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Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Acrylic nailsPoor service and customer service

I visited Amanda Jane's beauty salon on Saturday 5th May to have a new set of acrylic nails for a family wedding. I sat for 2 and a half hours, having an old set soaked off and the new set put on. I have had this done many times before and it has NEVER taken so long. The area where I sat having this done, had two beauticians working. The other beautician had 3 ladies in the time I was sat there.
When I left the salon I was very unhappy with the quality of the nails and the lengths and shapes. The only way I can describe them, was as though the beautician was a trainee, and hadn't done many sets before? I returned to the salon to express my dissatisfaction and was told by another beautician that I should return the following Tuesday (as it was bank holiday weekend) and a new set would be fitted free of charge. I actually confirmed this with her before I left, the new set would be free.
I was contacted on the Tuesday morning by Stacey, who after asking her I established she was the Manager. After a lengthy conversation and many accusations that I had what I wanted (even though I had explained straight away I was NOT happy) she refused to replace the nails. I found her to be very unprofessional and she came across as extremely young and clearly not capable of running a beauty salon let alone managing it!.
I have never complained about any previous beauty treatments, or any spa days I have attended but on this occasion I was completely appalled by the service (or lack of it!) that I received.
In todays climate I would think small businesses like Amanda Jane's would be trying to keep customers and help these customers to help them advertise their salon.

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