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ABX Express Customer Service Phone, Email, Contacts

ABX Express
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www.abxexpress.com.my
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1.0 751 Reviews

ABX Express Complaints Summary

3 Resolved
747 Unresolved
Our verdict: Engaging with ABX Express at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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ABX Express reviews & complaints 751

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Newest ABX Express reviews & complaints

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N
9:58 pm EDT

ABX Express parcel lost!

This parcel is from China- Malaysis. parcel arrived Subang Office on 25/8/18. item not deliver till now. Parcel still on tracing. One of the ABX staff declare as LOST & ask for claim, total cost is RM 1000.00 ! the point now is forwarder in china will NOT refund all the money . They only able to refund 30%- 50%. They will return it as a voucher instead of CASH ! damn sheet. Please advised id there any way for me to claim back my money by my own. ?

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6:23 am EDT

ABX Express toiletries and others.

Saya guna service abx kirim barang (kgu-bki) pada 18hb sept 18, skrg dah 21hb sept 18. Brg still di 'warehouse'. Sy sdh call abx gaya kemarin & harini, alasan kemarin Xda driver nk hantar. alsan harini pla barang masi di warehouse inanam. I paid RM52 for postage but then my parcel X smpi2 more than 2 days already. You all nk jeruk brg kat dlm tu ke?

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Rio Yamazaki
, US
Oct 23, 2018 2:55 am EDT

Pxxxma punya abx. 1 minggu brg smpai sdh x kna antar. Kol sna opis abx blik2 ckp akan kol blik tp xkol. Bila sy mengamuk cari sapa tu rider yg pegang tu beg bru drang kasitau tu rider yg bwa brg sy sdh x pi keja 1 minggu bsama2 order sy smua dia lari. Btl2 hangus la ni abx.

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W
9:29 pm EDT
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ABX Express no feedback not responding

In January 2018, we open an corporate account with ABX Butterworth Branch.
The staff was so friendly and quick respond before we signing the quotation.
We placed RM200 deposit (which refundable) in January. However, few months later we received a letter saying that one parcel will increase to RM 10 and document price will be adjust as well. We decided to terminate the service in June 2018. Anyway, they excuse with our payment not tally (debit / credit) i don't know... But i'm very sure that we have clear all the bill and payment clear . Until today 19 Sep 2018, we still haven't get the deposit back though already call and ask every week to follow up. HQ no received call, person in charge at BW Ms Nur also everyday excuse with different reasons.

Will you still consider to take their service in future?
Please compare and ask properly before you decided.

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5:41 am EDT
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ABX Express delivered but no delivery.

On the 15th Sept 2018, the tracking says "Your parcel is being delivered by ABX driver "
I was at home and waited the whole day.. nothing. Today is the 18th and at 6.00pm still no sign of the package being delivered. They also lied in their tracking because when I called just now, they confirmed that the package is still sitting in their warehouse.

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K
3:03 am EDT

ABX Express delivery and staff

I received a call on 30th Aug 2018 at 1540 hrs, and your fellow member was telling me that they will sent out my parcel on Sat, which was 1st September. On sat, I waited the whole day non of your courier people called me or just to update me on my parcel. On mon I face the same problem which I made a call and I spoke to your customer service lady, Mala. Well I have got no words to say. She so rude and for in customer service department she is not the right person. I don't think she deserves this job! As today Tuesday, 04 sept I have still not received my parcel! Just for your information, I'm not free just to sit at home and wait for your guys to deliver my parcel and I paid for the delivery it's not for FREE! I need yourj explanation from your higher department or else I'll take this matter to upper level! And for your staff Mala, I need a apology letter. My email [protected]@gmail.com.

