Resolved Acaicancelled the order but still billed

I ordered the product on the 16/02/2009 but when i got my confirmaburn.comtion e-mail i had been charged $24.95 instead of $4.95, so i contacted Mastercard to see if i could stop the transaction which they told me i couldn't, they advised me to contact the company to cancel which i did by e-mail to [protected]@acaiburn.com


Please can you exsplain why i am being charged $24.99 for the free trial when you website is showing $5.95 if the charge is $24.99 can you please cancell my free trial .I have spoken to Halifax Mastercard and they have said if i cant resolve this with you they will.



Regards




Acai Burn
This product is, hands down, the best acai berry product that we have tested. It was recommended by Dr Perricone on Fox News during his segment on Superfoods. This product was the most effective one we have tested mostly due to the fact that it contains green tea extract which means its effects are doubled.
All of the people who tested the product reported a lift in their overall energy levels only 3 days after they started taking it. Everyone also report their appetit has decreased and they were eating less and after only 7 days everyone lost a large amount of weight. As you can see these are the desired results and they met & exceeded our expectations.
Free Trial Available. Pay Only $5.95 shipping - Limited Time Offer!
Greatly encourages weight loss
Boosts metabolism and increases energy levels
Reduces constipation, gas, bloating & fatigue






--------------------------------------------------------------------------------
From: acaiburn.com <[protected]@acaiburn.com>
To: @yahoo.co.uk
Sent: Monday, 16 February, 2009 12:51:32
Subject: Your AcaiBurn Receipt


Order Confirmation

Thank you for your order! You will have 2 full weeks after you receive your supply to evaluate the product and see the results for yourself before you are ever billed. If you’re still not sure after that, you are still fully covered by our 60-Day Full Money Back Guarantee (which doesn’t start until after the 2 full weeks).

Date/Time:02/16/2009 06:51 AM Order ID: (Please write this number down!): i have taken my details out!!!

Shipped to:


Manchester GB
0161
@yahoo.co.uk


Summary of today’s charges:

Item Description Price Quantity Subtotal
AcaiBurn Capsules FREE 1 FREE
Free Trial 30-day Supply
Subtotal $0.00
Shipping & Handling $24.95
Priority Upsell $0.00
Grand Total $24.95

Your Shipment is estimated to arrive within 4-7 business days.

Terms & Conditions: (these terms/conditions only apply to the free trial) Start your trial now to receive a full month supply of AcaiBurn, You will have fourteen full days after you receive your trial to evaluate and see the results for yourself. If you enjoy AcaiBurn, simply do nothing. You will be billed the discounted price of only fifty nine ninety five at the end of your fourteen day trial period (this is a savings of 25% off the retail price, and is only available for those who secure their trial today). You are still receiving this trial 100% risk free because if, for ANY reason, you decide that AcaiBurn is not for you, simply call [protected] and return the remaining supply (all shipping fees non-refundable). We must receive the package back at our facilities to avoid the charge, which is fully refundable for 60 days. You also get the Insider Secrets Expert Tips Package and the Comprehensive Weight Loss eBook Package that come with a seven day and twenty eight day trial period so that you can put the diet expert’s extensive knowledge into practice for yourself. You’re billed only four dollars ninety five cents and six dollars ninety five cents monthly for as long as your unique All-Access passes remain active. Cancellation is hassle-free and immediate whenever you wish. (All necessary cancellation information is provided when you claim your AcaiBurn System today before it is released for others to claim). Any charge is made through the same account. This also entitles you to priority placement for each seasons limited supply (we ship you a fresh, three month supply every ninety days, even before we make new shipments available to the general public), all for the locked in, guaranteed low price of only $2 a day billed conveniently as fifty nine dollars ninety five cents a month with FREE shipping (this 25% discount will stay available to you for as long as you choose to stay in the program, even when the retail prices go up).



Order Information

Insider Secrets To Weight Loss
Member Login: http://www.insidersecretstips.com
Username: ac
Password: wy

Comprehensive Weight Loss E-book Package
Member Login: http://www.weightlossebookmembership.com
Username: ac
Password: ewt




I was waiting for them to contact me back, they never did !!!
I went on the live help last night as i had a toncillectomy last tuesday the 24/02/2009 due to a cyst on my right toncil, this is what happend _______________


The following is a record of your online chat.
General Info
Chat start time Mar 2, 2009 4:34:25 PM EST
Chat end time Mar 2, 2009 5:06:20 PM EST
Duration (actual chatting time) 00:31:54
Operator Oscar



Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Oscar'
Oscar: Welcome to Acai Burn, I hope you have had a great day so far. I am happy to assist you with any questions you might have regarding the product, which has helped countless people around the globe.
ME: Hi I have recieved an email today that i hadnt finished my order but i did my order number is 1004 could you please tell me when it was despatch
Oscar: Please wait for few moments, while I locate your transaction.
ME: ok
Oscar: I can see a paid order under your name and e-mail id. No, need to worry your order has been placed successfully.
Oscar: Your product has been already shipped on (2/23/2009).
Oscar: Orders placed in the United States will ship immediately and arrive in only 5-7 business days. International orders may take 1-3 weeks, depending how far the package has to go.
ME: when was it posted out
Oscar: Your product has been already shipped on (2/23/2009). ME: so i plased the order on the 16/2/2009 and it wasnt shipped until 7days later
Oscar: Your product was reshipped to you.
ME: re shipped ?
Oscar: Yes.
ME: y re shipped
Oscar: Because the original shipment was lost.
ME: how?
Oscar: We do not have those details with us.
ME: well why wasnt i informed
Oscar: The shipping department could not ship the product first due to the lost so they had reshipped the product to you on 2/23/2009 and you will be receiving it soon.
ME: y was i charged £24.95
Oscar: I would like to inform you that we ship international shipments via best shipping method which is much expensive. In order to secure your shipment and our authentic acai burn pills we charge an extra $ 20 for international orders. I
ME: well i will be sending them back as i sendt you an email re the charge and told you to cancell my order
Oscar: You have been removed from the auto ship program and you will not be receiving any further shipments. As per the Terms and Conditions you agreed to before placing your order, your card will be charged the discounted rate of $59.95 for the first shipment of the amazing acai burn product after the completion of the trial period.
Oscar: Your cancellation # is
Oscar: [protected]
Oscar: You will not be charged the $59.95 for the free trial if we receive the product back before the 14 days trial period is over. If the package arrives after that, then you will be refunded.
Oscar: Please return the portions of Acai Burn Pills you wish to be refunded for to:
Acai Burn
PO Box 10233
Des Moines, IA 50381
Please send package back either UPS, FedEx, or if you prefer to ship via USPS, please ask for "Delivery Confirmation". You will be provided with a tracking code - it is very important to PLEASE KEEP THIS TRACKING CODE.
Refunds are processed every two weeks; you will receive an email from us immediately after we have refunded you. Please include correspondence in the package with your reason for return and write your RMA (Return Merchandize Authorization) number CLEARLY on the outside of the package so that we can identify it as yours, which is:
Oscar: 1004
ME: i will blogge this on the internet for other people to be aware of how you do buisness
info: Your chat transcript will be sent to yahoo.co.uk at the end of your chat.
Oscar: Please review the Terms and Conditions which you had indicated that you had read and agreed to before placing your order:
Oscar: http://acaiburn.com/terms.php
Oscar: I apologize, but everything is clearly stated in our terms & conditions.
ME: well if i dont take delivery it will go back to you
ME: i spoke to my card provider and they told me to send all corrospondece to them and that they would deal with it
Oscar: You have to send back the package which you will receive to above given address if you won't wish to get charged.
ME: well it states from our post office that if it hasnt been picked up in a week it will be sendt back to where it came from
Oscar: ok
Oscar: You will not be charged the $59.95 for the free trial if we receive the product back before the 14 days trial period is over. If the package arrives after that, then you will be refunded.
ME: when i sendt the email re my order as i wasnt happy regarding the charge of £24.95 i did it through this as it said you would recieve it as soon as the office opened and it was within 1-2 hours of placing the order
ME: sorry no it was through email
ME: please can you give me your email and i will forward it to you
Oscar: Our e-mail address is [protected]@acaiburn.com
ME: that was the email i sendt it to
THEN I WAS CUT OFF BUT I COPY AND PASTED THE WHOLE CONVERSATION AND PRINTED IT AS WELL THIS IS WHAT I SAID AFTER I WAS CUT OFF WHICH I DIDN'T KNOW UNTIL I LOOKED IN MY MAIL AS I HAD CLICKED TO HAVE THE CONVERSATION MAILED TO ME WHICH IT SAID IT WOULD BE WHEN FINISHED ME : that was the email i sendt it to

ME: Please can you exsplain why i am being charged $24.99 for the free trial when you website is showing $5.95 if the charge is $24.99 can you please cancell my free trial .I have spoken to Halifax Mastercard and they have said if i cant resolve this with you they will. Regards ME Acai BurnThis product is, hands down, the best acai berry product that we have tested. It was recommended by Dr Perricone on Fox News during his segment on Superfoods. This product was the most effective one we have tested mostly due to the fact that it contains green tea extract which means its effects are doubled. All of the people who tested the product reported a lift in their overall energy levels only 3 days after they started taking it. Everyone also report their appetit has decreased and they were eating less and after only 7 days everyone lost a large amount of weight. As you can see these are the desired results and they met & exceeded our expectations. Free Trial Available. Pay Only $5.95 shipping - Limited Time Offer! Greatly encourages weight loss Boosts metabolism and increases energy levels Reduces constipation, gas, bloating & fatigue Re: Your AcaiBurn Receipt ME <@yahoo.co.uk> ViewMonday, 16 February, 2009 13:09:04To:[protected]@acaiburn.comCc: Find:

ME: as you can see here i am being truthful

ME: hello are you there

ME: hello

ME: i dont want the order as i said in the above email

ME: i will stay on until you sort my problem out

ME: hello i have forwarded my origional email from the 16/02/2009 to [protected]@acaiburn.com and asked them to give it to Oscar at live help

ME: it is now 22.26pm can you please respond to me

ME: hello are you looking in to my email? its now 22.32pm


then i closed chat!!!

