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3.0 4 Reviews

How responsive is Active Products's customer service?

2 Resolved
2 Unresolved
Somewhere halfway 🌗
Active Products definitely has some work to do, especially in their approach to handling complaints. Responding to all complaints, rather than just a few, is the key to success and a high rating, as all customers want to be heard. As for reviewers, we would advise reading resolved complaints to see how quickly they were addressed and what information Active Products needed to resolve them.
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Active Products reviews and complaints 4

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Newest Active Products reviews and complaints

ComplaintsBoard
S
2:02 am EDT

Active Products Dressing

Sana Nawaz
Near Grid Station Kotli Azad Kashmir

29th July, 2021
Private Limeted Pakistan- Draz.pk
Sheikh Ahmad ( Founder)
Daraz.pk 12B.12th Floor,
Executive Tower, Dolmen
City, Plot#Hc-3,
Block 4, Scheme#5 Clifton
Karachi (Pakistan)

SUBJECT: COMPLAINT REGARDING WRONG PRODUCT DELIVERED

Dear Sheikh Ahmad

Daraz is a pakistan' s leading e- commerce portal that sells fashion appliances, home appliances and beauty care products online.Daraz .pk is the best destination for online shopping and produt search in county.It contain more than 300 brands.With due respect I have to inform you that I bought your website a dress and skirt, but this is very wrong clothes.Firstly, I want to tell you that this skirt quality is wrong and bad.In description you say that this was a polyester, but is not.The material is very thin.
Secondly, this dress is wrong size and colour .Dress is so big for me .I want S, but you sent me size L.colour of dress is also wrong.Dress what I want was a red, but I got yellow.Yellow colour is beautiful but I need a red.
I would like to know that, if I had opportunity to change this? Do you have a right size and colour to this dress and skirt? If you don't have right size and colour, then I take a money back.So please improve the quality of products, it would be great for all of your customers as well.Kindly, take a proper notice of this matter so that the customers don't suffer in the future.
Looking forward to hearing from your end.

YOURS FAITHFULLY
SANA NAWAZ

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ComplaintsBoard
L
3:06 am EST

Active Products active plus

ORDER #[protected] DETAILS
Active Plus Youth Cream $0.00
Shipping $8.69
Your Total $8.69
Please note charges will appear from: szlnbdy.com

These guys have taken 270 aust dollars from my account for the last 6 months. I work remotely so I have limited access to technology. I never authorised them to take money from my account. I am unable to contact them. I will possibly have to change banks for them to stop.

Dear Linda Willing,

Congratulations on choosing Active Plus Youth Cream! We want to take a moment to thank you for your recent order. We greatly appreciate your business and the opportunity to assist you with your weight loss goals.

If for any reason you are not satisfied with your order or just want to share your thoughts about our products do not hesitate to call or email your comments at anytime. Our Customer Service agents are here to help you:

We can be reached any time by visiting http://www.activeplusyouthcream.com/support/, or you can send us r Active Plus Youth Cream support team

Please note charge will appear from: szlnbdy.com.

an e-mail at [protected]@activeplusyouthcream.com.

I haven't been able to contact them on this email. This is a face cream not a weight loss product.
I want to cancel my order and be refunded for all the payments they have deducted from my account. I never gave any permission for them to take money from my account.

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ComplaintsBoard
J
12:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Active Products - Pressure washer 1450

I have a Active Products 1450 pressure washer. It worked OK but not great. After a few uses an adapater (little cheap plastic thing that connected garden hose to the quick coupler) broke. Couldn't find part of anything compatible in any store. I called Active Products and they advised the part would be $22.00 with S&H with $11.00 going toward shipping for a...

Read full review of Active Products and 4 comments

Is Active Products legit?

Our verdict: Active Products has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Active Products's position as a benchmark of trust and quality within its industry. Users and clients of Active Products can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Active Products earns 98% level of Trustworthiness

Perfect Trust Endorsement: Active Products achives 98% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Activeproducts.com.au has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Activeproducts.com.au has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the activeproducts.com.au. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Activeproducts.com.au has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The activeproducts.com.au may offer a niche product or service that is only of interest to a smaller audience.
ComplaintsBoard
R
7:40 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Active Products Cheap Pressure Washer

My wife puchased an ActiveProducts 1650 pressure washer and I must say that it is the worst piece of crap that I have in my workshop. One of the presure adaptors broke off, because it is a cheap piece of plastic, just like all other pressue components in this motor. I just returned from crappy tire and of course there was a teenager working who was filling in for the boss. Of course his response was that my warranty had just run out, which it had by a few measly months. I have barely used thtis pressure washer but that didn't seem to matter to this little boy! I will be returning to speak with 'Harold' who is supposedly the manager and see what he can do for me ... although I'm not holding my breath.

This is a word to anyone to NOT BUY ANYTHING made by Active Products. Not only should the manufacturer be ashamed of making such a piece of crap, but the store should be equally ashamed for selling such crap to unsuspecting clients. Afterall who takes apart a motor to see if the parts or plastic or metal when purchasing a new tool.

Read full review of Active Products and 2 comments
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R
R
Rhonda Tullier Jeansonne
, US
Oct 15, 2018 7:53 am EDT

Gun Assembly leaks. Will replace o rings. Cannot reach customer service. Need detergent wand and bottle and extension to spray high.

R
R
Rhonda Tullier Jeansonne
, US
Sep 17, 2018 11:16 am EDT

Same complaint as most. Trigger leaks. Took it apart. Will replace o rings. Cannot reach customer service.

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Phone number

1300 765 777

Website

www.activeproducts.com.au

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