AAMCO Transmissions
reviews and complaints

I took my car in to get the AC recharged I just had a AC compressor put in from my Certified mechanic but when I got it to the shop they said it was missing a clutch, I suspect Foul Play we've done this part before and how could it be missing such a crucial component I'm just not very happy and very confused by the situation I feel I need help. I asked if they had seen a situation like this before and they said no but I need help because she's unwilling to talk to me further about my situation telling me there is no issue. Please help confused in Cali.. the problem is they said that my air compressor was missing a part which comes attached that's the confusement

Went to aamco 5930 hwy 6 Houston tax 77084. I had a oil consumption engine and was promised one that didn't burn oil two engines were put in my vehicle and both did the same as the one that was removed. I took the first one back in two weeks almost all the oil was gone from the engine he then had me return my vehicle and claimed that one again the engine was replaced with a good one that didn't burn oil and after less tan a month the engine oil was all gone from the engine now he is saying with both engine the warranty is up I am 62 making minimum wage and paid using all my cash and credit cards and now right back where I started with a oil consumption engine problem

My Name is Pamela Dorsey, my phone # [protected] A transmission was put in my SUV. By Aamco, on 3019 W Hillsbourgh Ave, Tampa FL 33614. Service Advisor: Dan. when I brought my SUV back to Naples Fl. There was still a lot of jerking and etc. I had the SUV pulled by a tow truck to the Aamco on 3030 Davis Blvd Naples FL, 34104. This service advisor name is also Dan. He call the Tampa branch, and explain what was going on with the transmission. And its still under warranty. So the Tampa Aamco, didn't want to let the Naples branch fix it! So the Tampa branch said that they will come down to pick up the transmission and return it back when they are done fixing it. But they never came down to pick it up. The Aamco in Naples, called and complain to why they haven't pick it up. My SUV has been sitting in the shop going on 4 weeks. And I need my SUV. I am very dissatisfy with my service. They took my money and missed up my SUV. I would like a refund for my hardship in this matter, and for Naples Aamco to have permission to fix this matter in there shop asap! And bill the Tampa, branch for my dissatisfy service. I don't trust the Tampa Aamco to fix this. Please contact Dan, [protected] from the Naples Fl. branch. So he can explain how the Tampa branch wanted me to risk my life to drive my SUV to them in Tampa for them to fix it! This is a law suit for injury!

Below is the email I sent to Mr. Nick and Mr. George

As I was opening up your email, you were on the phone with me (Mr. George) and, you proceeded to read me this email over the phone. Once you finished, I preceded to respond to you about the shiftier assembly, .Informing you that it was looked at by Exxon. Mr. Woody from Exxon, said that the shiftier was working properly, as I stated in my previous email. Not knowing that you hung up on me (Mr. George) I went further into my conversation about how Mr. Nick and Rob told me that they will send a tow truck to pick up my vehicle once the shift assembly is fixed, therefore Aamco can fix the Paid in full issue that I had in the beginning.. Wail I was waiting for a response from you ( Mr. George) I realize that you (Mr. George had hung up the phone. As a consumer, and a true believer that a business should treat ALL CUSTOMERS with respect, I couldn't believe what had just happen to me. I felt used, who would take a person money and then hang up on them? I am shocked and angry.I have been in customer services for more then 30+ years and never never came across someone who would treated a customer with such disrespect. To hang up on a customer who serves your business and paid close to $5000.00 and the same issues is still going on with my vehicle is sad and fraudulent. I paid you to fix my vehicle and therefore, I have a right to ask questions when the issue still exists. I have a right to have my vehicle fix as promise. I am asking Aramco to return all paid monies and or paid for the same repairs however, to Exxon who will fix the original issues.I am asking that Aamco pay with in 30 days of this email therefore, I can get my vehicle properly fix..I will be contacting the BBB and other resources that can help me with this fraudulent issue. This consumer have rights and justice will be served.

I dropped off my 2012 Buick Enclve to Aamco Transmission Total Care, 525 Memorial Drive, Danville, Va, the second week of October, because the vehicle was intermittently shaking. I was informed by Aamco that the cause was "shuddering". I was told that there was metal in the pan and that the transmission needed to be replaced. A few days later I was told that the repair was done and ready for pick up. I paid the bill of $3313.56
After picking up my vehicle, I noticed that hot air was coming out of the driver side air duct. I attempted to lower the heat, but to no avail. No matter what I did I could not stop the heat with the climate control. I called Aamco and reported the problem. I was told that it was just a coincidence that it failed now, but I could bring it back in. I dropped it off and later received a call stating that there was a problem with the shutter door and it must be a coincidence that it failed now.
I picked up the Buick since I had a trip to Richmond, Va, that weekend. During the trip I noticed that the transmission hit real hard when coming from a cruising to a reengaging of the transmission. This happened repeatedly. Also my remote starter no longer worked as I attempted to warm up the Buick. The transmission fluid on the floor of my garage has ceased at this time.
I would like these three things resolved. I have lost the use of my vehicle for 10 days so far, which is a hardship in itself. I have never encountered so many coincidences in my life. I paid $3000 to resolve a problem, now I have three problems. I am prepared to contact whatever licensing or government office to get a remedy and if necessary legal help. I chose your company because you have a good name and reputation. I hope I made a good choice. What would you advise me to do?