I then went back in to Live Chat and was connected to Rosie, she cut me off straigh away as i never recieved chat transcript i then closed chat with her and opened chat again and it was Oscar again!!! this is what the conversation was



Transcript of your chat mark <[protected]@acaiburn.com> AddMonday, 2 March, 2009 23:23:32To: ME <@yahoo.co.uk>
Cc:

Find:



The following is a record of your online chat.
General Info
Chat start time Mar 2, 2009 6:17:32 PM EST
Chat end time Mar 2, 2009 6:23:32 PM EST
Duration (actual chatting time) 00:06:00
Operator Oscar



Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Oscar'
Oscar: Welcome to Acai Burn, I hope you have had a great day so far. I am happy to assist you with any questions you might have regarding the product, which has helped countless people around the globe.
ME : Hi again did you recieve the email i forwarded to you
info: Your chat transcript will be sent to yahoo.co.uk at the end of your chat.
Oscar: The e-mail is replied by our e-mail department we are here on chat service, you will receive a reply from them within a few hours.
jette hirshals-Fleming: ok well can you thank Rosy for her reply
Oscar: Sure.
jette hirshals-Fleming: this was what i said after you cut me off
Oscar: I did not cut you off.

I then came out of chat as i wasn't getting anywhere with them.

I DIDNT RECIEVE ANY E-MAIL FROM THEM LAST NIGHT OR TODAY BRITISH TIME I DID FORWARD THE E-MAIL I HAD SENDT ON THE 16/02/2009 AS YOU CAN SEE


Re: Your AcaiBurn ReceiptJette Hirshals-Fleming <[protected]@yahoo.co.uk> ViewMonday, 2 March, 2009 22:18:57



Can you please pass this on to Oscar from live chat.




--------------------------------------------------------------------------------
From: ME<@yahoo.co.uk>
To: [protected]@acaiburn.com
Sent: Monday, 16 February, 2009 13:09:04
Subject: Re: Your AcaiBurn Receipt



Please can you exsplain why i am being charged $24.99 for the free trial when you website is showing $5.95 if the charge is $24.99 can you please cancell my free trial .I have spoken to Halifax Mastercard and they have said if i cant resolve this with you they will.



Regards ME




Acai Burn
This product is, hands down, the best acai berry product that we have tested. It was recommended by Dr Perricone on Fox News during his segment on Superfoods. This product was the most effective one we have tested mostly due to the fact that it contains green tea extract which means its effects are doubled.
All of the people who tested the product reported a lift in their overall energy levels only 3 days after they started taking it. Everyone also report their appetit has decreased and they were eating less and after only 7 days everyone lost a large amount of weight. As you can see these are the desired results and they met & exceeded our expectations.
Free Trial Available. Pay Only $5.95 shipping - Limited Time Offer!
Greatly encourages weight loss
Boosts metabolism and increases energy levels
Reduces constipation, gas, bloating & fatigue






--------------------------------------------------------------------------------
From: acaiburn.com <[protected]@acaiburn.com>
To: @yahoo.co.uk
Sent: Monday, 16 February, 2009 12:51:32
Subject: Your AcaiBurn Receipt


Order Confirmation

Thank you for your order! You will have 2 full weeks after you receive your supply to evaluate the product and see the results for yourself before you are ever billed. If you’re still not sure after that, you are still fully covered by our 60-Day Full Money Back Guarantee (which doesn’t start until after the 2 full weeks).

Date/Time:02/16/2009 06:51 AM Order ID: (Please write this number down!): [protected]

Shipped to:

Manchester, Lanch GB

@yahoo.co.uk


Summary of today’s charges:

Item Description Price Quantity Subtotal
AcaiBurn Capsules FREE 1 FREE
Free Trial 30-day Supply
Subtotal $0.00
Shipping & Handling $24.95
Priority Upsell $0.00
Grand Total $24.95

Your Shipment is estimated to arrive within 4-7 business days.

Terms & Conditions: (these terms/conditions only apply to the free trial) Start your trial now to receive a full month supply of AcaiBurn, You will have fourteen full days after you receive your trial to evaluate and see the results for yourself. If you enjoy AcaiBurn, simply do nothing. You will be billed the discounted price of only fifty nine ninety five at the end of your fourteen day trial period (this is a savings of 25% off the retail price, and is only available for those who secure their trial today). You are still receiving this trial 100% risk free because if, for ANY reason, you decide that AcaiBurn is not for you, simply call [protected] and return the remaining supply (all shipping fees non-refundable). We must receive the package back at our facilities to avoid the charge, which is fully refundable for 60 days. You also get the Insider Secrets Expert Tips Package and the Comprehensive Weight Loss eBook Package that come with a seven day and twenty eight day trial period so that you can put the diet expert’s extensive knowledge into practice for yourself. You’re billed only four dollars ninety five cents and six dollars ninety five cents monthly for as long as your unique All-Access passes remain active. Cancellation is hassle-free and immediate whenever you wish. (All necessary cancellation information is provided when you claim your AcaiBurn System today before it is released for others to claim). Any charge is made through the same account. This also entitles you to priority placement for each seasons limited supply (we ship you a fresh, three month supply every ninety days, even before we make new shipments available to the general public), all for the locked in, guaranteed low price of only $2 a day billed conveniently as fifty nine dollars ninety five cents a month with FREE shipping (this 25% discount will stay available to you for as long as you choose to stay in the program, even when the retail prices go up).



