Acai Berry Nutrition review: cancellation of product not being honored still billing your bank account after cancelling product within time limitacc 405

I received a charge on my account (in addition to the $4.95 shipping for the "free" bottle) for $59.95. When I called to get my money back the woman on the phone, who was deceivingly nice, said that there is a 14-day period in which you can try the pills and return them without being charged and that it was in the fine print. My response: "That must have been some pretty fine print because I read the page up and down before I agreed to any deals or typed in my credit card number." Long story short, I now have to return the un-finished bottle by insured mail and wait up to 10 billing cycles (are you kidding me?) before my refund will post. How is this LEGAL?!?!? I should have known better. This is the last time I give my credit card to any website who has to resort to a video "spokeswoman" to sell their product. 100% SCAM!

i'm with yall int he same boat i too am get scamed from this cw membership crap. i have called and gotten cancelation conformation numbers and they still keep charging my acct. i dont know what to do someone please help.

same happened to me ordered free trial in april, noticed they charged me last month, thought maybe it was for postage although it said free post, then today i got credit card statement and they have taken another 3 payment of various amounts from me, the telephone no none answers just a machine saying closed and dont answer emails...this is a total scam

I have received bank charges from the bank as these people keep taking money from me when I dont have any in the bank. I called to cancel and they told me I signed upto a subscription which I certainly did not. They also told me I signed upto other companies therfore had to cancel them too. Its a scam, dont take any free trials from them as you will end up paying so much more.

Who do i call to have Acai Burn - from doing Unauthorized charges, i cant find a number

I definately agree! I was charged $24.95 for international shipment when I was told it was £4.95. Was ok with it but didn't receive it for 6 weeks (was told it would be 4-7 working days) and as I hadn't told them I didn't want to take on the full subscription they charged me $59.95...TWICE! I have been charged all these other thinks like CW Membership and WEB ACCESS like bENZ said. They told me I was signed up to e-books and had to cancel them, and I did receive emails about it but just deleted them thinking they were junk (did go straight into the junk folder after all). When I sent my stuff back I was told I would be refunded the $120 I was charged and also requested the contact details of the e-books. I have been refunded on of the $59.95 charges (which is s*** because the £ has changed which means I've was charged £42.99 but have been refunded £38.37) and haven't received any replies. I am going to wait another week for the mail but if I get charged for anything again then I'm going to call them up and hassle them! Didn't even take the pills cause I sensed trouble.

I have been filing disputes on my credit cards.
This seems to work. I did not realize that they were the outfit
billing me some small amounts.
I had thought that I was getting billed for something totally different
until I looked up the charges online.
When you make a complaint make the suggestion that they should not
be allowed a merchant account.
Better yet Try to find out who their merchant account is with and send them the complaints.

I cancelled my card straight away and withdrew enough cash to last till the new one came and it was pretty quick anyway. I bought a cheap phone card and called the US numbers to cancel. Also when the product came I simply crossed out my name and address and wrote "return to sender not here" ( I have recently moved anyway). Dont see why I should have to pay to return the rubbish con peoples item anyway. I cancelled so I have not breached anyone and returned the product like they said plus they cant take any money from me. So my stupidness only cost me £3 in the P&P and the phone card, which i have loads of minutes left on so can call my brother n US lol.
Cancelling your card is a hassle but its the best way in avoiding them taking more money, just take out enough cash till then send a new one then say you lost it, they didnt even question the huge withdrawal before I "lost" it though!

Good luck!

lesson learnt for sure!

Same problem call twice have 2 cacellations number and still been charge for that product againt my wish to cancel it. I call my bank they ask for a full refund nothing yet i've been charge angain the only way to get off this ### declare your card lost or stolen.

