Menu
AAMCO Transmissions
AAMCO Transmissions Customer Service Phone, Email, Contacts

AAMCO Transmissions
reviews & complaints

Learn how the rating is calculated

2.1 219 Reviews

AAMCO Transmissions Complaints Summary

62 Resolved
155 Unresolved
Our verdict: When using services from AAMCO Transmissions with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for AAMCO Transmissions has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of AAMCO Transmissions. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

AAMCO Transmissions reviews & complaints 219

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest AAMCO Transmissions reviews & complaints

ComplaintsBoard
D
5:31 pm EDT

AAMCO Transmissions we had problems with our gmc 2500 van. and we had a bait and switch scenario.

We took the van to the AAMCO in Chesapeake Virginia, because we had excellent customer service under a different manager who is no longer with the company. The current manager is David . My husband clearly stated to get a quote for the belt and alternator. They gave us an initial price of $1200.00 and told us that we would have to pay $80.00 for the diagnostic. If we let them do the work, the $80.00 would be applied to the bill, if not, we would have to pay the $80.00 when we picked it up. When we went to pick up the van on May 4th 2018, since we couldn't get financing to pay for the repairs, we had to pay $205.00 and the bill went up to $1900.00. I believe that when they suggested we leave the van at the shop to see if they could get us a company to finance us, he added more services assuming we would get a loan. Note: we told him that our credit was bad. This bill included running a die in the system after they had completed the initial diagnostic. We told them not to do anything that would not effect the driving of the van. When we went to pick up the van, they told us we needed $200.00 to get it. That is NOT what we were told. What if we didn't have $200.00? To top it off, when my husband went to drive it, the brakes weren't working and the steering wasn't working. He was able to reverse it back into the parking space. My husband went back inside the office and told David that the van wasn't drivable. David said that we left the van at the shop for weeks. What? We had to go back so they could make the van drivable. So the bait and switch is telling us one price and giving us another. We may have only had the $80.00 to pick up the van. How dare he be so assumptive? David's word is not his bond. David had his assistant speak to my husband, he wouldn't even talk to my husband face to face. Of course this means that I will not give this company a good recommendation to anyone and I was so pleased before. I miss the honesty and warm and fuzzy feeling that I got from the previous manager. We don't like being taken advantage of.

Read full review of AAMCO Transmissions
Hide full review
ComplaintsBoard
K
11:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AAMCO Transmissions sales

I had a recent charge on my a.c. done, May 1, 2018. It stopped working 2 days later. I made 2 different appointments only to be told I would have to drop the vehicle off. I made a third appointment for May 14, because I was told they were wide open. Again, only to be told to drop off! This is insane! I do not have the time to drop off. That's why I make appointments, to be seen at that given time!

Read full review of AAMCO Transmissions
Hide full review
ComplaintsBoard
S
10:25 am EST
Verified customer This complaint was posted by a verified customer. Learn more

AAMCO Transmissions account charged without explicit prior consent to do so

To whom this concerns:

I dropped my vehicle off at your place of business on the evening of January 22, 2018. I received a call regarding my vehicle on the morning of January 23, 2018. I got another call in the afternoon letting me know that my vehicle was ready for pickup. I was asked if I planned to use my Car Care Account, which I stated yes. I was then told by your store clerk, that they could go ahead and charge my account and he could leave the key in the vehicle for me to pick up after hours. I told the clerk, NO because I wouldn't be there to pick up the vehicle that night (1/23/18). I went to your store on the morning of January 24, 2018, to pick up my vehicle and provide payment, at which point I was then told it was already taken care of. I later read my receipt and saw for myself that the account had been charged $568.71 on January 24, 2018 at 17:32:56 P. I was not in your store at that time nor did I give your store or your store clerk permission to charge my account. The store clerk stated that once I'm a customer my information remains on file. I have several issues with regard to what happened.

