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ABSA Bank Customer Service Phone, Email, Contacts

ABSA Bank
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1.2 1161 Reviews

ABSA Bank Complaints Summary

54 Resolved
1107 Unresolved
Our verdict: If considering services from ABSA Bank with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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ABSA Bank reviews & complaints 1161

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Newest ABSA Bank reviews & complaints

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12:41 am EDT
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ABSA Bank Credit card

I was under debt review for my credit card since 2008. On 2014-09-29 my card was already in credit of R5534.43 with no outstanding balance. After several emails, phone calls and even calls and faxes from the local branch in Port Shepstone the money was refunded in December 2014.

Since then I have been battling to get that account closed and get a settlement letter. From April this year I have been getting threats from Daly's Attorneys that I owe money on this card which is false and exactly the amount I was in credit with.

For months now I have been trying to get this matter sorted but is just thrown from one department to the next and even you lawyers are not listing to me even after I send the statement from ABSA showing that they owed me and that I was in credit.

I have once again contacted how many different departments and send several emails still with no finalisation in the matter. This account should have been closed in September 2014 already and two years later still dealing with it

POOR SERVICE, BAD ATTITUDES FROM ALL DEPARTMENTS AND EMPTY PROMISES

If this matter is not resolved now I will open a fraud case against ABSA and DALY as I sit with all the proof

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12:48 am EDT

ABSA Bank Blacklisted, account fully paid 3 years ago

During Aug I applied for a Game Card and it was declined. I enquired and was told I have bad debt with ABSA. Astonished I enquired as I paid my credit card in full 24 Jan 2013. Full amount paid R24183.79.

I then started enquiring and found out there is a marker that I was 18 months behind with my card. I was under debt review and the debt counsellor send an e-mail on 21 Jan 2013 that the account is paid in full.

I send an e-mail on 19/8/2016 that I want it rectified. There was a credit amount due and after many attempts it was refunded to me. On 2/9/2016 I send another mail that I want a letter confirming my account is closed, and an apology letter as ABSA bank blacklisted me and I want it updated with the credit bureau. The credit bureau need to be provided with a paid up letter an my credit record corrected from ABSA side.

To date I have not received that, and on 7 October 2016 I received another statement meaning the account was not closed.

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2:17 pm EDT
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ABSA Bank Poor customer service

We are a small church congregation that opened an ABSA BizStart account on 03 February 2014 at the Zevenwacht branch in Kuilsriver, Cape Town. Since opening the account up until we have deposited over R120 000, 00 into it but had could not withdraw any funds from it.
We were continuously told that we need to submit relevant documentation for FICA, which we have done when the account was first opened. We submitted all relevant documentation as requested by the bank on several occasions with the promise that the account will be unlocked. Up until today the account is still locked .

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12:35 am EDT
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ABSA Bank incompetent admin department

After making many phone calls and emails back and forth, when Absa eventually gets the change of banking details processed which took them longer than a month - the debited amount is now WRONG. It's a never ending story.

By the time I try and get a hold of Absa AGAIN to rectify THEIR mistakes it would be another 2 months gone. And with no doubt a new problem will surface.

When you call, everything is in order - so you're told. But when the time comes for service delivery it's delayed, incorrect, or its plain down WRONG. With absolutely no explanation.

Delay, delay, delayed. Should be Absa's new slogan.

When dealing with Finance, Accuracy is priority. Why can't Absa get it right? You don't have to be a rocket scientist to enter information correctly. Either way it's a completely disappointing and frustrating experience dealing with Absa.

No one takes responsibility for their inability to function effectively. Pathetic.

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2:38 am EDT

ABSA Bank wrong surname even after several approach

I bought a car with Absa and apparently they typed my surname wrong and i went several times to the bank with my id and proof of address to be rectified and i settled an amount and before requesting a letter i made a call to absa and asked if my surname has been changed and the lady said yes she even asked me to spell it to her which i did.But to my surprise today when i get the settlement letter my surname is still not correct and I believe they have my id copy but still they failing me with their incompetent.