I ordered the trial and was billed Posting DateDescending Description Category Amount
May 09, 2017 CW-MEMBERSHIP [protected] CYP Merchandise $11.91
May 06, 2017 PURCHASE ADJUSTMENT Other ($1.25)
May 06, 2017 PURCHASE ADJUSTMENT Merchandise ($73.44)
May 02, 2017 CW-ACAIBURN [protected] CYP Merchandise $73.44
April 29, 2017 KFC/TACO BELL #1396Q4D MISSISSAUGA ON Dining $5.23
April 28, 2017 CW-TRANSACTION FEE [protected] CYP Merchandise $1.25
April 28, 2017 READY 2 WEAR SHERWAY ETOBICOKE ON Merchandise $141.25
April 28, 2017 READY 2 WEAR SHERWAY ETOBICOKE ON Merchandise $40.00 April 25, 2017 CW-WEB ACCESS [protected] CYP Merchandise $8.69
I had to call mY credit card company to have it removed.
I never signed up or greed to anything else, I was called, and I specifically told them I DON'T WANT ANYTHING ELSE!
THEY STILL BILLED ME AND CONTINUE TO BILL ME!
They told me they did not bill me that is was their partner company.
I asked them who gave them the authority to give their partner company my credit card info, they had no answer.
BEWARE THIS IS A SCAM, THEY WILL BILL YOU VERY SINGLE WEEK WITH A DIFFERENT COST, I AM POSITIVE THERE ARE OTHER WAYS TO GET ACAI BERRY!
BUYER BEWARE, BUYER BEWARE!

>> Oprah did us, a real disservice, by endorsing these thieves.

Lizzy, Oprah did not endorse Acai Burn -- the company that sells Acai Burn is illegally using her name to sell their product. Oprah has several lawsuits pending against companies who are falsely claiming her endorsement.

Oprah is still trustworthy -- it's unfortunate that these scammers are willing to ruin her good name in order to sell more of their useless products!

I have learned the hard way that this ACAI Berry bull is a big scam. I called to cancel my products but my debit card was charged anyway. They give you this bull that you had 14 days from date of order even though the product is not even sent out til two days later. How can they say you have a 14 day free trial if I only had 8 days to try it before I was charged for it. I went so far as to speak to two supervisors who are in my opinion just there to repeat the same old bull and do not do anything. I am going to take this to the State Attorney General's Office in hopes that other people do the same and maybe someone can look into these companies and close them down. I dealt with ACAI Berry and Nature Cleanse and lost $88.00 to one and 87., 13 to the other plus shipping and handling fees. To anyone out there please please please do not get scammed like we did. IT IS JUST TOO BAD THAT WE ARE NOT GIVEN THIS WEBSITE UNTIL THE PRODUCT IS ACTUALLY RECEIVED AND THEN AS IN MY CASE I DID NOT TAKE THE TIME TO RESEARCH PRIOR TO ORDERING. PLEASE TAKE THIS TO YOU ATTORNEY GENERAL'S OFFICE AND SEE IF SOMEONE CAN PUT A STOP TO THESE COMPANIES. THANKS ORALIA

I received a free trail pack, but it wasnt really free, I was aware of the postage costs etc... Then I received a email saying they had'nt responded to a message and was sending out $300 worth if free pills and to send my shipping detaiuls of course it prompted me to add credit card details which I DID NOT do.

Can't say I am seeing any results although I have totally stuck to what they said to do. I found I lose weight faster eating properly and healthy and exercise produces faster results then what these tablets say they so..

How sad is it, that we who are out there trying to lose weight get totally scammed by some money hungry ###!

I have had a real problem with acia burn, they have overcharged me on everything and have continued to take money out of my account. They do not give you a number to call from england and do not provide the openeing times. I applied for my free trial which they said would only be $4.95 i actually got charged £18.21. I didnt recieve the pills for a whole month and during that month they carried on taking money out of my account.
I would recommend anyone who is looking at Acai burn not to do it.

I cancelled the Acai berry one but also cancelled my bank card, will they still try any take money even though my account is cancelled? Should I still call and cancel the other 2 subscriptions, it does say on their terms and conditions that they would charge for any payments not met and interest.
I tried calling and the man couldnt understand me! grrrrr Such an idiot! Why do we do these things when we know its stupid!

Also what if i dont return the stupid pills, they cant take the money then? Going to cost loads sending them back!

The lady on the online help also said to me that I wasnt charged $24.95 but $4.95, even though Im in the UK!
We will see!

So anyone who cancelled their cards, what happened after?

When you send your portion of the pills back not to be charged make sure the use a return receipt with the insured as well. This way when they charge you after they have already received the pills you can PROVE they received them and on what date.