1. I do NOT appreciate your STORE or your CLERK processing a payment to my account without my EXPLICIT CONSENT TO DO SO. If I had decided that I wanted to use a different form of payment before arriving at the store, then there would have been the need to reverse payment etc. This is totally unacceptable, unprofessional and ILLEGAL.
2. I DO NOT appreciate your store holding on to my account information. Why do you need to do that? I want my information removed from your systems immediately so that your employees or otherwise can charge my account WHEN THEY FEEL ITS NECESSARY TO DO SO.
3. Because of your Store and Store Clerks unethical actions I'm discouraged from every bringing my vehicle back to your place of business. I will also warn others of the way you conduct business and the type of individuals you have working for you. Management reflects leadership.

Read full review of AAMCO Transmissions
Hide full review
ComplaintsBoard
A
9:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

AAMCO Transmissions coolant flush service

I went to Aamco in waukegan, IL to have a coolant flush done. The emoloyee seemed like he was in a rush to get out from work. Mr. Gonzales diddnt do his job. He flushed antifreeze out of the radiator that was in there already but never put any antifreeze back in the coolant. My car could have been damaged as far as becoming overheated in cold weather.

Read full review of AAMCO Transmissions
Hide full review
ComplaintsBoard
J
11:16 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

AAMCO Transmissions transmission repair

On February 15, 2015 My 2003 Acura MDX transmission failed. I took it to AAMCO TRANSMISSION 3674 W Ina road in Tucson. They told me my transmission had to be completely rebuild and it would take about a week. They billed me for $3, 789.00 Steve, the service manager assured me my care would be well cared for and they would warranty the parts and labor for 12, 000 miles.

On June 26, 2017 just outside Phoenix the transmission over heating light came on and the car wouldn't move forward. The car had 27, 000 miles recorded since AAMCO TRANSMISSION REBUILT THE TRANSMISSON. I had my MDX towed to Allstate Transmission to evaluate the problem. They evaluated my problem and told me the transmission would have to be rebuilt a second time. They explained that in their opinion AAMCO TRANSMISSION did not follow the Acura transmission recall specifications published on September 13, 2013 and that's why the transmission failed a second time.
On June 27, 2017, I wrote a complaint on YELP (Yellow Pages reviews) complaining that after only 27, 000 miles my AAMCO TRANSMISSION FAILED. There was a posted by the anomalous owner of AAMCO saying my complaint was a lie and I had no proof of this claim. The following day I received a call from Luis saying he was the owner of AAMCO. He asked me how I obtained my information. I told him that Allstate Transmission told me, Luis called Allstate and was told the same information.
Allstate Transmission wrote on the invoice;
"Inspection of the transmission found that the master rebuilt kit was installed and the torque converter was replaced. Unfortunately, none of the critical corrected updated parts were installed and the transmission housing was not machined and sleeved. Had this work been done, I don't believe there would have been a transmission failure."
Through a few follow up conversations, Luis finally offered to settle with me for $800. 00 in free labor at AAMOC. I told him, "Why would I trust to do more work on my car when your transmission didn't last more the 27, 000 miles. Luis replied by saying, " Anything more than $800 is to rich for my blood. I told him I would have to think about, but given that I paid $3, 789.00 I didn't feel his offer was fair. I wondered why he was being so obtuse about my complain. I discovered that my complaint on YELP had been removed/ Apparently, if a vendor advertises with Yellow Pages they can get bad reviews removed.
In my opinion, Luis is an unethical business man who assumes no responsibility for the quality of transmission services his company provides.

Read full review of AAMCO Transmissions
Hide full review
ComplaintsBoard
M
4:11 pm EST

AAMCO Transmissions radio ad says free inspection

To whom it may concern:
I took my 2001 Honda Odyssey Van to Aamco in Signal Hill on Friday, Nov. 24th to have my transmission looked because it was giving me problems on my way home from work. I heard on the radio that Aamco was financing and doing FREE INSPECTIONS. My van was looked over and I was told by Richard (don't know his last name), that the transmission was damaged and needed to be replaced. It was going to cost me $4210.02. First of all my van isn't worth that much to be fixed and I was going to have them fix it but decided to junk it instead. I told Richard to don't do anything to the van and that I will pick it up and junk it. He told me that it was going to cost me $595 for the labor. All that was done to the van was the inspection and the labor charge was if I approved for them to repair it. If it says FREE INSPECTION, why am I being charged for labor that wasn't done? If I end up paying the $595 to get my van, I expect a full refund. You can contact me at [protected] and my name is Mina Lozano. I expect to pick up my van on Saturday, Dec. 2, 2017 and I hope that by the time I get the van, you have contacted them to solve this issue.
Thank you,
Mina Lozano

