The complaint has been investigated and
resolved to the customer's satisfactionResolved Abe's of Maine — terrible customer service
resolved to the customer's satisfaction
On 17 October 08 I ordered a Denon receiver from Abe's of Maine. One acknowledgment email and nothing further.
By late Monday, 20 October, I checked the Abe's of Maine web site and found no progress on the order. Moreover, the transaction had not been charged to my credit card. I checked the web and found lots of complaints about Abe's of Maine concerning calls to sell more stuff and charges for shipping. I decided to cancel the order.
I sent many emails stating the order was canceled; no response to any. Also made calls to Customer Service, which were put on hold.
Yesterday I discovered the transaction had been charged to my card; I immediately canceled the transaction and sent more emails to Abe's of Maine. Again, no response whatsoever.
Fortunately I specified on the original order that shipment must be made with Signature Required. I will refuse any attept to deliver. The run around and total lack of communication is a huge annoyance and certainly the worst customer service I've ever encountered.
On Wednesday 22 October I discovered a box on the front porch here in PA. A UPS delivery with the Abe's of Maine return address. No one knocked or required a signature. It's pretty beat up, slit open on one side with peanuts escaping. I have now sent emails to Abe's of Maine that they own a box on my porch and have 48 hours to have it removed. They are in NJ; I have a second home there so taking them to court may be my next step.
I will never, never shop at Abe's of Maine again.
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