Menu
Acne.org / Daniel Kern
Acne.org / Daniel Kern Customer Service Phone, Email, Contacts

Acne.org / Daniel Kern
reviews & complaints

www.acne.org
www.acne.org

Learn how the rating is calculated

1.0 3 Reviews

Acne.org / Daniel Kern Complaints Summary

0 Resolved
3 Unresolved
Our verdict: Engaging with Acne.org / Daniel Kern at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Acne.org / Daniel Kern has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Acne.org / Daniel Kern. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Acne.org / Daniel Kern reviews & complaints 3

Sort by:

Newest Acne.org / Daniel Kern reviews & complaints

ComplaintsBoard
K
3:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Acne.org / Daniel Kern Wrong shipment, ask me to pay twice customs fees for their own mistake.

I'm used to buy on the website. Never had a problem until my last order. The company send the wrong product... I live in France. As luck would have it, I pay for the most expensive product (the bottle of 16 oz) and they send me the cheapest (8.oz)... I pay a high price for less product, and I paid the custom fees, 9 euros, something normal.

Anyway I had to contact the customer service for them to fix THEIR mistakes, and talking about custom fees. Ysabela thinks that it is totally normal for a customer to pay twice the tax fees, while if the company send the right product, I would have paid once. So now Ysabela wants to send the right product, but I have to pay my custom taxes twice for a mistake that the company did. She proposed me to give me credits on the website, but I am not okay with that option since I won't be ordering. I want them to pay them directly, as others company do in the US or refund me the money. But keeping the money on your website through a credit option push me to consume products I don't want for the moment. You can't force someone to buy you things whereas the fault is yours. So basically I will loose 9 euros for a mistake they did, I am not the one who messed up with the shipments. Your mistake, you should take in consideration the customer who is wronged in this story. Now Ysabela's strategy is to ignore me (since the 23rd no news from Acne.org whereas the dispute is not settled).

Really poor customer service with Ysabela, this is the last time I am ordering products. I really hate poor customer service, and people who are greedy. I am the one who is wronged, I paid full price, so I respected the terms of the contract, but still you want to minimize your losses as much as possible.

Good tips for you, don't mess up with the shipments, and you won't lose money.

I am still waiting for my refund, I am not paying twice taxes lol.

Read full review of Acne.org / Daniel Kern and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
D
D
Daba Diop
, US
May 09, 2022 6:58 am EDT

Hello,

Could you please tell us how do you reach them ? I m from France and I still didn’t receive my order ( I ordered since March ). I sent e-mails and calls but never have back from them.

Thank you in advance

K
Author of the review
K
Katianothappy
Sannois, FR
May 09, 2022 9:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Daba Diop

Salut, je les ai contacté par mail uniquement. Voici l'adresse : support@acne.org

Bon courage à vous !

ComplaintsBoard
N
1:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Acne.org / Daniel Kern not receiving my product

I ordered my second order with this company with great enthusiasm. Then I got busy and realized the products had never arrived. I went on line and saw that it stated the items were "delivered" even though I never received them. I looked and looked for a phone number on the site so I could just call in and talk to a representative and could only find an email. So I emailed and then got a response asking for my order number.

The order no was [protected]

Of course if I have a member number I can't find it on my account page.

It turns out that there is a fed ex tracking number but fed ex took it to my local post office who says they delivered it to my mail box. This is a box with a travel kit, large bottle of joboba oil and another tube. It would barely fit in my box so that means IF they delivered it, it was sticking out of my box with numerous pieces of mail since they all wouldn't fit and now I don't have $70 worth of product and the post office is saying to talk to the shipper and the shipper is telling me to talk to the post office or my neighbors.

I want my lost products replaced and I am very angry at the time it has taken to track this all down. It took two calls to fed ex and three or more to the post office only to be told that it was "delivered" but I don't have my product.