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4:43 am EDT

ABX Express terdapat barang dalam bungkusan hilang

ABX tracking no : SHX41857333AMY
out for delivery pada 23/8/2018 tapi dihantar pada 24/8/2018 (bermakna barang tersebut dibawah pulang ke rumah)
berat barang sebenar ialah 0.67kg .. semasa menerima barang berat cuma 0.46kg
terdapat 5 item dalam bungkusan telah hilang.. dan didapati bungkusan tersebut ada lubang di tepi dimana jari boleh muat untuk mengambil (mencuri) barang yang terdapat di dalam.. saya mengesyaki staff yang menghantar barang melakukan perbuatan yang tidak jujur..harap pihak yang bertanggungjawab boleh mengambil tindakan.. perkara begini membuatkan saya takut untuk memilih ABX sebarang penghantar...

sekian

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I
Irwina Francis
, US
Dec 23, 2022 7:35 am EST

parcel saya MY229599924019W out for delivery pada 21 Disember 2022 pukul 06:11 AM, sehingga 22 Disember 2022 pukul 22:21 PM dan tracking menunjukkan 22 Disember 2022 pukul 23:24 PM item delivered. tengah2 malam siapa yg hantar barang? dan orang rumah tiada receive barang. masalah sudah inform dengan ABX KK centre, jalan Gaya. tapi rupanya yg incharge pun dibodohkan oleh rider/runner kononnya gambar yang diorang update adalah bukti menghantar barang customer dirumah customer tapi setelah diteliti dengan jelas, gambar parcel bukanlah details saya dan tracking number tidak sama. nampak kecuaian pihak ABX.

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K
12:44 am EDT
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ABX Express parcel not delivered and promises was broken

NO TRACKING STATUS UPDATED SINCE 18/08/2018.A delivery was made at 18/8 and I waited whole day at home but then it was returned back to the ware house again. CALL AT 20/8 and the customer service kuching said that the parcel are with the agent and promised to deliver and again waited the whole day no delivery came as promised. TRACKING NO ; SHX57583328AMY
HELP PLS

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1:13 pm EDT
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ABX Express item not received

abx tapah, please note that the goods delivered to the recipient's hand especially in the tapah prison quarters area because the recipient has paid more money for the service delivery ... do not send it to the neighbors because the goods to be received are likely to be private or not the neighbors will deliver the item to the recipient ... please take care of this issue ...

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8:54 pm EDT
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ABX Express not received parcel but delivery status show delivered

I have 2 parcel from taobao, tracking number are [protected] and [protected].
I did received [protected] on 09/08/2018, another parcel [protected] I didn't receive yet but status shown delivered on the same day .
I already called to abx center and went to abx center at Kuching. The staff said will call me back after they refer to the driver. I wish feedback as soon as possible. My number is [protected] and email [protected]@hotmail.com
Pleases delivery the parcel back to me if they found the parcel.

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7:13 pm EDT
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ABX Express barang tidak dihantar.

Barang telah sampai ke ABX Kota Kinabalu pada 26.07.2018. Sehingga sekarang 02.08.2018 barang tersebut masih belum di hantar ke sandakan. Silakan disemak no. Tracking SHX39823506AMY. Mohon penjelasan daripada company syarikat ini. Perkhidmatan ABX semakin lama semakin kurang memuaskan. Mohon perbaiki jika ingin perkhidmatan ini sentiasa digunakan oleh pengguna. Sekian terima kasih.

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T
1:29 am EDT

ABX Express my parcel

I just received a call from number [protected]. One of Abx delivery worker. He call to ask about my address. Funny that he said he at a place far away from my address then ask me to go take my parcel at Bachok. I just said I can't as I'm too busy. What funny was he said then ur parcel can't be deliver today. That fine. Plus he said then your parcel will be deliver late. Please help me resolve this problem as I feel threatened with the react. Thanks.

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5:00 am EDT

ABX Express what on earth kind of service

Hello, my order is [protected], I have been waiting this parcel to be shipped to my place like forever I also don't know for how long have I been waiting. So a few days back then there was this guy from ABX contacted me, he said: "Miss I went to your doorstep on the 16/7 to deliver your item but no one was at home so can I only deliver your item on the 23rd?" I was like: " Huh there's someone at home and why do u only called me on 21/7? U should have called me right away back then." So he said he will arrange and send my item out on 23/7, asking me to wait for the courier service around 12pm, and guess what?! I waited until 6pm and NO DELIVERY OF ITEM HELLO TIME IS EXTREMELY VALUABLE N I AINT WASTING IT UR COMPANY GOT ME SO DUMBFOUNDED I just literally sat at home doing nothing just to wait for ur courier service... I called the ABX guy who called me previously and asked him about my delivery and he just said he's currently outside can't helped me checked my order... WHAT THE [censored] UR COMPANY SO INEFFICIENT until now I didn't receive any update or whatsoever! PS: I REPEATED TO THAT DELIVERY GUY I NEED THE PACKAGE URGENT BECAUSE IM LEAVING FOR STUDIES OVERSEAS VERY SOON and guess what NO [censored] WAS GIVEN HELLO!

