Acai Berry Nutrition review: cancellation of product not being honored still billing your bank account after cancelling product within time limitacc 405

hi there,

there was a charge from acidburn on my account as well, from improvehealth [protected] CY for GBP49.70. anyone got any furture commend on this one and how to stop?
many thanks
DS
Londond

I have tried to contact the web site given as the "cancellation address" and have not had any luck. Is there a web site? I can't even find the site where I placed the order. Could you please give the address again?

I wish I had read these complaints before I placed my order. The unauthorized charges on credit and debit card is very common for this company.

I too got my 14 day trial of aciburn was charged all different amounts on days just a few apart on
JULY 14th $23.79 nz$
AUGUST 4th $90.37 nz$
AUGUST 15th $88.80 nz$
I do not know what these charges are for and would like a reply from whoever the con artist is. I have not received any more supplies but the one that was the 14 day trial
People just can't go around taking money off people that have to pay off credit card accounts. I know that I should not have even gone into the aciburn site, let this be a lesson for me. But would like to know what the other charges are for IF THEY ARE FOR MORE TABLETS please acknowledge and let me know where they are BECAUSE YOU ARE NOT GETTING ANY MORE OF MY MONEY.
REGARDS RUTH Mc

DO NOT USE THIS PRODUCT, IT IS EXTREMELY DANGEROUS. I GAVE IT TO MY CHILD FOR WEEKS AND HE GOT TERRIBLY THIN AND SICK! DO NOT GIVE IT TO YOUNG CHILDREN! PLEASE DO NOT FEED IT TO DOGS OR CHILDREN

what the ### yea fyuck this ###in ### i hate this ###in pill

Id like to say for anyone wanting to cancell there claims that this site is definately the place to do it
https://www.acaiburnpremium.com/contactus.php

Quick and easy, Provides international toll free calls and if there not online then you can use there 24/7 liveChat which is brilliant. Had my cancellation confirmed in a matter of 5 minutes.

Thankyou

I too was charged $70aus and i could not find the terms and conditions and went into my email and found one email from acai burn premium trial.. I entered this email and clicked on stop all future offers as i dont want it. Here i am thinking its finished as i could not find anyother way of cancelling the offers.
Now a month later i am charged another $70aus and im not currently working so i only wanted a trail to test and then purchase the product once i could afford it.
Now im $140aus down and im in strife..

You should. There are too many companies like this one ripping off people! It used to be a time were companies went out of there way to have the best reputations. Now, all they care about is stealing money from people who work hard for it. They use marketing tools that trap people into signing up for things they have no idea about. They don't put their shady terms in big bold letters like they do with the free trial advertisements. Get ready scam artists because consumers are smarter than they used to be! We are going to shut down all your shady businesses and speak up about it!

This company really should reword thier advertisement. I, too, only read the FREE TRIAL that is emphised all over the website. I just received $210.00 in over draft fees in my checking account, and intend to do what ever it takes to have that refunded as well.

do you have an answer for the people who have been scamed by the acaiberry detox and life clense?

I ordered Acaiburn on the 28th July and after contacting them and hundreds of promises I have STILL not received my goods and they have taken my money and not supplied.
Be VERY careful of these people

I have a complaint of my own. I ordered the product and received it on July 25, 2017, I tried it for 7 days. Something in the product gave me a alergic reaction. I called and canceled on the 31 of July. I sent the unused portion of pills back with the cancellation number written on the bottle and package. The company turned around and charged me the entire fee of 60.71 for the pills I don't have anymore. I've called everybody and their grandmother at this company and have gotten no where. They got my money and unused pills back and I got scammed. I want my refund back in my checking account. It has been a month now. Where is my refund? Im calling the better business bureau now.

I have recieved a response, whether it goes anywhere or not, I have yet to see. Keep emailing this company. The first response was an automated one that said no complaints will be processed via email, but i sent a second & go this...Thank you for contacting our Customer Service Department. Your query is currently being investigated by one of our Customer Service representatives. You can expect to receive a response from us within one working day. Please note that in some exceptional cases it may take up to two working days when we need to investigate the matter carefully before getting back to you with an answer. ... with a reference number. Not that I trust in this, but it is a response.
also do NOT cancel your credit card without doing it through a credit card representative. You may incur the charges again on your new card because believe it or not, they are linked!

