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5.0 2 Reviews

Accounts Recovery Complaints Summary

2 Resolved
0 Unresolved
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ComplaintsBoard
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4:16 pm EDT
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Accounts Recovery Don't follow rules for collection

This company will call and leave messages re: debt collection BEFORE fulfilling their legal obligation of attempting to contact you in writing. They will ignore repeated written requests to have calls cease, despite being legally obligated to do so. If a letter gets lost/misdelivered they may refuse to resend a letter. The pre-recorded message is extremely intimidating/angry in tone. The ombudsperson is ineffective and argumentative.

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PGYC
Phoenix, US
Jun 01, 2011 1:01 am EDT
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Reporting Complaints about a Collection Agency in Canada

http://www.bankruptcycanada.com/debtcollectors.htm

ComplaintsBoard
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12:00 am EST
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Accounts Recovery Harassing phone calls!

I have been receiving 5 to 7 calls a day from these people. I owe money on a credit card. It started with Nor don collections and they harassed me so much at work, it was part of the reason I was let go when they were bought out. Now Accounts Recovery Corp. has my account and they are relentless. They call daily 5 to 7 times. I explained I no longer was working and they made fun of me and said pay! I said I would send them some money, they said I wouldn't and now they just keep calling. Every time it is someone more abusive than the next.

The last guy I took a call from said he was sending someone to work to send me papers because they were suing me, I told him to go ahead, I don't have a job anymore. He said they were on their way to my old company. Then they called back and left a message saying this was the last chance to pay or their client had advised them to proceed. What the heck do I do? I also asked them to stop calling and only correspond with me through the mail, they said no!

The amount is also over double what Nor don agreed to accept.

Read full review of Accounts Recovery and 37 comments
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it's me again
, CA
Aug 02, 2017 4:04 pm EDT
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you sir, are an idiot

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it's me again
, CA
Aug 02, 2017 4:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I meant the guy that works for ARC not Consumer Protection BC

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PGYC
Phoenix, US
Jan 18, 2013 2:54 pm EST
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if you live in Canada and are being harassed or receiving calls from this company please file a complaint here so we may investigate and take action.

http://www.consumerprotectionbc.ca/consumers-debt-collection/how-to-make-a-complaint/debt-collection

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Confusedlm
mbjtyyh, CA
Feb 08, 2012 7:39 am EST

Also, they are stating the bill is $1600, I have never had a phone bill like that in my life. Where would they be coming up with this number ?

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Confusedlm
mbjtyyh, CA
Feb 08, 2012 7:34 am EST

I am confused ...I thought after 6 yrs a debt is stats barred. I am receiving calls from ARC trying to collect on an old phone bill (Bell). I have no problem with a collection agency doing their job, but do not understand how they can break the law, laws are made laws for a reason. I was in the middle of my marriage ending and I did end up claiming bankruptcy as it was a priority to feed and house my two kids (this was years ago). I am assuming some how that the phone bill did not get included. It wasn't something that even entered my mind until I started hearing from ARC. Now I am not sure why this bill was missed in the bankruptcy, I do know at the time my mind was a bit off due to the separation. Which is why I assume that stats barred laws exist, so people in such circumstances are not held accountable for the rest of their lives. I am not someone who decided one day "I don't think I'll pay my bills anymore". just for fun. Any way, back to "Stats barred". This bill is approx. 10 yrs old, are they allowed to still try and collect? The last letter said, "We will take further steps, if payment not received in 5 days". What is the next step? Can they take a stats barred bill to court ? I have been told not to have contact with them at all because they are trying to reset the date ...is that true?

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it's me again
, CA
Aug 02, 2017 4:09 pm EDT
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Replying to comment of Confusedlm

no, they cannot take a statute barred account to court. You can call them and tell them that the account is statute barred to remove you from their database. Some collection agencies buy bulk old debts. They pay pennies on a dollar for these old accounts so if they can collect even 10% of what the bill is worth, they are making money. They cannot put this collection on your credit report but please, pull the free copy of your credit report to ensure that they haven't done something sneaky and placed the collectionon file just to ruin your credit score.

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ARCsucksstaledogfarts
Oakville, CA
Feb 04, 2012 12:43 am EST
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ARC are complete bullies! I do agree that if you buy something you should pay for it. I bought a Dell laptop when I was employed and making my payments. I lost my job and have very little funds coming in. I have to pay the necessities first like rent, car, gas and food. After all that is taken care of, there is nothing left. I have offered to surrender the laptop, but they won't have that. They are demanding an amount that I obvious can not muster up in a couple of days. Her tone was very unprofessional and I had expressed that I didn't appreciate it. She proclaimed that she speaks like this to her own mom and children. I feel so sorry for her kids. If I was her mother, I would feel guilty that I spawned Satan from hell and unleashed her onto the world. For the collectors of ARC, you seriously need to consider that you catch more flies with honey than vinegar. Stop being total ###S and take a course on professionalism.

