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2.6 52 Reviews

Total Cleanse Complaints Summary

21 Resolved
31 Unresolved
Our verdict: Dealing with Total Cleanse, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Total Cleanse reviews & complaints 52

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10:38 pm EDT
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Total Cleanse complete body cleansing system

I have decided in 2016 to start using the product, but after a few months i did recognise that it does not work for me as advertised.
I already started to try and cancel the product from February 2017 but with no luck and they just keep on sending the stuff and deduct the money from my banking account.
I have already try to stop it at the bank as well but with no luck.
Hopefully after this they will stop sending the product and stop deducting money from my bank and instead refund me.

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9:01 pm EST

Total Cleanse power core gold and other products, viatrade in uk, cleanse total diet

My name is Geraldine. I have cancelled these products and they keep on sending them to me and taking money out of my account. I will never do this again. I would like my monies put back into my account. Urgently.
Regards,
Geraldine
This makes me so so mad. They suck you in all the time. I'm a very trusting person. I'm not a company, I'm a individual person trying to help my body. But now I will do it naturally without these people

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Total Cleanse unethical, unauthorised credit charges

I was stupid enough to fall for a scam run by Woolworths here in Australia, if I answered questions correctly I had a choice of what I could choose to win, I chose Cleanse Total Body Cleanse System and Garcina Total Diet, I gave
my credit card for the cost of $5.00 per item, and I have checked my
bank statement which I do every day, and on the 16th August I was charged $131.00 from a Company I never heard of called Selectplussmt.com
reference: 8002320356KNA. This Company appears in other advertisements stating this is a trial offer for $5.00 only so it would mean that if other people go the same way as I did they will find they are charged. The solutions to this matter for me is to be reimbursed immediately for the full amount. No Invoice or Documents were supplied with the delivery. only Order No [protected], if undelivered return to Fulfilments House P.O.Box 4001 but does not say where, but it has a Swiss Priority label. I will continue all avenues, for this to be resolved, this is a complete fraudulent act, I am a Pensioner who cannot afford to have this happen. I cannot supply more information as I am not a Company

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Is Total Cleanse legit?

Our verdict: Total Cleanse has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Total Cleanse's position as a benchmark of trust and quality within its industry. Users and clients of Total Cleanse can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Total Cleanse earns 96% level of Trustworthiness

Perfect Trust Endorsement: Total Cleanse achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Total Cleanse. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Total Cleanse has claimed the domain name for totalcleanse.ca for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Totalcleanse.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Totalcleanse.ca appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • A user on Complaintsboards.com notes that they were interested in purchasing a product from Total Cleanse, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
  • Total Cleanse protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Total Cleanse has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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1:16 am EDT
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Total Cleanse complete body cleanse system cancel order

I have tried this product for several months and have found it does not work. I have tried to contact the company to cancel my order visit email but have been unsuccessful. My emails have bounced back each time despite using their registered address. I want to cancel your order immediately. April 2017 to current. My last delivery was today I think June 2017.

I would like a full refund

If you could please assist me with completing my request.

Thanking you for your time and assistance,

Keith Solly
Derby, Western Australia

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Total Cleanse Complete body cleanse system

My wife signed a survey at our local shopping centre in Wallsend NSW Australia for "free gift" and paid postage with her credit card. Since then we are receiving numerous packages with the above product which was never ordered to our knowledge, or mentioned. Order ID. [protected]
So far these illicit charges to our cedit card amount to $AUD394.43 in four separate withdrawels. There could be more in the pipeline?
This is perhaps illegal, but in any case must stop NOW, and refund us $AUD394.43.
David & Lona Brown

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9:37 am EDT
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Total Cleanse Cleanse total diet weight loss supplement

I ordered a trial supplement from cleanse total diet/garcinia total diet on the 22/3/2017 which i never received nor a confirmation of my order with a tracking nr on anything. On the 7/4/2017 a deduction of R1240 reflected on my creditcard with reference lipoexhelp. I would like my monies...postage included refunded immediately this must be a scam i fell into.
Thank you.

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CJ Nelie
, US
Apr 15, 2017 2:52 pm EDT

Same happened to me - I didn;t give permission for any moneys deducted on my account. I want my money back

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Rizaan Woensdregt-Du Plessis
, US
Apr 13, 2017 12:51 am EDT

I agree. The same happened to me. I ordered on 1 April 2017, an amount of R70.10 was deducted. And the another amount of R1297 was taken last night. To date I have not received anything. Please refund my money!