Can this be rectified

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12:59 am EDT

ABSA Bank Absa cannot change bank details for debit order to new account

I bought funeral policy 2003 for myself, brother, mother and father. When I took the policy I was the beneficiary and have been paying the premium from my account since the beginning. Last month I phoned Absa life to group the premium to one amount, they couldn't assist and told me I do not have authority to make changes, each member must phone and make all this changes. Today I phoned to change bank details for debit orders, still couldn't assist me even though the premium is debited from my account and I bought the policy myself year 2003. each member must phone to change bank details, my parents are pensioners and cannot phone Absa helpdesk and hold forever waiting for available consultant. Now the debit order will return unpaid and end up loosing the policy cover.

The consultant even hang up the phone while I still explain to him..

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11:15 am EDT

ABSA Bank insurance claim

Hi Absa I'm not sure how to resolve this issue with my vehicle insurance and ABSA I DIRECT as my claim has been ongoing for over two months now. This is starting to cost me money on phone calls and my time, with no honest and straight answer or an end result in sight. Please contact me for all the details regarding this claim

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4:08 am EDT
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ABSA Bank settlement letter

Good day

My late husband had motor finance with Absa and I was advised by the Licence Department to request Registration certificate and settlement letters from Absa. I went to Germiston they couldn't help instead they gave me this numbers to call [protected])but there was no answer.

Last month I went Alberton, the consultant gave me the same number to call but we didn't go through. I was advise to go to the tellers for help, the lady did all the copies and advise me that they will call me to come collect the letters even today there is no call.

Please advice the way forward, I want to change ownership.
This is not fair for me, I took 2 days leave but still there is no progress.

Regards
Portia

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6:01 am EDT

ABSA Bank listed as late payer because absa messed up

I made an arrangement with ABSA so that one months’ instalment on my bond would be split up within the following 3 months.
The consultant said it would be no problem and they will arrange the necessary.
Because it was very close to the end of the month the consultant advised me to stop the debit order from my side as it was too late to do it from their side. I stopped the debit order, made the arrangement for the one months’ instalment to be split in the following 3 months and re-enabled the debit order from my side after the 1st. With the arrangement ABSA would reload the debit order with the higher amount for 3 months. The problem is ABSA never reloaded the debit order from their side and did not make the necessary update on the system as per the arrangement. The result was that the debit order never went off and it looked like have not made a payment for the last two months. When I saw the debit order did not go off I phoned ABSA and picked this up. I immediately did an EFT and the ABSA consultant loaded the debit order again (this should have been done with the first consultant).
The problem is that I am now listed as a late payer because ABSA did not do the necessary as per the arrangement.
I have never in twelve years missed any payment on any of my accounts so I had a very good record. This was the first time I had to make an arrangement because some of my funds came in late. I have now been listed as a late payer because ABSA messed up.
I contacted and informed ABSA before the debit order went off, after it was supposed to go off and again when I saw that the debit order that was supposed to be loaded with the higher amount did not go off but I am still being listed as a late payer…this just does not make sense.

I will think twice before I do business with ABSA again.

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1:35 am EDT

ABSA Bank homeowners insurance

It started 30 July 2014 with a faulty geyser installation.
I am still waiting for the geyser to be fitted properly and I now have no ceiling in my spare loo and bathroom as they cannot replace these (for the 3rd time) as the geyser issue has not been sorted out.
I have sent numerous emails to ABSA, even one to Maria Ramos! Sent Ms Ramos an email on 5 September 2016. Still nothing has been done and I have been without ceilings since 5 August 2016 and today's date is 09 September 2016.
Unacceptable!
I am one very dissatisfied customer and even more disappointed with the fact that an executive for ABSA does not even take to the time to send a replay email, even if it was just to say it will be looked in to.
I have had enough and I am going to the media with this as I promised ABSA
Robert Eriksen-Miller

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12:28 pm EDT
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ABSA Bank pathetic service and no customer service whatsoever

I applied for a Absa credit card online and I was approved for R7500, I was asked to forward a copy of my id, prove of residents and my payslip.

I forwarded the documents and explain that I do not recieved a payslip from my employer though I submitted my employment confirmation letter as I have done so in the past when  I opened the Cheque account with Absa.

Days passed I  didn't receive no correspondence or phone call information and I went to my Absa branch in West Gate and spoke to Tshepo Ruele as he always helped me.
He called Absa card division and they confirmed everything with us.
.

