The complaint has been investigated and
resolved to the customer's satisfactionResolved Acai Optimum — Scam Deceptive Terms and Conditions
resolved to the customer's satisfaction
ABSOLUTELY STAY AWAY FROM ACAI OPTIMIM!!!
You will be lucky to have found this page, since they have created countless fake Acai Optimum reviews / warning scam web pages...funny how the Acai Optimum scam pages still direct you to purchase their product via hyperlink! :-|
So, I saw the advertisement for Acai Optimum on Facebook. They stated you could have a free trial and only pay shipping and handling. I filled out the order form to have the free trial bottle of Acai Optimum sent out. Sorry, I am repeatedly using the keyword Acai Optimum to help the spiders sent out by search engines to help this reach a more desirable position.
Upon reading their tems and conditions I realized that Acai Optimum was a total scam. You have to cancel within 14 days or you become enrolled in a recurring $79.98 monthly charge. That raised an immediate red flag for me. So, I went online to cancel my order. HERE'S WHAT THEY DON'T TELL YOU...I was enrolled into an Acai Optimum Plan AND some sort of product subscription that IS NOT stated in their terms and conditions. When I accessed my account on Acai Optimum, I canceled what I thought was my order. NO! I received a confirmation email saying my subscription was canceled for the Acai Optimum plan and I would no longer be charged for the Acai Optimum plan. Done right? HELL NO! Yesterday, I was charged $79.98 from Acai Optimum within 3 weeks of signing up for the "Trial Offer."
I called explained my case (after waiting over 20 minutes on hold) and was told when you sign up for their product you are enrolled into TWO plans??? This was not stated anywhere in the terms and conditons. He said I also needed to cancel the product and send it back within 30 days. I explained that I thought I canceled the Acai Optimum order and could still send it back within the 30 period. NO! He said both memberships needed to be canceled from Acai Optimum within 14 days. Total B.S. I went to file a claim with the Better Business Bureau only to find that Acai Optimum is based out of Antigua.
I should have known better than to try and receive a free trial, but am just sickened that these deceitful rat ### are allowed to conduct business. I wish Acai Optimum all the impending misfortune that they have coming to them. A claim has been filed on behalf of my credit card company. I don't expect the charges to be refunded, but strongly urge anyone scammed by Acai Optimum to do the same.
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