Account Assurecredit card/account assure

P Nov 01, 2019 Review updated:

My account with VS since 2012. Paying the bill but the balance seems to always be the same. I call to find out why and was told part of my payment is going to account assure. I'm like... what is that?? Insurance. Had no idea VS fine print when I signed up according to them I opt into some kind a money protection... Really?? How come I'm just being told after 7 yrs?? Never got a mail from them. Just been taking my money.. A total SCAM set up by VS and Comenity bank!! Total Robbery!!

Responses

  • Ke
    Kellie a dave Dec 04, 2019

    The phone number I called is one [protected]

    0 Votes
  • Ke
    Kellie a dave Dec 04, 2019

    They've been charging my card for the past four years $20 a month. I called one [protected] and complained. They said they could only give me back 6 months, $120 back on my card. I just called tonight because they said they would submit a claim for the rest and they haven't heard anything I have to call back in 10 days. They submitted another claim 😡😠🤔

    0 Votes
  • To
    Tootsie Roll Jul 29, 2020
    This comment was posted by
    a verified customer
    Verified customer

    @Kellie a dave They told me the same thing. A scam people beware. Dont invest in this card.

    0 Votes
  • El
    Elizabeth Larrauri Nov 15, 2019
    This comment was posted by
    a verified customer
    Verified customer

    they did the same to me, I never heard about his scammers till today upon checking my bills which I have in auto-pay... they don't want to refund all the money they have taken without my consent.. I need help.

    -1 Votes
  • Sh
    Shannen Reese Nov 03, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Same here! Very disappoint in VS! Very shady. Have you had any success in getting a refund?

    1 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.