The complaint has been investigated and
resolved to the customer's satisfactionResolved Active Green + Ross Tire Centre — Manager Paul Kurtz is a LIAR!
resolved to the customer's satisfaction
The manager of this location Paul Kurtz is a total LIAR!!!
I had purchased 2 sets of tires worth $2, 000 & did not have my Futura Rewards card with me at the time of purchase. Paul told us to come back another time when I get my card & he will add the points.
After we had gone back with the card & he swiped it, somehow the points were never added as I find out 2 months later. I enquired about it & Paul now says he never agreed to add any points!!! So he changed his story! What a liar!!! My husband wasted his time to drive over there to show him the card so he can swipe it since he did not know how to add the points manually & then he said he will not give you points that you are entitled to? Even the lady from Futura Reward points spoke to Paul a few times to tell him how to add the points after the purchase without the card so why would she do that if he "apparently" never agreed to add the points in the first place?
Stay away from this Brampton location because the manager Paul Kurtz is untrustworthy & will screw you in other ways!!! Once a liver always a liar! He has lost a customer who was willing to come back & purchase tires again for 2 cars - never again!!!