Menu
Access Self Storage
Access Self Storage Customer Service Phone, Email, Contacts

Access Self Storage
reviews & complaints

www.accessstorage.com
www.accessstorage.com

Learn how the rating is calculated

1.2 19 Reviews

Access Self Storage Complaints Summary

1 Resolved
18 Unresolved
Our verdict: If considering services from Access Self Storage with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Access Self Storage has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Access Self Storage. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Access Self Storage reviews & complaints 19

Sort by:

Newest Access Self Storage reviews & complaints

ComplaintsBoard
W
10:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Access Self Storage Non refund of rent on vacated unit

I have been a longstanding customer at Access Wandsworth, renting two units. Last December, I vacated one of the units, and the management team acknowledged this and confirmed that there would be a part refund for the month. I also sent across the code to the padlock.

However, I have still been charged for the empty unit, and Access has taken around £1600 from my credit card for the first three months of 2024. The manager, Brett Stone, said that because I had not removed the padlock, the unit was still 'live', and no refund would be issued.

Checking Access's T&Cs, customers are 'requested' to remove the padlock, which does not give Mr Stone the legal weight he needs to enforce his actions. It does not state that the padlock must be removed and that the unit will still be charged unless and until it is removed.

Claimed loss: £1,608

Desired outcome: Credit sent to my credit card

Confidential Information Hidden: This section contains confidential information visible to verified Access Self Storage representatives only. If you are affiliated with Access Self Storage, please claim your business to access these details.

Read full review of Access Self Storage
Hide full review
ComplaintsBoard
M
11:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Access Self Storage Storage time/ unprofessional staff

I want to complain because I have been their customer for 4 months and I had a 35sq ft storage and I moved to a smaller one and since I finish work after 7 pm and the storage closes at 6 pm I asked if I could have access to the storage at 7:30 pm and at the beginning, I was told yes that they would call me back and they made me wait 5 hours and if I didn't call them back they would leave me waiting and in the end, they told me that I couldn't have access to the storage after 6 pm for security reason but only those who have the big storage which I found discriminatory also because they should have warned me before I took it but nobody told me anything. And I found that unprofessional.

Desired outcome: I would like an apology and a discount.

Read full review of Access Self Storage
Hide full review
ComplaintsBoard
S
3:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Access Self Storage Not receiving my deposit back

I rented a unit for 1 week. Either 6th or 7th February. I am still awaiting my deposit back.

Also whilst renting the unit I was not able to access bigger items because the lift was not working for at least 2 full days. I had to take bags down by stairs and leave the big items until the lift was working again. So I lost 2 days of collecting my belongings.

Now I feel like I am begging for my deposit back.

I have spoken to Julian and he informs me yesterday I should receive a hsbc link to retrieve my money. Why am I having to phone for my deposit back.

In fact for the inconvenience caused me I don’t really feel like I should be paying for such shoddy service.

Please contact me as soon as possible.

Regards

Siobhan McMillan

Desired outcome: My deposit back/or a full refund

Read full review of Access Self Storage
Hide full review

Is Access Self Storage legit?

Our verdict: Complaints Board's thorough examination reveals Access Self Storage as a legitimate entity with notable strengths. Despite a 5% resolution rate on customer complaints, which invites a closer look, Access Self Storage stands out for its commitment to quality and security. Clients considering Access Self Storage should delve into its customer service record to gauge compatibility with their expectations.

Access Self Storage earns 91% level of Trustworthiness

Perfect Trust Endorsement: Access Self Storage achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Access Self Storage. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Accessstorage.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Accessstorage.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Accessstorage.com you are considering visiting, which is associated with Access Self Storage, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Access Self Storage as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Access Self Storage have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • While Access Self Storage has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 5% of 19 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Access Self Storage protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
D
5:55 pm EST

Access Self Storage Storage unit

I want to reach out to you. Without a long story. My mother and father got a unit 3 years ago. Been paid. My father is now gone and my mother has been waiting for a settlement. The staff had told her she could get a "deal over" christmas. ]

THis was $100 and the 2100 cut. Seemed it was not true. She was not able to meet the date of the 25th as there was a storm. They said then that the 18th would be the latest. I paid to arrange a truck and movers as I am in another country. When she went to the unit. They said they wanted $4500. This made no sense. After emailing today. They said the bill was $2100. I am wondering if money is being taken wrongly.

I am also very stressed as 90% of the items are Personal. Photos ext.

Something fishy is going on at this office on anne st. The unit is under Witherell.

Is there anything we can do to repair this? Even if she has a day to collect.

Waiting on your response.

