A.C. Moore Arts & Crafts Customer Service


A.C. Moore Inc.

130 AC Moore Drive
United States - 08009

Customer Support Phone Numbers

Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM

A.C. Moore Arts & Crafts Complaints & Reviews

A.C. Moore Arts & Crafts / staff were uneducated on service animal laws in winston salem nc

Jun 08, 2019

I have gone to the AC Moore, located at 3208 Silas creek parkway, for quite some time. I have a disability which requires me to have a service animal and some of her tasks require her to be off leash. A service animal is legally allowed to be off leash if the leash interferes with a task...

A.C. Moore Arts & Crafts / 21” burlap fabric deco mesh

May 22, 2019

UPC 717656746526 I am writing to tell you you have now lost a long time customer. I have been buying this mesh for many years from A.C. Moore, but I just found out today on my daily trip to A.C. Moore that this item is now considered "blue label" therefore I can NOT use any coupons on it...

A.C. Moore Arts & Crafts / returning an online purchase

May 01, 2019

I went to the store and the manager wasn't sure how to return something that was ordered online so she went in the back for about 15 minutes came back and said she couldn't return it because the internet was down or the service was down of how she had to return it so she couldn't do it at...

A.C. Moore Arts & Crafts / customer service

Apr 26, 2019

Walked inn today at AC Moore store in 7330 Guilford Dr Frederick Md 21704 today about 1:45 pm, I usually drive but today it was a nice weather and me and my 3 yr old daughter decided to make a floral arrangement for our porch door, so we head out to AC moore since we were walking I have a...

A.C. Moore Arts & Crafts / ladies restroom

Mar 03, 2019

Our erie, pennsylvania ac moore needs some major improvement and modernization in particular the ladies restroom, although, the rest of the store could use some eye-appeal, too! For easier reading, I will number the problems: 1) the odor is always atrocious 2) the toilet paper holder in...

A.C. Moore Arts & Crafts / framing

Feb 15, 2019

I paid quite a lot to have 2 pictures framed, one came back great the second one came back chipped so I had to wait an additional 2 weeks for another frame and then when I pick it up this evening I look at it when I unwrap it at home and it's crooked. Now I have to go back to the...

A.C. Moore / rewards ac moore arts & crafts card

Feb 07, 2019

I received a temporary card when the store in Parma, Ohio opened. Marge Malinak 6603995100507264 which is a piece of paper that is gradually losing all the printing on it. I would like to receive a plastic permanent card as I shop at your store frequently. I have attempted repeated to go...

A.C. Moore / framing

Dec 29, 2018

I had a very negative experience at the framing department at A.C.Moore in Dedham today. The employee was a tall blonde woman with glasses, she is a bit on the heavy side. When I arrived with my 2 kids, one is not even 2, and the other is age 7, she was serving another customer, so I...

AC Moore Downingtown, PA. Store / manager (rachel) - bad customer service

Dec 28, 2018

Me and my sister were shopping for christmas gifts for our family and there was a sign on a basket of large monogrammed bags saying $1.00 and so we asked a worker on the floor if that price was correct, she checked and said was not sure but because it was not clear, please take the sign to... / complaint

Dec 14, 2018 is the worst. I ordered from them last week a present for my granddaughter and they told me it was backordered and they will get back to me. Since then I left several messages on their help number and also emailed them several times still no response. I would advise everyone...

A.C. Moore / coupons

Dec 01, 2018

I like your store, love the wide selection in every department! What I find frustrating is your " Coupon Policy". I was shopping today & had 3 coupons from Joann Fabrics, 2 from the app., which the cashier scrolled through & was able to verify, & one from the email texts they send me. I...

A.C. Moore / coupon on app

Nov 24, 2018

I had a coupon from the app that showed expiration date of 11/24/2018, but at the register it wasn't honored. The cashier had a paper coupon that showed it expired at noon on 11/24/2018, however the one from the app didn't, but they still wouldn't honor it. We spoke to the manager even and...

A.C. Moore / military discount

Sep 01, 2018

I was in the Moorestown NJ store today with my husband. I asked if I can get a military discount. The cashier stated it has to be yours. I said my father was in War World II and my late husband was in Vietnam War. I am entitled to my late husband benefit. I am my father's daughter and I am...

A.C. Moore / customer service

Apr 21, 2018

I was in your Plainedge store this afternoon. I was purchasing a few items. I told the cashier, Karla No.2063486, that I have two coupons and asked if I could make two separate transactions. She told me that she could not that store policy was only one coupon per customer. I had told her...

