The complaint has been investigated and
resolved to the customer's satisfactionResolved Accesscleans, Vibrant Beauty — taking money from my bank account
resolved to the customer's satisfaction
These two companies have taken money from my visa debit card and l have not given them permission to do so. When l checked my bank account l saw two payments of $95-99 australian had been taken out by accessclean and another amount two weeks before the 22/09/2009 and also an amount of $98-95 by a company called vibrant beauty. I immediately rang my bank and asked about these amounts and was told the money went to the usa to these two companies, l did not authorise these payments as l am a pensioer who is also a paraplegic and money left in my account is for my electricity, gas, telephone and internet, now these have not been paid and l am terribly destressed and upset and need to know if l can recover this money as this has left me in a very bad position. Can you please help or advise me what l should do beside notify my bank about this, should l cancel my visa card and get a new one so this doesn't happen again, l await your response, thank you, dianne wicke.