To send the pills back here is the address:
Acai Burn
PO Box 10233
Des Moines IA 50381
Phone number: [protected]

Make sure to put your order number on the outside of the package as well as insuring it with a return receipt.
It cost me $10.25 to mail it back...so beware of that too.

To cancel the "Web Access Fee" you need to call:
[protected]
They are only open Monday through Saturday 6am-7pm Mountain Time

To cancel the "Weight Loss EB" Fee you need to call:
[protected]
They are only open Monday through Friday 7am07pm Mountain Time

Make sure to call ALL of these numbers and cancel or they will continually charge you. Write down who you spoke with, what time and what date. It will help when they try to argue that you never canceled with them. And whatever you do, make sure you get a confirmation number of the account being canceled!

Me too I got scam, they had taken in total up to date is £71.43. I had cancelled the so called membership (which I was unaware) today, hopefully there will no more charges. I had notify my visa card account already, they ensured me that they will dispute if there are anymore charges.

(by the way you can still return the pills even if you have taken some of them)

Yeah I was really annoyed when I realised that it was a scam.
But I rung up the number (even though there were about 20 to choose from) and it got answered almost straight away and she cancelled my order and gave me the returns details within 5 minutes. I agree that it's VERY irritating though and I was PISSED when I found out. Who calls it a "free" trial when you're then charged $60 for it?! And man, I can't afford to lose £40 on some stupid pills.

This is the address for any UK returns in case anyone needs it:
AcaiBurn
BTBmailflight Ltd.,
Unit 2 B Viking Industrial Estate
Hudson Road
Bedford
MK41 OQB

I think the shipping company might have been BTB mail flight?
But if you posted it from England to the UK returns, chances are the postage company would be Royal Mail.

We had the same thing happen to us that many have complained about. AcaiBurn charged us $59.95 after the "FREE" trial period which was a surprise to us when we received the products and later the credit card bills. But the real surprise was the additional charges that showed up on our bills for web access - $4.95 each month and online diet consultation - $9.95 each month and a $1.00 Transaction fee for each. We called the toll free numbers for all three and the recording for Web and Diet made it very clear that we would be receiving NO refunds for the charges already paid. We were able to cancel both and called [protected] and the $1.00 transaction fees reversed for both. They may have done all of this legally if you read all of the small print, but they sure did not do it ethically when so many people are calling in to cancel these surprise charges. We were on hold for 20 minutes waiting to cancel the Web Access rip-off, I'm glad they were paying for the call. Oh yes, interestingly enough both of these calls had recordings made by the same voice and the on-hold music is the same.

hi i now have the same problem how do you cancel i;ve tried phoneing but no luck have taken alot of money out of my creadit card did you get a phone number please help all the numbers i have don't work they just cut off.

how did you get onto the live chat? i cant even seem to contact them

Please, go to my blog at Oprah.com where I´m trying to gether peoples voices to make a difference.

I´ve been scammed to by an internet company that goes under a webcite called www.freepowercleanse.com and oddly enough, they use the same phonenumber as the company that scammed you...!

Please, try to make a difference.

My blog name is: icequeen5
Thank you.

Yes-- many of these "free sample" and "acai berry" firms are one and the same. Unsubscribe to one, and the others will start phoning.

Register your phones with the Federal no-call list and report the little ### when they phone you. If you pick up on a concealed number, ask the person on the other end their company name, their phone number, and where they are calling from. Immediately tell them to remove your number from their call list. Then-- immediately--report all online to the Federal no call list. If enough of us do that, we can shut them down.

well victoria, if you read the comments right you would realize that people canceled and still got charged, there is no right to that, i could understand if there was no cancellation but there was. the product was not the complaint.

I learned that even after cancelling the memberships, they still took money out of my account. So that is BS!

The full amount payable is in the terms and conditions, so I knew about that, what I didn't know was that even if you don't receive the product (which I didn't) you still get charged the full fee and the ongoing monthly fee. I found out today that the numbers don't work and as cancelling the credit card is not an option I need to wait meanwhile they will keep charging me for a product I have never even trialed. BEWARE.