Order Information

Insider Secrets To Weight Loss
Member Login: http://www.insidersecretstips.com
Username: ac
Password: wy

Comprehensive Weight Loss E-book Package
Member Login: http://www.weightlossebookmembership.com
Username: ac
Password: ew

Responses

  • Ma
    Marta Sovyanhadi Oct 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Please send me no more pure acai.How to return the 2nd shipment that you have sent to me. I did not want the 2nd shipment. Do not trick me please! I am not happy with your products. Thanks
    Marta Sovyanhadi-3809 McEwen Dr. NW-Huntsville AL 35810 (256-726-7228)

    Congratulations On Your Purchase of PureAcai!
    Your product will be mailed within the next 48 hours, please look for it within 10-14 business days. You will also receive a confirmation email. If you do not receive an email within the next 24 to 48 hours, please contact customer service at acai.performanceproductsusa.com/contact.php.

    Please keep your payment reference number of 27256938 for your records. The charge for your product will show up on your credit card statement as L89 Nutrition. Please recognize this as a legitimate charge. Thank you!
    Support Phone Number: 888-289-8740

    0 Votes
  • Ma
    Marta Sovyanhadi Oct 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Please send me no more pure acai.How to return the 2nd shipment that you have sent to me. I did not want the 2nd shipment. Do not trick me please! I am not happy with your products. Thanks
    Marta Sovyanhadi-3809 McEwen Dr. NW-Huntsville AL 35810 (256-726-7228)

    Congratulations On Your Purchase of PureAcai!
    Your product will be mailed within the next 48 hours, please look for it within 10-14 business days. You will also receive a confirmation email. If you do not receive an email within the next 24 to 48 hours, please contact customer service at acai.performanceproductsusa.com/contact.php.

    Please keep your payment reference number of 27256938 for your records. The charge for your product will show up on your credit card statement as L89 Nutrition. Please recognize this as a legitimate charge. Thank you!
    Support Phone Number: 888-289-8740

    0 Votes
  • El
    Ellen Yaucher Nov 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ordered from this company on November 6 - I have been trying to call and cancel, but was continuously disconnected. I have not received my trial offer yet - and on the 18th my account was billed 2 times for 29.95.

    I finally got through to cancel - (I had 14 days to cancel and on the 15th day they said my account would be billed) They informed me that I only had 7 days to cancel, and that I had placed the order twice.

    I am FURIOUS that I fell for such a scam!!!

    0 Votes
  • Mf
    mfromwis Dec 09, 2008

    Cannot stop the auto delivery of product that is worthless.

    0 Votes
  • Cf
    c foutch Dec 17, 2008

    I agree with all the things i read here i too did order these diet pills unaware of the additional charges that would appear later in my bank account so when i found out about the charges i called the company to have them stop the charges to my account and i got told the only way to get my money back was i had to order another bottle next month for 49.99 and that was the only way i would get my money refunded. As an added bonus anybody that ordered the colon cleanser they also will do the same thing as acai aslim as far as billing your account for charges without telling you.

    0 Votes
  • Ka
    Kathy Johnston Dec 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I had a similar situation, so I wrote to them and sent it via Federal Express, so I have a receipt that they received the letter. In my letter, I told them to stop delivering at once and that I had filed a dispute with my credit card company. At least this will be something to lean on if they send another shipment and I need to dispute it. If they do that, I will cancel my credit card.

    0 Votes
  • Mi
    Mickey Dec 22, 2008

    You will have to cancel your credit cards and get new ones to rid yourself of these leaches.

    0 Votes
  • Sk
    skippymac Dec 28, 2008

    This company does not answer their phone during their listed working hours. I sent them an e-mail trying to cancel my order and they waited 3 weeks o reply. In the meantime I had 2 online chats with support personnel who told me they were going to refund the money they charged me without ever sending me more product. It has since passed the 5 to 10 days I was to wait for my refund and I have seen nothing. These people are crooks. DO NOT USE THEIR PRODUCT AS IT WILL COST YOU $88+!!!

    0 Votes
  • St
    still fat Jan 17, 2009

    Sent for trial sample for $4.95, received sample then they started billing my account for $69.95, $49.95, $57.90, $69.95. Do not order from them! Customer service does not reply to emails or phone. Had to stop payments from bank, get new cards and eventually close the account. Their sister company acai supplement hyas also attempted to bill the card.

    Bad news stay away!

    0 Votes
  • De
    Defrauded Customer Jan 29, 2009

    When I asked for a free sample and agreed to pay shipping and handling it arrived fine. Then I began to receive unordered shipments of the supplement. My credit card was automatically charged first $88, then $94, and again another $94. The first shipment came from one company, the second from a company with a different name and phone number in FL. One of the phone numbers listed gave me a message that the phone was unavailable from my calling area. The second phone number was always busy. I did finally get through and got the runaround - company policy was that the money for the product could not be refunded because it was more than 15 days since the order was shipped. They also said that since I had not called them within the first 15 days that they automatically sent another bottle of the product every month and charged it to my card. However, three bottles of the product had been shipped and my card charged in less than a month and a half. I asked the person on the phone to speak with the supervisor. They finally agreed to let me do that, but, of course, the supervisor was "busy on another line." I was put on hold. Of course no one ever came back on the line. When I tried to call back the line was again busy. I cancelled my credit card and filed fraud charges agains Acai Supreme. Maybe Oprah takes it, but I can't afford it!! You probably can't either!
    I hope you DO NOT order this product or you will be scammed too.