Read full review of AAMCO Transmissions
Hide full review
ComplaintsBoard
V
1:56 am EDT

AAMCO Transmissions car never received services but did receive damages

I made an appointment on Sunday for monday, to have my transmission look at because of the Gerking. I never got a call or a confirmation for the appointment, so I called and spoke too paul. Paul stated he runs the shop and he had only one appointment and to bring the car in. i started the car before I had it towed to 1789 la ceniga blvd on Tuesday. then on Wednesday Paul call and said the battery is dead and he needs a new one to look at the transmission. I delivered the battery at 9:30am on Wednesday. then on Thursday "today" at 12:15pm paul called and said something happened to the car. he doesn't know what happened. he believes it's electrical failure to the ignition. and he said the car was moving earlyer because they had to move the car several times. then Paul started to blame me the "customer" and said I had the car set for 3 years and that could have been the problem, not him or he's mechanics. lies, it's Paul and/or the mechanics fault. my car has been park for sometime, but i run my car every sunday after church for 30mins so my engine doesn't lock up. pauls lieing and he damage my car. then a man name arron i belive, said he was the district manager for the region and that they dont do transmission work for my car "landrover" because its a complicated car and there mechanics aren't trained, or familiar with the car. if that's the case aamco, why did paul tell me to bring my car down. wasting my time and money. my car left my house able to run, not only was my car transmission never look at. it now won't start. please explain to me aamco how a car goes to your shop for a check up and leaves with no check up but now electrical issues. I want my car fix. you damage my car paul. shame on you. please call [protected]

Read full review of AAMCO Transmissions
Hide full review
ComplaintsBoard
R
2:04 pm EDT

AAMCO Transmissions transmission

My wife took my 2012 gmc acadia to a shop in Suffolk, Va to get transmission repaired. when we got it back we were still having the problem but not as bad. we took it back and they put it on the computer for diagnosis and it said it was ok. took it back again they drove it and said it was a misfire in the car. we had a tune up the year before but got a tune up anyway. the same problem was still there. we kept a record of every time we went back before the warranty was over. now we are at a shop that we have to leave it at because we wanted a third opinion. the first guy said it looked like the original parts were on it. we spent over $5, 000 to get transmission fixed and its back in shop and they are replacing the parts that were supposed to be replaced the first time.

Read full review of AAMCO Transmissions
Hide full review
ComplaintsBoard
S
3:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AAMCO Transmissions transmission warranty not honored

6/26/2017 - took my car back to Aamco since they rebuilt my transmission 2 months ago. Almost $3, 000.00. Started slipping 6/25/17 and had to two it home after being stuck on the side of the road at 10:00pm. $51.00 to tow. Aamco looks at my car and tells me that it was not their fault and that due to my radiator having a hole in it, that caused my transmission to leak and had to replace my radiator, $1000.00 before they could check the transmission to see if it was burnt up...First of all, there is no hole in my radiator, secondly, you can check the transmission if supposedly you have a hole in your radiator. The fact is, one clip from the transmission into the radiator was broken and the other was missing. They also damaged another part of the engine that I have a picture of. I could have been out another $4, 000 possibly or at least $1, 000 had I listened to your employees at Aamco on Kelly Ave in Edmond, OK. Instead it cost me $52 for transmission fluid and a couple of clips to hold the hose in that probably was also damaged by your employee. Not sure how this can be corrected, but I they should at least reimburse me the tow fee and the amount for the things they damaged to my car.