Well, they got the "Burn" part right. I can't comment on whether this product stimulates weight loss, but it is true that you're unlikely to get out of this for less than a $70 lesson in "why not to be stupid with your credit card". Feeling glum one morning, I bought into the free trail deal and immediately regretted it. They do send your free 14 day trial in a 30 day supply, charge you for shipping, and also (did you really read through that entire promotion?) sign you up with "partners" for web access, sing alongs, and other surcharges. I have rarely seen a product so misrepresented. In a reversal of common sense, I didn't look for complaints against the product until after I had signed for the free trial. I have since cancelled (will wind up paying the $59 bucks for the "free trial", and also cancelled both the Insider scam and the weight-loss sing along or whatever, although even with all of the confirmed cancellations I'm still unsure who else is in possession of my card number. I haven't lost a pound, although I will say that the product hasn't made me jittery or kept me up nights - that is a result of the marketing. Move over Ponzi scheme, make way for AcaiBurn!

I have been charged under Global Oistribution Montreal QC for £59.09. Has anyone seen this on their credit card as a transaction. big@budgies9.freeserve.co.uk .

this is a complete scam!
i was charged straight away for the products, even tho they said that it would be deducted after 2 weeks.
jus after i read up on it after ordering, i read that people had money taken out of there account, up to £60 a month, and its so hard 2 cancel.
so i went to my bank, had my card cancelled, but jus before i cancelled it, they have just taken out £42!
complete scam!

I'd been jipped for a total of $117 not counting the three $35 overdraft fees that resulted ($27 membership with some fitness company and $89.95 for the "free" product) from a company that I found out was affiliated with them AFTER I ordered and I decided to cancel right away. I called and the rep told me to give it a chance and call back on the 6th- which was a week and a half away. She REFUSED to cancel my trial!

I sent 3 emails later that week (the livechat option wouldn't come up for me) and it was cancelled (I had to ASK for a cancellation confirmation code) but I was informed I would still be charged for the bottle and financial obligations with other 3 affiliated partners- who I knew nothing about! Here's what I did: I went right into my bank and canceled my account.

TODAY, I get an email from AcaiBurn saying I attempted to place an order for a free trial 8 days ago, which would've been the 21 days they needed to charge me for another bottle so I strongly believe they fraudulently tried to order another trial in my name with my ATM checkcard! What they didn't know is that I cancelled that account and they will be getting no more of my money. I emailed them back and told them they will not be helping themselves to any of my money and if they want I will send the bottle back at my expense- I mean it's not like the stuff works anyway! lol The email didn't go through- it's set up to send out emails only, how about that. Everything about them screams fraudulence and although I hated to cancel my acct I'm glad I did.

try ringing number on back of card they will send you a distute form to distute your case then get a hold of their bank and if they cant distute why they took so much and why i havent received anything then visa will refund it and stop them from taking any more money try i will let you know how i go

Hi everyone, I sucessfully cancelled my order with acai burn through their live chat facility and when I asked nicely, the representative also cancelled my other membership thingies because I said it was costing me a fortune trying to call from an Irish cell phone. I do feel foolish that I whizzed through the terms and conditions and obviously didnt read them properly...I should have spotted the 1800 numbers were US numbers...

To finish, the representative has said I can keep the 3 months pills even though I will only be charged for one month.
So not a bad ending, but I will keep a close eye on further charges, just in case...

i wrote before that i canceled and was waiting for the refund. it just arrived. the people whose refunds have not arived or who have been charged continously must have been dealing with incompetent operators on the phone. Or the acai burn system was malfunctioning. I will keep my eyes open though, in case they do charge me again for no reason. hopefuly they won't.

Naz u need to add 001 to the number when calling from the UK so [protected] to get through

I too live in New Zealand and was caught in a moment of weakness with this abomination of a scam. As trsejada has said there is no on line chat and getting them on the phone is almost impossible. As another poster has said, cancelling your card is not the answer, I went to my bank today and filled in a disputes form, it apparently takes 2 weeks to do and I may get my $50 back but my main concern is stopping the thieves taking any more. Good luck to everyone and lets all hope these rip off merchants get shut down. All the best to you too Amy, try not to let it get you down, go to your bank asap.

