A-1 Quality T.V. reviews & complaints 2
Newest A-1 Quality T.V. reviews & complaints
I got this 5-year insurance plan from Asurion, and they sent me to A-1 Quality TV for repairs
I got this 5-year insurance plan from Asurion, and they sent me to A-1 Quality TV for repairs. I made an appointment for 05/11/2022 at *** where the fridge that needs fixing is. But guess what? Nobody from *** showed up like they were supposed to. When I called, they kept telling me to talk to Asurion, and Asurion kept telling me to talk to A-1 Quality TV because they already sent a part to the repair address at ***. All I want is for my parents' fridge to get fixed, especially since I paid for it and got this insurance plan. It's just not getting things done!
Me and my wife bought a fridge from *** and got a 5 year extended warranty
Me and my wife bought a fridge from *** and got a 5 year extended warranty. (2019) When we got back home recently, the freezer and fridge weren't working. I filed a claim with Asurion on 11/14/22, but A1 didn't contact us. I called them on 11/16 and sent some pictures like they asked. They didn't respond, so I texted them on 11/18 and 11/22, but still no response. They finally called on 11/23, but seemed to forget that we already talked. I had to remind them about my earlier texts. They said there was some confusion about the make and model of my fridge, even though I sent them the label and registration card info in the texts on 11/16. We started getting parts in the mail, but A1 (***) didn't contact us. My wife called today (11/29) to ask when someone would come to fix the fridge. *** was rude and said a lot of people want their stuff fixed after two hurricanes. He couldn't give us a date, not even within the next two weeks. My wife paused and started explaining her concerns about waiting a whole month, but *** just told her to call a supervisor at Asurion and hung up. We don't want A1 or *** coming to our house, and I wouldn't recommend anyone doing business with them. Their customer service, communication, and response are terrible.