Desired outcome: I want the $100 deal

Read full review of Access Self Storage
Hide full review
ComplaintsBoard
N
11:06 am EDT

Access Self Storage Unprofessional and rude employee

We are customers of Access Storage (Toronto Area) and have units in two of their facilities. One of the facilities has amazing staff (Natasha) and the other has a gentleman that is beyond approachable. On July 6, 2022, I contacted the gentleman in regard to a problem we have with having the equipment we rented to unload a commercial shipment being picked up on the same day. There were two pieces of equipment, a telehandler for off-loading the truck and a forklift for putting into the storage unit. We understand that the facility is not responsible for anything on their site, however, this would be overnight only and we are responsible for the equipment. We would have accepted to pay for parking the two small vehicles overnight but instead was told very abruptly and at times cutting off my sentences that he wanted nothing to do with it. In fact, even if we parked them on the road he would not hold the keys for pick up the next morning. Again, I understand that it is not Access Storages problem but it is their clients problem and a small concession would go along way with customer satisfaction. We currently spend over $3000 a month for 4 units with Access Storage and you would think that the staff would be more approachable and a little understanding. Being told repeatedly by this staff member it is our movers problem is not acceptable, as we have no movers and I was cut off every time I tried to explain.

Desired outcome: Ability to park forklift overnight for pickup. Unless addressed today can't happen as delivery is tomorrow July 7, 2022 at 8:00 a.m. Get staff trained in Customer Service.

Read full review of Access Self Storage
Hide full review
ComplaintsBoard
M
10:34 am EST

Access Self Storage Refund

Hello
I was and am still due a refund from Isleworth access self storage and have numerous communication calls and emails from the management assuring me the refund will process. It's been going on a fe months now and I have had no refund or returned emails or calls in the last month . Please see screenshots attached at the various attempts.

Thank you

Melissa

Desired outcome: My refund processed ASAP

Read full review of Access Self Storage
View 0 more photos
Hide full review
ComplaintsBoard
B
10:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Access Self Storage Threat of debt collection

I have a grievance with Access Storage in Beckenham, I currently have an outstanding debt of £30 for the use of the locker. Unfortunately Access Storage do not take cash, I am currently home schooling due to the current Lockdown rules. And the account that has monies in it to pay the balance, I had to request a new telephone banking password as it isn't an account I use on a regular basis.
I notified Access Storage by telephone and I had hope to pay off the outstanding balance on Friday 15th January and set up a direct card payment as I have a new bank card in the locker.
However I still haven't received my new telephone banking password and I cannot clear security without. On Monday 18th January I had to request a new one and I currently await this now
In August of last year I completed a new direct debit mandate, and for whatever reason for 3 months I had constantly send emails chasing Access Storage Beckenham for an update regarding the mandate . I later found out that my direct debit details has not been accepted
Now I've received an email dated yesterday (19/01/2021) stating if I do not pay the outstanding fee of £30 they will refer my details to a debt collection company - I am livid. As with most debt collection companies you end up paying additional admin costs which is unfair and disappointing.

I have been with Access Storage since 2017 and I am shocked at the way I have been treated furthermore there was no issues prior until my direct debits were unable to be reinstated.

I am simply asking for more time or an alternative solution to this matter. I have asked family and friends to loan the money as I only have cash but no-one is in a position to help which is understandable as we are in a lockdown.
Regards

Desired outcome: To be given more time to pay of the outstanding balance

Read full review of Access Self Storage
Hide full review
ComplaintsBoard
G
2:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Access Self Storage Late fee

I have a grivience with access storage, with what I class as ridiculous charges for a simple late payment which I had given notice via email and verbally over the phone for in advance in dec 6th 2020. I told them I would pay at the end of dec 2020 but was unable (due to lockdown ristrictions) to pay till jan 5th 2021
The payment was due on the 7th 12 -2020 and I was told that a late fee of £16 would be applied, by the 22nd -12-2020 I had debt collectors contacting me about a debt from acess storage and demanding money even though the month hadn't ended yet. I have recently been contacted by acces informing me they will not waver the late fee because they involved a debt recovery company and this payment is for that but I find this unreasonable even though it was late, and I payed a late fee, during the climate we are going through with covid -19 and lockdowns I think this is wrong.