Read full review of AAMCO Transmissions
View 0 more photos
Hide full review
ComplaintsBoard
E
10:15 am EDT

AAMCO Transmissions unauthorized credit card charges

3595 Market street Riverside, Ca [protected] Thomas freers he told us we did not qualify for the financial agreement loan, then we just got a confirmation that the financial department is taking from her bank 700 then 400 then another 400 all in two days will just seems ridiculous they said only one payment was going to made n never said it would be that amount and why is there 2 finance plans? for our bank account which is now negative and caused us to have no rent for our home please contact me at [protected] mrlopez.[protected]@gmail.com and the town and country 2005 van still has check engine light on he want to charge me more for bringing it in and so I want to add more parts seems like a scam to me watch the total amount was $4000 how could that be it's unlawful and need to be investigated the authorities or corporation many plp have complained and about this transmissions shop they are taking advantage of their customers n tricking and scamming them to keep adding parts or putting a high price 4, 000 is not the right price please help me and my family get our money back they can keep the van I need the money back guaranteed !

Read full review of AAMCO Transmissions
View 0 more photos
Hide full review
ComplaintsBoard
C
12:57 pm EDT

AAMCO Transmissions air condition check

I went to Aamco location for air conditioning check. I was told that I needed to replace my fan relay sensor. I purchased the part and had it put on my car and the problem was not resolved by the repair. The total price I paid for the repair was over $600.00. That was a waste of my money. I would like to speak with someone regarding the service they provided me. Please call me at [protected]. I went to the Chimney Rock and Gulfton location in Houston Texas. Thankyou

Read full review of AAMCO Transmissions
Hide full review
ComplaintsBoard
S
10:00 pm EDT

AAMCO Transmissions transfer case transmission

Never back to this shop complete rep is not repair nothing my 2008 X5 BMW
he damaged my exhaust and damaged two wheels cost $500 each
not professional I whiting 5 mounts to pay only one
the warranty is not work send my car back never fix parking in the shop for two mounts he tell my the parts is come he install used parts he charge for new parts oem
aamco in Santa Clara CA. the name supervisor Albert is dishonest

Read full review of AAMCO Transmissions
Hide full review
ComplaintsBoard
H
6:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AAMCO Transmissions to check the codes for the check engine light which came on

Last Oct., 2015, my transmission smoked and burned out of my car. I however was traveling at the time by Fredrick, Maryland. I found a near by AAMCO dealer just off interstate 70. So I left the car for roughly 7 or 8 days, they fixed the car, I was happy to be on the road again all was well.
I got the car back to Indianapolis, had it checked out again probably around 2000 miles later when the check engine light came on. Because I had had a new transmission installed by AAMCO I found an AAMCO dealer in Indianapolis. Called Got an appointment, went to appointment, and it was needed to be kept over night. So they kept it over night. The next day I was called and was told due to the high mileage it needed a complete engine tune-up because it was misfiring on cylinders 1 and three. The estimate was for over two thousand dollars. Needless to say I decline their offer to fix my car. However he still charged me over 189.00 just to get my car back. I will never go to another AAMCO again. I guess it's like everything else you have to know your dealer and I didn't know my dealer. Also doesn't say much for AAMCO's nationwide warranty as far as follow through after a new transmission was installed. I would like the price of the last engine light inspection refunded, but I know that will never happen, because I had my Goodyear dealer call this AAMCO dealer concerning this situation on my behalf and I never got a refund after their conversation. Now these two dealers are located at the corner of 86th and Michigan road. I have known and traded with the Goodyear dealer for over 15 years and I know his reputation for honesty. Now just this weekend, I again was traveling and the engine light came on again. So I stopped at a AAMCO station on Larkin Ave., in Crest Hill, Il. This dealer was very pleasant and actually checked the engine light very quickly and gave me the codes. No CHARGE! How pleasant to have a great response to my problem. So now I am two great responses, and one bad. When I get back to Indianapolis I will go back to My Goodyear dealer and he will fix my check engine light. So it goes, Know your dealer!