    0 Votes
  • An
    Ann Fletcher Feb 05, 2009
    This comment was posted by
    a verified customer
    Verified customer

    CANCELLED 1-10-09 TWO DAYS AFTER I ORDERED BECAUSE OF THE PUBLICIZED NEGATIVITY ON THIS PRODUCT... THAT IT WAS A SCAM. WAS GIVEN A CONFIRMATION NUMBER AND WAS TOLD MY CC WOULD NOT BE CHARGED. NEVER RECEIVED ANYTHING FROM THEM AND STILL MY CREDIT CARD WAS CHARGED $87.13 TWICE. CALLED THIS CO. TWO MORE TIMES AND CANCELLATION NUMBER IS INVALID.
    CLOSED MY CREDIT CARD ACCOUNT TO PREVENT FUTURE CHARGES. CANNOT SEEM TO GET ANYONE THAT SPEAKS ENGLISH WHEN I CALL THIS NUMBER TO ASK WHY I HAVE NOT BEEN REFUNDED MY
    $ 174.26. ANY HELP WOULD BE APPRECIATED TO GET MY MONEY BACK AND TO CLOSE THIS SO CALLED COMPANY DOWN!!!

    0 Votes
  • Pl
    plmiller Mar 08, 2009
    This comment was posted by
    a verified customer
    Verified customer

    As with Bromolite, accepted 30 day free trial for S&H $1.95. Agreed to tea $34.99. No confirmation received, no product received, but charges to my account. No answer at phone numbers, now additional $79.95 has been taken from my checking account - not authorized. I no longer want these products - but need to be refunded.

    0 Votes
  • Mb
    mba Mar 11, 2009

    I ordered 1 bottle of acai for like $3-4 and that was ok then i got a charge out of nowhere for $79.90 - and they said they'd give me a refund - a month and a 1/2 later and still nothing. Every time i call i am on hold forever then they xfr you to customer sevice onkly to get disconnected and have to go through it all over again. Then they are closed at night, and do not respond to any pf the emails. I did not even know they had a website. What a complete scam. I am about to report them to the better businesss bureau - i want my $ back.

    0 Votes
  • Te
    Terry Babcock Mar 16, 2009

    There was a 30% "restocking" fee when I called to cancel my order, after sending the second bottle back. I had to pay $88.62 + the $4.95 trial fee + $32.53 "restocking" fee for 1 bottle of 60 capsules. I am very upset by this. I do believe this is a scam!!!

    0 Votes
  • Sm
    smartshopper Mar 25, 2009
    This comment was posted by
    a verified customer
    Verified customer

    Exact same thing happened to me. Ordered the product--up front cost of $1.95--never received product. Now they took $79.95 from my checking account and I have nothing to show for it! Calling the 877-271-4199 number gets no where. After holding forever, it said I had zero callers ahead of me and no one ever picked up! I want my money back!

    0 Votes
  • Te
    Teresa Mar 29, 2009

    I was just hit by unauthorized charges to a credit card for $83.19 and an additional charge of $94.57 for somthing called Acai energy! I, too, tried the Acai Berry FREE trail bottle but cancelled immediately after hearing all the scam stories.

    The original Trail was received and cancelled back in January 2009 (over 2 months ago) and I am just now getting these additional charges. Have no ideas which website I ordered through as it was never something I intended to continue. Through everything away after the FREE trial was cancelled. so I have nothing to go on to try to cancel.

    My credit card gave me the 877-350-8480 number and said it was only available Monday through Friday but was a working number as they had called it directly. This is the Dispute Department of the credit card company telling me this! So at this point, I do not know where this will end up. Just starting the process of trying to dispute directly with a merchant that is likely to be un-reachable as other complaints have mentioned this same number.!

    0 Votes
  • Al
    Alison Thornton Apr 06, 2009

    Please make sure you cancel my order because i am not paying for something i have not received. And after reading peoples comments i dont think your product works

    0 Votes
  • Ho
    Hostage158 May 05, 2009

    WARNING! If you purchase this product, do not plan on receiving a refund for unauthorized charges against your credit card. I have been calling for 5 months and have not been refunded $88.62 which is a percentage of the total initial charge. They have the product AND my money. What is maddening is that they want my bank to call THEM to verify the money was never received - yet another stall tactic. The language barrier - operators are difficult to understand, the vague responses - location of business not disclosed, and the failure to conduct business with integrity are what you don't see in the fine print. BUYER BEWARE.

    0 Votes
  • De
    Dena in Cal Jun 21, 2009

    I ordered a procduct for them at postal free month trail??? Never got the item and my Visa was charged $5.95 $64.95 $24.95. There are 4 different phone numbers on this company and they just take messages. The VISA company said the well not send it back for I joined there CLUB. Next letter to the Better Bus. Buearu. I am a widow/disabled and on a fixed income?

    0 Votes
  • Gn
    GNS Jun 24, 2009

    To: Mba

    We apologize for the inconvenience you have experienced with us. We would love to assist you. The offer it seems like you signed up for, was a free 21 day trial. It's a buy now pay later offer. Here are the terms and conditions of the offer that you must agree to place an order with us.