WHAT I DONT' UNDERSTAND IS THAT IF THE CREDIT CARD COMPANIES KNOW THIS SCAM IS GOING ON, WHY ARE THEY ALLOWING THE CHARGES TO THEIR CUSTOMERS CARDS? PERHAPS A PHONE CALL FROM CUSTOMER SERVICE ASKING IF WE'VE MADE THESE CHARGES? THEY LIKE TO CHARGE THE INTEREST THAT THE SCAM WILL INCUR MAYBE?

Keep at this company! Don't give up! Our hard earned money is worth more than their scammed dollars! Keep it in your pocket!

I CANNOT BELIEVE THAT I HAVE BEEN SCAMMED WITH THIS PRODUCT. IF YOU READ NO FURTHER - PLEASE ACCEPT MY WORD AND DO NOT REqUEST THIS "FREE TRIAL". IT IS A NIGHTMARE!
The popups for this product are everywhere and I was drawn in just like everyone else posting here. I think of myself as a reasonably bright individual. I have put on some weight over the last 5 years and needed a bit of a boost to get me started on a weight loss program. I requested the "free trial" at the end of July. I saw the first amount of just under £10 drawn from my bank account at the sametime and waited for the product to arrive. I received an email to say it had shipped but no tracking number. To date the goods have never arrived.
I was only stimulated into investigation further when monies were taken from my bank account again in the last few days (nearly $60). I checked with the fraud dept of my bank and they guided me towards this company and the problems associated with it. My bank have even started to investigate themselves and said that the detailed T&C's that allow them to use your credit card and contact details are so well "hidden" that most people connecting to the site would never find them.
After numerous phone calls (very long waits for connection to a person in all cases), redirections etc. I believe I have cancelled everything they have signed me up to.
They have my email address and phone number so I am expecting a deluge of "cold calls".
Contact numbers I used and actually spoke to peope are:
AcaiBurn +[protected]
CWL in the UK [protected] - very difficult to connect to, sometimes disconnects whilst ringing, other times it says the number has temporarily disconnected and when you do connect it takes about 15 minutes before you speak to a person!
Insider Secrets (UK # [protected] did not connect) US +[protected].
BTW - the cancellation numbers given by both CWL and Insider Secrets are in identical format and follow on so it is the same company / cancellation system - but they make it so difficult to cancel as you have to call all companies individually to cancel.
I have been assured that no further funds will be taken from my bank account - let's wait and see.

i have started having trouble with dazzlewhite teeth whitener the same mailflight company is involved £9.00 and £36.00 the second one i know nothing about so be warned after first [free] sample cancel cacel any further payments i have cancelled my debit card once bitten

Obviously they use false advertising techniques. I believe a class action lawsuit is in order for all of those who have been scammed.

I have them same problem. They were charging my account under several different names and I busted them when they are one in the same. I closed my account completely. I am fighting to get ALL my money. BIG RIP-OFF

Call your bank (or your daughters bank) and put a block on the credie card immediately. The bank will happily re-issue a new credit card and those theives will NEVER be able to take money from it again.

Report your card stolen and tell you bank why. They are aware of this problem and are very willing to help. They will issue you a new card no problems and you can live securely knowing this company lost!

Everything that this people have said is 100% truth. This is a scam!, and guess what!? you have 20 days to get the bottle back to them from the purchase date(takes over a week to get to you).
i did just that... and they still weht ahead and charge me the 79.95.
Do not get give your money away.

Acai Burn - SCAM
I agreed to a free trial of Acai Burn and some associated VIV3 product also. Although both are now cancelled I have fuond myself committed to about £130 worth of products due to failure to cancel within a 15 day period. Also an affiliated xompany called WebAccess appear to have sunk their claws into my account and I have been informed that frequently there is another such company that will also quietly extract money. Also when you call to cancel I suspect that you are charged at premium rate. This assumption is based on the pedestrian speed with which the obstructive call center employee dealt with my instructions. How can this blatant scam be considered legal and acceptable by the authorities?

