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1.3 280 Reviews

ABC Cargo Complaints Summary

22 Resolved
256 Unresolved
Our verdict: If considering services from ABC Cargo with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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ABC Cargo reviews & complaints 280

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3:47 am EDT

ABC Cargo Air Cargo to Kerala

It's been an year, i didn't get my consignments yet. The reason for the delay is customs clearance. Since January 2021 they are giving the same reply, ‘ It will be delivered by next month'. Also, they are giving an assurance that all items have insurance and the defective item will be refunded. If this is the case, then how can we believe on the insurance part of it.

Tracking records also not up to date, the last update was on February 21.

Only eye catching advertisements, but the quality of service is zero.

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8:31 am EDT

ABC Cargo Service

We have given our products to abc cargo service to parcel to india from saudi Arabia on November 2020 and today its September 2021 untill now not received.every time we call the cargo persons in ksa they are saying it will come next month bt untill now not received almost none months finished.very very bad experience with the service.
Receipt no 4370 and abc938773 pls send us our parcel as soon as possible.otherwise will put case on the company for loss of our time and compensation.the cargo persons are very rude not even replying to us.pls do the needful if ur service is genuine otherwise remove NO.1 IN GCC from your logo

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5:57 am EDT

ABC Cargo Delay delivery

Dear sir
I would like to raise a compliant delay cargo adrr13569. As per youre offcie maximum take 15 to 25 days air cargo. I sedn 2 boxes. Julay 31, today is septomper 06. Untl now I didnt get get my parcel. Normally ship cargo kg 3.5 dh getting 35.40 days. Youre compony chetaing for us. Youre informing air cargo and sending ship cargo

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Harsha Kumar
, US
Oct 02, 2021 8:22 am EDT

This cargo not trust worthy entire team sitting to cheat spread message not go with this cargo, as my cargo collected 2019 still not delivered

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7:34 am EDT

ABC Cargo My consignment To India

1. ABC cargo 1stly delayed 4 hours to reach my home to pick my consignment
2. They didnt even pack anything but dumped everything in a box ; I had to remove them and pack myself ( I told that they will help in packing which is a lie)
3. they sold the express service to me and said that the parcel will reach in 7 days ( calendar day) and asked me to a pay a premium price ( like a fool I did so)
4. Its been 15 working days and yet my parcel has not reached the destination
5. Call centre says - talk to the local delivery person
7. Local deliver person says talk to the call centre and then finally said that parcel has not reached my city yet and will be delivered later than expected.
8. now im hoping that good are not destroyed (fingers crossed)
the consignment is XAQH38712

Desired outcome: Pls deliver my parcel ASAP

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5:30 pm EDT

ABC Cargo Item missing

Name... Rajesh Kumar Singh

Sir my cargo reference number.
SAQR 34844
My 2 gshock watch and 2 shaving trimmer and 1 dard disc missing.
My cargo carton box ree packing. please check out my items.
Thank you

Desired outcome: Item missing

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3:56 pm EDT

ABC Cargo Cargo/shipping

Hi,
I have sent almost 145kg of very important essential via ABC CARGO BATHA KSA
These ABC cargo not professional they got the service money and our essentials
The delay almost 8th month untill know always lying lying excuses and their front staff is show very bad attitude.
No response from the ABC many times we try to contact but they are lying every single time iam tired of this cheater staff

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Harsha Kumar
, US
Oct 02, 2021 8:25 am EDT

This cargo not trust worthy all part of services take concerns serious action instead develop such people

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4:36 am EDT
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ABC Cargo Service, which not yet received, about Cargo sent to India from UAE on 02-Dec-2020

I've sent an Air-cargo of 2 boxes via ABC cargo on 2-December-2020 from Sharjah-UAE to Kerala-INDIA, they promised me delivery within 24 days, those are not yet delivered till today on 10-July-2021 (total now 7 months & 9 days are over), I'm totally upset about the foodstuffs that may be expired and loss of money!
HWB: ASHR15597
TR #[protected]

Desired outcome: Cargo Items must be delivered soon or Compensation for delay & spoiled items

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Update by Shijoy Blangat
Oct 24, 2021 4:46 am EDT

Pls. refer to the command attached here as an email from 'Customs Courier Cell Mumbai, couriercell-apscmum3@gov.in)

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selestine kj
, US
Apr 10, 2023 10:21 pm EDT
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They are Blacklisted from Customs of India most of the containers will not get clearance.