    Free* 21-Day Trial Terms and Conditions:
    Start your FREE* 21-Day Trial now to receive two, 30-day supply bottles of Acai Berry Edge. You simply invest $3.97 today for shipping and handling and you will have 21 days from today to evaluate this super cleansing product for yourself.
    When you notice significant results, do nothing. You will be billed the discounted survey-member price of $39.95 per bottle at the end of your 21-day trial period... a 33% savings! But, if you decide that Acai Berry Edge is not for you, simply return the unused portion before the end of your 21-day trial and you will NEVER be billed. You also have 30 days from your date of purchase to return the unused portion of Acai Berry Edge for a 100% refund of your purchase price (minus shipping & handling).
    Plus, if you decide to keep Acai Berry Edge, you will also receive a FREE membership in the Acai Berry Edge Club. This means you won't have to remember to reorder, and you won’t run out of Acai Berry Edge right when you start to feel great results. You'll continue to get two, fresh 30-day supply bottles shipped just before you’re scheduled to run out, at today’s low club-member price with FREE Shipping! Plus, we set aside a special reserve so Club Members NEVER go on backorder. There is no minimum to buy and you can cancel, skip, or delay your shipments at any time by calling us at 1-800-595-4670.

    Please contact us at 1800-595-4670 we are here Monday through Friday from 7am to 7pm and Saturday and Sunday from 8am to 5pm.

    Hope to hear from you soon.

    Supervisor @ GNS

    0 Votes
  • Bs
    BSick Jul 02, 2009

    So many of the details on this company are unknown. I noticed additional charges beyond the $5.95 for shipping of $24.95 and $64.95 on my card and immediately contacted my credit card company to have the charges suspended and investigated. I also had them cancel the affected credit card and issue one with a new number so that they can't charge anything additional or provide the number to any of their other little scam buddies mentioned above.

    REQUEST A CARD NUMBER CHANGE IMMEDIATELY OR CHARGES WILL CONTINUE!!!

    0 Votes
  • Am
    AmyKS Jul 15, 2009

    Free trial turned into unauthorized withdrawals from my checking account. The company will not reimburse me for the $64.95and $24.95 that they stole from my account. The product statements on line state a free trial. Their bottle states to reorder call 1-800-247-5160. I did not sign up for a continued shipment of orders. The paperwork that arrived in the mail for this product did not state that my account would have a continual monthly debit of $89.90. It is sad that you use Oprah and Dr. Oz to steal money from your potential customers.

    0 Votes
  • Be
    be had Jul 21, 2009

    I have been scamed by this product. I to wanted a trail and agreed to pay the shipping $5.95. Since my charge card has been charged 6/15 for $88. then 6/22 for $24.95 then 6/24 for $64.75 then 7/16 for $74.90. This is outragous.

    0 Votes
  • Mi
    Michael, Dayton, OH Jul 29, 2009

    After ordering a free trial sample paying only for shipping $5.95, I was surpised to see two charges on my credit card for 74.95 each from VIT ACAI and another charge from their affliate a company named VITALIS for 24.95, which I had no knowledge of its existance nor had any contact with it. After calling these two companies the response was we can't refund your money. The VIT ACAI 1-877-653-0015, said the second charge was for a bottle that was being sent by mail. I told them that I don't want it. They responded even if you send it back we will not refund you the charges. The second company, VITALIS 1-800-913-7084, did not send me any product but their charges was a service which I never requested nor received.
    When I receive the free sample I got only a bottle in the envelop there was no sales slip or any phone number or address where i could get ahold of them to cancel. I found out about the charges by checking my credit card statement with their phone number on the charge.
    I have no interest in using the product and hopefully no one else do. Because the only thing you are going to lose is your peace of mind and your money. I want a refund! I want my money back!

    0 Votes
  • Be
    Bertha Monclova Aug 04, 2009

    Went on line to purchase Acai Advance trial supply of diet pills, according to their ad customer had to pay shipping $5.95. My credit card was first charged $5.95 plus $64.95. I called the company to let them know that I never received the order, to cancel. I was only credited $64.95. Next statement I get I am being charged membership fees of 24.95, I called the company again. They said they could NOT reimburse me the 24.95 but they would cancel my membership. This month I got billed again.

    I have two reference numbers they gave me.
    Kate 4851
    Jessica 4850

    Please someone stop them!

    0 Votes
  • Wa
    wacker Aug 07, 2009

    After enrolling for a free trial of XM brand Acai liquid capsules... just pay $15 for shipping ... I was billed for $140 on my credit card just 4 days after recieving the product. After calling them they said this is in the terms and conditions and it was my fault for not reading this and that the cancellation could have been done if I would have called them within 10 days of me placing the order. I did not receive the order until 12 days after the order had been placed. They said they will credit me back $50 but that is all. Beware beware beware. Too bad companies like this are allowed to do business on the net as I know I will curb my activity for purchases after this. In short ... for my $105 bucks US I will have 4 bottles of their Acai tablets and that is if they really do return the $50 bucks. I now read all the complaints about this company on the net and I am sorry I was suckered in . I trusted the website where I had found the advertisement to have reputable businesses on their site but I will be advising them of the type of business they have advertising on their site.
    Their product may be good but there business practises are definitely not.

