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Wendy's Resturant in Pageland, SC
On Sunday night, October 29th at 7 p.m., I went to the Wendy's in Pageland, SC. My wife was sick, but thought she may be able to eat some chili from there, or maybe a baked potato. Unfortunately, this resturant had neither, and said they were out of both. It was not busy. There were two cars in the parking lot, and four in the drive thru line. This is not the first time I have had that experience at this restuarant, which might explain the nearly empty parking lot. Your company would be better off closing this restaurant rather than having a poor performing restaurant in this area.
Claimed loss: Our bill was $ 20 . 88. Since we did not get what we went there for, this should be complimentary.
Desired outcome: Please reimburse and close the restuarant. You may send this to my email: [protected]@yahoo.com
Old product
I ordered a taco salad and a large coke. 1. Thru didn't ring up for the coke they had to ring it up after. When I asked for me drink I hear the crew person say she didn't order a drink. Yes I did.
2. Forgot my chips for taco salad had to ask for them. They are outdated use by is 8/5/23 they are stake.
3 they are not nice.
I went to the Wendy's on Main Street by the mall in houma Louisiana because the one on mlk didn't have chili.
Desired outcome: Fresh food nicer people
Specific Employee at Restaurant #00005396
Dear Wendy’s Corporation, My name is A. and I have encountered a problem with an employee at one of your Ohio franchise locations. Specifically, the franchise is located at 1372 Lexington Ave of Mansfield, Ohio (restaurant #00005396). An employee named B. has been repeatedly texting my friends when they come into Wendy's and explaining that she had spit...
Read full review of Wendy’sCrappy customer service
I am a Veteran, disabled, retired after 28-years military, and a Pentagon 9/11 Survivor. I stopped by the Wendy's in Key Largo FL on Sat, 21 Oct 23, and ordered a meal in the drive-thru. When I paid, I asked the (looked like the) manager at the window, if I could get a cup of water for my service dog. He refused. We spoke back and forth, but he just didn't...
Read full review of Wendy’sService
Today Oct-19-2023 btw 1-2pm I ordered 4 burger combos and one salad drive through... after arriving at my office I realized that there was not salad, so I had to go back and ask but they said it was not charged so I have to be on the line again and pay. I check my receipt and salad was not charged but donation was charged that I never ask or consent. I call manager and she said she was not sorry at all mistake they made and went away... All I wanted to have was having a good lunch but she ruined all my afternoon. It was awful… I certainly don't deserve such things as a customer. Everybody makes mistake but this manager's attitude was not mistake, I guess she does not care of this business but only her paycheck.
Desired outcome: Apology from this careless manager
“Undercooked food”
I placed a door dash order from Wendy’s located at 4 Belfast Village Drive Bluffton South Carolina, on October 15th of 2023. My order was picked up at 11:43pm. My order was dropped at 11:58. I took a bite into my sandwich and noticed it tasted not how it usually would. I proceeded to open up my sandwich and saw it was raw and undercooked. I’m very in shock and upset.
Read full review of Wendy’sWendy's restaurant #[protected] Store cleanliness and building upkeep
I would like to start by saying the food was fine. But the condition of the building was terrible. Upon entering the building the first thing you see is the grease stains on the concrete coming out the door. I used too work at a Frieghtliner Dealership and our concrete wasn't allowed to show this kind of filth and we actually worked in thick grease all...
Read full review of Wendy’sService was poor and food wrong
I ordered a taco salad and they gave me lettuce cheese and tomato and said that WAS their taco salad. After I read the ingredients they finally agreed it wasn't. Then I was given chips sour cream and chili to make my taco salad myself. Excuse me? Where is the taco ingredients? You gave me a chili salad! On top of that my husband ordered a cheese and bacon...
Read full review of Wendy’sFood and service
I placed a large order tonight. The cashier was new and looked overwhelmed. The manager kept repeating I’m on fries and was not helpful. There was no direction being given and the whole crew seemed out of place. Several parts of our order were wrong. The Baconator was supposed to have no mayo but it had mayo and the spicy chicken sandwich was supposed to...
