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1.0 8 Reviews

Acelote Complaints Summary

0 Resolved
8 Unresolved
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Acelote reviews & complaints 8

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9:23 am EST

Acelote over the sink stainless steel dish rack

I ordered an over the sink stainless steel dish rack in November. It took a month to get a valid tracking number and 2 months to get here. Then what I got was not even remotely what I ordered. I got a plastic tray thing and it arrived damaged. I have been emailing their customer support, but the only resolution they offer is for me to return the broken item with me paying for shipping or to give me $10, since they claim what I got will work just fine. That's not acceptable. I have been emailing them for over a month about this and they have since stopped emailing me. I am still trying to reach out to them, but with no luck. I have attached a picture of the receipt from the item I ordered, which does have a small picture of it, as well as a picture of the damaged item I received.

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8:48 am EST

Acelote hty™-drain rack!multi-function dish drying rack over sink display stand stainless steel kitchen storage shelf holder

This is the most ridiculous scam! Three plastic trays! That's all it is! It was supposed to be a full stainless steel rack for the kitchen sink.

This was ordered on November 10, 2019 and FINALLY arrived on January 25, 2020! It took 12 weeks for this to be delivered, and now what do I do with 3 plastic trays?

There aren't any instructions to show what this plastic is supposed to do or how it's supposed to look, or even how to put it together!

I do not want to have to spend the time or money to sent it back, but I want a refund NOW!

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5:31 pm EST
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Acelote hty™-drain rack!multi-function dish drying rack over sink display stand! × 1

November 8, 2019, I ordered the above product, picture 1 shown below. Today, I received the product, but not what was advertised or shown by them. What I got was as shown in picture 2.
I would like a complete refund, including shipping.
The merchant as listed on my PayPal receipt is: Sunshine Living Hall
[protected]@gmail.com
Transaction ID is: 4SN56916BD550844L
My order number is Order XY01-19163
Please be advised that I will also be filing a complaint with PayPal.

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12:34 am EST

Acelote over the sink dish rack stainless steel

I ordered an over the sink stainless steel dish rack and waited almost 8 weeks for it to arrive. My payment was sent through PayPal so when I received the item that was sent to me I was shocked it was a three piece plastic stacking tray. I immediately contacted the company who informed me that it is the correct item. I responded back with pictures of what they sent versus pictures of what I ordered only for them to say were sorry that they give me a partial credit. However in order to get a full refund I would have to send it back, but they even admitted that sending it back with cost me more money than I spent and it's better to just take this $10 credit and be done with it. Unfortunately no credit was ever given and I had to open a resolution with PayPal. Only for PayPal to close the resolution because I was unable to provide a tracking number as proof I sent it back. The problem is the address they provided for me was in Chinese, however when I had a translated it was an impartial address that was not shippable by United States Postal Service so I'm still trying to explain that to PayPal to no avail and have not received any credit. In addition the three stacking plastic tray they sent me was broken in many pieces when I received it so I don't even have any product that is usable.

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11:05 am EST
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Acelote dish drain rack

I received mine very disappointed! Wasn't what I expected at all for the price I paid. It was only 3 plastic trays. Very upset and I want my money back or y'all to send me the right one! If y'all are going to advertise something and sell it, then it should be the product in the picture. Not cheap plastic. We work hard for are money to buy your products it should be what you advertised!

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7:14 pm EST
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Acelote Hty drain rack - (above sink dish rack)

The site required that you measure your sink area so that the giant over sink dish drainer would fit. It was something like 31" tall by 34" wide. I waited TWO MONTHS and I finally received a package of garbage! Three tiny plastic trays are all I received. Looking at reviews on Google this happened to many people too! We've been ripped off. The entire experience was I paid $27.00 to wait 2 months to look like a fool.

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Janabanana79
, US
Jan 16, 2020 5:02 pm EST

Biggest waste of money ever! Nothing like description and picture. This is not what was advertised!Took 3 months to get these 3 tiny plastic trays that fit in my mailbox! Seriously unhappy with this!

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Butterfly!!
, US
Jan 04, 2020 10:56 am EST
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I received my drain dish rack. Was not what was advertised! It wasn’t even stainless steel it was 3 plastic trays. I want to return it and get my money back or y’all send me the right one! Very upset!

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Butterfly!!
, US
Jan 04, 2020 10:53 am EST
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I received mine very disappointed haven’t Even taking it out of the plastic. It is just 3 pieces of plastic I want to return it and get my money back. I need a address to ship it back.

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9:47 am EST

Acelote Over sink drainage $27.99

https://www.youtube.com/watch?v=ntczISDANno&fbclid=IwAR1fgioUhvB9DByeC--ys5pof-3Lzu5g5Gt_IWc7ekxVbsOUBXMUf7_FTKo

https://www.complaintsboard.com/acelote-dish-rack-stainless-steel-kitchen-storage-c1197722

Kindly refund $27.99 otherwise I will have no other choice than to take further action to recover my loss, you will not be allowed to get away with defrauding customers

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7:47 pm EST
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Acelote dish rack stainless steel kitchen storage

I ordered a metal two tier drain rack via Facebook from Acelote. Very disappointed when I recieved a cheap plastic stand. Not worth the $27.99 that I paid. I went to the website and it says "HTY Drain rack/ multi- function dish drying rack over sink display stand Stainless Steel kitchen storage shelf holder -$15.99". They changed the picture on their website to this cheap plastic thing. It's a scam. The first picture is what I was supposed to get. The second is what I got.

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Update by Budw72
Dec 11, 2019 7:49 pm EST

Full address- Chanyeyuan - Chengdu Shuangliu District Customs Clearance China Contacts

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Yvonne Stewart-Taylor
, US
Dec 14, 2019 8:24 am EST

Acelote https://www.youtube.com/watch?v=ntczISDANno&fbclid=IwAR1fgioUhvB9DByeC--ys5pof-3Lzu5g5Gt_IWc7ekxVbsOUBXMUf7_FTKo I ordered a metal two tier drain rack via Facebook from Aceloteon 16/11/2019. Very disappointed when I received a cheap plastic stand today 14/12/2019. Not worth the $27.99 that I paid. I went to the website and it says "HTY Drain rack/ multi- function dish drying rack over sink display stand Stainless Steel kitchen storage shelf holder -$15.99". They changed the picture on their website to this cheap plastic thing. It's a scam. I have sent them an e-mail requiring my money refunded . [protected]:59
Windermere DO, Delivered by

[protected]:57
Windermere DO, Due to be delivered today

[protected]:26
Windermere DO, Arrived at

[protected]:38
Preston Mail Centre, Item Despatched to Windermere DO

[protected]:00
Heathrow Worldwide Distribution Centre, United Kingdom, Item has left our International Processing Centre

[protected]:14
LANGLEY HWDC, United Kingdom, Item Received

[protected]:36
China, Item Leaving overseas

[protected]:15
Sender preparing item

[protected]:40
China, Item received at

this is totally outrageous, unacceptable FRAUD

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