Access Bank / Access Bank Group Customer Care Service


Access Bank PLC

999c, Danmole Street, Off Idejo Street, Off Adeola Odeku Street
Victoria Island
Nigeria - 101241

Customer Support Phone Numbers

800 004 400(Ghana) 0 4
5536(Rwanda) 1 1
+234 12 712 005(Nigeria) 29 1
+234 12 802 500(Nigeria) 12 0
+243 812 222 160(Democratic Republic of Congo) 4 1
+220 439 6679(Gambia) 2 0
+220 439 9022(Gambia) 1 1
+233 302 661 769(Ghana) 0 0
+233 302 684 858(Ghana) 0 0
+250 788 145 300(Rwanda) 0 0
+232 22 229 772(Sierra Leone) 0 1
+232 22 220 087(Sierra Leone) 0 0
+44 333 222 4516(United Kingdom) 0 0
+260 968 777 555(Zambia) 0 1
Democratic Republic of Congo
158, Avenue de la Démocratie (ex-Huileries), Kinshasa – Gombe, Democratic Republic of Congo

47 Kairaba Avenue, Fajara, K.S.M.D, Gambia

Starlets’ 91 Road, Opposite Accra Sports Stadium, Osu, P. O. Box GP 353, Accra, Ghana

3rd Floor UTC Building, Kigali Rwanda

Sierra Leone
30 Siaka Stevens Street, Freetown, Sierra Leone

United Kingdom
4 Royal Court, Gadbrook Way, Gadbrook Park, Northwich, Cheshire CW9 7UT

Plot 682, Cairo Road, P.O. Box 35273, Lusaka

Access Bank / Access Bank Group Complaints & Reviews

Access Bank / Access Bank Group / mobile top up from my diamond mobile app not credited

Sep 03, 2019

Access Bank / Access Bank GroupGood day my name is Emiabata David, with the account number : [protected]. I write to express my dissatisfaction about your mobile app service, did a mobile topup of N1, 000 transfer from my account yesterday (2nd- sept- 2019) and up till this moment the mobile number as not been credited...

Access Bank / Access Bank Group / arbitrary charges on alleged unpaid cheque

Aug 27, 2019

At about 12:30pm on Wednesday, 31st July, 2019, one Mr. Chudubem called me and introduced himself as my relationship manager while seeking confirmation of a #2m cheque i ssued to a business partner. After i challenged him of having received a debit alert to same, why seeking late...

Access Bank / Access Bank Group / personal

Aug 05, 2019

My name is Ekejiuba Clara chimechefulem([protected], [protected]), I am a beta friend at the above mentioned address. I got married in November last year 2018 and my husband is based in calabar. I requested for transfer in April 2019 which the branch manager in the person of Illiya-mammam...

Access Bank / Access Bank Group / access bank account number

Jul 12, 2019

My Account name is Obi Victor Onyeka. Branch is Gumi market Kaduna. Please I can't remember my account number and I also want to know if it is still functional, because I haven't used it since I traveled abroad. I live in Vietnam now. Please you can reach me with the email address registered...

Access Bank / Access Bank Group / Transfer back to my account

Feb 26, 2019

Hi my name is Shirley Littler I live in the UK I made a transfer to a Mr Stanley Obinna Okafor in lekki Lagos I've since found out it's a possible scam I've connected the branch and the police they said the account had been frozen I've asked them to return the funds I sent £950 I've been emailing...

Access Bank / I want to verify on my account; how is to get connected to customers

Feb 07, 2019

Dear sir pls I hve been using access bank in nigeria before I move down to egypt just want to verify if my account is till runing and to knw how much I hve in it. Am also hve a problem to check my bvn number, and here there is no access bank to save. When I was in nigeria I use to receive...

Access Bank / Access Bank Group / mobile short code transfer

Feb 01, 2019

Access Bank / Access Bank GroupJ made transfer of 4000 at about 9:20pm to this account number [protected], I got a message that the transaction failed on my phone and my money has been deducted, the owner of the above stated account denied seeing an alert. How do I get a revert of my money or better still it should be...

Access Bank / Access Bank Group / about my payment

Oct 24, 2018

I made a payment of 5yrs drivers licence on Friday 20/10/2018. they debited me 10450without serving me. First d payment is unsuccessful and they reversed d money immediately after some minutes I had tried again they debited me and d payment is unsuccessful. now is more than 3days they did...

Access Bank / Access Bank Group / I was debited without a corresponding credit entry

Sep 08, 2018

IDear sir, I did a transfer to Diamond Bank the second time and my account was debited as the transaction was not successful. This is beneficiary's details : Romota Sanni Omowunmi Diamond Bank [protected] N10, 000 However, this transaction was reversed and I treated Te second time yet I...

Access Bank / Access Bank Group / account debited in an attempt to recharge airtime but not credited to my phone number it happened twice #200 on each attempt...

Apr 24, 2018

Account debited in an attempt to recharge airtime but not credited to my phone number it happened twice #200 on each attempt Customers name: Ekunniyi Funke Folashade Phone number: [protected] Bank a/c : [protected] Bank: Access bank Amount: #400 Payment mode: VTU Date...

Access Bank / message on skype

Nov 14, 2013

Access BankA new scam getting to your skype inbox. It says about business proposal. The Message seems to be like this: micheal john: Dear Friend, My name is Micheal JOHN, I am the senior auditor of ACCESS BANK (UK) LIMITED, London, United Kingdom. I saw your contact during my private search here on...

Access Bank Plc / very poor customer service

Aug 29, 2013

Good day, Account Number : [protected] Account Name : KELBIX CREATIONS I’m using this medium to inform you that I regretted the merging of ICB with Access Bank. Unfortunately, I don’t even know my business account manager. After multiple calls and follow-ups via email...