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11:18 pm EDT

Total Cleanse Unauthorised credit card charges

I ordered the "free" bottle of the Garcinia Total Diet on February 6th with only the postage to pay charged to my credit card. This product I received on the 21st- not 5 days later, but 16 days later! The first charge from Clair-O on my statement was correct showing postage only. I have since had up to & including the 17th March, four more charges on my card for more products which I have NOT received! The value is ridiculous of over $500. These amounts must be refunded against my credi card 4564... ...5466 as soon as possible. Any products received after this will be immediately marked "Return To Sender" I cancelled my subscription on 17th March after checking my bank statement. My bank has been notified of this situation and will follow this situation up as well. Thank you. Brenda Marks

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1:48 pm EST

Total Cleanse Cleanse total diet complete body cleanse system antioxidant formula

query regarding monies debited from my account without my permission.you were not given authority to take money from my account the first product was free i did not and still do not want any more of your products monies were taken from my account 21st october 2016 and 19th october 2016 i did not keep a record of the invoice number as permission was not given to you to take monies from my account i do have one order number 3710637

please reimburse my monies do not debit my account as of today 6th december 2016

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Annette Bruer
, NO
Aug 08, 2017 1:01 pm EDT
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Stop sending me more pills! Ordernumber [protected] and ordernumber [protected]
Annette Bruer

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Sue Long
, US
Aug 05, 2017 9:03 pm EDT
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I also want you to stop taking money from my account. I agreed to 1 month only.stop immediately.
Order ID 3A966583D
Order ID 89 B7CB37C0
Sue Long
8 lakeside place.
Ocean Grove
Victoria Australia 3226
I am seeking legal action. Debit my account immediately.
You are criminally stealing from me

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Don Munro
, US
Jun 11, 2017 6:20 pm EDT
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Could you please stop sending your pills Order ID : [protected] and Order ID : [protected] and stop taking money from my account

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insect
, AU
Jun 06, 2017 7:21 pm EDT

I do agree. I have receiving Tablets after one lot of Tablets. If I wanted more, I would have let U know. I do not want any more Tablets, I am sending them all back to u. They do not work, Do not want them any more. I have sent email to you before. What else can I do? PLEASE, reply. Order ID. [protected], that is only one of them

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6:00 pm EDT

Total Cleanse Cleanse total diet/unauthorized credit card charges

I ordered a pot as a trial for postage only but they have continued to send product and debit my card, I want it to stop. I returned one pot to no avail. This product does not do what it claims and has been continually sent to me for months and months. please please stop. I even cancelled my credit card.
I cant find info anywhere on the internet to find this company . They even changed their company withdraw info as shown below
HELPDESKFDE.COM INTERNET 12 Oct 16
CREDIT CARD PURCHASE
Ref. #[protected] 129.76 DR
CUSTOMERHCARE.COM INTERNET 12 Oct 16
CREDIT CARD PURCHASE
Ref. #[protected] 133.82 DR
SLIMEXDIETSUPPORT.COM LONDON 26 Sep 16
CREDIT CARD PURCHASE
Ref. #[protected] 126.20 DR
CUSTOMERHCARE.COM INTERNET 23 Sep 16
CREDIT CARD PURCHASE
Ref. #[protected] 130.65 DR

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Ethan 9999999
, AT
Jun 24, 2018 3:29 am EDT

How do you stop the payment

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PoochieAussie
, AU
Dec 16, 2017 12:30 am EST

I know someone who bought from a group under the Helpdeskfde.com label, and they won't stop.
Changing your card number will not help either, as they have some way of debiting the account even if the card number is changed.
Best is DO NOT ever buy any slim diets online, buy from a local chemist if you have to, or from the supermarket.
All these slim diets shakes you buy online, will charge you a lot, and there is not a way to stop them.
Best is not to contact them at all, not even to try it out.
They are all scams, not this website, but all these online slim diet shake companies.
You will LOOSE more than you gain.
They seem to have found out this person I know of bank (Aust) code and account number, as they changed their card number, but the debit didn't stop.
The only thing this person does now, is to have a very low balance, less than USD$50 so these companies can't direct debit, esp if its a debit visa/debit mastercard.

