Abu Dhabi Commercial Bank [ADCB] — emi amount deducting not as per the loan terms
As per the term of my personal loan for the loan Account No. : 11232195P001001 (find attached), the monthly EMI suppose to be AED 1338, but last 2 months ie September 2018 & October 2018 the EMI amount deducted was AED 1350.There is no consent from my side to change the EMI amount. In the begging there was a discrepancy reagrding EMI start date, but this happen due to the mistake from your loan processing team (as informed by Mr Viral (Relationship officer), but later he resolved the issue, but there was discussion or consent from side for any changes in loan terms.
At the time of signing the loan documents, I clearly discussed all the loan terms and requested about the installment start date with Mr Viral.Especially the EMI start should be 15 th September 2018 and he agreed the date and informed me that he will process the loan only after 10th of August, but the loan amount credited in my account on 2nd of August, at same moment I passed the information and requested him to make sure about the installment starting date and all other terms as per our agreement.Next day when I went through the loan terms, I found that the starting date was not as per agreement and ADCB deducted the first installment from my account in the month of August. Later I made a numerous call and emails to revert back the amount and escalate the EMI start date. At that time you have informed me that the mistake happened from the loan processing department and you will resolve the issue without effecting our terms. Finally I received the amount back on 11th August and informed me that the installment start dated has been escalated to 15 th September 2018. But I had no information about any changes in the terms of loan or no consent from my side to change the loan terms. This is what happen so far.
Now When I am calling to Mr Viral, he used to say that he will discuss it with his manager and so on. No solution from his side and unethical replies like"ADCB bank is not mine" . I am fed up with ADCB and I will never recommended this bank to anyone in the future. Kindly resolve the issue if you can...
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