ABSA Bank
reviews and complaints

I had contacted ABSA Plumstead approximately 4 months ago regarding the issuing of registration papers for a vehicle I had financed through ABSA a few years back. I was assisted by an extremely helpful lady, who I feel went beyond the call to assist me (Nikita). My issue is not with her service, but with the response I received... They have responded by saying the documents were couriered to my home address in 2012, an address I had moved from 2 years prior... (2010).
I requested proof that I had signed for these documents, (proof which I know does not exist). I received a call saying that the courier company is unable to furnish this signed document, but it was delivered to said address.
I feel that this response is unacceptable, & the buck is being passed, resulting in me having to fork out for a copy, which is not fair as I did not received the original in the first place. What bothers me even more is, the response to my initial request, was that the documents were delivered to my previous work address, which implies that something untoward has occurred & nobody really knows where these documents are.
Someone should be held accountable for this blunder!
In addition I would like to request a letter from the bank stating that the vehicle has been paid in full.

I have an existing personal loan. I wanted to top up the loan as the loan is paid up to date. No arrears. A consultant from loans dept informed me of judgements and arrears on my name. The removal need to be done by Transunion.
My complaint is that I did receive a personal of R70000 after it was assessed by assessment. Ive tried to explain to the lady consultant but she was reluctant to help.
I have requested for a R40000 top up in order to clear all small debts and have one payment monthly.

I am new to Absa, I do all my banking via apps it is convenient and stress free, went to the branch to get assistance just like other banks they have WiFi to assist you activate the mobile, the lady said I must use my data go outside, download the app and come back, I did that coming back a guy by the name of Thabo Mampuru was useless not even sure if knew what he was doing stood there for long ended up leaving with my app not working, what kind of Circus are running?

The lady who was helping me at the bulk teller had attitude"I got there to deposit company money'greeted her she kept quite I let it pass'she was busy counting money and I did not have a problem with that'because I had found her busy with it'then she assisted me depositing the company money then after I asked her for change she inch me'and took out R5 to count I thought maybe she did not her me'i asked her again she still kept quite and took out R2s to count them"I asked her for the 3rd time she took out R5s to count them I left and went to the other tellers had to stand on the que again bcaz of her

ABSA has just debited an amount of R16111.94 from my ABSA Savings Account without my consent or any notification. Apon contacting customer care, I was told to call the collections department. After getting through to the Collections Department I was informed that funds were debited due to my Personal Loan outstanding debt which is in arrears. I informed the consultant that this is not allowed and not permitted by law however I was informed that I will not get a refund as I am owing the bank. I explained that this in not my money as I am currently unemployed and funds deposited into my account were for a stokvel distribution. I was told sorry, I will not get a refund, Apon having a discussion with the consultant and the supervisor I continued to asked for assistance as these funds do not belong to me. The supervisor said she can only refund 10% of funds debited, I begged and explained that these funds were not for my Personal use but for distribution to other people. She said she would speak to her manager but can only negotiate for a refund of R9000. I explained that this is not right as these funds do not belong to me. I am unemployed and will not have money to pay the intended beneficiaries who want their money immediately. How does ABSA get away with doing things this way, my life could be in danger due to this as people want their money and I don't know what they will do to me. Why is ABSA not adhering to the South Gauteng High Court Judgement handed down on 27 June 2019 in favour of the NCR in respect of the Common Law Right of Set-Off found in (section 124 of the National Credit Act). The Court Judgement clearly stated that Banks may no-longer take monies from clients accounts to settle a credit agreements withowithout their concent. Please refund funds debited, people have saved their money for the whole year how can I pay these monies as I am not employed. Please .

[protected] NG Mbele _ ABSA Cheque Account.

