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AccorHotelsrefuse to add points to my platinum card

I am Mr.Vasileios Vanos, Platinum card no: [protected] 5. E-mail:[protected]@gmail.com. I stayed the whole month of September 19 and I prepaid for October 2019. Each stay around 2000Euros. The front desk refused to add any points to my platinum card. They told me that you changed the policy as Accor. Please clarify so I can move to another Hotelier chain in Dubai, as I am planning to stay for 4-5 months more.
If not, you take it up please with the Hotel, so I do not loose my points.
The ball is at you court.
Please see attached photos

AccorHotels
AccorHotels
AccorHotels

Va
Oct 06, 2019

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