I have recieved 6 months supply in 6 moths and had no problem canceling via their live chat. ( see below) I was not taking it regularly' as I simply forgot! However the product works. I know cause I tested it. I take 2 every day with a vodka orange before dinner.. It's like rocket fuel!

Thank you for taking the time to try out Acaiburn. This is an automated message to confirm that you have recently been removed from our preferred customer program; therefore you will no longer be receiveing any more Acaiburn products or shipments unless a shipment had already been shipped prior to your cancellation.

Please keep this cancellation note for future reference.

Sincerely,
Acaiburn Cancellation Department

I've had the same problems with this company. It's true the site sets out its way of doing business, but it's still a scam.

In my case I cancelled my order by email the next day - but I still received the trial package and my credit card was charged for it, PLUS within LESS than the fifteen days trial period my card was charged for the NEXT package. I returned the trial package unopened, following exactly the instructions for doing so, plus I emailed a copy of the mailing receipt. One credit has been received, not for the full amount charged. No credit has been received for the second charge.

Of course this is a scam - straight companies do not behave like this, or have complicated terms of sale, or charge for returning goods and 'restocking'

DO NOT DO BUSINESS WITH THIS UNETHICAL COMPANY

Hi Addie M.
Here again, and again, and again ...

This is not true. You do not refund people or even give them a cancellation number. I cancelled my order on June 19, just one hour after I placed it. I received the product 17 days after that and returned it right away to China, as requested. I sent lots of messages and always received weird answers. It has been 51 days now and no refund or cancellation # yet!

Office de Protection du Consommateur (OPC), a Quebec government organism, is working on the problem. They found out that Acai Berry products are sold on phone or on the Internet with false representation. First of all, Terms and conditions are not CLEARLY displayed on their web site or given by phone. They do not comply with Quebec laws for lots of reasons. If those people want to do business in Quebec, they'll have to follow the rules

Addie M.
This is not true. You do not refund people or even give them a cancellation number. I cancelled my order on June 19, just one hour after I placed it. I received the product 17 days after that and returned it right away to China, as requested. I sent lots of messages and always received weird answers. It has been 51 days now and no refund or cancellation # yet!

Office de Protection du Consomateur (OPC), a Quebec government organism, is working on the problem. They found out that Acai Berry products are sold on the Internet with false representation. First of all, Terms and conditions are not CLEARLY displayed. They do not comply with Quebec laws for lots of reasons. If those people want to do business in Quebec, they'll have to follow the rules.

Berni:
First of all, you should ask for new bank card # since card issuers are aware of Acai scams on the Internet. Return unused products or empty bottles to senders. In order to unsubscribe from Acai Burn, go on the web site where the product has been ordered; clic on "contact us" or "customer service" at the very bottom of the page, and tell them you want to cancell your subscription. Enter your name, address, order #, telephone #. They will give you weard answers, but you should always respond back to them. Each time they respond to you, take note of e-mail address, and respond back, using all addresses noted. If they do not answer, re-send e-mail to each address. Do that until they finally stop sending you their crap and charging your bankcard, which charges you could contest by the way.

First of all, you should ask for new bank card # since card issuers are aware of Acai scams on the Internet. Return unused products or empty bottles to senders. In order to unsubscribe from Acai Burn, go on the web site where the product has been ordered; clic on "contact us" or "customer service" at the very bottom of the page, and tell them you want to cancell your subscription. Enter your name, address, order #, telephone #. They will give you weard answers, but you should always respond back to them. Each time they respond to you, take note of e-mail address, and respond back, using all addresses noted. If they do not answer, re-send e-mail to each address. Do that until they finally stop sending you their crap and charging your bankcard, which charges you could contest by the way.

i have called ur com[paNY 5 X AND I GET HUNG UP ON AFTER WAITING ON THE PHONE 4 AN HOUR I AM PISSED

u do not dispay that u r charging more than just the 2dollars i want my money back in my account and u do nopt even answer ur phone