I applied for a cheque account online. Submitted the FICA documents to zacko@absa.co.za on the 1st of October 2019. I went to collect my card on the 7th December 2019 at the fourways mall branch, where they confirmed my account was active and i can start using is immediately. My employer deposited money in tho that account on the 17th December 2019, to my surprise...i cannot withdraw or perform any transaction from that account. I called the Absa General inquiries and i was assisted by Morena Moloi, who confirmed that there's a FICA hold on my account. i also went to the fourways branch and i was assisted by Louise, who confirmed the FICA hold aswell. This is totally unacceptable, as i believe that FICA was suppose to be verified in October already. I urgently need to access my money and it looks like no one is willing to assist at ABSA. I am so disappointing by the service I received. I just want my money and close this account immediately. I want nothing to do with ABSA anymore

Two years ago ask Absa bank to close my credit card because I have to pay R50 card per month fees for me and my wife. They say will stop the card fees because we are oersiners . They still bill me up to today. This has mounted to R1200. So what can I do because they do not want to close the account.
I visit them several times and every time they say they will fix it.
The last time was 2 months ago at the bank in the Garden route mall.

Cobus from George.

Good day
I hereby notified absa that my account was debit for the wrong reasons ... Firstly I was offer a gold bundle account witch I did not approve and my account was debit for that I visit the absa branch in de aar and I told the absa employee to cancel the offer witch he did not do ... secondly a agent call me to offer me a life policy of R 92.18 policy nr [protected] I accept the offer but I ask him to make the first debit 26/12/2019 and he didn't my account was debit on the 26/11/2019 and now I am panelized for that failed debit order so the agreement was that I should go to a branch to change the debit before the the deduction date but I managed to do it over the phone but my account is still in arrears for something I did not do so I want my account been cleared and up to date I will not pay for other people mistakes and I want a callback my number is [protected]

I hope to hear from you soon
Shane fillis
Absa client

Hi yesterday I went to the Absa bank to to go and tell them to reverse my money back from an online thing that popped up on my screen and because I don't make use of their services howsoever they blocked my card opened a new card.They didnt evens tell me what the new accounts number was nothing they only took my fingerprints so I want to know when then can reverse my money back from that scheme and what happens now with the money in my old account coz it keeps disappearing I mean I've been with Absa for years and this is the service I'm getting from you guys no that's unacceptable or must I change my bank?

Good day we have a Trust Account with ABSA for my son we we get maintenance every month and we needed to change our bank account so the lady at ABSA TRUST Services that was helping me recommended that we should open a ABSA Account on Wednesday and that the money will clear immediately so the system was of by ABSA on Wednesday and we went on Thursday and we gave her all our account details with statements she told us she is having a look at it she will call she never called I did phone back numerous times because of the problems we had previously with ABSA on Friday I also phoned numerous times to ask her if the money is paid in she said yes and assured me that we will get the money on Friday and so Friday is gone we did not receive any money and now it is Saturday since Thursday we are waiting explain to me is this right what ABSA is doing and when we receive the money I will change my bank account immediately again to a different bank I just hoped it was so easy with the Trust Account I would have done it long time ago ABSA has no care no service no professionalism nothing the worse bank that could ever existed thanks.

An overdraft and creditcard were ganted to my husband without my consent. I told his banker that I'm aware of my husband's application and that I don't approve since we are married in community of property. My husband's contract has ended and I have been a housewife since our marriage - therefor no income to any of us. The banker and my husband ignored my request and proceeded with the application. They marked the area for maritial status as "buite gemeenskap van goedere met die aanwasbedeling" in order to get it all approved. Thus, I'm being illegally, unlawfully and secretely indebited and I don't even have access to any of the money.! I already brought this to my lawyer's attention, who agrees thst fhis is fraud on ABSA's part. Please investigate.

