Acai Berry Nutrition review: cancellation of product not being honored still billing your bank account after cancelling product within time limitacc 405

I called every number on my statement one by one and it was very easy to cancel and get confirmation numbers. I was only able to get refunds on some of the items if I sent them back, but it's better then nothing. They tried to convince me to stay by giving partial refunds, but I said no and they didn't push back at all and just cancelled. I guess when 99.9% of your calls are to cancel, you get the hint when someone says NO. I would still suggest to cancel whatever card you used for these charges and get a new one to save yourself the headaches of any surprise charges later on.

^^ courty, DO NOT COUNT ON THIS POSTING TO STOP THE CHARGES. Get a new card and continue trying to get a refund. I just got my statement and there are about 10 charges from these BS companies all adding up to over $600. I then checked my balance online and there are a few more there. I just got off the phone with my CC company and they cancelled my card and will be issueing a new one. Now at least I can sleep well knowing nothing can be charged on it, then in the morning I will start hammering the phones to get refunds on stuff I didn't even buy or get.

All of you posting complaints here and threatening to call police, etc. yada-yada-yada--that accomplishes NOTHING.

The only sure and easy way to get off this is to go to your bank or credit union, tell them your card is compromised and cancel your old card as soon as they can issue a new one--cancel earlier if you can get by with another card for a week or so.

Thereafter, expect nuisance phone calls from these creeps and their "affiliates" who will try to talk you into giving them your new card number. UNDER NO CIRCUMSTANCES GIVE THAT TO THEM or you'll be right back under their thumbs again.

I've given up on our alleged consumer protection at the federal and state level. Business owns our governments now, and they will do nothing. The fact these scammers have been allowed to do this for years shows Federal Trade Commissions and state attorney generals could care less about their citizens being victimized. Folks, we are on our own.

I cancelled my order well before i should have been charged and it threw my account into NSF. No one will refund my nsf fee and now I am at their mercy for 5-10 days. I was told that a supervisor could get my refund immeidately. The sup refused to do it. Now I'm at the mercy of this dist/ co until they give me my money. This is a load of BS.

The same thing has just happened to my son. He ordered some free acaiberry on 9th November. They took the payment of £7.40 out then which is supposed to be for postage and packaging. This week they have taken two separate amounts from his account this week, one on the 7th Dec £53.86 and the other on the 8th Dec. £73.91. He phoned his bank and they said they would write to the company to tell them to stop taking any more money. I think this will be a waste of time as it is obviously a scam. I have told him he need to cancel his account straight away which he asked the bank to do but they told him he would need to call into the bank personally tomorrow to do this. I just hope no more money has been taken out today.

Unfortunately, these scammers have gotten away with stolen funds all over the globe! Too bad this is not on the news more often. This is from May 2017:

http://www.kwch.com/Global/story.asp?S=10420265

mrs angela brown you sent me pills and took 57pounds off my account you also took 10 pounds off my account my address is37 pagen walk muirkirk cumnock ayrshire iscotland i am reurning tablets didnt give permission to go into my account i need an adress i the adress i have got is pure cleanse po box10233 dessmoinesa50381

gmanextreme,

You won't like my answer, but the easiest way is to go to cancel your credit card and get a new one from the institution that supports the card. Tell them your card has been compromised and get it replaced ASAP. You are likely not only going to be getting charges from the company that you think you are dealing with but also their "subsidiaries" or "partners" i.e. - conspirators that they have shared your card information with.

Enough of us have had to call several numbers to know that getting shed of these scammers is not easy. The only sure way we've found is to cut off their ultimate source. Once you do this, expect nuisance phone calls from Acai or a subsidiary trying to get you to disclose your new card information. NEVER EVER disclose that to them no matter whether they threaten, whine, wring their hands, or do cartwheels.

Register all your phones with the Federal no-call list. Get every phone number they phone you from (ask for it, because they likely will conceal their number when they phone you). Politely but firmly order them not to call you again. If they do, file an immediate complaint on the Federal no-call list.

