AcceptanceNow
reviews and complaints

I applied at a store after having paid off two accounts and I was declined. They were not courteous enough to leave me a voice mail so I had to email the main office only for them to let me know I was declined. This is frustrating because a lot of times when I called to make my payments most associates would say I no longer had an acct. because I obtained the first account in the store and the second online. Not sure why I would be declined. Unreal

They overcharged me over $600 on the PC and never even turned the purchases over to the aws warranty department,

When I took the evidence of being overcharged to the store employees said they sent the information up the chain 2 years later still nothing. I am sorry yet my receipt and my payments don't match. if I had not made my last payment it would have cost me 2k more even though they were overcharging me by over $600

My parents purchased a sofa which costs $2,499 on March of 2022 and they’ve been paying for more than a year already because they didn’t pay during the 120 days? I understand that there are interests but about $340 have been deducted every month for 14 months now totaling to $4760. I called customer service today and the first lady told me that I will have to be paying for 5 more months or I can pay the whole total which was about $1,700. She said that we had 20 months plans to pay for the couch since we didn’t meet the 120 days but why do we have to pay more than $6,000 for only 2,599 purchase? I’m a teenager so I have no idea how hidden fees or interests work so when I called again, a second lady told me about how we’ll have to pay for up to 10 months if we don’t pay fully now due to interests. I have no idea what we’re going to do now because we don’t have enough money to pay off all of it now and they’re gonna continue to take $300+ every month. I’m so devastated right now reading all of the scam reviews and regretting buying the sofa.

In February 2017, I purchased 2 sofas & 2 chairs from Cleo’s furniture in Little Rock, AR. The furniture totaled around $2,392.80 no where near the $8,262 amount being reported on my credit report by Acceptance Now. I have no idea where this amount came from. I agreed to do a 12 months same as cash deal with the sales person at Cleo’s. It was right before they closed for the day & their printer ran out of ink & they could not provide me with copies of my agreement and agreed to email me copies, but did not.

I had made the following payments totaling $2,190.19 when I contacted Acceptance now in October 2017 to get my remaining balance so that I could pay the account off prior to the 12 months at the cash purchase amount, but the remaining balance I was given was not at all correct. They quoted me an outrageous amount of over $6,000, no where close to what should have been owed. I could not ever get Acceptance Now to send me copies of my paperwork that I never received upon purchase or afterwards by email as promised.. I never could get an explanation to what was going on, so in early 2018 I contacted the District Manager Jason Frazier (M0697)through an email I found on a letter & he told me a balance of $946.92 which was much closer to the amount that should have been owed.. I asked him how I could go about paying this amount & he never responded.. so I tried again to call the # I had to pay the account off but was still being told the much higher balance.. I’m not trying to make excuses but around that same time my mother was diagnosed with terminal brain cancer & my time & energy went into caring for her, not continuing to argue & the debt took a backseat in my life.. I have tried since then to dispute the balance on the account with the credit bureau without any luck. I have no problem paying them the $946.92 that I owe them, but I will not pay them thousands of dollars that I do not owe…

Reading all these complaints scares me into thinking I will not be getting my refund. The store manager and assistant manager both told me that my refund is on the way, this was 12/23/2022 value city furniture store location . I plan on calling value city corporate office to see how they feel about this companies business practices. I actually spoke to the store manager and she told me that the money will be in my account today 2/8/2023 and nothing. So I calls the store and the manager is off until Friday, so they gave themselves another week to continue this ruse.

Yes I was at the acceptance now in Southfield Michigan at abc warehouse first of all the sales manager here name was shari and went I went their she was busy eating and she would not put her food down she was eating while she was talking to me I thought that was so disrespectful and then I went to the ABC warehouse in Livonia and the person Cassandra was very disrespectful to she had a lot of tattoos on showing which is not very professional having her tattoos showing I think they should have a talking to thanks Michele LaFramboise

The salesperson used deceptive business practices to get me to sign the contract. She first lied to me she said same as cash for 6 months. Which I just found out today is 120 days. This company should not be able to exist. They are scamers. Hidden fees and lies

From salespeople. I will no longer do business with any company that uses acceptance now to sell their products.including Value City Furniture, American Egle and any others.