Took my car to AAMCO in Harrisonburg, Virginia and was told I needed a new transmission due to the car riding like it was going over rubble strips. $3, 400 later and a rebuilt transmission, plus 10 working days instead of the 4 promised, I got 15 minutes away and it started doing the same thing. I called the shop from the side of the road and was told to drive it home and call back the next day. I did. Told not advisable to drive the car but they would have to put it back on the computer to see what's wrong. I had it towed back ($120 even though their website states specifically free tow with rebuilt transmission), they put it on the computer and said they put in a bad part, that it was covered under the warranty (like I needed a warranty to get them to do the job right?). It's now been 6 days when I was told it would 4 four, and a phone call I had to make I learned it will be another day. Their word means nothing. Tom, the owner, was very apologetic, but that doesn't count for much when it's costing car rental money and inconveniencing friends by bumming rides day after day. I wish I had learned of their class action suit and the pages upon pages of complaints about almost all AAMCO shops across the country. Never, never, never again.

I have my vehicle at Tyler aamco I keep getting the run around. 5200 later truck is still not fixed they will not call me with information I have to call and I still keep getting the same answer we are looking at it. They have had it for a week and a half now and I am supposed to be in Kansas City and I am stuck in Texas. I am not pleased with what is going on. We have used different aamco. And Tyler Texas is the worst they seem to be lazy and never get the job done.

Beware of this company. We used them to replace our transmission a month and a half ago and have been completely disappointed by their customer service and workmanship. The owner does not even back his own employees work. We picked up our car and it was in terrible shape. It took 18 hours to clean the grease out of the inside of the car. It also had outside damage where someone had scraped the rims and bent the metal underneath the door. This was denied when they were questioned. We drove the car a few times over a period of 2 weeks and it has started slipping while making a turn. We called them and were told to bring it back in. After sitting there 2 days, we call back and are told it was the gaskets. The transmission we had them put in was used and from a reputable company, one that Aamco does business with frequently. The owner tells us that they put the transmission in without putting in a filter or replacing any of the gaskets. Instead they put the old, used filters on it? Why would you do that? Especially when we called continuously and asked if it needed anything. Never were we told we needed to pay extra to replace these parts. Instead they prefer for their customers to have $2600 work done for no reason and then require them to bring it back in. He then wanted to say it was all our responsibility, not theirs and we bought a piece of junk and if we didn't pick it up within 2 hours he would have it impounded! Okay correct me I am wrong but as a Customer with a 30 day warranty, we have the right to have our car fixed correctly without hassle. Besides that point why would you ever replace a transmission that he originally told us was practically "new", and not even place a filter in it or replace the old gaskets when you brought the vehicle in because it was leaking in the first place? This is not the kind of service I expected from an Aamco business. I am devastated that I just purchased this car and it was bad enough I was without it for 2 months, but then to have such rude and unprofessional service from a franchise owner just amazes me. Instead of trying to resolve the issue he preferred to criticize us and not stand behind his own company and workmanship. I would never recommend this company or any other Aamco after this horrible experience and just hope that no one else has to go through such a bad experience or lose so much money!

July 2, 2018

AAMCO Customer Care Department

To Whom It May Concern:

This is a Formal Complaint to the Corporate Office of AAMCO Transmission Specialist. I took my 2004 Silverado Truck to your shop, in Pensacola, Florida on Friday, June 15, 2018, but because they were closed on the weekends, they started working on it Monday the 18th. My wife and I had plans to drive to Mississippi for my mother's 80th birthday party on the 29th, so it was very important to me to have my truck repaired responsibly and with care.

After diagnosing the trouble with my truck, the owner, Willie Gonzalez, called me on Tuesday to inform me there was metal in the transmission filter pan, and they needed to rebuild my transmission for $2, 195.00. On the same day, I authorized AAMCO Transmission to do the rebuild. He then called me on Wednesday to let me know that I also needed a new radiator because they found water in the transmission for an additional cost of $320.70. I authorized Mr. Gonzalez to go forward with the new radiator. As I am sure you are aware of these repair expenses totaling $2, 704.39 and with your company's reputation, I was confident the repairs would be handled in the ultimate and best care.

