The complaint has been investigated and
resolved to the customer's satisfactionResolved A Plus Vanlines — Awful moving service
resolved to the customer's satisfaction
These are the most unprofessional, uncaring movers EVER. They do not communicate with you EVER unless you call them. They arrived over 6 hours late both pick-up and deliver; They broke things, items were missing, boxes were ripped open, things were dropped (there were leaves in some boxes), they never give you any definitive information, Customer service LIES, they say they are doing something, and they DO NOT. The movers/drivers barely sepak english, they ask YOU for directions, they underquote and then ask for a LOT more money at arrival. They are careless, unprofessional, thoughtless. And the owner apparently gets drunk over performing quality customer service, per the driver of my truck when he tried to call him about my missing items.