Banks and credit unions are usually happy to cancel your old card and replace it, because replacing your card is much simpler than dealing with a string of charge disputes.

This happened to me too! I have a friend who had the same thing happen to him as well! Just curious, did you ever get a refund? They promised me a refund once I returned the pills but its been almost a month and nothing yet!

CANCEL THE CREDIT CARD YOU USED TO ODER THAT PRODUCT THAT DIDNT EVEN WORK,
WHEN YOU GET A NEW CREDIT CARD, YOUR BANK SHOULD LET YOU KNOW IF SOMEONE IS TRYING TO ACCESS YOUR BANK ACCOUNT.

Another update from Mum of OJ
I did obtain a couple of small credits to my bank account at the end of August, BUT... the money has started to be taken out of my bank acount again. I have spoken to Acai Burn and CWL again this evening and they have confirmed that they actioned my cancellation and no further transactions have been taken from them.
Money has left my account for:
1) MyDietID.com
2) MyFitBalancer.com
3) YourLifesPath.com
Can anyone offer any direction? I just don's know how to stop this...!

Masnoona: You don't say whether or not you used a credit card for your transaction but if so, do please monitor your account regularly and keep a note of every penny you spend. This will be the only way you can keep tabs on what is being taken from your account and by whom. Your card company will know the names of most of the company's who withdraw 'unauthorized' funds and will advise you accordingly. The card companies can trace most if not all the weird and wonderful names disreputable businesses use and you should dispute every single transaction your did not authorize yourself. Some of these businesses are just 'names' held under the umbrella of a 'cloaking company' which does make them more troublesome to trace but by no means impossible.

If you do dispute what you consider to be an unauthorized transaction, you will not have to pay the amount in dispute neither will you be charged interest on it if, in fact, you are found to be a 'victim.'

Unfortunately the 'spammer' who proports to give advice from all the various companies mention on this site (thus proving their affiliation to one another), neglects to inform you that all the helpline will do is to issue you with a cancellation number and refer you to all the other companies intent on taking money from you. You will need to contact each and every one of them to cancel individually. To avoid this inconvenience ask your card company to provide you with a 'head office' address for the 'holding company' and write a stiff letter to them in support of any dispute you may have pointing out that as you received no goods or services from them or their affiliates, you have no contract with them and keep all correspondence as evidence for your card company to use on your behalf.

I wish you luck and I'm sorry I can't be of more help.

www.acaiburnpremium.com/contactus.php
Bogus, web site doesn't exist

Cindy/Bernice

As Advised i NEVER ordered your product nor have i received your PRODUCT so cannot return anything! I have rang your [protected] australian number and this is busy 24/7 so i cannot get through to speak to anyone.

I would like you to refund me my money as i never authorised you to take the money and i never ordered the product so what you are doing is THEFT!

I have tried to log into https://www.acaiburnpremium.com/contactus.php at your suggestion and what do you know this page cannot be found!

Can you please refund my money ASAP. Alternatively can you please advise me of another email address or australian contact number that i can contact you on as i would like to get to the bottom of this ASAP.!

Your urgent attention on this matter will be appreciated.

hi ive been havinh the same problem does anyne know how i can stop them taking money out of my bank?

how do i cancel the product they sent me a couple how ever they are chargeing me $90 dollars now an dwe have decided we dont need it anymore. is the only way really to just ring em up or is there an easier way like writing into them?

Hello Cindy,

I am writing to complain and would appreciate an actual response and not the same email you have sent other people 33 times. I have not once ever ordered your Acai berry product yet i am being charged for it so far 3 times from 5th october till 23rd November. Not once have i received your product and am not sure how or why you have my the order as i never made the order with your company on the interent, i ordered the lemon detox kit on the 5th October (cancelled the same day as i found it cheaper at a shop) yet somehow your company now has my bank account details and keep drawing money! Cindy this is Theft, i cannot cancel the order as i never made an order and have never received information from you. I have tried calling the australian numbers [protected] for your sister scam company Dazzle Smile Pro yet this number and another i have tried is always Busy! Please can you cancel my order and refund my money back to me ASAP. Please reply with 48 hours or i will be taking action. THANKS! Miss McCance

this company is biggest BS in the world! someone needs to take them down HARD! got $500 worth of product charged too my card didnt use any of it and they wont let u sent back! screw u acai burn!

so what is the solution?how do we get out of this lock in deal?how do we cancel?