A.C. Moore / service

Mar 06, 2018

Store 00126 Tran: 285841 date 3/6/18. Assoc. 2075398 I purchased many items today but the cashier only gave me one of two bags. Not know this I went home used some fliers for arrangement and discovered three missing items. I called the store manager Dave told me he couldn't help me and u...

A.C. Moore / clerk named christine at 1725 nw st. lucie west blvd, port st lucie fl 34986

Feb 17, 2018

There is a clerk/somewhat manager named christine who has the absolute worst customer service skills. Our store has branded her the worst out of all the craft stores including michaels, joann's, hobby lobby, old time, you name it. When a bunch of us crafters come in, others will ask "wa...

A.C. Moore / craft collection make your own glow in the dark bouncing balls

Jan 07, 2018

My 11 yr old did this project with my moms assistance. Following all directions and washing his hand several times during the process however, after about 30 minutes of completion both arms broke into what appears to be a chemical burn rash up to his elbows. Is extremely painful and...

A.C. Moore / management

Nov 19, 2017

I am writing to complain about a manager that is at your store in Altoona Pennsylvania his name is Russ something like that I think it's Russ... the transaction number for my receipt is 92387 store 51 in Altoona Pennsylvania I had purchased three three white lanterns and two gold lantern...

A.C. Moore / customer service

Nov 07, 2017

Absolutely the WORST Customer Service I have EVER dealt with! I've contacted the company 3 times about the same issue (changing the name and email address on the account) and they have yet to fix it! Speaking to a representative about the issue while she is being very rude saying i am...

A.C. Moore / employee cashier attitude

Aug 30, 2017

On August 30, 2017 at 8:50 a.m. I was waiting in line at the ACMo0re at 100 S. Broad Street, Philadelphia, PA 19110. There was one cashier ("Sabrina")on duty, one person in front of me and two people in back of me. The manager called "Freddy" up to the register to help out, and she took...

A.C. Moore / cashier

Aug 27, 2017

Hanes Mall Blvd location in Winston Salem NC. My wife goes in picks up a few items. When she goes to the check out there are approximately 15 people in a line. She just stands to the side to allow the line to go down. After several minutes there are employees that start opening three other...

A.C. Moore / acmoore survey

Jul 19, 2017

I have typed into my search engine exactly what is shown on my receipt. There are more than 10 different choices and several that I will not go into because my security program alerts that I should not open. Could someone please put the .com address I need to use to complete your survey. I...

A.C. Moore / rude employee

Jul 04, 2017

Good evening, I go to AC Moore at least 3x a week, but whenever I go in the morning I ALWAYS get this rude, older woman Gail from the Brick, NJ location. She is always so nasty but today was just the last straw with her. All the other employees always ask me if I have a Rewards card, not...

Ac Moore / coupon policies

Apr 19, 2017

AC Moore sends online subscribers e-mail promotions with coupons that are often good for one day only. Although the e-mails do not say this, if you go into the store, you can only use ONE coupon per customer, per transaction, per day, so you cannot use all of the coupon deals you are...

A.C. Moore / conflicting policy

Mar 10, 2017

To whom it concerns. I visited your Richmond VA store today and made a large purchase as I usually do since I've located a store not too far from my residence. I hold a military ID card and I also had a 15% off total purchase coupon. In the past I've been allowed to use the coupons in...

A.C. Moore / framing scam

Jan 24, 2017

The Rockville, Md. A.C. Moore has posted outside its store a continuous sale of 55% off framing. If it is a perpetual sale, it is a sham. I recently had two pieces of personal art framed -- one 8x8 the second 9x9. At the time, the store offered an additional 20% off. When I inquired how...

Ac Moore / unfair termination by intimidation

Sep 21, 2013

I was forced to leave my job as a stock person in May 2012 after being verbally assaulted by my mgr Mr. Russell Bell. He had previously questioned me in great detail about the circumstances of my suffering from childhood sexual abuse. After learning exactly what I couldn't tolerate...

AC Moore Arts & Crafts Inc. / employees need training

Mar 12, 2012

I bought a Cuttlebug embossing folder last week when they were on sale for 40% off. When I returned home, I found I duplicated the embossing folder. On Monday, 8/29/2011 I returned to the Lancaster store (Lititz Pike) to exchange it for one I didn't have. I was told that I could NOT...