For those who have ordered outside of the USA, the best option is to log onto SKYPE (skype is a telephony program that you can call worldwide with) and set the calling country to be from USA since it is free to call the following numbers even using skype (i haven't done it but i believe someone from OZ succeeded however i have been using skype for years now). Call the following numbers and ask for a refund and cancellation of the product/scam.

The numbers are as follows:

1. [protected] - Acai burn Extreme
2. [protected] -Acai Burn
3. [protected]- Comprehensive weight Loss (E-Book)
4. [protected]- Insiders Secrets

You must cancel everything separately and YES there is a difference between acai burn and acai burn extreme. You will normally get polite people to help and if you do not get a polite and professional person ask for an ACAI BURN SPECIALIST.

There are some more reports under Solution Get ur money back under the complaints board.

Good luck.

I totally agree, i ordered acai burn crap on 3rd March 2017. Within two to three weeks of that date, i have been receiving anonymous calls with no call back numbers. Further to the initial $4.95 order, i have been enrolled on E-books, insiders secrets, acaiburn extreme and God knows what else. The most annoying thing is that you have to call all of them individually to cancel or else they will continue to charge your card. Also make sure you cancel your card and get a new one. The numbers required are as follows:

1. [protected] -For insiders secrets and Acaiburn Extreme
2. [protected] -For Acaiburn
3. [protected] -For Comprehensive weight Loss (E-Book)
4. [protected]-For Acai Burn extreme.

NOTE: Please note that you must call to cancel Acaiburn extreme (Costs $29.95 and $39.95 which is different from AcaiBurn (Costs $59.95) as they will not cross cancel for you. Similarly, demand a refund (as in ask for it).

The most annoying thing with this nightmare, one click gets into many different accounts yet one call cant cancel these many companies.

KEEP AWAY FROM ACAI AND ITS SUBSIDIARIES.

i have had the same happen to me i have tried to call them but the line is dead how do i cancel it so they cant take anymore money from me if anyone knows please email me emmadhunter'hotmail.com

I am so sad to read so many people being taken advantage of. I too fell into the trap of the spin that i could lose so much weight in such a short time. I am usually such a carefull internet shopper, and I would be the first person to say how stupid someone is to order such a product without realising it is a scam, however I will endevour to not judge people so quickly from now on. I have been about 4 stone overweight since my daughter was born 4 years ago. since then i have spent most of my time trying to diet. losing and regaining weight like a yoyo. i oredered acaiburn and within 5 minutes of buying i realised i made a terrible mistake. when my husband returned home i plucked up the courage to tell him what i had done. he was brilliant. he was more concerned about me taking the pills than the money. we immediatelly called our credit card company and reported them as stolen, that way with any luck they won't be able to take any more money. and i am hoping that this will be the end of it, although i have a feeling it won't be. they already took the $24.95 but hopefully they will not be able to take anymore. i guess i will know in a couple of weeks. ordering from this site may have been a huge mistake financially, however it is the best thing that has happened to me since my daugter was born. i have realised that my life is pretty great. yes i may be overweight, but i have to most fantastic husband that loves me regardless of my weight and stupidity and the most wonderful, beautiful perfect daugter in the world. My mistake may financially be upsetting, however it has opened my eyes to the fact that i actually have a wonderful life and that will not get any better even if i were thinner. Thin doesn't mean happy anymore than money does. i am glad this scam happened because now i will not take the pills when they arrive and potentially save myself from any unknown harmfull side effects. i want to see my daugter grow into a woman and savour life in all it's glory. life is not about being thin it is about being happy. i still want to lose weight, but i will only do it the healthy way. i will make an appointment to see my doctor and discuss a suitable diet/excercise plan. it may take me longer, but i will get there in the end. the most important thing to me now is to make sure my daugter grows up without any insecurities about her weight or body image and if she finds herself in this possition in the future, that i will help her lose weight the healthy way. so as a message to all you people out there.

good luck with cancelling and getting your money back, but remember - no one has died. you are not weak or stupid, you just had a slip of judgement. your weight does not define who you are. you are not worth less because you are overweight. if you are a good person you are equal to every other good person on the planet. appreciate the good things in life and be a possitive person, you will feel better for it.

if this text helps only one person then it was worth writing.
Sending you all love and happy thoughts
linda