### this guy!

why ###ing yahoo let them to advertise their ###ing product ?

I chatted to a Brian on line at Acaiburn who cancelled my subcription and he gave me two toll free numbers to ring and cancel the other charges. I have done all that and now hope not to see any more charges on my credit card. I have been involved in the scam since April and it has taken me a while to cancel...and I am an Accountant! This must be so frightening to people who do not persist in finding how to cancel this fraud.

The best thing anyone can do is CONTACT YOUR BANK IMMEDIATELY! They know the best way to deal with these fraudulent activities and have a very high success rate of getting you your money back.

Doing it yourself is time-consuming and it will most likely get you nowhere as they have numerous websites and emails and the postal addresses listed are often false (as in the Australian case).

You need to call you bank, tell them of the unauthorised transactions, they will file a fraud complaint against the company and cancel and reissue you a new credit card so it can't keep happening whilst the dispute is being processed.

My bank told me that due to the number of complaints against this company the Australian border security are taking on the case for investigation.

In Australia, there is a 99-100% chance you will get all your money back if you contact your bank asap.

Good Luck!

Guess what? The www.acaiburnpremium.com/contactus.php doesn't work either! Do you have any other suggestions?

We wanted to try the product and was charged $3 for shipping. I looked into my account and found out that I was charged $88.50 twice without my knowledge. We cancelled the membership but still was charged. BE AWARE OF ACAI BURN THEY ARE A RIP OFF. STAY AWAY.

I entered this URL and the website does not exist. Also, I called this phone number and have been on hold for over 8 minutes. I can't even be sure if this is the right number to call. Is customer service really your "number one priority?"

I went through my bank to get the phone number of this same company who went into my account and charged me over $90.00 after I ordered the $.99 sample. They're really good at what they do. I contacted them and they said if I sent the sample back unopened they would reimburse my checking account the money they debited off. I, did, immediately deactivate my debit card so they couldn't remove anything else. I don't trust them.

I also have been getting unauthorized transactions and no way of canceling becuase the web address dose not exist and the phone number [protected] dose not work so I too have 2 months of product that I have payed for and dont know how to CANCEL. If anyone knows of something else please let me know. chamg22@yahoo.com

THANK YOU CHAMIE

Heres a typical convo with there live support:

Please wait for a site operator to respond.

You are now chatting with 'Kayla'

Kayla: Thank you for chatting with AcaiSlim. May I know, whom am I chatting with?

you: (Removed)

Kayla: Hi, are you here to place an order?

you: no. I'm here for a complaint

Kayla: I will do my best to help you. How may I assist you today?

you: can we clarify that I am not speaking to a machine

you: your answers seem too generic

you: hello

Kayla: I am a real person here

Kayla: No a machine

Kayla: My name is Kayla.

you: we'll see...

you: I am wanting to know why I have been charged by your company

you: you have charged me yesterday and deducted AU$98.26

you: Am I going to get an answer?

Kayla: In order to pull up your account, could you please provide me the email address and phone number you used to order our product?

you: That is the thing I did not order from you. I guess that you guys are associated with Dazzle white and I was charged some hidden cost

you: I believe I used (removed)

Kayla: One moment please while I locate your account Information.

you: ok

you: how long is this going to take

Kayla: Are you sure that you have purchased our Product "Acai slim"?

Kayla: We are not associated with Dazzle white

you: no i havent purchased your poduct

Kayla: I am sorry to inform you that there isn't an order under your name or email address in our customer database.

Kayla: Please contact them.

you: wait

you: improvehealth [protected]

you: are you acai burn?