Desired outcome: Fee should be Wavered

Read full review of Access Self Storage
Hide full review
ComplaintsBoard
I
8:37 am EDT

Access Self Storage Customer service problems

Re; Account 2585 Catford Branch
Name. Ike Hanley

My account was closed whilst in the process of negotiating payment to clear the arrears and without adequate notice or warning and was instructed to vacate the storage by 31 July. I paid all arrears up to the end of June and offered to pay July and August but was refused.
The problem is I live in France and I have stressed that it would be difficult, costly and inconveniencing for me to abandon badly needed work here and spend a few days in London relocating my belongings as I have a large storage unit with my life possessions.
I was sent a letter by Cassie Brooks extending the eviction deadline to 7 August adding a note to contact her in the event of any queries. I tried many times by phone, text and email but with no reply and was eventually informed that she was on holiday until 10 August. Now back from holiday she refuses to answer her phone and has sent a message stating that my unit will be emptied tomorrow 14 August.
I have explained my French residence situation to her by email and made several points regarding my accounts including the Catford's stores' reluctance to communicate with me by phone even though they know I live abroad, but she just basically ignores all. A situation here where the customer service clientele is not talking to the customer even though she placed this "I trust this clarifies our position however should you have any queries please do not hesitate to contact me."at the end of her first email.
I could understand a problem if I was trying to avoid payment but I have offered to pay the current bills but I am being ignored. We are in the middle of a Pandemic crisis where many are losing their jobs, their lively hoods and even some are losing their lives and I am fortunate to now be in a position to cover the storage costs, the last thing I need now is the hassle and problems I am now encountering.
I am consulting with legal entities who have advised me to exhaust all possible communications with Access Storage before engaging official legal action.
I really hope you can help and at least communicate with me regarding this issue before it escalates out of control.

Read full review of Access Self Storage
Hide full review
ComplaintsBoard
L
8:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Access Self Storage infestation of mice; access self-storage, 107 westmead road, sutton, surrey, sm1 4jd - damage of personal goods

I rented out a lock-up with Access Self-storage in for 2 years due to my house being sold and staying at my parents house whilst I was looking for somewhere to live! This took 2 years having paid the enormous amount of fees every month to secure my personal belongings! I put all my trust and faith into this company! I paid over the 2 year period £5, 500 in monthly fees! In January 2019 I purchased a flat and had to visit the storage to sort out my personal belongings! I had arranged to sell a small amount of my items. On the evening of
The 6/2/19 we were sorting out items whereby I had 3 sofas, I was going to sell 2! It was brought to my attention by the gentleman that 2 of my sofas had been soiled with mice droppings and urine! I then realised to my horror that all my personal belongings had been ruined by the infestation of mice! I was accused by this storage company of having stored food, but I had signed a
Contract stating that no food was allowed in these lock-ups! I had taken out insurance which amounted to £2, 000 (not having a crystal ball, I was told I should have taken out more?) this amount only purchased 1 sofa! Due to this infestation I have lost everything! I could not move my belongings and did not want any of these soiled items in my new home, I have lost sentimental items which have been a huge expense to me with loss of savings and damaged items having to be replaced! Access storage arranged for an assessor to visit the storage just to prove me
"Wrong" that I had stored food? The report which I am demanding a copy has stated that I had "NO" food in the lock-up as the mice did not nest, but were travelling through! I am now demanding a copy of the report and compensation of loss of damaged goods, loss of savings and £5, 500 spent in monthly fees! I have had no response yet from Access-Self Storage, but I will pursue this to the bitter end to get justice!

Read full review of Access Self Storage
Hide full review
ComplaintsBoard
P
1:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Access Self Storage customer service of kingston upon thames branch

Hi. I've been faithful user of 2 x large units 1330 and 1328). Every month over £750 cost for both units. Due being self employed I have missed few payment via Direct Debit but straight away always made payment via CC. This month while I was on holiday Direct Debit has not been paid again. Unfortunately I came back to UK today and came to settle account, I've have been charged twice £36 of late charges fee (which I didn't know about). Could you please refund those charges from my account as that's too much to pay. I've tried to talk to Manager but lady was not interested even if I threatened with leaving completely to competitors. I understand that maybe T&C have changed but in current climate every penny counts specially when I try to maintain self employment. Peter Heryng

Read full review of Access Self Storage
Update by Peter The Gate
Sep 03, 2019 1:10 pm EDT

Hi. I've been faithful user of 2 x large units 1330 and 1328). Every month over £750 cost for both units. Due being self employed I have missed few payment via Direct Debit but straight away always made payment via CC. This month while I was on holiday Direct Debit has not been paid again. Unfortunately I came back to UK today and came to settle account, I've have been charged twice £36 of late charges fee (which I didn't know about). Could you please refund those charges from my account as that's too much to pay. I've tried to talk to Manager but lady was not interested even if I threatened with leaving completely to competitors. I understand that maybe T&C have changed but in current climate every penny counts specially when I try to maintain self employment. Peter Heryng

Hide full review
ComplaintsBoard
A
6:30 pm EDT

Access Self Storage product

I purchased a waistcoat from Stratford Westfield. The inside label was cut when I purchased it which I did realise as that is not something you would check when buying a product.

As the size was wrong I went to get a refund but the staff n manager didn't give a refund saying I cut the label even though I had the receipt n was within the 30 day.