When we went to pick up my truck one week later on the 22nd, and as I was getting ready to pull out of the parking lot Mr. Gonzalez comes out and wants the mechanic to look at my radiator again. At that time, I felt all of the quality assurance should have been done before I even picked up my truck, not in the parking lot as I am leaving the property. Therefore, I felt that my truck was not properly inspected to assure that it was in top condition. However, Mr. Gonzalez cleared and assured us that everything was complete, I paid my bill in-full and we drove off.

After I had been driving my truck without prior knowledge that it was not mechanically sound which could have caused me to lose both my wife and my life or caused someone else to lose their life. This negligent act could have possibly caused an accident or damage to my truck. The night of the 28th, I went to back the truck into my garage, and I heard a big pop. I brushed it off because I just had the truck repaired by a reputable company so there could not be anything wrong. I woke up out of a sound sleep, and something said "DO NOT drive the truck to Mississippi for six hours." Mind you, we planned on being on the road to Mississippi by 4 am. I went out at 3 am to investigate (by looking under the hood and looking underneath the truck where I heard the strange sound) the night before. To my disappointment and total frustration, I discovered that there was no form of Quality Assurance (Q.A.) in the repair of my Vehicle. The fact is that I found four bolts and nuts fasteners not torque at all. Please see photo attachments.

When I called and spoke with the owner, William Gonzalez, at 7am the morning of the 29th, I felt insulted because I felt that the owner played on my Intelligence, by making a statement that the bolts and nuts came loose. In fact nuts and bolts of that size and length takes months to loosen if torqued properly. From my inspection of my truck, it appeared that my truck left the shop without the bolts and nuts being Torque Down. The Location of these fasteners were on the cross member, as you know that this is the main member that holds the Transmissions in place. What would have happened if the fasteners had come out of their sets? This single negligent action placed my Family and me in grave Danger. The loose fasteners give me cause to doubt the complete repair of my Vehicle. Another reason why I thought there were no proper Q.A. check performed when the mechanic rushed out of the shop to stop me from leaving the property when I came to pick up my truck. He ask me to shut off the engine so he could check the water level in the radiator.

The retribution that I am asking for is a refund of money for repair of my transmission. This experience has severely changed my perspective of AAMCO, as one of the leading Transmission and Total Auto Care Corporation. The AAMCO brand, I thought stood for Excellence in Transmission Repair.

Sincerely,

A Very Dissatisfied Customer
Willie L. McKinney
840 Fairfax Dr. Pensacola, Fl. 32503
[protected]

Few months back I had my cv axels replacemed, barring and rotors/brakes/ drums. $

1. Had to return to have brakes/rotors replaced because they were not done correctly.
2. Cv axel / cv axel barring - I just had to go to a tranny shop due to the fact the wrong axel was installed in my truck. Cv axel broke now I have loose parts in my transmission which is destroying my transmission. I want my $ back I paid and $ to replace my transmission that had been destroyed by the carelessness of your employees / company.

We took the van to the AAMCO in Chesapeake Virginia, because we had excellent customer service under a different manager who is no longer with the company. The current manager is David . My husband clearly stated to get a quote for the belt and alternator. They gave us an initial price of $1200.00 and told us that we would have to pay $80.00 for the diagnostic. If we let them do the work, the $80.00 would be applied to the bill, if not, we would have to pay the $80.00 when we picked it up. When we went to pick up the van on May 4th 2018, since we couldn't get financing to pay for the repairs, we had to pay $205.00 and the bill went up to $1900.00. I believe that when they suggested we leave the van at the shop to see if they could get us a company to finance us, he added more services assuming we would get a loan. Note: we told him that our credit was bad. This bill included running a die in the system after they had completed the initial diagnostic. We told them not to do anything that would not effect the driving of the van. When we went to pick up the van, they told us we needed $200.00 to get it. That is NOT what we were told. What if we didn't have $200.00? To top it off, when my husband went to drive it, the brakes weren't working and the steering wasn't working. He was able to reverse it back into the parking space. My husband went back inside the office and told David that the van wasn't drivable. David said that we left the van at the shop for weeks. What? We had to go back so they could make the van drivable. So the bait and switch is telling us one price and giving us another. We may have only had the $80.00 to pick up the van. How dare he be so assumptive? David's word is not his bond. David had his assistant speak to my husband, he wouldn't even talk to my husband face to face. Of course this means that I will not give this company a good recommendation to anyone and I was so pleased before. I miss the honesty and warm and fuzzy feeling that I got from the previous manager. We don't like being taken advantage of.

I had a recent charge on my a.c. done, May 1, 2018. It stopped working 2 days later. I made 2 different appointments only to be told I would have to drop the vehicle off. I made a third appointment for May 14, because I was told they were wide open. Again, only to be told to drop off! This is insane! I do not have the time to drop off. That's why I make appointments, to be seen at that given time!