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David Samuel Scott
, US
Dec 05, 2017 12:06 am EST

On 3 Dec 2017, my Credit Card was debited $131.00 by CUSTOMERHCARE.COM INTERNET CY.
The only explanation could be that this company was chasing a payment for a Bottle of Health Supplements which I had returned within the specified timeframe and have the receipt to prove it . Mind You $131.00 is an exorbitant price to pay. As Iive in Australia, I don't receive the product until about 6 or 7 later which severely cuts into the testing / trial period.
My Name is David S Scott. My address is 4/15 Oxenham Circuit, Gordon, ACT, Australia 4906.
My EMail address is scotty281249@gmail.com.
Your assistance in getting my money returned would be much appreciated.

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Glenyce Gers
, US
Oct 03, 2017 7:30 pm EDT

I also have tried to stop this company from withdrawing money from my credit card to no avail. How can you contact this company and sort it out?
This is a total rip off and I feel totally frustrated for falling for such a con!

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Paul Orr
, US
Jul 29, 2017 6:55 pm EDT

I have the same problem. I do not want this product, and so far, have been unable to contact the Company.
Money has also been withdrawn from my Bank Account without my permission or approval.

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Bezza
, US
Jul 04, 2017 7:43 am EDT
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Today you took money out of my account and I have not ordered anything off you, so you need to put my money back or legal actions willl be taken?

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siesia
, NZ
Mar 07, 2017 7:40 pm EST
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I found today you withdraw a money from my bank and I did not know about it only I claim a free cleans total diet and I pay $3.00 something for post to my address put you keep senting how do I trust you

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10:38 am EDT
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Total Cleanse charged for product, when it was only a trial test

I applied on line for a trial bottle of this product, then within 14 day you are to notify them if you don't want it, but no where on the form does it say you will be charged the full amout for the bottle of pills.. now i received another shipment in the mail, and my credit card has now been charged twice full amount for this product. I have contacted this company and they will refund the second shipment but will not refund the first "trial" amount with which I thought I only had to pay the shipping of 5.95. they have billed me $88.91.

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jen888
, CA
Oct 31, 2012 11:55 pm EDT

did it at least work?

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3:45 pm EDT
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Total Cleanse cancelled still charging.

I cancelled after the free trial of Acai Berry and Total Cleanse and am still receiving Total Cleanse. When I call the phone no. on the
acai berry bottle and tell them I am still getting their total cleanse they try to tell me the total cleanse is from a different co. and they are not responsible. I know this is total ###! They need to be stopped! this is the phone no. on the acai berry bottle. [protected]. I just called this no. from total cleanse, -[protected] and they said it would be cancelled and refunded. the address to return the pills is-Total Cleanse 1630 NW 82nd Ave. Miami, FL. 68130. They better follow through! I am giving these no.s with the hope that others will know also about hopefully getting in touch with them.

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Total Cleanse scam

I have been ripped off. Even after I cancelled any membership or trial offer. I quick called and the representative assured me I would be removed from the membership. I have now been charged and have recieved no shipment. I have heard other sad reports. There has to be some way to stop this. I feel very violated and abused. To other companies that have reptutable businesses this should be a concern for them too. It hurts alot of business trade online. I have also posted a message on Oprah because I thought it was somthing she endorsed. I would not imagine her being a part of something so underhanded. that Acai berry edge and Colon XR is bad news.

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GNS
Arvada, US
Jun 16, 2009 10:56 am EDT

We are sorry to hear that you had a bad experience with us. Did you order our Acai Berry Edge and return it to us with-in your 30 day money back guarantee period? We would like to help you. Please contact us again and explain your situation to us. We might be able to offer you a monetary refund depending on your personal situation. Below you will find our terms and conditions, that are with the 21 day free trial on our Acai Berry Edge. This might explain some questions.

We hope to hear from you soon. Our number is [protected]. We are here Monday through Friday 7am to 10pm MDT and Saturday and Sunday from 8am to 5pm.

Sincerely

Supervisor at GNS

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Total Cleanse will not answer phone

I want to cancel this and cannot becuase they won't pick up their phone. The same things goes for Total Cleanse which I bet is the same company.Something needs to be done with these 2 companies. I'm calling my credit card company and telling them not to authorize any payments immediately.