Read full review of AAMCO Transmissions
Hide full review
ComplaintsBoard
R
5:15 pm EST

AAMCO Transmissions customer service and transmission repair

I had a used transmission put in my car. They had it for over a month, promised me it would be done 3 times, never was. I had to call to see what the progress was on my vehicle and they asked me which car was mine EVERY time. I took it in for a transmission and when I picked it up there was a plug missing to cover a bolt on my door, my window control panel was popped up and disconnected. The guy who gave me my keys told me to watch my fluids because they couldn't figure out the problem. I only had them put in a transmission, NOTHING else. I took it to another company to because it was leaking fluids when I drove it off the lot at AAMCO, it ended up the cap to the transmission fluid was not tightened down. AS I am writing this I have been sitting on hold for over 10 minutes for the second time today because they are suppose to be fixing what they did not the first time.

Read full review of AAMCO Transmissions
Hide full review
ComplaintsBoard
R
12:04 pm EDT

AAMCO Transmissions transmission

They have had my car for 3 1/2 months. Have had 2 guaranteed transmissions sent to them to install from S.W. Transmissions . They can not get it to run still. They have lied several times. Have falsely charged sw. Charges for transmission fluid, time, and labor . When in reality they strained and reused. They quoted me $585.00 on written estimate. Assured me with the warranty. The extra money that it would cost would be falsely charged to Sw Transmissions. Not my self. ORGINALLY, was gonna rebuild transmission but was unable to do so. Recommended buy a warranty transmission witch i did. A matter of fact they have sent them 2. Installed. Then did a flash test. Still not running. Out three month of car 5500.00 so far and car is still at shop not running. Any advise?

Read full review of AAMCO Transmissions
Hide full review
ComplaintsBoard
J
8:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AAMCO Transmissions poor service/improper work

Update 5-1-15: Now they do not want to fix my car and have requested I come pick it up since I left a 2 star review. Well, there ya go, now I am down to 1 star. I also still have $2600 I am out to Aamco and I have a car that is still not fixed.

4-30-15: I will give their single tech some credit- Matt knows what he is doing. BUT, he is the ONLY tech there at this time which makes it near impossible for him to get cars done with any speed. I had to have my trans completely rebuilt in Florida and there was an issue with it. I brought the car into this location as it is the closest to work and home for me. This was within a week of having the trans completely rebuilt. I have dropped it off and had to pick it up 4 times (each time they have had the car for 3+ days) in 5 weeks. Each time I have left the car I have had to be the one to contact them to ask for updates. I never get calls from them with any sort of updates and I feel like they just do not have time to care.
I spent $2600 with Aamco and I feel like they just do not care at all about it. I will never recommend Aamco and I will also do everything in my power to never have to bring this car back unless it is a warranty issue.
Bad: Do not expect your repair to be quick and do not expect to be cared for after your repair is done.
Good: Matt, their only tech, does know his transmissions. If they don't start treating him better I hope he will move on.

Read full review of AAMCO Transmissions
Hide full review
ComplaintsBoard
I
2:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

AAMCO Transmissions Disrespectful, untruthful belligerent

I wasn't only duped, I was accosted and assaulted. This was probably the worst experience I've had in recent memory. Honestly, I still can't believe what happened. 2 years ago I had the transmission in my F150 rebuilt at this shop. At the time, I was debating whether to do the work or just trade it in. The salesman who is also the manager, Vince, convinced me to do the work and promised that I would not have any problems after the work was done and a great warranty if I did. He claimed that he had 3 F150's and he knew exactly how to fix it. Under 2 years and only 9000 miles later my truck started throwing transmission malfunction errors.

I made an appointment and brought my Truck in for service. A few days had passed and the shop hadn't called, so I called them to check in. They explained that they found the problem, that a valve needed to be replaced. They explained that if they couldn't find the valve, the would replace the valve body. 9 days later I got a call that they were ready to do the repair, but that I would have to pay for the electronic components that needed to be replaced. I stated that I was disappointed. This goes completely against what I was told when I had the initial work done. I was offered a free oil change for my trouble. When I declined the $15 oil change, Vince said that he would see what he could do. When I arrived to pick up the truck, I was simply given the bill for the $288.85 with no mention of anything else. I paid it and left.