Few ahours after I left the bank I was called by Absa card division and I was assisted, I then recieved the second call to explain my monthly income. I did and Judith assured me everything was in order and she said i should wait for a call from the courier arranging my card delivery.

Ever since I've been send from pillar to post and empty promises its all I've been fed.

I'm here to share my disappointment and frustration. I regret moving to Absa, no customer service. 

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12:21 am EDT
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ABSA Bank communication non existent

I agreed to a vehicle finance loan from Absa in 2015- biggest mistake I made. Let alone the inconsistency to debit on the agreed date, expect absa to be delayed in every encounter. I called to request change of banking details, I submitted all relevant documents the exact same day. It's going into a second week and no confirmation of receiving all the personal documents and no indication that my query has been attended to. I've received 3 calls in total from a private number all which have been dropped when answered - while this may be another service provider it leaves room for question, is there really no one efficient enough to resolve my query at absa? Are calls dropped on clients only to indicate that they have been 'contacted'? What values or methods does absa have that a change of banking details takes as long as 2 weeks? This leaves me with much regret as I always receive professional service from Capitec. I know now that ABSA is really only an image of a bank not committed to customer service.

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4:52 am EDT
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ABSA Bank online banking ambiguities.

I do not have banking limits on line for security reasons.This suited my needs 100% for a couple of years whereby I had free functionality in transferring funds for inter account payments only and nothing more!Alas no more as I have no set limits and must arrange for it bmo a visitation.Making enquiries with my local branch I am informed that I do have set limits but to get full on line functionality back they must insist on a visitation.This I decline as the bank has no right to set customer account limits without permission! Rather a complex situation which boggles the mind .Is there nobody out there prepared to take the time to explain to one senior citizen the intricacies of banking core values?

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9:30 pm EDT

ABSA Bank credit card department

Hans de leeuw
Aug 1 (11 days ago)

To absa
Dear lucia maluleka

Please send me a new card asap with my original code. Ptrice r803.67

Hans de leeuw
C/o salon hq
Ceure riv sil 8
Santa ponsa
07180
Mallorca
Spain

Thanking you

J . De leeuw

Hans de leeuw aug 1 (11 days ago)
[#id: 84ef9272-deye-ozdp-ejcr-vrfa5b0ckqua#]

Hans de leeuw aug 3 (9 days ago)
Hi i have as yet not received my card or further details. What details do you...

Hans de leeuw aug 5 (7 days ago)
To date i have not received any confirmation or details regarding my lost car...

Absa card aug 5 (7 days ago)
Please provide us with your international contact details to enable our couri...

Absa card aug 5 (7 days ago)
Dear mr de leeuw thank you for your email. Kindly accept our sincere apology ...

Absa card attachmentsaug 5 (7 days ago)
We note that an earlier request regarding the same matter has already been re...

Hans de leeuw aug 5 (7 days ago)
Hans de leeuw c/o salon hq, ceure riv sil 8, santa ponsa, 07180, mallorca, sp...

Absa card attachmentsaug 8 (4 days ago)
Dear mr de leeuw please accept our apology for the delay in response due to p...

Absa card attachmentsaug 8 (4 days ago)
Kindly take note that you may visit a bank displaying the visa/mastercard int...

Absa card attachmentsaug 8 (4 days ago)
Dear mr de leeuw we wish to confirm that your replacement card has been issued.

Hans de leeuw
Attachments6:19 am (6 minutes ago)

To absa
To date still have not receieved my card...

Will forward your continued apologies to barclays in london hq.

Why is your service so unprofessional?

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5:51 am EDT
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ABSA Bank their non-existent service

As usual ABSA has its very own brand of customer care, one that puts unhappy clients out of view of content clients and makes them wait for what seems like ages.

While visiting ABSA east rand to query and resolve an issue regarding fraudulent and unauthorised transactions, it was made clear to me that Absa would not help me in a timely manner, even though I had warned them to cancel the transactions before they were processed, my complaint was ignored...

I have been sitting in this branch since 12:00 this afternoon and am still waiting for some indication of progress... It is now 15:00...

Absa has made yet another unhappy customer, thankfully, in the 21st century we are able to voice our anger over a multitude of platforms...