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Ms. Summers
Forestville, US
Mar 06, 2009 8:03 pm EST

Acai Berry and Total Cleanse

They are scammers. I have closed my bank debit/credit card so no other charges can be made to my account. I also believe they are working together. I did get a hold of Acai Berry and after threatening them they said they would refund my money within three to five days. After speaking to customer service at my bank I was told that people are making claims to the bank every half hour! Good luck.
Ms. Summers, Forestville, CA

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Janet
, US
Feb 10, 2009 9:26 am EST

This mess with Acai has happened to me. And put me a financial bin.
Janet Smith
Ottawa, IL. 61350

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11:40 pm EST
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Total Cleanse Billing Scam

I ordered a Trial bottle for $5.95 and received it quickly. I was charged $5.95 on my credit card. A couple of weeks later I received another bottle. The second bottle was only accompanied by a Total Cleanse advertisement. My next credit card statement had a charge in the amount of $78.84. A month later they charged another 84.79 to my account and I received no further product. (Thankfully)

I e-mailed the company three times with no effective response. I then filed a complaint with the Better Business Bureau. They have had no response to this complaint as well as no responses to many other complaints of the same nature.

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Total Cleanse Refusal to cancel My Order

I have been trying to cancel this order since the 23rd of January and this, [protected], is the number I used to actually talk to someone.
I finally reached a live person ( karen ) on the 5th of February and she said that she could see all the messages I have sent in regards to cancelling. Though, no one took the letters seriously and I was chardged over $80 and had it withdrawn from my account without my knowledge. She said she would cancel it and send the issue to billing to get my refund going. The next day I get an email from billing stating that there was no evidence of cancellation prior to my phone call with "karen" and they will not refund the money for the shipment, but, future shipments are cancelled. Irate, I called the number back and all of a sudden, there isn't even a dial tone after the # is dialed. The call simply is ended. So, . I go back to website to find another way to reach these liars, and, WHAT?, there's a completely different # listed on the website! There LIVE support isn't even live. You always have to leave a message. I had a bit of trouble getting my money back from the ACAI BERRY thing. But, I got it finally after threatening a lawsuit would be in there future.
These people who run this business need a class action brought against them! Seriously! I'm on board. But how do we get in touch with them?

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Lee Sykes
Slidell, US
Jul 19, 2009 1:00 pm EDT

Dito this is amazing I also had the same experiance. It is unbelievable that a company out in the open can take advantage of people. In my case they took the $ 88 dollars with no product ( I desired not to use the product) no money return ...nothing.

Lee Sykes
315 Leeds Dr.
Sliedll, LA

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4:10 pm EST
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Total Cleanse waste of money

I just recieved my orders and I decided to cancel after I read more online about them. They said to send back the unused portion. What do they do with it? Sell it again? Why dont they just let you keep it so you know someone else wont recieve the same ones you just had. Its actually really gross and I wont be using anymore or even opening the other bottle..I called and told them if someone dont call within 24 hrs then my lawyer will be calling them. The other one said just to send it back within 10 days. I will be sending that back tomorrow. So the money I sent to get this, will actually be alot more since I have to pay to send it all back again..What BS these ppl are..

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Total Cleanse Scam / fraud

What a nightmare! Here are some suggestions that may help.

EMAIL EMAIL EMAIL
Customer Care: [protected]@fxsupplements.com (I do this at least a dozen times a day)
Austin Hilton: [protected]@yahoo.com (I do this at least a dozen times a day)
Cancellation: [protected]@acaiberrymaxx.com (I do this at least a dozen times a day)

Contact your credit card company: Mine has been very good about helping me.
Contact the BBB: One address I have is the BBB, 4428 N. 12th Street, Phoenix AZ [protected]. [protected]@arizonabbb.org

Mail product back to: FX Supplements, 916 113th Street, Suite B, Arlington, TX [protected] - Get a delivery confirmation from the PO and keep in case your credit card company wants to verify that you have returned the products. Send a letter with the products and keep a copy for your records.

Email OPRAH & DR. OZ: When a celebrity promotes and endorses a product they need to hear the consequences of their actions. I do this daily under the "Ask a Question" section on her web page.

Email Rachael Ray: She has also promoted and endorsed the product. Go on her web page and under "Ask a Question" leave a message about your experience.

If we all work together maybe this will stop. The company keeps changing the name they use to charge your account. This needs to stop!

I am doing all I can to stop this but I need help!