Read full review of Wendy’sVery poor customer service
Wendy's Customer Care Wendy's International, LLC One Dave Thomas Boulevard Dublin, OH 43017 Subject: Disappointment and Anger Regarding Neglectful Service On 10/10/2023 at approximately 11:45pm, I visited the Wendy's located at 351 Washington St, Stoughton, MA 02072. I entered the drive-thru feeling famished and eagerly awaited to place an order. I waited...
Read full review of Wendy’sNot receiving what I paid for!
Went through drive thru, ordered 4 sandwiches, 2 were meals. Delivering to stressed family, get to kids and only 3 sandwiches.
Tried to call phone number on receipt and it says not available.
2nd time at this location I've been screwed out of what I paid for!
However, this time worse!
Parents in accident, bringing kids food, and bam y'all screwed me again!
Getting orders wrong is one thing, but not even given the food paid for is not tolerable!
How does a franchise have an unavailable phone number?
I will call 888 number tomorrow.
This is not right!
[protected]@gmail.com
Desired outcome: Refund!!!
Classic asiago club medium combo
I had a worst meal at wendy's restaurant #[protected] located at 2400 nw 87th ave, miami, fl 33172 (#[protected]). My classis asiago club medium combo ordered at 1:44pm on 10/08/2023 was not fresh and not prepered as ususally done at other wendy's restaurants across the city! and most of drinks were not available! also, unable to get ketchup was not not available. When i pointed these points to hostjuan i was neglected!
Incorrect order 10/2/2023 Wendy's Restaurant #[protected] 4200 Patterson Avenue. 2 orders #3227 & #3227
10/2/2023 @ 5:41 pm the order was place for BLT Crispy Chicken, 2 chicken sandwiches with lettuce only, 2 mango lemon, jr. cheeseburger, 2 med Chocolate Frosties, 4 & 10 piece nuggets. jr fries, med fry. Once we received the food, the jr. burger and the 1 chicken sandwich was cold. I went into the store & informed them that both sandwiches were cold. the...
Read full review of Wendy’sService at Wendy’s
I went to Wendy’s store #[protected] at 634w 14th st Chicago Heights Illinois on 9/30/23 at 4:37 pm there were 6 cars in front of me. I waited 25 minutes before getting my order the line was moving so slow I saw at least 5 cars leave. Then when I got home I found my order was wrong I ordered 2 double cheeseburger combo’s and 1 of the burgers was a single after my experience I did not want to return there very disappointed with my visit.My ticket # is 3230
Serving raw food
On August 27,2023 around 8:30pm I stop by Wendy's on 2825 EL Cajon Blvd. San Diego ca 9210. I order 3 biggie bags total came out to $21.47 when me and my family got home to eat the food, we notice it was raw and gummy and uncooked. my daughter did not feel good the next day so she could not go to school we had to take her to the doctor. I reach out to...
Wendy’s Restaurant - incorrect info given to customer resulting in extra costs
The Wendy’s at 1730 North Olden Ave., Trenton, NJ 08638, around 12:03pm on today (9/22/2023) said that they do not have small size. I ordered, thru the drive through, two combo meals and requested one of the meals in small size. The employee said that they do not have small. When in fact I have always ordered a size small when ordering myself a combo meal...
Read full review of Wendy’sTreatment at a wendy's today 9/19/2023
My daughter, an autism teacher and mother of three elementary school children went to her Wendy's tonight to get points for their school - Occoquan Elementary School, Prince William County, Virginia. She went from her busy school day to ensure that their school received the credit for the meals purchased at that time. As she drove off, she realized that she...
Read full review of Wendy’sService/food quality
Today 9/19/23 I was at the drive thru at store #3154 I was greeted at the first window kindly paid, rolled to the secon window where I was not greeted rather rushed by the female shaking the drinks in my face as if I was taking up her time, then rudely given my bag after I stated to give me a second I was making room. My food was horrible missing items and...