I too was scammed by these people, they have taken over £156.96 GBP, and to this day I have never received a thing, after ringing them from London and speaking on the phone for nearly 1/2 hr, they have stated that they have reimbursed me £71.20, I have asked them to reimburse me for the other £85.76 and they have stated that I am outside of the 60 money back guarantee therefore, I have no right to ask for my monies back, I have stated how can I be outside the 60 day money back guarantee when I have never received anything to guarantee, they have stated that this is not there problem, I also asked them about all the membership fees that I have been charged they have stated that this is another company in America that I have to ring to claim monies back from them as this has nothing to do with them, I have said that funny how these charges started when you started taking monies from my account but yet it has nothing to do with you. I have tried to write and email them on several occasions and nothing but yet they respond to my bank by changing their name to HEALTH & BEAUTY and then taking more monies!

DO NOT USE THESE PEOPLE THEY ARE THIEFS, CORRUPT DO NOT FULFILL THEIR OBGLIGATION AND DO NOT SEND OUT ANY GOODS!

Well...

You are correct, they are scammers and liers.

Today I just received... another 3 bottles of this stuff.

Having just got off the phone to them, i'm told that my account has been cancelled and they do not know why I have received these.

So far that is 6 months supply received in less than 1 weeks.

I shall be going to their despatch offices in Bedford this week to return them and to get a full refund.

Fortunately I'm not a "fat lazy ###" as someone on here thinks the people that took the free trail are.
I'm a trained athlete and martial artist who only wanted to use a more " natural" method of fat burn for muscle definition than the more chemical based ones such as maximuscle.

I'm expecting an interesting reception when I get there, and will update this forum following my visit.

cheers
Colin...

The CANCELLATION problem in the UNITED KINGDOM, do as follows:
1. For Membership:
Have your Order ID: Number, your telephone number, your address by your side
Telephone [protected]
Obtain a Cancellation Number
To avoid the $79.95 -> within 21 days of order return the Trial to:
Atlast FullFilment,
2B Viking Industrial Estate
Hudson Road
Bedford
MK41 OUB
On the outside of the package write clearly your Order ID: Number
Keep a note of your Tracking Number
2. For Insider Secrets:
Telephone [protected]
Obtain a Cancellation Number
3. For eBook:
Telephone [protected]
Obtain a Cancellation Number

Its a circuitous route to exit 'this sham' but do as above quickly for United Kingdom 'users' to sort it out and prevent the follow-on 'auto' charges to credit card from the small print.
I have had my cancellation number for two weeks but never received my goods. How can i cancel if i have nothing to return and they are still taking the money.

c/o emma watson

I also obtained their employee numbers and names and i recorded the telephone call, stating at every opportunity that they will not be billing my credit card in future and that auto shipping has been cancelled, i'd like to add that i was suspious about my email address given to them as the email 'chat', did not get sent, but luckily i printed a version and sent it to an alternative email address and low and behold it went through there, i only suspected that there is some block so you cannot email proof of conversations, also i contacted everyone in my address book as i suspect that acaiburn will hack into it and sent spam to everyone, so i immediately sent a message about them to everyone on my mailling list, just to cover that, i read the terms and conditions and they state that they can give our details to third party companys, so i'm expecting a barrage of calls from telesales! i will only answer the phone with a caller id now.

i think i covered everything, you need to be shrewd with these people. collect as much information about your cancellation for your credit card company, this was all done within 3 days of filling in the registration form, so i don't expect any comeback!

btw any call from the uk please be sure to phone between 1pm and 2 am or the call will come back as 'temporarity disconnected' i have also contacted the consumer programme 'Watchdog@

good luck to anyone caught up, cancel immediately

hi i did exactly as emma anderson has, i also obtained their employee numbers and names and i recorded the telephone call, stating at every opportunity that they will not be billing my credit card in future and that auto shipping has been cancelled, i'd like to add that i was suspious about my email address given to them as the email 'chat', did not get sent, but luckily i printed a version and sent it to an alternative email address and low and behold it went through there, i only suspected that there is some block so you cannot email proof of conversations, also i contacted everyone in my address book as i suspect that acaiburn will hack into it and sent spam to everyone, so i immediately sent a message about them to everyone on my mailling list, just to cover that, i read the terms and conditions and they state that they can give our details to third party companys, so i'm expecting a barrage of calls from telesales! i will only answer the phone with a caller id now.