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disgusted/miserable client
, US
Jan 10, 2009 1:13 pm EST

This product is no good it gives you more cramps and high blood pressure than any other product advertise on tv / radio / internet / and have these stars and actors advertise so that ordinary people would fall for the bull and go for it. My credit card company is filling a dispyte on my behalf for the $79. 95 i was billed. My doctor advice was to dump the remaining capsules. That is how bad it is for your good health to be destroyed trying to loose a few pounds disgusted / miserable client

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bcpfeifer09
Baton Rouge, US
Mar 11, 2009 3:56 am EDT
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Hi, Got a problem and thought you all would have some ideas. Do we send both, acai berry and colon cleanse back to the same address? They sent me 2 items . One today and the other yesterday and charged my credit card 3 times in total.Two times a month ago and one this week..Three charges. and they all have different names.. Best Acai Berry, Master Cleanse, Ultimate Body and Cleanse Pro. I called and all they wanted was a name and phone number and said they would get back to me tomorrow. Nada! And their Live Chat is a joke.Isn't that mail fraud when it says 15 days from when it was sent and they charge your bank account a month before they even send it? Any ideas will be appreciated. Thanks, C Pfeifer

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P Coleman
Hanceville, US
Mar 03, 2009 10:17 am EST

Same here ! Just received another "supply" yesterday (3-2-09) after cancelling and returning a supply Jan 15, 2009. Of course my account was charged BEFORE they sent the package. Definitely FRAUD ! AND I will join in a CLASS ACTION SUIT when there is opportunity ... Need a hungry lawyer to take action.

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MarilynTreon
Sacramento, US
Feb 24, 2009 1:27 pm EST

I have been doing exaclty, all of what you are going through also. I too have notified my Bank .

What a nightmare is right! Marilyn Treon

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Judy Weyandt
Claysburg, US
Feb 20, 2009 2:13 pm EST

I told the company I did not want anymore of their product until I tried it. They keep sending it to me & taking it out of my account. I e-mailed theem & told them to cancel it & I talked to them on the phone, to no avail. I just tried to call them & was put on hold forever. Ill have to close my checking account & open another one. It is one big mess!

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Margaret Hansen
Anchorage, US
Feb 19, 2009 3:49 pm EST

Thank You. My next step is to contact my Congresswoman. I have
done all of the above to no avail. My credit card person
got in touch with one phone number Aciaberrymaxx listed on web and it was a Detox lab in Florida I wrote a letter Certified mail to Greg Abbott the
Attorney General in Texas and will do so until I run out of money.

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Total Cleanse Can't cancel my order

It happened to me too. Don't believe when they tell you over the phone that they will email you a cancellation confirmation message because when they do email you it specifies Not to email them back. Even when you try to reply to the email address, it will send you to a totally off wedpage that looks more like a myspace. page. When I tried going back to the original message I was unable to find it. It seems when I clicked on "reply" (after it told me not to reply) it actually erased it! THIS IS A TOTAL SCAM!

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Total Cleanse Charging credit card for unordered merchandise

I order the free ( 'pay shipping') bottle of Total Cleanse billed12-01.2008. Now I have been billed on12-17-08 $78.84 for a bottle of Colon Xr (not ordered)and again on 12-29-08 for Body Cleansing Online for $84.79(not ordered).
12-29-08 between 8and 8:30 A.M. I had gone on the internet and did a live chat with a person who identified herself as 'Edryll-PH'. She asured me that my account was closed. Issue ID for thr chat was:
LTK42304755113X But later that day my bank acount was billed for the $84.79. I immediately canceled that credit card. I was '#1 in the queue for that morning' even before the bank opened at9 A.M.

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Total Cleanse Bait and Swith con

The Total Cleanse website offering a free trial for $5.95 is a Bait and Switch con used by ebiz program.com to gather address, telephone number, and email information for marketing purposes. Very soon after filling out form for free trial on Total Cleanse, the consumer gets a phone call from a telemarketer who wants to verify information. Telemarketer never discusses the Total Cleanse product but instead lures consumer into agreeing to adding an additional $1.00 charge to credit card to try Simply Mine and then another $1.00 charge for another program called My Advisor. The $1.00 charges are placed on credit card while the $5.95 charge has not been. Total Cleanse is using the huge colon cancer scare developed by the media to Bait the unsuspecting, unknowing, and very frightened of cancer, individual to then switch his attention to these other marketing products. Not to mention the overloaded email inbox after providing Total Cleanse with such information. If Total Cleanse was a reputable product and honestly advertised, there would not be numerous consumer complaints on this website. This is Bait and Switch. This is Fraud. This is Deceitful Business Practices. If you want your refund and cancellation of the very bogus Total Cleanse, go to ead1.total-cleanse.com and read the terms and conditions, and the privacy policy on the bottom of page. Use the address they provide and send them a letter to cancel. Just realize and be informed that Total Cleanse is nothing more than a bait and swith for marketing many other membership type programs. This is not a health care product or you would not have tryed to return and cancel.