When I got to my truck and opened the door, not only was the truck filthy on the outside, but my light tan leather drivers seat was smeared and covered in oil. The inside of the door panel was dirty from dirty hands and the paper on the floor mat, covered in mud was not even removed. I returned to the office and told Vince of what I found. Instead of coming out to see it himself, he sent a worker to clean it. The worker wiped it for a few seconds and told me it was clean. I explained that it wasn't at which time he exclaimed "you're full of ###" and repeated it several times. I returned to the office, quite angry and stated that the employee had just told me that I was "full of ###." Vince lured me outside and immediately got in my face. I asked him if he wished to fight me and he accused me of "disrupting his business." I repeated again what the worker had said to me. At this point, Vince turned to my vehicle and looked inside. With the worker still arguing that it was clean, I tried to say something. Vince cut me off and stated "I have 3 F150's, I know the truck very well." Not sure what that meant. I asked him if they used seat covers when they worked on the truck. He stated "we have them". I asked him if they used them, he admitted they don't. After inspecting the seat, he turned to me and asked me what I wanted to happen. I simply stated that I wanted my seat cleaned. He went inside. HIs worker returned with some cleaner and after a few minutes it was clean. As I got into my truck to leave, the worker who had the passenger side door open tried to continue to argue with me. I just told him to get out. After repeating myself a few times as he continued to argue, he closed the door and I left.

I'm taking the time to write this review because what happened at this shop, to me goes so far beyond the simple fact that they lied to me when I had the work done initially. They're irresponsible and disrespectful. I do not recommend this shop. I don't trust them and I didn't need the aggravation.

Read full review of AAMCO Transmissions and 14 comments
Hide full review
14 comments
Add a comment
steve cavrich
steve cavrich
Bradenton, US
Jun 06, 2012 2:11 pm EDT

gary otto liying man cant fix nothing cant be trusted cant even fix his wife bad bizzness man stay clear of cotez aamco he will loose because he is a looser lying no goodman out to hurt the real workingman right gary

steve cavrich
steve cavrich
Bradenton, US
Jun 06, 2012 1:03 pm EDT

not a man of his word or any thing . bad bizz not to b trusted tell the people the truth gary otto gary otto owner & lying man god will get u you looser do not trust aamco on cortez rd or gary otto the lying man

R
R
ron88
Downers Grove, US
Oct 02, 2014 10:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This is a horrible dishonest business. The weasel that runs it named Brian is a crook. I would not give them a nickel of my money nor will I let family or friends use this shyster of a company.

K
K
kevinand karen
Salt Lake City, US
Jul 20, 2012 1:35 pm EDT

AAMCO broke my fishing pole and the owner refuses to replace it.. he is a ###. DO NOT EVER DO BUSINESS WITH THEM. between my wife and i, we have spent close to 8000 dollars there and our cars still run like crap. AVOID THIS PLACE LIKE THE PLAGUE.

steve cavrich
steve cavrich
Bradenton, US
Jun 06, 2012 12:35 pm EDT

owner gary otto no good lying man not to be trusted in any way stay clear bad bizz lying man his day will come gods watching gary are u people stay away cortez aamco there no good

F
F
Fadele
, US
Mar 06, 2012 4:54 pm EST

Left Dodge Neon for repair estimate. He guessed about $2000. Told them I can not pay with their financing. They fixed the car anyway. Now $4600 and turned me down for financing. Plus now they want to charge me storage fees! This place is a total rip off scam.

G
G
George Roland
Franklin, US
Jan 24, 2012 3:20 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Doug told me that the worst scenario was $1200. He tore it down and then told me the charge would be $2300. This is absurd. Don't ever use. We have someone else that is going to do it for $750 if we can get it from these people. They sound so good on the phone but are only crooks.

C
C
Charles King
Dawsonville, US
Dec 04, 2011 8:49 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Spent over $2500.00 for a transmission rebuild. Transmission failed less than 2500 miles later. Original Franchisee went out of business and AAMCO will not respond to my e-mail.