i think i covered everything, you need to be shrewd with these people. collect as much information about your cancellation for your credit card company, this was all done within 3 days of filling in the registration form, so i don't expect any comeback!

btw any call from the uk please be sure to phone between 1pm and 2 am or the call will come back as 'temporarity disconnected' i have also contacted the consumer programme 'Watchdog@

good luck to anyone caught up, cancel immediately

i got scammed with this acai burn.

This is not true. You do not refund people or even give them a cancellation number. I cancelled my order on June 19, just one hour after I placed it. I received the product 17 days after that and returned it right away to China, as requested. I sent lots of messages and always received weird answers. It has been 51 days now and no refund or cancellation # yet!

Although Addie M. claims innocence, check out the fake Acai study allegedly done by a New York Television Station. Go to and try to find reporter "Julia" or the New York TV Station. They are using trademarked logos to imply that even Consumer Reports is involved in doing the tests that indicate the Acai product's efficacy.

The ad lies about the study, lies about the station, and lies about the "free" offer by implying no obligation (tee hee!). Every hotlink brings you to the marketer's page where they try to hook you into letting them into your bank account. These sites use key loggers, so they will collect your card info even if you decide at last minute not to submit. Thereafter, they will drain money from your accounts until you actually close your credit card and get a new account. You will suffer with the losses and harassment described by hundreds of victims who actually found Complaints Board. I suspect there are tens of thousands of victims overall.

The only thing more worthless than Acai products may be the Federal Trade Commission, who allows this preying on consumers to go on and on.

These companies do not care when you send bottle back and even with a promise not to send you any more they still take money. The small print also states 14 days from your order well you probably will only receive it 2 weeks after your order. I have had 3 payments from an account and I have physically nothing to show for it as I sent the 2 "samples" back as soon as I received them

I called [protected] for the Uk Acai customer services and spoke to Monika 9 I tihnk that was her name).
She informed my that I had been signed up to the automated shipping program for $59.95 per month as I had not cancelled my "free order" within the 14 days period.

I have been told that my account has now been cancelled and no more payments will be taken.

The 3 bottles I received will now need to be returned at my expense including insurance to the address:

Wu-Yi, C/O mailflight Ltd
Unit 2B
Viking Industrial Estate,
Hudson Road,
Bedfors
MK41 0QB

Once the itmes hve been received I should get my refund.
I shall post an update once this has been received.

To be honest, It was my fault for not reading the small print stating that I needed to cancel the order within 14 days, and honestly am I the fool for thinking that we can EVER get anything for nothing?

Colin
London

I called [protected] for the Uk Acai customer services and spoke to Monika 9 I tihnk that was her name).
She informed my that I had been signed up to the automated shipping program for $59.95 per month as I had not cancelled my "free order" within the 14 days period.

I have been told that my account has now been cancelled and no more payments will be taken.

The 3 bottles I received will now need to be returned at my expense including insurance to the address:

Wu-Yi, C/O mailflight Ltd
Unit 2B
Viking Industrial Estate,
Hudson Road,
Bedfors
MK41 0QB

Once the itmes hve been received I should get my refund.
I shall post an update once this has been received.

To be honest, It was my fault for not reading the small print stating that I needed to cancel the order within 14 days, and honestly am I the fool for thinking that we can EVER get anything for nothing?

Colin
London

Hello,

I too am having money debited without my authorisation. I understood I was ordering and paying for ONE batch as a trial of Acaiburn. I since have had two payments made (without my consent). I no longer wish to order ANYMORE of this product. I wish for a full refund and NO more payments to be made form my account, and certainly DO NOT wish to be a member of any company!