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protected
, US
Jan 09, 2009 4:08 pm EST

If you've ordered a FREE Trial of Total Cleanse you also agreed to their terms and conditions which are: If you enjoy product do nothing you will be billed $78.84 at end of 15 day trial period. IF FOR ANY REASON you decide it's not for you you MUST call [protected] and return the unused portion. Unless you call to cancel you'll continue to get a 1 month supply every 30 days and be billed $78.84 plus $5.95 for shipping.
Not only did I call and cancel but I also went to their live chat at www.mytrialsupport.com. You can print out a copy of this chat session which you can use as proof of cancellation if they bill you even after you've cancelled. To make sure they can't continue to bill me I also called my credit card company and they put a hold on my account and are sending me new cards with a new account number. Protect yourself and call to cancel if you do not want this product!

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Naovel
Orlando, US
Jan 21, 2009 2:43 pm EST

I purchased a sample and it said that if I called within the 15 days no other charges would be billed to my credit Card. I called 3 times and told them to cancel yet I was billed $81.21 for the free sample.

I have called and each time they promise to refund but now they say that according to the terms it's unrefundable. That is crap.

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chris
Kent, US
Jan 26, 2009 9:17 pm EST

I ordered the free trial early in December 2017. the computer froze and I did not get a confirmation of the order. I assumed it did not go through. Jan 12, 2017 I received the product and the s&h fee was charged to my credit card. I tried to call the 800 to cancel my account and have no more charges, but it was after hours and I was told to email this website. I will not pay $78/month for this product that can be purchased much cheaper elsewhere. I want to cancel my account.

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SClark
Hud, US
Feb 03, 2009 10:58 am EST

Total Cleanse free trial was advertised on AOL, it was a 30 day free trial. I had to pay shipping.

Within 3 weeks the card I used to pay for the shipping was charged $78.84 for another month's supply. I called to cancel and spoke to a Tery on 12/29/08 and was asked to send the bottle back and I would be refunded. They gave me a number to refer to of [protected].

I have not gotten my money back and I fear they will continue to take out 84.79 from my checking. I called the toll free number and no one answers.

There are many complaints posted on the internet about this company. Sounds like they need to be shut down.
Sarah Clark

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Rhi
,
Nov 21, 2008 1:11 pm EST

I'm on the same boat as you all! All this to try and easily loose 10 pounds for the holidays! That's what I get for being lazy I suppose! Anyway, I just had success in cancelling my order. I obtained a website address for a live chat on another complaint site.

http://www.ebizprogram.com/cpage.aspx?name=chatlive

You chat live with a representative and it only takes a few moments. I immediately received an email cancellation and a script copy of the converation after I was done. However, I still cancelled my ATM card as a precaution and piece of mind.

I hope this helps you all!

Good luck!

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alma
Queens Village, US
Feb 07, 2009 12:58 pm EST

total cleanse wont get back to me
i need to cancel the free trial
the product doesnt work and they want to charge me for nothing...

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woowoo
,
Nov 18, 2008 9:26 am EST

Absolutely ridiculous! Biggest rip off! Charges out the yang and no one answers phone when you call. Number given on order slip is disconnected. Do not order this product! Beware!

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lele
,
Nov 22, 2008 8:25 pm EST

Try these numbers: [protected]-938-4832.

Make sure to file a dispute with your bank. They will take the charges off your account.

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Mona Blackburn
,
Dec 03, 2008 3:12 pm EST

I have ordered total cleanse and in order to not get billed - they tell you to call back and cancel it within 14 days - the number they give you and thats on the bottle and on the piece of paper that comes with the product is not a working number. This is a scam to get money from you. I still have the package that it came in and it says it comes from a company called
SFL Nutrition LLC
127 NW 13th Street Suite 4
Boca Raton, Fl [protected]

no number for this company either, its a total scam. Now I'm gonna have to wait til it gets to my bank then hopefully be able to get the charges reversed.
Beware of this product.
Mona Blackburn

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emma
Mart, US
Dec 10, 2008 1:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

i want to cancel total cleanse, and acai berry they dont work its a rip off. its a scam and i want my money back. there phones are fake. dont ever buy it. you cant get a hold of them.

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Website

www.totalcleanse.ca

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