ACME Markets
reviews and complaints

June 14, 2019 - I came into Acme to purchase a few things. I stopped at the Deli Department to purchase some salad. While waiting I pulled a number. I noticed down the other end where their salads were sold. Customers weren't taking numbers. So I asked a customer she informed me I did not need a number for that part of the Deli. When my turn came I processed to tell the associate (white woman) what I wanted. The associate was very rude and unprofessional with her language. Giving smart answers then processed to roll her eyes and laugh with another customer waiting to be served. I have been in customer service for over 12 years. I know this kind of behavior should not be so when dealing with the public. This associate needs to be retrained in customer service. After this incident, I left and call immediately called while in my car. I did talk to a Manager. He wanted to know what her name was I couldn't give him that. But I felt I should write in a complaint. Hopefully, Acme will address this associate about her customer service skillls. I really love shopping at Acme but right now I will take my money and business elsewhere.

My name is Michelle Barnett and my address is17 S Old Baltimore Pike, Newark DE 19702. My number is+[protected]. I was in store 871 on 05/28/19 @ 8:51 pm. I went to grab just 3 items. I went to the deli and NO ONE was working there. There was another customer waiting. The other customer had someone page for help. I left and came back and the same customer was waiting and still no employee yet. There was a black gentleman working in Seafood helping another black gentleman. I again left the deli and bumped into 3 Acme workers in the frozen food isle. They did apologize and were not able to work in the deli to help, but they did get on the intercom and again requested for someone to report ASAP to the deli. Again I went back to the deli and NO ONE was there except the other gentleman that was still waiting. This was about 30 min. I went to the seafood dept at this point. All I wanted was seafood salad from the deli, I saw that the seafood dept had it as well at this point, so I went to seafood and stood there and the black gentleman who was working there just stared at me. Finally I said "could I have a half pound of seafood salad please?" The worker looked at me and said "No I'm closed!" He knew I saw the other gentleman he waited on and he also knew me and another customer were waiting for over 30 min in the deli for help! I then was so angry I went to customer service and asked for a mgr. The manger asked if she could help me after she finished laughing and talking with another employee. I explained to her what happened and she said she paged someone to the deli and also sent someone outside to look for the deli employee. She did apologize and gave me a $10.00 gift card! I'm sorry but I am a night mgr and I work with customer service and that is awful customer service. Give me a $10.00 gift card to make it better that I waited with another customer for over 30 min for a deli person to show up which he never did, then I was pushed away from the seafood dept all over a half a pound of seafood salad, which was right in the case in front of that employee who clearly had no issues helping the man that was just there! That was disrespectful, degrading and personally I feel discriminated against! I have NEVER EVER FELT THAT WAY anywhere I have shopped! I never will recommend that anyone shop at that store! Like I said I've worked for wawa as a night mgr for a long time, I have never treated a customer that way no matter what and no matter how they treat me. That is not valuing a customer, and that is poor customer service. If that mgr knew that someone was needed in the deli for that long of a period she should have walked back there then to help and not waited 30 min then just gave me a $10.00 gift card and then offered to go back and give me my product! I have left to say is WOW! That's how you train mgt?

I attempted to use 2 rewards for Lucerne ice cream novelties on 2 different occasions at the Acme on Lincoln Highway in Downingtown PA. Both times I was charged. On today's receipt it implies I bought Signature brand but it is in fact, Lucerne brand. I don't understand why rewards are given if they can't be utilized & as someone with a fixed income those rewards are a big help

I visit acme 100 triangle center Yorktown heights (store2411) 2-3 times a week and every time I get cashier GIYLFIDONE I wonder why I didn't go to a different cashier she is rude and acts like she hates her job she shuts off her conveyor belt and slows down so YOU can bag your own groceries and if she does bag something expect your chips to be crushed and your fruit bruised because she takes out her dislike with you on your groceries. Time to find a new market!

This evening around 7:10pm I was at the acme in West Goshen, Pennsylvania. There is a heavy set white male with a red beard that works in the seafood Dept. His customer service with me was so bad that 2 different women witnessed the encounter and said I need to report him. Mind you there was a he took just ahead of me that he helped with no problem.