I used this company to buy my couch. We have a paper contract. It was paid in full- one year later TODAY Sept 15, 2022…. I get a almost 400 charge on my bank account.

I haven’t used them for over a year. Paid them off have proof- no letters. No late payments. Nothing in mail and wake up this morning and have a charge. And no one knows why or can help me- So now dealing with bank for fraud. And had to shut down: cancel my debit. Just incase they try to do it again- No guarantee I’ll get my money back. The number on the transaction is [protected]. When I call it’s a dead number. Says unavailable- I’m so mad and this is not the time in the World to have money taken out of your account. We are all struggling. This is fraud. My contract has been paid in full! This is one year later. Nothing in mail saying we owe anything-

I went to rooms to go to buy a sectional and was sold the sectional with acceptance now with 90 days same as cash .I was a few days over the 90 days and was told that I couldn't get the deal so they continued for months now deducting 370.00 a month I now paid them almost 3500,00 and still have 10 months to go on a sofa that was 2100.00 this is robbery and if i want to pay early its 2000.00 so how does a company allow this to go on? I was never told that this would be so much interest. This needs to stop I definitely paid for the sectional already plus 2 x more that what its worth please help me because this is not legit to do this to people.

I was hospitalized during the end of my 120 day period. About 22 days after it expired I reached out to pay the early pay option and was denied. I would like to pay the amount in full and the will not take off the interest. Reached out to the manager at the store and now they have doubled the pay off amount and do not care about people having life emergencies that are out of their control.

I have already made 7 payments which is close to the amount of what I paid.

A total rip off.

I asked for a manager or someone in the corporate office and Vicky stated that she was the only contact to make the decision.

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I went into Bobs to make a purchase. The salesman convinced me to finance the purchase which I did and started on auto pay. They never took the final payment but instead rolled me into a rental contract where the balance is now still more than the cost of furniture a year later. No one seems able to give me clarity on the break down of fees and interest rates. This experience has been a nightmare. Do not buy from Bobs Furniture Dedham Ma. I am already seeking legal help and plan on filing a complaint with the attorney general.

My mom paid $600 dollars to Electric Express for the dryer that was $599.00 then they got her money and then took them to Acceptance Now. And was paying every month. And the last payment this month suppose have been $160.00. And when she went yesterday to make the last payment. They told her she owed $800.00 dollars that's b.s. I think Acceptance Now should shut there business down ripping off my mom. I give the [censored] rate of 0. And I'm gonna look into this. I would never let my mom buy [censored] from Acceptance Now they're fl of [censored]. I think they took my mom's money and put the [censored]ing money In there dam pocket. Electric Express I'll give them a rate of 0. They need to stop ripping people off they took my mom's money too. I'm gonna get a lawyer. I'm the daughter.

In Nov 2021, I went to purchase a table set from the store in FV Heights! Everything was fine and I made the payment and got new furniture, no problem! I went in Dec 2021 and made another payment of over two hundred dollars! Everything is good! In January of 2022 I went in to try and tell them that I wanted to return merchandise because it was already put together faulty and I had someone to come back out from Acceptance Now to fix it and they did but afterwards it was just shaky and everything just went downhill from there! I have been harassed by people calling me telling me that i was over $500 behind and that they placed this account on my credit report for being delinquent over 60 days and now my credit report is destroyed! I have been receiving letters and calls on Sundays and Nights threatening me to have this turned over to collections for back payments. I went into store and found out that they took my Nov payment from 2021 and paid an account that was closed and was reported fraudulent and bankrupt and paid that amount off that was owed from previous account. It was told to me that the account was issued a refund from 2019 and that they took Nov 2021 and paid that payment that I owed them from 2019 that they refunded to me they stated. I informed them that the account had fraudulent activities and was filed in bankrupcy.I was told that they paid they old account and that's why there's no payment recorded for Nov 2021. They never told me that until 2/14/2022. They allowed me a new contract and lease agreement and started off with no issues but when I made my payment to the new contract, they took my Nov 2021 payment and sent it the old account that was back in 2019 without my knowledge. The phone calls have been vicious and so are the letters and i have spoken with corporate, district managers, etc ! They won't come and get their merchandise and they keep harassing me! Im speaking with an attorney to guide me in the right direction!