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Sheril Pillay
, US
Sep 02, 2016 7:02 am EDT

I am standing in queue in Absa Chatsworth centre for an hour. Your assistants seem to be very slow, learners im assuming. Your service team is non-existent, not even an apology for the delay or concern on what you require from customer services. This is not acceptable. Your Absa Shallcross at the Ridge is much more efficient.

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12:51 am EDT
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ABSA Bank client service

While I was visiting my local branch (Absa Lephalale ) to resolve my problems of not being able to access my accounts via internet banking, I was informed by Veldar Kekana that I have to supply proof of residence.(fica)
My access was blocked without notifying me, though she claimed that she tried to phone me, but there was no answer.
I sent proof on 21 July 2016.
Nothing was solved and when I made inquiries on 29 July, she claimed that she requested my i.d. and signature as mandated official.
This I also did not receive before.
I am disappointed in this kind of service, and also because of the fact that when I mentioned the idea of taking my business to another bank, she said I would not be able to do that, because she blocked any access.

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4:27 am EDT
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ABSA Bank dispute resolution

I sent a deposit of 80000 on 22 of feb2016 via fidelity, the money never went through account and I reliesed in June when my supplier denied to recieve the payment, Absa denied to process the amount on that date so I asked fidelity to give me proof of delivery, which they provided, and I went to bank with proofs, branch manager admitted to recieve the bag from fidelity and said it has been lost somehow after receiving it, he told me to go to saps and open a case against Absa for investigation purposes which I did, I logged a complaint on Absa dispute resolution and got a reference as well, today I sent an email to disput resolution for a follow up on my matter, in response to that my branch manager gave me a call and asked me what I want him to do?is this the services from Absa we charged for every month ?instead of saying the matter with is still being investigated he wanted to know from me what I want from him?how friendly people are they?is this the customer services we deserve as Absa client ?im feeling so sick of the behavior

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Alima Adja
, US
Oct 28, 2016 2:05 pm EDT

Please provide as much information as possible...
on 14 May 2016 I used Absa ATM Woodstock branch in Capetown after insering and pin in my code and the withdrawal amount my visa card get stuck inside the machine while the transaction was unsuccessful feeling confused I ran into the branch for assistance and the female consultant told that they couldn't help as they are about to close the bank and also they haven't got the key to access the ATM and that I should take the number on the machine and stop my card while I was busy stopping my card they withdraw R3000 and R1000 from my account at Durham Avenue BP station I approached the bank for claim with case number 3301763 they told me there is no fraud evidence and that they could only reimburse R1000 to my account as a good will gesture said Monique Naude one of the consultant at the dispute resolution department
now my question is this
* if the female consultant at Woodstock branch had assisted me would this have happened?
* do we as Absa valuable client pay the banking fees every month to be attended on perception by his personel?
* did the case specialist " Monique Naude" took a look
at the video footage before getting to the final decision?

H
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Hannah Otto
, US
Aug 26, 2016 8:05 pm EDT

On 15 June 2016 my ATM card was grabbed by a thief after entering my card in the ATM of ABSA Letsitele machine BEFORE I entered my pin number. The thief escaped through a gate that the bank always keep locked because it was not locked. I stopped the card immediately but there was already an amount of R 4000 drawn by the thief within the time I stopped the card. When I went to bank they could not check footage on the security cameras, they only went to lock the gate after I complained. They asked me to get a case number at the police station which I did. I visited the bank more than once and waited until 26 August 2016, after I decided to complain by e-mail I received feedback that they will not refund the R4000 and costs for the money withdrawn by the thief. The bank at first said that they will send me a letter which I never received. At the follow up visits they said that they are still busy investigating.

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4:49 am EDT
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ABSA Bank Paid Home Loan

Motseng Moleko
Contact: [protected]

Since my dad passed on 2010, he had a home loan with Absa parys. 2011 i paid off the loan amount including interest. Months later i am still receiving the letters from the bank. went to the branch with no help. I called the head office with no help. I have the proof of transfer that i made. I do not understand why the amount keep increasing. I am very disappointed by how the situation was dealt with.

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Update by Tinnah
Jul 12, 2016 4:51 am EDT

I would really appreciate if Absa can get back to me as soon as possible.