I frequent this store every week if not several times a week. The Deli dept., is awful.
I went to day and waited 15 minutes to get waited on. Their were 2 ladies (older Ladies) working the counter. They are very good BUT very slow. And there are always 2 to 3 workers working in the back but they can see how many people are waiting and non of them stop what they are doing and help and get some customers waited on. It should not matter what they are doing "customers come first". There has been times when I just go past the deli and do not get what I would like because of the line and only the 2 older women are working.

I wanted to complain several times but didn't today just put me over the edge that I had to say something.

This deli dept., has been the same since they the Acme remodeled and changed
all the employees at the deli.

Just an FYI I have stood in line several times hearing other customers complaing to each other.

Had a very bad experience in the store today. 11/26/18 The front end manager and the store manager are very unprofessional and rude. The front end women name is Elise. She questioned my $100 which is fine I totally understand that but the way she went about it was rude and embarrassing. Asking me where i got the bill and then calling the store manger instead of waiting for him. She continued her rudness in front of a line of customers acting very rude. Of course only 2 lanes are open as usual. Telling me she needs another form of payment. Not even waiting for the store manger. I had to use my credit card. After all was said and done the nasty store manager came she told him all was fine- since I was forced to use my credit card- i said excuse me i would like to speak to him he then looked at my bill and said it was fine- but was very nasty and said they got hit last night with fake bills. I worked down the road for 32 years was a customer but no longer will i be - acme in briarcliff manor NY 10510- missing all the regular crew from the A&P new staff is terrible-

I would like to explain that I have always had a good experience at all the Acme stores I frequent, except for my shopping visit today to the Lincroft NJ store 11/03/18 at 16:29. The bar code on the receipt was 00493200402811811031629 and it says that my Cashier was Elizabeth. The Cashier was not wearing a name tag on her red shirt, as I specifically looked for it.

The transaction number seems to be 11/03/18 16:[protected]

Just nine minutes before, at 16:20, (barcode 00493202300931811031620) I had a very good experience with a young man at Customer Service who helped me with a return. The receipt listed REY as the Cashier, but I do not know if he was using someone else's register to process my return, since he seemed to be handling several responsibilities. He was courteous and professional. At the time there were two young girls as cashiers working at the adjacent express check out, so I returned to this area for my final purchase.

As I approached, I smiled and asked both of them where I should place my items, as they were both currently without customers. Elizabeth was in the register area closer to the store isles and told me she would take care of me. As I began to unload my cart for checkout, she turned to the other girl and said, "it worked better when you were over at the other register because you don't do [censored] anyway" The other girl, shocked, said "excuse me?" I looked at the other girl and she was noticeably embarrassed as Elizabeth continued to berate her in front of me repeating her vulgar language. Saying "I see a lot around here and you don't do [censored]!" This one-sided attack continued as my eight items were rung-up. The other girl politely turned her attention to the approaching customer and continued to offer good service, smiling at the customer even after being verbally attacked.

Elizabeth then turn her attention to me and asked if I wanted to donate to something- I don't even remember what the cause was since she was so abrasive. I was angered and felt as though she needed some "cultural" retraining and I abruptly said "NO", gave her a look of distain and took my purchase to the young gentleman that had originally helped me, and I asked him if the Store Manager was available. He politely asked if he could be of assistance and I related the story. He asked me to confirm the two girls involved and I did, as I was only a few feet away from them. I asked again for the Manager and he informed me that he had just stepped out, but he would relate the comments to him.
The store Manager is listed as Frank Pickel

In a recent telephone survey, I had rated Acme as my favorite store and particularly commented on the quality of your meats and the superior service in all departments, rating the stores higher than Wegmans.

After today, I will probably drive the extra miles to the Shrewsbury Acme store to avoid shopping where there is such a hostile work atmosphere. As a University Professor, and a small business owner, it pains me to see such a young worker showing disrespect for both her coworkers and for the customers and I see no excuse for this. There were children near who could have been witness to her careless and crude comments. I would not tolerate that behavior in my classroom and I highly suggest this employee is disciplined- Extremely poor customer service from her, but the other parties involved handled themselves well.