Read full review of Wendy’sService
Wendys, 7001 Old Canton Road, Ridgeland MS 39157 - Drive Thru Sunday, September 17, 2023 - about 7pm Order: 1 Taco Salad, 1 Apple Pecan Chicken Salad, 1 Loaded Nacho Burger Order Total : Approximately $25.00 Paid at the window, was told to drive up and wait, waited for about 10-15 minutes, got out of my car to go in and get a refund but was given my...
Read full review of Wendy’sRudeness and Professionalism
My parents are in their late 70’s and I had given my mother some money to purchase me some food while her and my father went to eat. My mother made two purchases and specified to make my order later so that it would not be cold. Instead, they made the order first, taped up the bag, and told her that it'll be fine because she taped up the bag. My parent...
Read full review of Wendy’sAbout Wendy’s
One of Wendy's most popular menu items is the Baconator, a double cheeseburger topped with six strips of bacon. This mouth-watering burger has become a fan favorite, and it's easy to see why. The combination of juicy beef, crispy bacon, and melted cheese is simply irresistible.
In addition to its burgers, Wendy's also offers a variety of other menu items, including chicken sandwiches, salads, and sides like chili and baked potatoes. And let's not forget about the famous Frosty, a creamy, chocolatey treat that has been a staple at Wendy's since the beginning.
But Wendy's is more than just a fast-food chain. The company is committed to giving back to the community through its Wendy's Wonderful Kids program, which helps find permanent homes for children in foster care. Wendy's also supports various charitable organizations, including the Dave Thomas Foundation for Adoption and the National Adoption Day Coalition.
Overall, Wendy's is a beloved fast-food chain that has stood the test of time. With its commitment to quality ingredients, delicious menu items, and charitable efforts, it's no wonder why Wendy's has become a household name.
Wendy’s Customer Reviews Overview
Another positive aspect of Wendy's is their customer service. Many customers have reported that the staff is friendly, helpful, and efficient. They have also appreciated the cleanliness of the restaurant and the speed of service.
Wendy's has also received positive reviews for their value for money. Customers have reported that the prices are reasonable for the quality of food and service they receive. The restaurant also offers various deals and promotions that make their food even more affordable.
Overall, Wendy's is a highly recommended fast-food chain that offers delicious food, excellent customer service, and great value for money. If you're looking for a quick and tasty meal, Wendy's is definitely worth a visit.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize your main issue with Wendy's. Make it specific and clear, such as "Incorrect Order at Wendy's Downtown Location" or "Poor Customer Service at Wendy's on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as:
- The specific location and time of your visit to Wendy's.
- The nature of the issue, whether it was related to food quality, hygiene, customer service, or incorrect billing.
- Describe the order or service you received and how it did not meet expectations.
- Include any interactions with Wendy's staff and their response to your issue.
- Detail any steps you took to resolve the issue with Wendy's, including any communication with management.
- Explain how this issue has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Do not include sensitive personal information in your attachments.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Wendy's, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.
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9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Wendy's or from other users who have had similar experiences.
Overview of Wendy’s complaint handling
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Wendy’s contacts
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Wendy’s phone numbers+1 (888) 624-8140+1 (888) 624-8140Click up if you have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone numberCustomer Care+1 (614) 764-8478+1 (614) 764-8478Click up if you have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number 3 3 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number+1 (614) 764-3044+1 (614) 764-3044Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number 1 1 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number+1 (614) 764-3368+1 (614) 764-3368Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone numberMedia Contact+1 (614) 764-3300+1 (614) 764-3300Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number+1 (614) 764-3327+1 (614) 764-3327Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone numberAnimal Control+1 (614) 764-3311+1 (614) 764-3311Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone numberVice President Investor Relations
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Wendy’s emailscustomercare@wendys.com100%Confidence score: 100%Supportcrista.miller@wendys.com100%Confidence score: 100%Supporterica.erwine@wendys.com93%Confidence score: 93%
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Wendy’s headquarters1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States
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Most discussed Wendy’s complaints
uncooked chicken and cold friesRecent comments about Wendy’s company
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