O
O
ozmel1
Keansburg, US
May 13, 2010 9:13 am EDT

This aamco took my transmission apart without authorization, then tried to charge me $750 for itthen wanted another $750 to put i back together. When they were supposed to just computer check it and road test it.

H
H
Hereiam
, US
Apr 21, 2010 6:23 pm EDT

Rubens AAMCO, Moca, Puerto Rico has had my car 41 days as of Oct 11, 2009. The manager keeps coming up with lame excuses for the poor service, that is, when he bothers to return my calls, which is not often.

ComplaintsBoard
J
8:02 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AAMCO Transmissions unethical business practices

My 21 year old daughter, a Arizona college student that also works full time, found herself stranded when her Honda Civic started to jerk and she pulled over to try and figure out what the problem was. She called a mechanic to describe the behavior the car was displaying. The mechanic advised her it was most likely a transmission problem. After researching repair services in her area, Aamco advertised "financing available" for repairs. Knowing she had no immediate funds for a potentially expensive repair, she called Aamco in Tempe and spoke with Anthony. Anthony was made aware several times during the phone conversation that she would have to finance the repairs and she was assured more than twice the towing, inspection and possible repairs would fall under their "financing" option. Darcy agreed to have her vehicle towed to their location on a Saturday morning, knowing per "Anthony", the car would be inspected on Monday. Three days later after working 6.@8 hrs on the inspection, they asked her to come in and complete paperwork for "financing". Darcy promptly went into their office. This was the first time "Anthony" asked if she was the owner of the car. She replied no, and they proceeded to have her fill out paperwork to apply for financing. After being denied credit, she was advised they had not diagnosed the problem but she owes $786$ for inspection costs. That's when I got a call from my daughter in tears not sure what to do. I was out of town at the time and I happen to be the owner of this vehicle. I NEVER authorized verbally or in writing any work to be done on my car by Aamco. I immediately advised them to not do ANY repair or "inspection" on this car. I spoke with "Ben", the manager and told him to prepare my car so I can immediately pick it up. After you pay the $768.00 we will release the car. Unexceptable! The opportunity for this business to take advantage of a young girl that was not advised the owner had to approve any work on the car prior to getting approval verbally or in writing by me has left her walking in Phoenix to try and fulfill her responsibilities for work and school. Despite the dangers of having to walk at night alone. I have emailed the owner over a week ago and have not had any response from him. DO NOT take your car there . The process they follow to " fix it fast and pay slow" is a advertising catch to go about making sure they can take your money first and then run a credit check after you already owe money. It sounds like Aamco has a unethical manager and service team at this location. Next step for us us going to 3 on your side. The owner and manager have still refused to release the vehicle .

Read full review of AAMCO Transmissions
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
3:24 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AAMCO Transmissions totally ripped off

I gave them my '1993 Christler New Yorker that was not shifting into some of the gears in which I was charged and paid in full the amount ask which was approximately $1, 300.00 with a ninety day warranty that the car would shift properly. and I have had the car broke down before I ever got it home the first time and it's been towed at my expense a total of four times in less than those 90 days that were warranted. He has refused to give me my money back. So I had my attorney Mark Erdberg call him due to his illegitament practices.. My wife as the only bread winner has lost her job due to not having transportation and my mother is dying with no ride to and from Doctor appointments. A lawsuit is eminent unless they get it right this time. You may contact their office at [protected]. Thank you for any time and assistance you may provide.

Jason Sweatman and Christy Sweatman

Read full review of AAMCO Transmissions
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
12:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AAMCO Transmissions car

My car was running, after two hours, larry told me to move my car and I will need a tow truck, because aamco wasnt able to get my car running anymore, and billed my debt care $284.09 also, offered me to take an aamco loan out of $2300.00 and then aamco would fix my car. All customers stay away from bear aamco. They are ripp off! Yes I am sueing... And took my car to reds and son, my car is in running great condition.