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A
10:32 pm EDT

ABX Express slow delivery, jb hub staff very lazy and rude

sy sebagai customer call nak collect barang sendiri, pon malas nak layan? cakap hari ni halfday. sy call dalam pukul 11am, sy dgn abx hanya 9 minit saja sampai. dah inform still staff bg alasan tak sempat. cakap jap lagi nak masuk meeting? tak de masa nak layan amik barang? awk rase sy bayar untuk dengar alasan ke ABX? tolong upgrade sikit service tu. staff amik yang pandai sikit la. customer always right.

nak collect barang sendiri pon susah !

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2:07 am EDT
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ABX Express barang saya still tak sampai2!!!

No tracking [protected] brg yg sy pos smpai skrang x di jumpai! Semua lepas tangan..bodoh punya abx, lain kali tolong alert brg customer bukan main lepas tangan sahaja..sy pos brg dri 20jun2018 smpai skrg x smpai2! Bodoh betul! Senang je kau ckp nk ganti balik, nmpk sngat korang mls buat keja nk mencari! Jangan sampai sy failkan saman atas kecuaian penghantaran brg pelanggan ye..ckup sebulan sy akan failkan saman..

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3:24 am EDT

ABX Express service is so slow

Berapa hari baru barang nak sampai? Sedangkan hari isnin brg dah kluar, tapi sampai harini(rabu) pun belum sampai lagi. Kalau nak fikirkan pasal logik, dari miri ke bintulu tak sampai setengah hari. Paling lama pun 5 jam je. Ni nak dekat dua hari lebih barang masih sangkut kat miri. Kot kot barang dah sampai, tapi abx taknak update kat system sebab malas

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M
my area
, US
Aug 02, 2018 7:19 am EDT

Saya lagi subang ke bukit jelutong xsmpi 30min pn masih x smpi brang...dlm sistem kata tiada org dirumah..bila call customer service mcm apa je layanannya..

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Y
4:57 am EDT

ABX Express package collected on 19/6/2018 but still not delivered

Document under tracking no. [protected] was collected by courier (ABX Express) on 19/6/2018 but until today it has still not been delivered to me. The sender and my address are within the Klang Valley (no more than 20 km apart).

They called me on my cell phone twice and promised to deliver by the next day but each time no one appeared. When I checked the tracking record there was mentioned of "delivered", "tracing" and "unable to contact my cell phone". Even if the courier cannot contact me by phone, they can leave the package with the guards at my condo like other couriers.

I emailed their customer service on several occasions (can never get to speak to them by telephone because every time I waited until line gets cut off) but they did not bother to response.

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Update by Yap Sue Chew
Jul 10, 2018 12:51 am EDT

Finally delivered today (10/7/2018) after threatening/reminding courier as well as sender to take serious action.
3 weeks to deliver a package from Cheras to Shah Alam. Fortunately, it was not lost.

ABX Express - Don't ever use their service because they are highly inefficient and unreliable.

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K
1:51 am EDT
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ABX Express parcel has not received

Airway number : [protected]
Name : Kim
Address : Hisyou Japanese & Chinese Restaurant
G-33A, PV 128, Jalan Genting Klang, Setapak,
53300 Kuala Lumpur.
H/P : [protected]
Shipper Acc : 14817
Name : Lily
Due to the shipment delivered, unfortunately I have not received anything yet.
I would like to have the receiver name. i have provided the details above.
I look forward to hearing from you.

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Update by KIM06
Jul 07, 2018 1:52 am EDT

My email address : kimberly.06@live.com

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T
2:56 am EDT

ABX Express super late delivery

Tracking number with SHX35488766AMY . Called and texted person in charge never answer and reply. Called the hotline for three times and they said they will arrange for delivery but have not receive. since 14-06-2018 already arrive the warehouse, 27-06-2018 shopee shipping details stated parcel out on courier delivery but not receive until today. Wonder what makes you guys busy for two weeks but I still saw the staff enjoying minum kopi during working hour. I think ABX should just shut down since everyone are complaining about your services. Never met such a lousy express company. Hope you guys read this complain and concern whether to continue the business or not.