Water damage
On the night of the 22/10/2019 we suffered water damage due to a fierce rainy storm.
Water were streaming through the roof causing damage to the noti pine ceiling and the carpet.
I have logged a claim with ABSA. They were quick to react and a claim with reference number 3695958 were issued.
The contractor for the carpet were quick to react, and an assessment were done.
The contractor who were responsible to do an assessment on the roof and the ceiling were not that helpful. More than one appointment was made before the assessment could be done.
From the 07/11/2019 - 11/11/2019 I was not available as I went on leave.
During my leave a contractor phone me and ask permission to do an assessment. I phoned our servant and ask her to open the gate for the contractor.
After returning from leave I have contacted ABSA on several occasions to enquire about the claim status. Every time I was promised that someone will get in contact with me.
Up to now 22/11/2019 no-one contacted me.
This is totally unacceptable to treat a customer like this.

HJ Van Wyngaarden, is an 81 year old pensioner that has had an account with ABSA for YEARS. This account was opened at Oakfields Branch. She gets a Metal Industries Pension, that gets paid into this ABSA account.

On the 4th of September, someone withdrew R 2000.00 from her account. And it was not her, or anyone she knows. She logged this complaint with the branch, who refused to open a fraud case. She then had to go to the Police Station to make an affidavit.
After this case, she got a NEW ATM card, which she didn't use, because she is afraid of someone copying the details etc.
On the 25th of October, the DAY HER PENSION WAS AVAILABLE, her daughter was driving her to the branch so she could use the card to make a withdrawal AT THE BRANCH, just to be informed that another R5000.00 was taken out of an ATM at Lakeside Mall on that day.

Her daily withdrawal limit is R 4000.00, however, someone managed to withdraw R5000.00 from an ATM, at Lakeside Mall. If a DAILY LIMIT is R4000.00, how is that possible? And how is this "person"taking her money aware WHEN the money is available. And this with a NEW CARD
She then reported this as fraud. According to Johanna, the branch manager, there is no footage available, so they CLOSED THE CASE. She is 81, and has not been re-reimbursed for both cases where money has been taken from her account fraudulently.

Today, someone called her, and because she asked who she was speaking to, the phone was put down in her ear.

This is unacceptable. R7000.00 in total, within less than a month, two different ATM cards, two different ATM's and a withdrawal that is a ABOVE her daily withdrawal limit.

And because she's old she is being treated rudely, and not being assisted.

Pathetic!

Good day.

On the 25th October 2019, I was visiting Absa Bank (Kenilworth) to reverse a payment. When checking my balance, I have noted that an amount of R3 846, 02 was journal from my account to RCCS BOS J [protected], without my authorisation or consent. It is very convenient that the said amount was journal upon my visit to the branch.

Upon visiting the branch again, I was advised by an employee that I have to liaise with Absa Card Division directly.

I am currently seeking debt counselling and the debit order details Absa Bank has, is that of my Capitec Bank Account, however they have debited the aforementioned amount from my Absa Bank Account.

I was further advised that the funds will not be refunded to me.

Kindly advise if Absa Bank has the authorisation to debit my account without consent. I have also not received any notification from Absa Bank of the amount that was debited (SMS notification).

Please advise.

Thank you for giving me a platform to state my case. In the last month i must have been called over a 100 times by ABSA telling me that my account is in arears. Every time they see it is a system fault on their side, and a promised is made to rectify the
mistake, only to get a call 15 min later and then the whole process starts over again, with a promise that the problem will be rectify, but this never happens. I even have spoken to the supervisor, with the promise from her that the problem is now corrected.
then 15 min later the calls start coming in again and then it is the same story over again.

I even have ask the supervisor to listen to the recordings, but i dont believe this will
happen. I also have send her a email and waiting for her response. My home loan account number is [protected]. The supervisor s email address is billie.[protected]@absa.co.za. Please this matter is becoming a frustration to me as every time a promises is made by the person at the call center to escalate my problem to some one that will fix the problem. But the next day the phone rings with the same problem, me explaining that the problem is on ABSA side, and the consultant agree s with me and promised that the problem is resolve, but only to get a call 15 min later telling me that my account is in arrears.

Please can some one listen to the recordings and resolve the matter.

Thank You
Johan Fourie
[protected]