Read full review of AAMCO Transmissions
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

AAMCO Transmissions In-depth Review

Business Overview:

AAMCO Transmissions has a rich history in the automotive industry, with over 50 years of experience. Established in 1963, AAMCO has become a trusted name in transmission repair and maintenance. The company's mission is to provide reliable and affordable services while prioritizing customer satisfaction. With locations nationwide, AAMCO offers comprehensive coverage to customers across the country.

Services Offered:

AAMCO specializes in transmission repair and maintenance services. Their team of skilled technicians is equipped to handle all types of transmission issues, from minor repairs to complete rebuilds. In addition to transmission services, AAMCO also offers a range of additional services, including brake repairs, engine repairs, and diagnostics. Their expertise extends beyond transmissions, making them a one-stop-shop for all your automotive needs.

Quality of Service:

AAMCO takes pride in the expertise and qualifications of their technicians. Each technician undergoes rigorous training and certification to ensure they are equipped to handle any repair or maintenance job. AAMCO also invests in advanced technology and equipment, allowing them to diagnose and repair issues efficiently and accurately. Customer satisfaction is a top priority for AAMCO, and they stand behind their work with comprehensive warranty and guarantee policies.

Pricing and Affordability:

AAMCO believes in transparency when it comes to pricing. They provide detailed explanations of the costs involved in their services, ensuring customers have a clear understanding of what they are paying for. AAMCO's pricing is competitive compared to industry standards, offering customers value for their money. For those in need of financial assistance, AAMCO provides financing options and payment plans to make their services more affordable.

Customer Experience:

AAMCO strives to make the customer experience as convenient and pleasant as possible. Scheduling appointments is easy, with online and phone options available. While waiting for service, customers can enjoy amenities such as Wi-Fi and coffee in the comfortable waiting areas. AAMCO understands the importance of timeliness and keeps customers informed with regular communication and updates throughout the repair process. The staff at AAMCO is known for their friendliness and professionalism, ensuring a positive experience for every customer.

Reputation and Trustworthiness:

With over 50 years of experience, AAMCO has built a solid reputation in the industry. They hold accreditations and certifications that demonstrate their commitment to quality and professionalism. Online reviews and ratings from satisfied customers speak to the trustworthiness of AAMCO's services. The company has also received recognition and awards for their exceptional work, further solidifying their reputation as a trusted provider of automotive services.

Convenience and Accessibility:

AAMCO understands the importance of convenience for their customers. They offer flexible operating hours, including availability on weekends, to accommodate busy schedules. Customers can easily book appointments online through their user-friendly appointment booking system. With multiple locations nationwide, AAMCO ensures easy access to their services. For those in need of assistance, AAMCO provides towing or shuttle services to make the repair process as convenient as possible.

Environmental Responsibility:

AAMCO is committed to eco-friendly practices. They take steps to minimize their environmental impact by properly disposing of waste materials and using environmentally friendly products whenever possible. By prioritizing sustainability, AAMCO contributes to a cleaner and greener future.

Community Involvement:

AAMCO actively participates in local events and charities, demonstrating their commitment to the communities they serve. They also engage in sponsorships and partnerships with community organizations, supporting initiatives that benefit the local economy. AAMCO's involvement in the community showcases their dedication to making a positive impact beyond their automotive services.

Additional Information:

AAMCO provides a wealth of additional information on their website. Customers can find frequently asked questions (FAQs) that address common concerns and provide helpful answers. A blog or resources section offers valuable insights and tips for maintaining and caring for vehicles. Testimonials from satisfied customers serve as a testament to the quality of AAMCO's services. Contact information and various customer support channels are readily available for any inquiries or assistance needed.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact AAMCO Transmissions customer service

Phone numbers

+1 (800) 462-2626

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with AAMCO Transmissions?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with AAMCO Transmissions Customer Service. Initial AAMCO Transmissions complaints should be directed to their team directly. You can find contact details for AAMCO Transmissions above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about AAMCO Transmissions. Discuss the issues you have had with AAMCO Transmissions and work with their customer service team to find a resolution.