I looked for an address on their website and couldn't find one.

rom: "Acne.org Customer Support"

Read full review of Acne.org / Daniel Kern
Update by Nina C Miller
Apr 14, 2018 1:16 pm EDT

I added cut and pastes of the email correspondence that just told me to go ask my neighbors and also the order itself but that was not included in the text above. Please let me know if you need it.

Hide full review
ComplaintsBoard
T
2:15 am EST

Acne.org / Daniel Kern Their dealing with customers

Hi. My name is Seongje. I am from Korea. I am writing this to disclose what Acne.org did. I have been using their products since 2012 when I was in Melbourne, Australia. A few days ago, I bought some products and I realized by the confirmation email that the shipping address was wrong. I don’t live in Melbourne anymore. I live in Seoul now but it said it would be shipped to Melbourne. At first, I thought it was my mistake but it turned out it was not. The evidence is that when I set my shipping address as the one in Melbourne, it is 120.61 dollars but the one in Seoul, 117.20 dollars. (Please check out the pictures I attached, picture 1 for Melbourne and picture 2 for Seoul, you will see each shipping cost) After I paid, I got a message saying that 117.20 dollars has been paid (picture3), which means I correctly chose the shipping address as the one in Seoul. However, they insisted that it was my fault based on their system (picture4) and they said they would not refund for that. But how could I possibly know about the system? And if I had known about the system, why wouldn’t I have changed it? Let’s say it was my mistake (it was not my mistake though) A ridiculous thing is that I got a mail saying that “if the shipping address is incorrect, reply to us” (picture5), so I responded with the correct address right after I paid and checked out the mail. However, next day, all I heard from them was they already sent the products out to Melbourne and I needed to pay for the shipping cost. If they never check out my email, why would they send me such an email? I explained the situation to them via email but they told me to answer their call to talk about the problem. Do they not know it charges me to receive an international call? And what was worse, they called me at night two times. They even don’t know the time difference. Thankfully, my friend living in LA called them instead of me but they said that only when I let them know the products arrive in Melbourne, could I get the refund only for the products. I tracked the record but I found out something shocking. For the last 6 days we were talking on email, what I ordered was still in San Francisco(picture 6), which means they even didn’t try to take it back and just let it go to Australia. It is so inefficient and they are so IRRESPONSIBLE. Now, I already gave up the shipping cost and I am trying to get back the money for the products. I am not writing this hoping you help me or I could get the full refund. I just want everyone to know what they did to someone like me so called a regular customer who has been using their products for almost 3 years. I think they are so beyond common sense because they are in pursuit of the small benefit not knowing that they lose a customer who could bring them larger revenue in the future. What do you think?

Read full review of Acne.org / Daniel Kern
View 0 more photos
Hide full review

Is Acne.org / Daniel Kern legit?

Our verdict: Complaints Board's thorough examination reveals Acne.org / Daniel Kern as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Acne.org / Daniel Kern stands out for its commitment to quality and security. Clients considering Acne.org / Daniel Kern should delve into its customer service record to gauge compatibility with their expectations.

Acne.org / Daniel Kern earns 91% level of Trustworthiness

Perfect Trust Endorsement: Acne.org / Daniel Kern achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Acne.org / Daniel Kern. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Acne.org / Daniel Kern has registered the domain name for acne.org for more than one year, which may indicate stability and longevity.

Acne.org has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Acne.org has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Acne.org you are considering visiting, which is associated with Acne.org / Daniel Kern, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Acne.org / Daniel Kern have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Acne.org / Daniel Kern website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Acne.org / Daniel Kern protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Acne.org / Daniel Kern customer service

Phone number

+1 (415) 282-5376

Website

www.acne.org

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Acne.org / Daniel Kern?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Acne.org / Daniel Kern Customer Service. Initial Acne.org / Daniel Kern complaints should be directed to their team directly. You can find contact details for Acne.org / Daniel Kern above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Acne.org / Daniel Kern. Discuss the issues you have had with Acne.org / Daniel Kern and work with their customer service team to find a resolution.