410 cert exam today after using ActualTests exam engine and studying. I failed the test. There were only 3 questions on the test that were on the ActualTests exam engine.

What can be done to resolve this?

Thank you,
#####

ComplaintsBoard
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8:02 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

ActualTests.com - scam

Actualtest.com is a complete scam. Upon signing up, no where does it say that there is a limit to 5 exam engines per month, when you download them after 5, it blocks you out and you cannot get any authorization codes till the next month. Which really doesn't matter because the auth codes just do not work at all. I have emailed their support which is a joke...

Read full review of ActualTests.com and 34 comments
ComplaintsBoard
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10:38 am EDT

ActualTests.com bad service

After using Transcender and Measure up test prep engines I thought I would try www.actualtests.com because it is used on the Final exam in the training academy I attend before they let you take the booth test. What a mistake!

First of all it was overly expensive, and their refund policy is a joke. I went ahead and purchased and installed the 70-284 exam engine and found out it did not work right. I will say that after complaining they did fix it to a somewhat usable state.

What I find out the most disconcerting is the tremendous amount of errors present in the exam. Situations that don't fit the questions, exhibits that don't fit the question, questions with conflicting answers and explanations, numerous answers with no explanations, spelling and grammer mistakes more than anyone would think possible.

Quite frankly after going thru the 265 questions twice I’m starting to feel like the exam is causing me more problems than being helpful.

Lastly they have turned a deaf ear to my requests that someone, anyone review the questions and correct the problems. I have even offered to send the data that seems to be wrong but I guess now that they have been paid, these requests are not important enough to respond to. Other exams may be OK, but the Exchange Server exam needs some serious updating! I will not buy from them for my last three classes since they seem to offer no support and are not willing to correct their tests and will not respond to repeated email requests for help.

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