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Harsha Kumar
, US
Oct 02, 2021 8:27 am EDT

You never expect your things to reach, we are senior sent 2019 still not delivered

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Shijoy Blangat
Thrissur, IN
Oct 24, 2021 4:53 am EDT
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I've received it recently after 315days, but 'with a totally lost deal.

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Favas Fava
, US
Aug 01, 2021 10:53 am EDT

ബ്രോ ഞാൻ ഡിസംബർ 22 നു അയച്ചത് ആണ് ഇതുവരെ കിട്ടിയില്ല

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Author of the review
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Shijoy Blangat
Thrissur, IN
Aug 01, 2021 11:56 am EDT
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Replying to comment of Favas Fava

The recent reply from ABC Cargo customer service is as below (Let us watch if this happens or not);

"Dear Customer,
You will definitely get your consignment, and your batch number is 42. It’s clearance will resume in the third week of July. It is expected to be delivered in August."

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Author of the review
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Shijoy Blangat
Thrissur, IN
Sep 07, 2021 9:54 am EDT
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Update:
Nothing happened to date!
The ridiculous, hopeless email deal with ABC Cargo continues. the joke that is actually,
still advertising that they are no.1

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Vipinpv
Kannur, IN
Sep 12, 2021 10:36 am EDT
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Bro..same here..send on DEC20 2020..still not delivered...any idea where should we take forward this complaint?..Sent a mail to mumbai customs..that too useless..

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Author of the review
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Shijoy Blangat
Thrissur, IN
Sep 29, 2021 2:30 pm EDT
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Replying to comment of Vipinpv

Please try to start filing complaints to PM by every Indian citizen on this link below;
https://services.india.gov.in/service/detail/write-to-pm-prime-ministers-office

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Author of the review
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Shijoy Blangat
Thrissur, IN
Sep 29, 2021 2:37 pm EDT
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https://pmopg.gov.in/PmoCitizenNew/Home/Index?language=en
updated link above

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Shijoy Blangat
Thrissur, IN
Oct 24, 2021 4:41 am EDT
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UPDATE;
At last, it happened after 315 days, I have received my cargo boxes recently (it took 10 months & 11 days), but 'with a totally lost deal with ABC Cargo...' almost all the items have missed, damaged, or expired!

(also refer to the command below here as a reply from 'Customs Courier Cell Mumbai, couriercell-apscmum3@gov.in)

"Please refer to your CPGRAM bearing no. PMOPG/E/2021/0531432 dated 30.09.2021in respect of HWB ASHR15597. In this regard, it is to inform you that HWB No. ASHR15597 series never came to Courier Cell, APSC, Mumbai and the said HWB No. does not exist in the system at ICT Mumbai.

Regards
Courier Cell,
APSC, Mumbai"

ComplaintsBoard
F
12:48 pm EDT

ABC Cargo Shipment not received from 6 months

I sent a shipment from Al Ain (United Arab Emirates) to Karnataka (India) on December 23rd 2020. The shipment has still not reached. It has been more than 6 months now. The customer care is not bothered and is only saying that there is customs clearance delay. Such a huge loss to me. The worst cargo company with pathetic service. Kindly take stringent action.

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2:24 am EDT
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ABC Cargo Shipment no. ABDX17847

Shipment no. ABDX17847 despatched from Dubai on 15/05/2021. But no one is serious to supply me the authentic information.

We are your regular customer and never had this kind of problem.

Please do the needful ASAP

Dubai agent is not replying my text (attached) and even Mumbai's agent Ramesh [protected] is not throwing any light.

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Update by AnmolRai
Jul 03, 2021 2:28 am EDT

No action so far, I could see only a piles of emails shifting responsibilities to one another. I am desperately anticipating some positive actions from your side.

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Harsha Kumar
, US
Oct 02, 2021 8:37 am EDT

Brother, forget your shipment lot of outstanding in que you may get 2022 or 23
don't belive this cargo any cost

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L
3:32 am EDT

ABC Cargo Service failure ABDX14797

in the Month of December 2020 i have sent cargo from DXB to Mumbai, India expected to reach by January.But till date cargo is not been delivered and there are blaming Customs for delay .There are even not ready share flight details in which my cargo is shipment there are asking to refer Abc website as proof. I have doubt ABC cargo must have misplaced the cargo, hence there are not ready to share flight details. This worst service i have come across in my entire.Nobody is bother right from Management to Managers all are clueless.I did biggest mistake by sending cargo through ABC. Even there are not ready to process claim becoz as per them cargo is not lost neither there are given any proof on which flight cargo was shipped.