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M
7:33 pm EDT

ABX Express services shipping

8256928282 my tracking no.. It has been delivered from abx bki since 13/06 (before raya)! Then how come my things lost to kch? Are you kidding me? It's supposed to be delivered to jhb! Not kch! Twice lost to kch! From bki - kch - subang - kch! Now it's 22/06! I didn't get my things yet! I did called hq but no picked up! Call bki abx still the same! Please don't fooling people around!

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1:39 am EDT
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ABX Express where is my parcel?

Parcel number: [protected]

The parcel reached Kuching warehouse on 24 May. Since then no update the status untill today. Called Kuching warehouse and Miri warehouse both said no parcel. No one pick up the phone! I called 90 times only picked up one time. What should I do? This is a very important parcel and I had been waiting 3 weeks but I still didn't receive the parcel. Pls send my parcel ASAP ! Is the parcel lost or what?! Please inform me! My number is [protected]! Call me! I am so helpless!

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ABX Express In-depth Review

Company Overview: ABX Express is a leading courier service provider in Malaysia, offering reliable and efficient delivery solutions to both individuals and businesses. With a strong presence in the country, ABX Express has established itself as a trusted name in the logistics industry.

Services Offered: ABX Express offers a wide range of services to cater to the diverse needs of its customers. From domestic and international delivery to express and bulk shipments, ABX Express ensures that packages are delivered promptly and securely. Additionally, they provide specialized services such as cash on delivery and reverse logistics.

Delivery Network: ABX Express boasts an extensive delivery network that spans across Malaysia and beyond. With strategically located hubs and branches, they are able to reach even the most remote areas efficiently. Their strong partnerships with international courier companies enable them to provide seamless global delivery services.

Pricing and Rates: ABX Express offers competitive pricing for their services, ensuring that customers get value for their money. They provide transparent pricing information on their website, allowing users to easily calculate the cost of their shipments. Additionally, they offer various pricing options to cater to different shipping needs and budgets.

Customer Service: ABX Express prioritizes customer satisfaction and has a dedicated customer service team that is readily available to assist with any queries or concerns. Their friendly and knowledgeable staff ensures that customers receive prompt and helpful assistance throughout the shipping process.

Tracking and Transparency: ABX Express provides a user-friendly tracking system that allows customers to easily track the progress of their shipments. With real-time updates and detailed tracking information, users can stay informed about the whereabouts of their packages. This transparency ensures peace of mind and helps to build trust with customers.

Reliability and Timeliness: ABX Express is known for its reliable and timely delivery services. They have a strong track record of delivering packages on time, ensuring that customers can rely on them for their shipping needs. Their efficient processes and dedicated staff contribute to their reputation for punctuality.

Packaging and Handling: ABX Express takes utmost care in packaging and handling shipments to ensure that they arrive in perfect condition. They provide appropriate packaging materials and guidelines to customers, ensuring that packages are well-protected during transit. Their trained staff handles packages with care, minimizing the risk of damage.

Additional Features and Benefits: ABX Express offers additional features and benefits to enhance the shipping experience. These include insurance options for valuable shipments, online booking and payment facilities, and the ability to schedule pickups at convenient times. These features add convenience and flexibility for customers.

User Experience and Website Navigation: ABX Express's website is user-friendly and easy to navigate. The layout is intuitive, allowing users to quickly find the information they need. The website provides comprehensive details about their services, pricing, and tracking options, making it convenient for users to manage their shipments online.

Overall Rating and Conclusion: ABX Express is a reliable and efficient courier service provider that offers a wide range of services to meet the diverse needs of customers. With their extensive delivery network, competitive pricing, and excellent customer service, they have established themselves as a trusted name in the industry. Whether it's domestic or international shipping, ABX Express ensures timely and secure delivery, making them a top choice for individuals and businesses alike.

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Contact ABX Express customer service

Phone number

+60 380 843 111

Website

www.abxexpress.com.my

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