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PGYC
Phoenix, US
Nov 25, 2011 7:44 am EST
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***URGENT
If you live in British Columbia, Canada please go here to file your complaint. A investigator will review your file and contact the company. You MUST file a official complaint with the forms available at our website at the link provided below.

Thank-you

http://www.consumerprotectionbc.ca/consumers-debt-collection/how-to-make-a-complaint/debt-collection

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OneManInAjax
Ajax, CA
Nov 23, 2011 5:15 pm EST
Verified customer This comment was posted by a verified customer. Learn more

ARC is currently under investigation by the RCMP, and most provincial police forces, along with numerous government ministry's including Ministry of Consumer Affairs. They DO NOT hold a valid license for operation in Canada and have over 185, 000 complaints against them for attempting to bypass collections laws in Canada. They have been found liable in 3581 cases of harassment via telecommunications by CRTC and RCMP. Many of the companies who deal with ARC have severed their contracts as a collections provider and ARC still continues to call/mail/harass clients of those companies even 2 years after the contracts were ended.
ARC is currently prohibited from contacting clients in Ontario, unless the call/mail originates from a verifiable Ontario office. Arc is under a order from Consumer Affairs to contact all clients via mail PRIOR to any phone contact. If the person(s) cannot be contacted via mail, they then CANNOT call.

If you DO NOT have dealings with a company quoted by Accounts Recovery Corp. contact your local police department or RCMP
If you DO have dealings with the company quoted, contact that company and verify they hold a CURRENT contract with ARC, then request to deal with the company DIRECTLY, and not ARC effective that day. Any further contact from ARC is harrassment and please report it.
In most cases the company will be more than pleased to deal with you directly, as they will not have to pay ARC, and your settlement or payments will be vastly different if you go through the company directly.

All of the above can be verified with a simple call to Ministry of Consumer and Small Business Affairs, RCMP, your local MP or MPP, or in BC, the Provincial Courts

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Sickofitincanada
Barrie, CA
Nov 08, 2011 5:30 am EST
Verified customer This comment was posted by a verified customer. Learn more

I just want to say to some of the people on here defending arc that you need to learn the laws regarding debt collection in Canada before you run your mouths. One thing i do want to say is read the laws everyone, you will learn your rights, and how to deal with them. A collection agency can not harass you. If they call your work inform them you may be fired for it and they have to stop. Send them by mail a letter stating that you no longer wish to correspond by phone and legally they have to stop calling. They can not use vulgar language, threaten you in anyway, or pretend that they are a legal representative. They can file a legal action against you, but if you do not go YOU WILL NOT GO TO JAIL, you will just lose and will not get to state your side.! They can not threaten you with jail time. Before all the freaking out starts and people who agree with arc start calling me names and saying that i am a low life bum who does not pay my bills, think again. You do not know me and i am only showing people that by learning the laws that they can not be harassed, bullied, or beaten up by these low lifes who think it is ok to hurt people. Yes i think collection agencies are a good thing, but sometimes bad people work for good companies. If they follow the law to recover money that is owed then i see nothing wrong with it. Good luck all!

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vicguy123
, CA
Nov 03, 2011 8:05 pm EDT

Well all i gotta say is i know 100% for a fact they use bogus Facebook profiles to track debtors down...thats deceiving and against the law..so watch out on FB

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87sluggo
Burnaby, CA
Jun 16, 2011 10:45 pm EDT

Hi everyone! I bought a computer from Dell a couple years ago, they talked me into a 50" flat screen to go with it, but the next morning I'd decided against it and called back to cancel. Dell told me it had already shipped, so when I got it, I should call them to make arrangements to return it. I didn't want to be on the hook for the return charges tho, so when Purolator showed up I just refused it and they took it with them. I phoned Dell to tell them this, and they ackowledged it, but they conveniently forgot to change my automatic bank withdrawal to reflect the fact that I should only be paying for the computer.
Sooooooo 18 months later, I put a hold on the payments, because the computer had been MORE than paid for. I started getting phone calls from Dell, demanding I provide proof that I'd sent the TV back. Where the heck am I supposed to get the "proof" ? I never signed anything I said, I just refused it. They were the usual amount of rude, and then I just stopped taking their calls.
Now it's three months later, and they've passed it on to ARC, who have started leaving polite messages twice a day. I haven't answered any of their calls over the last month, they don't have my current address, and NO ONE, except for The Man, addresses me by my given name, so anybody calling for me at work would get a "huh?"
Next time I'm buying a computer at the Wal-Mart...

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