    0 Votes
  • Va
    valerie zocher Aug 11, 2009

    I have been calling to cancel and all I get is first..stay on the line for the next person to help you and then the call is hung up. I was told not to cancel when I first called because I had till 8/26/09 to cancel and now I can't get a hold of anyone to cancel. Can anyone help me get through to them..to cancel. Thank you Valerie Zocher

    0 Votes
  • Je
    Jerk Aug 18, 2009

    Will not stop sending product although I was able to call once. I CAN NO longer reach them as I waited on the phone 25 minutes today. I was only to pay $4.95 for trial and they give you 10 days from purchase, their scheme is to send the product two and half weeks later so you go over the 10 day limit. Each bottle they send is $79.95 which is the highest price known. I want this scam to stop and there are so many complaints as I read online. Don't we have enough problems in this world so it would be nice if people don't have the aggravation of getting ripped off all over again. We have had enough! Order#2817720 Someone please help

    0 Votes
  • Be
    Betty J. Walter Aug 22, 2009

    I was online and I saw this free product, I received one bottle of ACAI
    dietary supplement, which they charged my account for shipping of $2.87, I didn't mind this, but turns out there is another charge for $89.74 for product I have not even received. Besides I was on the phone with them and told them I didn't want to participate in their program, I told them I was trying their free offer only, she said No that was incorrect it would be a monthly supply. I was very adamant about the fact they advertise it free and that is all I wanted was the free product and nothing else.
    I placed a call to the toll free number on my statement and all I get is music, a woman stating they will be glad to answer any questions and I was being transferred to the main menu, more music, then the same message over and over. This is a major rip off and full of lies.

    0 Votes
  • Ro
    romey Aug 25, 2009

    Product sample sent and within 4 days rec'd 2 full bottles and a charge of $139.97. No one answered the phone, eve, and a response to my e-mail said my complaint had been submitted to a rep. When I called and finally reached someone, she laughed and said no one reads the fine print. There WAS no fine print. I felt very ill after trying it for a few days. They should be shut down and the product examined for health concerns.

    0 Votes
  • Be
    beaches85 Aug 27, 2009

    I also signed up for the free trial of the acai berry and the purity 12 supplements, I didn't take them for more than a week so I dont know how effective they are, but I suggest going to your local supplement store because you can find similar products there for way cheaper and way less hassle. To cancel Purity12, I went online to verifyyourorder.com, all went well I got my confirmation # and thought I was good, then today I look online and theres an $89.00 charge to my bank account, so I called the number and spoke to a cust. service rep. who was actually pretty nice and sounded like a human being, I told her the situation and she said there was no record of me cancelling my account. She was saying that I had to fax or email them my confirmation number and they would review it blah blah blah. I told her I wasn't lying, that I did cancel and I simply can't afford to continue service, she started to give me the email address then put me on hold for a minute, when she came back she said they would give me a full refund within 10 business days and that I don't even have to send back the remainder of the product. Yeah, it was a pain having to call, but really I was only on the phone for 7 minutes, she wasn't rude and I didn't really have to fight her to get a refund, so all in all it wasn't so bad. With the acai, I simply called and asked to cancel, the lady didn't try to keep me as a customer which I thought was strange, but as long as there are no charges from them, I don't really care. I also had to call some other company that they automatically signed me up for and cancel that as well, but again, it was pretty painless. With the acai company, if you call and get a recording saying to leave a message and someone will call you back...they won't, just call back until you reach a person. These were the numbers I used to cancel...
    Acai Berry from Natrascience (800) 971-3352
    Purity12 (877) 300-6125

    Happy cancelling :-)

    0 Votes
  • St
    Stanislas Amekudi Sep 07, 2009

    My name is Stanislas Amekudi, I saw one day an advert flushing in my computer. It's all about diet. Colon cleanse and Acai.
    On the beginning of July if I do remember, the company offering one week trial and all you have to pay is the shipping; which is £3.70, I believe.
    I EVEN DON'T USE IT. Because whenever I took it, I feel sick and deasy. so I stop taking it. ( I can send the 2 products as evidence)
    Then I went for holidays, from my internet banking I find out twice £71.87 + £1.50 and twice £74.21 +£1.50 has been taken from my account.
    I report the transaction to my Bank as fraud because that name doesn't ring bell in the first place.
    The my Bank find out that, was from Acai Berry and Life cleanse.
    Because I already use my card with the company, my Bank ask me to contact directly the company to dispute the transaction.

    I NEVER EVER ORDER ANYTHING FROM YOU, THE SAMPLE THAT I HAVE GOT IN THE BEGINNING, I STILL HAVE THEM.
    I CAN'T SEE THE REASON WHY THE MONEY WAS TAKEN FROM MY ACCOUNT.

    I WANT ALL MY MONEY BACK INTO MY ACCOUNT WITHOUT DELAY.

    Regards

    0 Votes
  • Bt
    b t Reed Oct 08, 2009

    This company continues to charge my credit card and deliver bottles of this stuff. There is no statement in the packages. I do not have a physical address to return the stuff to. The phone# on my bank statement isn't a working number. The website isn't legit.

    I am unable to stop this product from being sent to me.

    They've started sending the product to my job. I think they're getting my address from Amazon. That's going to be my next step.

    I need them to stop. it's a scam!

    0 Votes
  • Sd
    SD1234 Oct 26, 2009

    I requested a refund and sent the unused portion of the pills back to the company as requested. I spoke to Customer Rep #156007 and was told I should receive my refund of $58.09 within 5-10 business days. The refund date came and went so I called again and spoke to Customer Rep #156794 and was told that the refund request was awaiting approval by a supervisor and that my refund should be processed within 10-15 business days. That date has also came and went. When I try to call the 1-866-796-7336 number, a message comes on - "We're sorry your call can not be completed at this time, please hang up and try again later".
    DEFINITELY A SCAM!!!