Kayla: As I said you that We are not associated with Dazzle white

Kayla: I am sorry to inform you that there isn't an order under your name or email address in our customer database. The attempt you made to place an order did not go through and you were not charged anything.

you: congrats on the copy and paste

Kayla: Acai burn is associated with Acai slim.

you: Im sorry then why did I get charged?

Kayla: Its my typing speed.

you: sure

you: you guys have alot of complaints

Kayla: No order found under your name and email address.

Kayla: You have not ordered our Product.

you: Im sorry I do not believe you

you: mprovehealth [protected] CY MCD1891USD87.62

you: is your company correct?

Kayla: Dazzle white is not our Company and we haven't charged you anything.

you: you have told me that already

you: but that transactions still lingers on my screen

you: who charged me then

you: that is your business number

you: do not lie to me

Kayla: Please contact the company from where are you getting charged.

you: yes. From you guys

you: I AM CONTACTING YOU

you: AS YOU HAVE CHARGED ME

you: hi'

Kayla: We have not charged you anything.

you: let me see

you: can you check

you: (removed email address)

Kayla: One moment please.

Kayla: No order found under this email address.

you: OMG. So what is going to happen

you: improvehealth has charged me and as you say my transaction was not succesful. But I am still charged!

you: dazzle white is your sister company

Kayla: I have told you several times that we are not associated with Dazzle white.

you: the who charged me

Kayla: We have not charged you anything.

you: improvehealth=acaiburn

you: yes you have

you: you have charged me 87.62US

you: it is here

Kayla: I am sorry to inform you that there isn't an order under your name or email address in our customer database. The attempt you made to place an order did not go through and you were not charged anything.

you: transaction on the 6th of november 2017

you: guess you typed that one fast too. it is word for word the same as your previous one

Kayla: Have you read the last message?

you: We have not charged you anything

you: please do not be ignorant

you: someone charged me

you: and the bank statement shows that you have

you: Why would I come here to stir up a fight

Kayla: Ok, Let me check with your last 8 digits of the Credit Card.

you: why you want to charge me again

Kayla: To locate your order with Acai slim

you: (removed)

Kayla: Still nothing comes here.

Kayla: You have not ordered our Product "Acai slim"

Kayla: Our Product is Acai slim and we only offer Acai slim.

Kayla: I hope you believe us now.

you: Well i clicked on acaiburn and you came up

you: why would you come up

Kayla: Have you ordered Acai burn?

you: no

Kayla: Then.

you: Please why would you come up if i pressed live support under acai burn

you: what kind of excuse is this

Kayla: I am sorry to inform you that there isn't an order under your name or email address in our customer database. The attempt you made to place an order did not go through and you were not charged anything.

you: you are a robot arent you

you: you have used the same paragraph 3 times

Kayla: As you have not ordered our Product, I will keep giving the same message.

you: what is your bsn number

Kayla: We recommend that you email our support staff who could assist you further. You can reach them here:

Kayla: support@acaiburn.com

you: you are the support staff

you: hah you said you only offered acai slim but you are reconmeneding me to your support staff: email our support staff

you: at support@aciaburn

you: why is that?

Kayla: This is our email address.

you: you are acaiburn and you sell acaislim?

you: correct?

Kayla: Acai burn is associated with Acai slim.

you: perfect then i got charged by acaiburn

you: and would like my money back

you: it is funny what your company name brings as the first hit on google Ms Kayla

you: You said I did not order from you

you: yet I am being charged by you

you: I wonder how?

Kayla: We have no order under your name and credit card number.

you: We'll I have a transaction under your company name and the business number

you: also the nice amount of MONEY MISSING FROM MY ACCOUNT

you: Do you like taking money from unsuspecting people?

you: Guess you do

Kayla: Can I have your order number, full name, zip code?

you: you see i did not order and thus do not have an order number. I gave my full name at the begining of the conversaton and zip code is 3057

you: you know what. you have all the details to charged me again

you: go ahead

you: make my day

Kayla: One moment please.