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9:54 pm EDT
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ABSA Bank application declined

Good day

We did an application in February. It was declined because we were advised that we had just cleared our debt and we were advised to apply again after 6 months. All credit beraus showed that we were clean already then. So we made an application 6months later.
On Friday you requested a letter from Vodacom to prove that my Vodacom account was settled. You mentioned that the letter from the lawyers was not good enough. We contacted Vodacom legal and the letter was sent to you.

Now we are told that  the application is declined because of other financial commitments. What are they? We are failing to understand. We have no other account except our phones that are subsidizes by Vodacom which my wife is currently employed, security of the property in question and 1 of ours. 3 cars as the other 2 are paid up. After being with Absa for so many years, I am really considering to cancel my account and my mother in-law’s Estate with Absa.

May we please get our application be reviewed. We’ve an investment with Standard Bank of R200 000 and Absa has my late mother in-law estate currently, we both permanently employed and currently living on the same property we intend to buy. Considering the fact that We have advised you that we have already paid R400 000 as some sort of assurancedeposit with the lawyers of the previous owner and they have allowed us to move into the property and  gave us an offer to purchase which we signed for. The past 5 months we’ve been paying occupational rent of R11 000 and electricity excluding rates and taxes in the same property that we are being declined for.  We need some clarity please.

Urgent response will be highly appreciated.

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2:13 am EDT

ABSA Bank customer service

Good day.

Every time I have to go ABSA Katlehong branch at Letsoho shopping centre there's only 2 tellers and the one for pensioners. I have to wait more 30 to 45 minutes to be assisted just for deposit.

They hardly use the bulk teller. Especially at the end of the month they should put more staff. But still you will find 2 tellers.

Katlehong is huge and theres only one branch in the area.

Can you please put more staff at that branch because its so annoying to wait that long on the line.

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ABSA Bank In-depth Review

Overview: ABSA Bank is a well-established financial institution with a rich history in the banking industry. It offers a wide range of services and products to cater to the diverse needs of its customers.

Customer Service: ABSA Bank prides itself on providing excellent customer service. The bank's customer support channels, including phone, email, and live chat, are readily available and responsive. Customers can expect efficient resolution of their queries and issues.

Online Banking Experience: ABSA Bank's website is user-friendly and easy to navigate. It offers a seamless online banking experience with a variety of features such as account management, fund transfers, and bill payments. The bank also implements robust security measures to protect customer information and transactions.

Account Options: ABSA Bank offers a wide range of account types, including savings, current, and investment accounts. Each account type comes with its own set of features and benefits. The bank specifies minimum balance requirements, fees, and charges associated with each account.

Interest Rates and Fees: ABSA Bank offers competitive interest rates on savings and investment accounts. The bank ensures transparency and clarity in its fee structures for various services such as withdrawals and transfers. Customers can compare ABSA Bank's rates and fees with other banks in the industry.

Loan and Credit Products: ABSA Bank provides a comprehensive range of loan and credit products, including personal loans, home loans, and credit cards. The bank offers competitive interest rates, flexible repayment terms, and clearly defines eligibility criteria for each product. Customers generally express satisfaction with the loan application and approval process.

Branch Network: ABSA Bank has a wide coverage of branches and ATMs, ensuring accessibility for its customers. The bank's branches are equipped with excellent facilities, and the staff is known for their professionalism. Self-service options such as ATMs and mobile banking are also available for customers' convenience.

Mobile Banking: ABSA Bank's mobile banking app is highly rated for its performance and functionality. Users appreciate its features and find it convenient to use. The app is also integrated with other digital platforms, providing a seamless banking experience.

Corporate Social Responsibility: ABSA Bank actively engages in various initiatives and contributions towards social and environmental causes. The bank demonstrates a strong commitment to ethical practices and sustainability. It maintains transparency in reporting and communication of its CSR efforts.

Overall Reputation and Trustworthiness: ABSA Bank enjoys a solid reputation in the banking industry and among its customers. The bank is known for its trustworthiness and reliability in delivering its services. Positive ratings and reviews from users and industry experts further validate its reputation.

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Phone numbers

+27 860 008 600 +27 860 557 557 More phone numbers

Website

www.absa.co.za

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