    0 Votes
  • Dm
    dman28 Nov 14, 2009

    i recently ordered a free trial of the acai products which they sent after paying the shipping fee as advertised. A month later £74.00 was taken out of my account without my consent. i emailed to request that they stop billing me and to cancel my subscription. A lso i requested a refund. i recieved an email stating that no further charges will be made to my account, my subscription cancelled and that my refund would be honoured. However, they said i would have to phone them due to internet privacy etc. A couple days after my subscription was cancelled, i noticed that a further £54.00 was taken from my account, yet again without my consent. I phoned the thieves who are based in the u.s which is probably going to cost a fortune as they keep you waiting. The person i spoke to was as much use as an ashtray on a motorbike, totally useless. They said that to get a refund you have to send the trial product back. How can you send a trial product back if you have used it as a trial. Something needs to be done with these thieving vultures. if any body has any joy on claiming back their money please share with me and everyone else who have been affected by these thieves as i have lost nearly £130.00 and no doubt that some of you may have lost out on a lot more.
    Good luck everyone and i hopethat it all works out for us all in the end.

    0 Votes
  • No
    notafanoffrauds Feb 05, 2010

    I read a post online about this newscaster in Sacramento who put the Acai Berry Cleanse to the test and then she posted her results. It seemed legit so I ordered the Acai Berry Detox from what I thought was Acai MAXX (or Acai XM). I received an email confirmation and the text was unreadable so I thought it was some weird web mistake and then went on with my day. The company then charged me $2.19 as agreed and then a couple of days later they charged me another $87.47 on top of it without my authorization! I received the product yesterday and it had no packing slip and the label on the bottle said Acai XM instead of Acai MAXX. The 800 number on the bottle does not reach anyone and the numbers online do not reach anyone - you just wait on hold and have no idea who you are calling. I have had to cancel my debit card in case any additional charges are made. This has been a big inconvenience and these people are frauds. You know the old saying "if something is too good to be true it usually is"? I also have no idea if this product is legit or if it is fake pills.

    0 Votes
  • Su
    susanpariseau Feb 22, 2010

    I don't know if the http: I have listed is the complete web page address this is all that is visible on the far right hand side of the paper, with the return instructions my son received at his email address of [email protected]

    AcaiSlim was ordered, several bottles were received in Sept 2009. Moneywas withdrawn from my checking account, via my debit card. I called cancelling the account, prior to the end of the trial requesting product return instructions to obtain a refund. I was told another pkg had been mailed and my account was due to be charged again. A refund could not be issued until all items were returned. I returned the first package on 10-31-2009 the second pkg on 11-10-2009 using RMA #67566000214368090925 as instructed. The return address was AcaiSlim USA, 22100 E. 26th Ave. # 100, Aurora, CA 80019. I have a phone number of 877-268-9379 I found using Google. I called the number today, 2-22-2010 and was told that they have not done business with AcaiSlim USA in some time now, stating they had never processed orders at this number, I distrust that last statement. They advised me to look back at my bank statement to locate a phone number or call my bank and ask them to do the same. I relocated to 9106 Merrick Drive, Peachtree City, GA 30269 in Oct 2009. The second pkg was forwarded to me at this address. I also have Acaiforcemax.com and [email protected] on the email return instructions I received. All items were returned as instructed. The email states, the refund will be processed within 10 business days of receiving and processing the product back into our Warehouse. I have my receipt and the U.S. Postal Service Delivery Confirmation Receipt stub as well as the email in its entirety. I have attached the return instructions and the recipt from the USPS. If you have a phone number I would appreciate someone contacting me at the number I provided. Thank you I hope this information is useful/helpful.

    Comments
    Comments

    0 Votes
  • Ji
    Jill Ogilvie Mar 05, 2010

    I applied for a free sample of the 2 Acai produccts and received them. The website was www.acai-pure.com but I cannot access it. I now realise that 'free' is not an Inernet word.

    Two amounts of $127 have been taken from my Masterrcard. The bank says that there must have been a cllause (which I did not see) telling them I was subscribing. I was not. My bankk is doing something but says it will be 90 days before anything happens.

    Will this work? If and when I get the items, I will return them to the sender and take note of the mail cost. I will contact the sender (?) and get off the list.

    Please let me know what to do.

    Sincerely,

    Jill

    0 Votes
  • Sr
    Sriram Padmanabhan Dec 31, 2010

    There is a unauthorized charge for $ 149.95 appears on my credit card. I tried to resolve the issue with them and they dont want to issue credit. this is a intenet scam and fraud

    0 Votes
  • Ru
    Rusty Mead Jan 03, 2011

    I ordered my free trial of Super Acai Ultimate weight loss capsules...note: FREE TRIAL!!! Around a month later I noticed that £75 had been taken from my account...I didnt know what it was but on my statement where it had been deducted it had a phone number underneath, so I rang to find to find out who this was and they were less than helpful and told me that I had agreed to the charges which I certainly didnt because I wouldnt pay for something like that unless I knew it worked and they have refused to refund my money. so now I have the free trial capsules but am £75 out of pocket.

    0 Votes

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