ABX Express
reviews and complaints

ABX Malaysia simply a JOKE in courier line.

Customer feels like a fool after posting parcel using this JOKER company.

From Penang to Kl, parcel not delivered even after 2 weeks time.

Before posting any parcel, the staff will still answer your phone call, once you posting parcel and they take so long time to delivered, when you call to ask for the parcel status, now the staff no longer answer your call.
Even they have multiple phone numbers to reach them, you still wasting your time because all the different location phone numbers are not picking up by their staff.

Mohon until tindakan. Barang saya no tracking [protected] dah sebulan tak sampai. Kalau still tak sampai dalam Masa seminggu saya lapor polis. Pihak abx mencuri barang customer!...

There is any problem abx subang? I still not received the parcel since last week. Please do something. I can understand if your reason bcz of mco but the problem is the system not showing any progress. Abx subang is nearest to my house. I call so many times but no one pickup the call. So how can I know where's my parcel. If u can let customer to self pickup just let us know.

Hello... I wanted a write complaint about staff at abx kota kinabalu sabah... Why the staff at abx kk is suckk.. I guess this company didn't give the staff e-learning about how to handle customer.. The staff was really rude.. I hope your company will solve this issue other wise no people will use your service.. Tq.. 😊

I saw the status of my item has arrived in BKI but I'm still not receiving my parcel. It's a long period of waiting to deliver to my place. SHX64286546CMY

17/05/20: Shipment arrived at abx facility [KCH]. (Ok sure can accept)
19/05/20: Route Scan [KCH] (Ok maybe they need to find my address)

6 days later still no update?
I'm already late on paying my shopee seller and I still haven't receive my parcel. I'm hoping that by filing this complaint I would be able to receive my parcel (WHICH I HAVE BEEN WAITED FOR A MONTH NOW) in the shortest time possible

ABX Tracking Number: SHX43440539CMY

1. Tracking : [protected]
Recipient : Carmen Wong
Add : 38 pp6 Taman Pinggiran Putra, 43300 Seri Kembangan, Selangor
Contact : [protected]

This parcel has been handed in since 8/5/2020 but till today it has not reach recipient and has no further update since 18/5/2020

2. Tracking : [protected]
Recipient : Yap Chai Yean
Add : 20, Jalan bsl 3/3, Taman Bukit Sungai Long, 43000 Kajang, Selangor.
Contact : [protected]

This parcel has been handed in since 11/5/2020 but till today it has not reach recipient.

3. Tracking : [protected]
Recipient : Jenny Sim
Add : 1042, Lorong Desa Makmur 15/4, Taman Desa Makmur 2, 09600 Lunas, Kedah
Contact : [protected]

This parcel has been handed in since 8/5/2020 but till today it has not reach recipient and has no further update since 10/5/2020. No sign from abx regarding this matter whether the parcel was lost or any sort of information/solution.

4. Tracking : [protected]
Recipient : Jess Gam
Add : 28, Jalan 6/2, Taman Industri Selesa Jaya, 43300 Balakong, Selangor
Contact : [protected]

This parcel has been handed in since 13/5/2020 but till today it has not reach recipient and has no further update since 18/5/2020

5. Tracking : [protected]
Recipient : Connie
Add : GEMS SILVER TRADING, Lot LG10A Plaza Metro Kajang, Jalan Tun Abdul Aziz, 43000 Kajang, Selangor.

This parcel has been handed in since 8/5/2020 but till today it has not reach recipient and has no further update since 13/5/2020. No sign from abx regarding this matter whether the parcel was lost or any sort of information/solution.

6. Tracking : [protected]
Recipient : Nithya Narayanan
Add : 11, Jalan Koop Cuepacs 4E, Batu 9 Cheras, 43200 Selangor.

This parcel has been handed in since 8/5/2020 but till today it has not reach recipient and has no further update since 21/5/2020. No sign from abx regarding this matter whether the parcel was lost or any sort of information/solution.

**I have called up ABX hotline MANY TIMES but no one has given me any solution to this matter. How am i supposed to answer recipient? ABX will not compensate the full amount of the parcel's cost. Who will bear my losts?**

Abx keningau, sabah

Saya dan isteri telah pergi ke abx keningau pada minggu lps dan minggu ini.
Sy tidk berpuas hati dgn layanan dan daripada ketua dan abx keningau tentang perkara berikut:
1. Layanan yang sgt lambat dan memberi kenyataan yg agk melampau iaitu bersifat kenegerian (semananjung) dan menyalahkan arahan kerajaan ttg pkp.
2. Tidak menerima pos brg ke semenanjung dgn alasan kerajaan negeri telah keluarkan arahan pembatalan flight ke sana. Sedangkan company lain menerima lg pos ke semenanjung. (bila ditanya, staf seolah mahu bertengkar dgn customer.
Customer semakin kurang dgn service teruk.
Mohon tindakan segera utk baiki service.
Customer always right.
That my complaint.

I'm calling ABX for address changing and they request a sum of money with me, by then, the shipment doesn't deliver according to new address, and they swallow all my money paid to them.
This happen on May 2020, i tried to call their number but no one answer, called everyday 3 times still no pickup, sent email and complains but gettign ignore. there's no way of approaching them, you can only see your money been swallowed by them and they don't even border to help. Lazy staff and low quality services.

my item stuck almost 1 month..please2 send my item as soon as possible

MY TRACKING NO

SHX29059017CMY

My item has been 1 month hiding in their subang warehouse and tracking show delivered to unknow people.