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11:00 am EDT

ABC Cargo Unprofessional cargo company

I sent a consignment to India from Dubai, booked through air freight. Abc Cargo committed to delivering the consignment within 20 working days. After multiple follow-ups, the consignment was delivered after 8 weeks. The customer service kept blaming Delhi customs for the delay in obtaining a clearance.
Most of the items in the package were damaged. No compensation was provided by the company for the damages. Worst cargo service I have ever seen. Never will I use this company again.

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6:42 am EDT
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ABC Cargo Shipment Delays

Hello There,

# AFJT11535

I should give a standing ovation to your Customer Service Team for their outstanding INEFFICIENT and DISHONEST support!

The above-mentioned packet was shipped on 26/12/2020. After several follow-ups and begging, The team was KIND ENOUGH to acquaint me that I will be receiving my shipment around mid-March. It's been a hundred and seventy five days since I am waiting for my shipment. And still they saying "your consignment clearance is still not yet completed. Kindly bear with us until we sort this out."
It is a classic example of cheating and breach of trust!

Prasobh

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Aswinpc
Aberdeen, GB
Sep 08, 2021 7:05 am EDT

Have you recieved your shipment? I also sent on same day 26/12/2020.

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Favas Fava
, US
Aug 01, 2021 10:54 am EDT

Very bad service for abc cargo. A iam trapped

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Customer of ABC cargo
, US
Jun 22, 2021 11:02 am EDT

Same in my case. I sent a consignment from Dubai. It was delivered after 8 weeks with most of the items damaged.

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4:50 pm EST

ABC Cargo Sea Cargo Shipment Not Delivered

Smz 46329 this shipment sent through sea cargo in the year 2020-12- and people till today [protected] giving false promises about clearance delay and all

Desired outcome: SMZ46329

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1:45 pm EDT

ABC Cargo Long delay in shipment delivery

ASHT18837 - When I sent 2-3 times before, the shipment was delivered in less than 15 days at our doorstep in India.
But, this time I sent my shipment from Sharjah on 30th April which is air cargo and supposed to reach in within 15 days to India.
It's 23rd day now and tracking show shipment pending for clearance which is same since 14th May 2021.
After following on email, they have reverted that "after the clearance is done, the shipment will be delivered within 5-7 days".
Is this justified, I would have rather sent via sea cargo- more delay but less charges. Very disappointing service!

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Customer of ABC cargo
, US
Jun 01, 2021 11:53 am EDT

Same here. My shipment was picked up from my home in Dubai on May 2. Still awaiting clearance. It was supposed to be delivered within 3 weeks. The customer service at ABC Cargo is unable to give a time line when the customs clearance will be done. Absolute waste of money and time..

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9:51 am EDT
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ABC Cargo Structured products

The worst cargo company in Dubai. We sent a courier which was meant to reach Australia in 5 days.
We called the company to follow up on the 6th day and we get to know that the shipment is still in Dubai.
The staff are totally clueless and unprofessional and lack knowledge.
Trust me there are much better cargo companies in Dubai. Save yourself don't deal with these guys

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7:27 am EDT

ABC Cargo All damaged- no compensation

If you are moving out of uae dont choose abc cargo they damaged all my kitchen equipments and no compensation.

You must have all the invoices of the used items what you are sending.. So this cargo only for new purchased items.. Dont send any old items if you don't have any invoices as for sure they will damage beyond the recognition as they dont do bubble wrap and you can't pack any on your own. No invoice no claim no compensation. Your complaint will be forwarded to each and every department but no compensation. No reply

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4:31 am EDT
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ABC Cargo Dubai, most unprofessional delivery service

TRACKING REFERENCE / HWB NO SBDX 14922
I booked a consignment having 30 full size shipping cartons total weight 900 KGs from Dubai to Pune DOD by Sea on 27 Dec 2020
I paid AED 6900 in total including AED 650 towards packing charges and 400 for other custom duties.

Fragile and glass items in following 12 cartons received in broken condition and absolutely unusable

Consignment was delivered by GATI on 14 Feb. On 19 Feb my son visited ABC Cargo Bur Dubai office with all the details of damage and shocked to see their rude behavior. They were simply told please send your complaint on [protected]@abccargo.ae, [protected]@abccargo.ae, and nothing more to discuss

I forwarded complete complaint on 22 Feb after opening these 30 cartons I lodged complaint to ABC cargo.