I have an Open Account which started out ok making my payments. The manager began to harass me after I came into the store to pick up an item from my significant other who has an open account also. She (India) then called me to say (I know your not in this store picking up this person items and there past due on the bill inwhich I know all customers information should only be discussed with that person and should be private. India then began to text me being rude comments. She Even went as far to contact me on Facebook messenger with rude comments. She even defaced me on Facebook live. This is very rude and unprofessional on her behalf. Something needs to be done. I have contacted my Lawyer to proceed with harassment charges and my bill being waived on the remaining amount that is owed

I purshased a couch on 3-27-21 and they delayed it 3 times. i cancelled and wanted my money back. they said 30 days, it has turned into 6 months an i want my money. every time i call bobs in canton ohio, it s told to me it is on the way. here it is 6 months and they are stalling and avoiding telling me corporates number. this is my final attempt to get the money you owe me, i will talk to a lawyer

I have tried several times to work with this company with no success I sent that 300 hours and money by going rate that they did not honor then I joined again to make another agreement in the supervisor told me he refuses to put anything in writing I don't want to shots anymore they do! He was extremely rude nasty threw it on my face that went to a charger which was not my fault because I couldn't afford to pay it anymore I almost done a lot of money when I lost my second job and was only working a part-time job. I need a resolution fast because they are killing my credit day by day and I am in bad need of a car and a new apartment soon please help!

I asked for an extension on our bed so you kept trying to take the money out of our checking account. Melvin from bob's furniture on jonestown road I Harrisburg pa called and asked if I was ready to make a payment, I told him no because even though he gave me the extension he was still trying to take money out of my account everyday. I got smart with him but he was very unprofessional and he was on a recording line when he called me a [censored]. That is unacceptable no matter which way you look at it. I would like something to be done immediately about this or I will contact my lawyer and take this to court. I will never buy anything from this so called company ever again and everyone will know how I was treated.

I purchased a Dinner Room Set from Bob's Discount Furniture back in September 2020 in Hunt Valley, Maryland. The price was $800.00 but I couldn't afford to buy up front so the salesman told me about AcceptanceNow to finance it. What he didn't tell me that this was a division of Rent A Center which I never liked dealing with because the customer always pays more than what the product is worth. After I received the contract I noticed after all the payments I would be paying $2000.00! I didn't see what the APR rate was or why I had to make 14 payments of $183.00 a month from my debt card from checking account which I hate as well. They have received the full payment for the dining room set plus delivery fee $919.00.

I purchase an adjustable bed for my husband who is disabled. I mage extra payments trying to pay off this 1286 before May 28th. My final payment was about 350. At that time my son had surgery and his stomach was punctured. He became septic. I stayed with him in ICU. I kep getting told my next payment was 9/7. I tried calling to pay the balance and was told my lease expired and I now owe 1300 because I missed the ‘May 28th deadline. When I called they told me my next payment was due now! In the stress of dealing with my son. I waited till he got out of ICU which was June 1st. Now I'm being told my 90 day option expired in which I kept trying to pay my balance. I let other bills go to get this pd. Now they saying I'm ova the 90 day. I am on disability along with my husband and don't have this kind of money. The fact of the also is they said my purchase was for 90. Days. I did not receive my merchandise until a week and a half later because the adjustable frame had to be delivered from Mississipp,

I purchased this couch for 1500.00 and financed through acceptance now and made payments on time and in January due to covid i lost some hours and missed one payment- the following month I went into Value furniture to make a double payment with extra $ so I could pay this off and they advised they could not accept more than what was owed and I advised them that i can't get through to Aceeptance now and try to pay online and their site never works to make a payment and I have advised them of this and I have tried calling them back several occasions so i can pay off the balance and I have record of all my payments and now they are stating my balance is $3000 when I have already paid 1500.00 and I understand a late fee but 2000 late fee and I will not be paying $ 4000.00 for a couch that was $1500.00- I am still waiting for them to call me back at my convenience and not at work- they always call while I am at work