accommodations on lake cowichan riverfrontbed bugs

D
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a verified customer
Verified customer

We reserved a room at this place-now called boutique waterfront lodge for two nights. after being in this room for only two hours we discovered that the room was infested with bed bugs.we were offered a refund by the attendant. we went to our room to gather our belongings and returned to the office to deal with the refund. The attendant gave us a piece of paper with the owners name and # written on it and were told that only she could refund our money. We contacted her only to be yelled at and told we would absolutely get no refund of our money for two nights stay. We were only there for two hours!
this woman, cathy youlden, is insane and had my wife who is seven months pregenant in tears. Do not stay here.

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