Kayla: Can I have your shipping address please?

you: no

you: this is over

you: I had enough

Do not give any details to them in the live chat.
They do not fess up. I ordered Dazzle white and believe they have associated me with this company (probally a sister company). Best bet is to be proactive and lodge a dispute with your bank. I have called mine (commonwealth) today (7/11/09) @1140pm and they told me not to give any details as there supposedly human live person wanted my address. Please do not negotiate with these pigs. I believe Dazzle white ###ed me with this. I want my $100 dollars back. So angry!

I told the bank that I wanted to deny them anymore access and the person said that they can do that. Now I need to wait until monday to go to a nearby branch and get this sorted ASAP.

My lesson has been a hard hitting one. I will not buy from gimmick sites as this again (providing DAzzleWHite are the ones whom screwed me). As a 12 student I do not have the luxury to through my money away on such scams. Sham on you!

just got the same thing through a free trial that I got from bright smile AFTER I already canceled my free membership for it. I got charged once for $48.92 for the full thing that they upsold me and just sent even though I said I only wanted the free trial and then furthermore after canceling it and sending back the item (which I still have got a refund for) they charged me for $89.37 from Improvehealth [protected] and I don't even know what for. I haven't received another product nor do I want one. This is completely messing me up since I need to pay my rent and car insurance and I don't get paid for another week. the company is a bunch of crooks.

Yes, your bank can do a chargeback:

See: http://www.chrismalta.com/scamtip1.asp

Where to file complaints:

FTC: https://www.ftccomplaintassistant.gov/

http://www.econsumer.gov

I agree this product is a SCAM! I ordered under the impression that I would have a "RISK-FREE 14-DAY TRIAL"...meaning no charge. When I recieved the package with no invoice or cancellation instructions I was immediately concerned. After some research to find out how to cancel I came across this website. This added to my worries. I called to cancel and was told the same thing as you are hearing from all of the other complaints. I would be charged for the first installment of 60 pills I recieved...something like $87.

The representative was adamant that the website said nothing about the trial being FREE. I told her that a "RISK-FREE 14-DAY TRIAL" MEANS FREE! NO OBLIGATION!

I have since cancelled my credit card and returned the shipment.

What a pain in the ###...NEVER DO BUSINESS WITH THIS COMPANY! SHADY BUSINESS PRACTICES!

i just did a live chat and all i said was that i wanted to cancel my order and she asked me for my email address and she cancelled it for me no worries. at least i hope thats what happened...

https://www.acaiburnpremium.com/contactus.php

really hope that worked coz i really cant afford the stuff!

im soooooo ###ing mad

im on the same situation and i keep calling them and they are always busy
i got charge for 87 bucks thats ridiculous i hope you guys die thats so stupid

Here is the head office phone number and address for the Acai Burn scam company :

JustThink Media
Corporate Head Office
Suite 204, 85 Cranford Way
Sherwood Park, Alberta, CANADA T8H 0H9
Phone: 780.416.0211
Fax:780.416.0218
Careers@justthinkmedia.com
Corporate@justthinkmedia.com
Legal@justthinkmedia.com
Customer Service
customerservice@justthinkmedia.com

--

More about this company and their history can be found here:
http://www.webcops.net/just_think_media_spam_scams_8001.html
--

Where to file complaints:

FTC: https://www.ftccomplaintassistant.gov/

http://www.econsumer.gov

Good luck to all who have been caught by these scammers!

I was charged for something i didnt order and agree to and I would like this stopped and refunded to me immediately. An amount of $98.15 was taken from my bank account and i didnt authorise this. It was meant to be a free trial. Please refund this money immediately and contact me via email or call me. Unhappy cutomer.Geeta

I was charged for something i didnt order and agree to. I think this is crazy and should be stopped. I would like my money back/.Geeta

there was 87.62 taken out my account then put back then taken of by this company an i did'nt recieve any package from this company.

need my money back in my account as soon as possiblie