Call ABX hotline never pickup and they block my number, email them no reply, fb chat no reply only auto bot reply, walk in to thier USJ hub the staff told me my parcel still in subang hub, so i went to the subang hub, ask the staff there, they told me dont know where my parcel is and can't do anything.

I went to make polis report for evidence, reported to KPD and NCCC. now wait for the civil court letter.

Please send my parcel [protected] faster! I've been waiting for 13 days but no update at all. Seller ship out parcel on 5hb May, today 18hb, still at Subang. Seriously ABX? I fully understand a slow delivery during this MCO order, but I didn't expect my parcel are not moving at all since I used other courier as well, but turn out they are doing great than you. Just please send out my parcel!

Posted from the sender HANAMI EMPIRE SDN BHD (1163174-P)
17-1, JALAN LENGKUAS B16/B,
KEN RIMBA, SEKSYEN 16,
40200 SHAH ALAM,
Selangor since 8 MAY 2020.
To me. Noorli Ismail
No. 26, taman bakti, KM7, Jalan Kluang, 83000 Batu Pahat, Johor
Tracking no. [protected].
Already call the customer service on 14 May. Still not news. On tracking said shipment tracing. Where is my parcel?!
[protected]

barang saya SHX58319350CMY, telah smpi d abx kota kinabalu pda 13.05.2020 . dan sekarang 17.05.2020 . abx tau bhwa smua akan brhnti dan ttp apabila 18.05.2020 . saya harap abx dapat melajukan prosess dan dapat mengatasi masalah yang dihadapi . kalau bole saya ingin barang saya sampai sebelum raya sebab barang tu sangat penting dan perlu digunakan . saya harap abx dapat mngirimkan barang saya

LZXL0000507446
Please ASAP sent us the parcel according to the address given. Tired of waiting since ordering the item in early March. Disappointed by the ABX's delivery service, very irresponsible. Bad service dear ABX 👎👎👎 Been trying to call the head Office in Kuala Lumpur and local office here in KK, but never had answered.

Tracking number C2C6613460. Shipped out pada 02/05/2020 tapi sampai hari ni 15/5/2020 barang belum diterima. Barang asyik hold dan tak dapat dikesan ada di mana. Call customer service tapi tak pernah diangkat! Barang tersebut amat diperlukan dengan segera. Harap pihak Abx dapat memberi penjelasan.

Service terlalu slow dan amat mendukacitakan.

Business related goods was to be sent from Ipoh to Petaling Jaya, and the parcel was collected by the service provider on 9th May, Saturday. And it does not reach the client even if one week has passed (15th May, Friday).
Client is not happy for this, and I'm sure its more on our fault for trusting a courier company with low credibility.
Contacting the customer service, a customer service representative in Ipoh branch, the name will be left untold for privacy reason, has told that the parcel is somehow suspended, dangling in Subang branch happily waiting for the next holiday season.
As usual, just as the regular government officers do, she said she will call back, and of course, she doesn't. I have nothing to say for it the phrase "I'll call you back later" is generally known as the politest way to say "Get lost, and you call back us later".
What impressed me most was her unique reply she gave when I called back to her.
"I have sent an e-mail to tell them to send". Bravo.
I inquired her on when it will be sent, why did this happened, she gave me a perfect reply - I don't know. Bravo. I didn't know that this was a comedy and you expect me to laugh while the ending credit goes.
Based on her theory made up of assumptions and guesses, the parcel shall arrive tomorrow for some unknown miraculous reason. Her words assures and comforts me to the extent of wanting to pull my hair out though few remaining. We respect your decision to pay extra thousand dollars a month to add an additional service which has a little use to the customer.
I believe you understand why do you call yourself a professional, and you have you own reason and methods to train your staffs to be a professional.
I hope that you understand why did we rely on you, and not Pos Malaysia.
I don't need a refund. I don't want a return. Just, please, do your job as you advertise.

Pesanan barang Shopee : Tracking number. WWW0000004173632, 3, 4. Shipped out Pada 07.05.2020. Barang sepatut sampai sebelum 14.05.2020 tetapi hingga kini masih belum diterima. Penjejakan tidak dapat dikesan. Barang tersebut amat diperlukan dgn segera. Berape lama perlu ditunggu. Harap pihak ABX dapat memberi pencerahan

Service terlalu lembab dan amat mendukacitakan

My parcel already reach Kota Kinabalu but it was stuck at the abx, call for the customer service they just said will remind the staff but I have wait for a month stil not yet get my parcel, ask whether can go to the abx office to get my parcel or not and they said cannot😡

Hi abx express malaysia management,

I waiting for my item very long, when I check from parcel status is show out from apx subang office. Before that I called to customer service or any apx branch keep call no answer and nobody pick up from the call. Even I go to apx subang office they said parcel not around will transfer to apx bandar tun razak so I go there check again. Have one of staff said the item at apx bangi... But never mind I go again... You guys make me really waste so many time in the end I go to bangi the staff not helpful me and keep ask me to wait... After I wait almost 2 hours they sudden said can't pass the parcel to me... Don't know when can delivery to me... Don't said [censored] thing to me... Why u guys service really bad... Can you guys response something do well with customer please... Even I go to 3 branch also can't settle parcel to me and can't give me a confirm... Why u guys to do! I was really disappointed about your abx express company. Please response to a good service with client, and make sure give client get it from the parcel if we are
Around your branch! I feels I really angry when they said front of me... If can't check the item please don't keep said wait wait wait in the end I also can't get any my parcel during go home! Hope you guys response the case... And fast delivery to me