I did not cut the label and would like to request I get a refund.

If you can let me know how to get a refund.

[protected]@hotmail.com or [protected]

Read full review of Access Self Storage
View 0 more photos
Hide full review
ComplaintsBoard
C
4:54 am EDT

Access Self Storage manager - gentleman describes himself as manager

My items were damaged by a gentleman claiming to be manager. He first approached me with sweatpants and a T-shirt so I was confused as to who he was. He asked if I had left stuff in a trolly, still confused I asked why he was asking. That's when he ignored me and walked away. After 30 minutes of trying to find out where my items were and him oddly giving me the silent treatment I finally get my items back after calling customer service and 2 of the items are now broken

Read full review of Access Self Storage
Hide full review
ComplaintsBoard
H
12:30 pm EST

Access Self Storage Car storage

I have used your self storage to store my antique car for around two years. I've always used car cover to protect the car from elements. One of the agreement I had with the location manager was to inform me when the cover is blown off so I can come and fix the cover. Four months ago I found out that the hood ornament was stolen and I informed the management and asked for a surveillance record. None was provided, despite the promise by the management. Last Sunday Feb24th I went to check the car and to my horror I found out that:
1. Two lights were stolen
2. Front fender was hit by a car with extensive damage
I contacted the management of the facility and they told me there is nothing thae can do. I'm paying $170 per month. If I left my car in the middle of road probably it'd be more safe!
My Info: Hamid Riazi [protected] [protected]@HOTMAIL.com
Manager's Info: Dan [protected]
I rent spot number 116 and

Read full review of Access Self Storage
Hide full review
ComplaintsBoard
L
8:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Access Self Storage refund of storage

Hi,

I sent several mails to cancel my Kings Cross storage reservation for the 11th of Dec 2018 but no response till now. As for when I made the booking, they were replying to my mail instantly. My Ref is AR6DB8A6. Name is Lugun Ramavtaarsingh. Please refund via credit card which was used for the reservation since I am a non-uk resident.

I hope needful to be done soon.

Read full review of Access Self Storage
Hide full review
ComplaintsBoard
D
1:40 pm EST

Access Self Storage direct debit issues

I went into your reading branch 10weeks ago and filled out a new direct debit mandate. but for the 8weeks access reading has tried to take money from a closed account instead of my new account, resulting in me getting a £8 charge every month. I have been dealing with Lucie Sneberkova at reading store, who I have found very rude on telephone. also unhelpful in emails. this has resulted in me leaving access storage.
Many thanks mr dg lakin

Read full review of Access Self Storage
Hide full review
ComplaintsBoard
O
3:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Access Self Storage edmonton self storage.

15.05.2018.
Dear Sir/madam,
I recently had a conversation with one of the staff in Edmonton access self storage London. His name is Shain, he is extremely rude and unhelpful, he was shouting at me and terminated the call intentionally.
I would like this matter to be investigated and reviewed.
I would not use your services in future and would not recommend it to my family and friends.
Regards
Oksana

Read full review of Access Self Storage
Hide full review
ComplaintsBoard
R
11:58 am EDT

Access Self Storage deduction of rs 130 from my sbi credit card account ending 3561

It is intimated that I have not subscribe any deduction of money from my SBI Credit card ending 3561. However RS 130 has been deducted from credit card today on account of Google * kiloo game which is wrong and not in orider. You are requested to refund my deducted amount in credit card account at the earliest and stop future deduction forthwith with information on my email id [protected]@gmail.com my contact No is [protected]. Otherwise I am going to complain your higher authority with lodging an FIR against your company. Treat matter most urgent. please reply on PRIORITY.

Read full review of Access Self Storage and 1 comment
Hide full review
1 comment
Add a comment
S
S
SBI Card
, IN
May 16, 2017 11:28 pm EDT

Dear Customer, Thanks for sharing your details. We will get in touch with you soon to address your concern at the earliest. Although we would request you not to post your contact and card details publicly but mail us next time at sbicard_cares@sbicard.com.

ComplaintsBoard
L
12:17 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Access Self Storage - terrible experience

I cancelled my contract with Access Self-Storage on 19/03/2009. I received my statement on 20/04/2009 and Access Self-Storage £63.40 was taken from my account unaware Barclays Debit Card on 16/04/2009. A short time ago I had lost my debit card and I was sent new card. But Access didnt know the details of my new card. The company after cancelling contract...

Read full review of Access Self Storage and 4 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Access Self Storage customer service

Website

www.accessstorage.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Access Self Storage?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Access Self Storage Customer Service. Initial Access Self Storage complaints should be directed to their team directly. You can find contact details for Access Self Storage above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Access Self Storage. Discuss the issues you have had with Access Self Storage and work with their customer service team to find a resolution.