Margaret Chandler Neville
[protected]
Tinton Falls, NJ
[protected]@gmail.com

I've been shopping at Acme in The Bryn Mawr, Rosemont area since there was an acme in Rosemont where the CVS now stands. I called the Penn St location in Bryn Mawr to ask what time the salad bar closed because the hour was getting late. Macalah answered the phone and informed me that she was not sure but she thinks they close at 9pm. I called at 7:30. I told her I was ony way and immediately began the walk to the store from my home near Rosemont as I do not drive. When I got there the salad bar was not only closed but Macalah looked like she could care less, and didn't even seem to register that I was the customer who she had just spoken to. She actually seemed to be in some kind of daze. As a mother of 5 and a school district employee, I know high when I see it. Although I am aware that you swab test your employees for drugs during the initial interview, may I suggest you pay attention to your employees and perform random drug test when an employee is visibly high. Bloodshot eyes and vacant expression to boot. Could have saved myself the trip and the aggravation. Will be checking out the salad bar at snap pizza in the future.

Last night 10/9/2018 while checking out at the Acme in Broomall PA front end manager Jackie was extremely rude about an issue where the register kept saying limit check and not accepting my card, When I explained my card was fine and requested the order be suspended and brought up at another register she made a rude comment about my finance and then proceeded to ignore me and only speak to the cashier telling her if it doesn't work on her register then it won't work on any. I have worked in retail many years and have used the trick several times. the cashier then brought my order back up on her own register and snatched my debit card out of my hand to enter them manually. This went on quite a while before I just decided to leave the cart there since the manager refused to help or come back over and the cashier was being very rude to me

As I was waiting in line at the deli counter at the Acme in Middletown Delaware on October 8th 2018 the gentleman behind the counter was taking my order when a woman by the name of Wanda, an employee of Acme who was wearing her name tag, went behind the deli counter yelling and screaming that she had been waiting forever and had been ignored. She was actually there less than 30 seconds, the people behind the deli counter were clearly short handed AND there was a line of customers patiently waiting for their order. The gentleman who was slicing my order completely dropped everything to do go take care of Wanda, who by the looks of her uniform was management, due to the fact that she was making such a fuss. While the gentleman behind the counter was taking her order he repeatedly said to me that he was sorry for the inconvenience and he'll be with me shortly in front of Wanda and she not once said sorry or even acknowledged the fact that she had cut in front of 4-5 customers. As if her basically forcing herself to the head of the line by making a huge scene wasn't enough she then had the audacity to tell the employee to "Add an extra piece of chicken to my bag for making me wait" I have shopped at Acme all my life and have never seen something so disturbing. If Wanda is the type of person that you want not only representing your store but also managing it than I am not sure if Acme is going to be a place that my family and I continue to shop at.

I have shopped at the Audubon acme since it's been there. Actually I've shop at that store whatever the name is for 47 years. It's great that they finally did some desperate updating however looks are not everything. I have bought home expired items after the revamp. Just last week I pointed out that there were expired sour cream on the shelf. I saw an entire turkey breast in the lib meat counter with the expiration date clearly showing. I just got home from getting a few things and my box of macaroni has an expiration date of 9/18/18another trip back. They really need to get a grip on that i have never had this problem in the past would like to know what's going on. If this continues I may have to go elsewhere.

Just left Acme in Washington Township about 20 minutes ago due to a very rude employee (male older gentleman) who stopped me and without a greeting or an excuse me- just loudly tells me I can't use my own bag because we "can't see what's in it, and you can run out of here ." This is while I was shopping." You have to get a cart. "No explanation that it's a rule. Basically accusing me that I was going to steal from Acme. My family moved here 1987 and has been shopping there since, but I've told them to never go back. We are now ShopRite people. Two things I have I have to say about this are:1) It's a dark bag but I use so they don't have to give me a plastic bag, And, I've seen numerous people use burlap type bags . You can't see inside that. 2)I don't want to assume he's racist since I'm a Filipino that many think I'm Mexican. But who's to say in this era.
Nevertheless, if a company puts people out on the floor like this, it doesn't deserve our business. Family of 7.