My claim has been rejected by ABC saying I need to lodge a complaint within 24 hours from the date of receipt.

I am 68 and how do we expect to open all 30 boxes in 24 hours with my wife alone.
The purpose of lodging this complains is to forewarn all the customers who have plans to ship their cargo. Never think of using ABC Cargo Dubai as they as truly freight charges and thereafter customer is at the mercy of ABC
ABC Cargo Dubai is absolutely unprofessional cheats who talk very high at Dubai FM Ads and while selling the proposal and thereafter there is nobody to listen
Their game plan is simple. After receiving complaints they forward the same to GATI who are bigger scoundrels, who in-turn sends one line mail saying as the claim is not received within 24 hours from POD hence cannot be entertained

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9:13 am EDT

ABC Cargo Delivery time

Hi

The shipment was collected on 17th February 2021 economic air cargo Ref ADRT12601,

AS per ABC cargo team maximum D2D Delivery time 20 - - 25 days

I was follow up abc cargo continuesly

20 March i got massage from ABC team the shipment cleared from custom and it will delivery with in 5 days

25 March i got massage
Kindly contact gati and ref No

As per gati estimated delivery date 03 April 2021

Mean almost 50 days

Is this your service..?

Even Abc cargo forwarded shipment to domestic cargo ( gati)

They will take 12 - - 14 days

Why why why why...?
ABC Promising customer D2D----- 20--25 days

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Harsha Kumar
, US
Oct 02, 2021 8:40 am EDT

Not trust worthy cargo spread kick out this from your place

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8:41 am EDT
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ABC Cargo AFJT80937 - ABC Cargo poor customer service - 4 Months my consignment haven't reached to India

I am having a terrible experience with ABC cargo, i sent my parcel(50kgs) on 02nd Dec 21 from Fujairah UAE but till date i haven't received the parcel in my home(India) it was suppose to reach in 20 days.

This kind of service is pathetic and i am wondering will it be delivered this year?

whenever i call to customer representative theyre response is that beacuse of customs clearance its getting delay, how come for four months?

I am afraid that my goods will be spoiled or will it reach my home by this month.

Desired outcome: Only calls from ABC representative and i am being informed that due to customs delay my good s are stucked

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Vimal J Nair
, US
Mar 29, 2021 12:19 am EDT

Hi Robin,
Same situation as yours. I had sent a cargo during the same time (20 Dec 2020) via ABC to Mumbai and the shipment is not yet delivered. They are just giving excuses with no clarity whether it'll ever be delivered. I guess we should all file a legal complaint against ABC if there are many such cases.

Vimal Nair

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Author of the review
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Robin Samuel
Fujairah, AE
Mar 29, 2021 2:03 am EDT
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Hi Mr. Vimal,

Agreed, even i am gonna sue ABC cargo for this, I am really fed up of talking over and over again, I am getting same response that due to customs delay its getting delay. Enough now. I won't wait much- any idea where we can raise the complaint against ABC cargo.

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shettyprashanth081@gmail.com
Udupi, IN
Apr 09, 2021 5:48 am EDT

HI,
Even my cargo is pending from last 105 days... DEC 23rd it was picked from dubai still not delivered
They are not clearing it...
Is there anyway we can raise a complaint against these guys...
They(ABC Cargo) are cheaters...they even took custom charges from me...

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Vipinpv
Kannur, IN
Sep 12, 2021 10:44 am EDT
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Bro..I think we shud bring this to media attention.atleast that way the problem wil get resolved.sent a mail to mumbai customs...ita useless than this cargo company...

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A
6:03 am EDT

ABC Cargo AAQQ27796

Where is my items, requested for delivery and priority now housewarming finish now any status for my items, no delivery no update

Hi all if you are planning a good service don't expect anything from ABC Cargo, specifically delivery, they will delay as much possible and if your follow-up all will say will check and call you back, don't expect anything at all, I am sure they will make good will with money and sponsorship, I have sent all items for my housewarming to avoid any delay I booked very earlier, before I'm flying to home I called several times to get my items on time, by ABC Cargo delay and support no one items revved as of now, my dream home housewarming happens 2 days before approx 115 kg all household items, all stuck somewhere for clearing, totally great experience with bulk of fake promises, for this radio and all social media supporting them and they praise ABC Cargo name for money, but as customer always experience is cheating the people and public with support of money... My housewarming includes bedsheets and pillows cover I brought again from India, my dream full day clearly got cheating because I grist ABC cargo and UAE radio channels boosting

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